# MyProvident Mobile Banking — user reviews > 22 indexed App Store user reviews of MyProvident Mobile Banking by Provident Savings Bank, rated 4.67/5 from 691 ratings. - Source: https://appshunter.io/ios/app/myprovident-mobile-banking/id984516692/reviews - App overview in markdown: https://appshunter.io/ios/app/myprovident-mobile-banking/id984516692.md - Rating breakdown: 5★ 583 · 4★ 56 · 3★ 17 · 2★ 5 · 1★ 30 ## What do users think of MyProvident Mobile Banking? Overall sentiment: negative **Pros** - 🚀 Intuitive and easy-to-use interface - 📱 Mobile check deposit functionality - 👍 Professional and essential service - 💳 Convenient cash flow tracking **Cons** - 🐛 Frequent login failures and authentication issues - 🔌 Persistent network connectivity errors - 📉 App crashes and won't open - ⚠️ Incompatible with newer iPhone models - 🔧 Poor app stability after updates - ⏱️ Unreliable money transfer functionality - 🖼️ Outdated and limited user interface - 📋 Insufficient transaction history display **Commonly reported bugs** - Login authentication not working despite correct credentials - Network connectivity error messages despite active connection - App incompatibility with iPhone 12 after update - Mobile check deposit recognition failure - Fingerprint/thumbprint authentication malfunction - Money transfer processing failures - App won't open or download - Security question prompts for unselected options - Missing decimal point in deposit amounts **Most requested features** - Improved inter-bank money transfer capability - Extended transaction history visibility - Better decimal point handling in check deposits - More comprehensive banking features ## Newest reviews (4 of 22) ### 1/5 — Can’t Use the ap *2019-03-30, version 18.4.40* Can’t use the app because it says I have no network connectivity check my connection. Although I an fully connected to a network What do I do ### 1/5 — Trouble logging In *2018-04-15, version 17.3.169* Every time I login with my password it says it doesn’t authenticate it, however, I go to the actual website and it works perfectly. This has been a major issue since I got this app! It needs to be fixed now! ### 1/5 — WORST BANK & APP EVER *2017-04-21, version 8.0.236* This is the worst app ever for a bank. To say this Bank and app are unreliable is putting it lightly. It NEVER EVER WORKS. SO FRUSTRATING!!!!!!!!!!!!!!! I HATE THIS BANK ### 1/5 — Piece of crap *2015-08-21, version 4.7.301* Can't log in. Keeps asking me questions that I never even chose. ## Most critical reviews (10 lowest-rated) ### 1/5 — Upset *2024-08-27, version 24.1.73* App has not been working nor online banking. How am I suppose to see my financial Info? Been almost a month now. How can you not see that as a company ? Someone should have their job up for review tbh ### 1/5 — New and Improved Update Does NOT Work *2024-08-26, version 24.1.73* Since the update I have not been able to log in to the app. I’ve called tech support and gone into the bank for help. Seriously thinking about moving my multiple accounts to another bank. New and improved? NOT ### 1/5 — Can not access app *2023-09-29, version 23.1.71* Ever since your latest update I can not even open the app on my iPhone. When I call for support I was told that it was no longer compatible with my iPhone 12. It worked fine before the update. ### 1/5 — Provident bank mobile banking app *2022-03-14, version 21.3.20* The thing won’t let me log in ### 1/5 — I use the app to deposits checks but *2020-10-12, version 20.1.200* The mobile check deposits worked well for the last few month but this month I can’t seem to get it to work at all. I’d make sure my picture is clear and is aligned with the border but every time the app tells me it cannot recognize the bottom of the check. Now I have to go out of my way to drive to another city just to deposits a check ### 1/5 — Chronic problems signing in *2019-06-11, version 18.4.40* Always been problematic and unfriendly. ### 1/5 — Ugh *2019-04-20, version 18.4.40* The app wants me to update but won’t open app. Really???? ### 1/5 — Provident bank app *2019-04-19, version 18.4.40* I use this app a lot to track my cash flow. Since the last couple of updates ago, it keeps telling me I don’t have network connectivity. Of course all my other apps , my laptop and my Dish all are finding the network with no problem. Sure would like someone to FIX this !!! ### 1/5 — Connection *2019-04-09, version 18.4.40* I keep getting kicked out due to “connectivity issues” just started recently, but my internet hasn’t changed. Perhaps a bug with new update ### 1/5 — trouble logging in *2019-04-09, version 18.4.40* everytime i try to log in it says i have no connection, wifi is on, service is working. the app refuses to let me log in. ## Most praised reviews (8 highest-rated) ### 5/5 — Review *2022-10-11, version 22.1.100* Fun and intuitive app i was cashing checks in no time ### 5/5 — Gary M Feinberg MD *2020-05-13, version 19.3.20* Essential and professional Staff and online service ### 5/5 — Provident mobile deposit app needs work *2019-12-14, version 19.2.50* This app has been very hit and miss. The thumbprint feature doesn’t work all the time and was causing problem. Bank told me not to use fingerprint option because it acts up. Several times I have tried to transfer money to my son and the app says that it can’t process right now. Then I have to call in and do it over the phone, which takes a while and I’m always in a hurry when the app can’t transfer money ### 5/5 — New app *2015-07-09, version 4.7.301* Awesome app!!! ### 3/5 — Not enough history shown *2021-10-05, version 21.1.30* See above. ### 3/5 — Deposits *2019-01-30, version 18.3.70* A new glitch. Every time I try to deposit a check your app doesn’t provide a decimal point ### 2/5 — Can’t log in and needs updating bad *2019-04-08, version 18.4.40* This app is horrible. Bad enough it’s so limited on what u can do like transfer money from one bank to another and other limitations. Screen is so simple and outdated u cannot see transactions past the length of the page and so on and so on. Now for the past 2 weeks I cannot pay my bills since when I try to log in it says I have no WiFi connection but iam connected and all my other apps are fine. This App needs serious updating and fixing immediately. I cannot log in now to pay my bills. Horrible. Ready to close this account all together. ### 2/5 — Can't download *2015-07-09, version 4.7.301* Every time I try to download the app it says it cannot be downloaded at this time both with and without wifi. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*