# myPRP — user reviews > 42 indexed App Store user reviews of myPRP by PRP Diagnostic Imaging. - Source: https://appshunter.io/ios/app/myprp/id1530881347/reviews - App overview in markdown: https://appshunter.io/ios/app/myprp/id1530881347.md ## Newest reviews (15 of 42) ### 1/5 — Data breach *2024-08-15, version 19.5729.3718* This is a terrible app I logged into my account and I could see someone else’s scans and information in there. I was unable to delete or re-register the account Calls were not addressed Serious start a breach Very disappointing don’t recommend anyone who wants to safeguard their medical information ### 1/5 — Garbage *2024-07-18, version 19.5729.3718* Garbage App ### 1/5 — Cannot log in ! *2024-01-27, version 19.5729.3718* Hello, I cannot log in. I have reset my password three times and it doesn’t recognise anything. I can’t see my test results. Please help. ### 1/5 — Failed to register *2023-12-19, version 19.5729.3718* Hi, I had spent nearly two hours plus to register but end of the day I was frustrated and failed to register and then forget it. I wonder how you can help me to register because I needed badly. ### 1/5 — Scam *2023-09-20, version 19.5729.3718* You put all your details in and it will not work once activated. Please be careful. ### 1/5 — Black screen *2023-08-08, version 19.5729.3718* Hi, I have used this app before to view results with no issues months ago but now when I open the app I get a black screen as soon as I open it. No options no nothing just a black screen I have tried to remove it and re open it but still the same issue, I have turned phone off and on and no change, as soon as I touch the app to open I get nothing but a black screen. Not very helpful anymore. ### 1/5 — MyPRP *2023-05-25, version 19.5729.3718* Impossible to login ### 1/5 — Abysmal App, definitely needs intensive investigation *2023-04-05, version 19.5729.3718* Need to upload request when making appointment? Can you upload image from your files or photos? NO, your only option is to take a photo with your camera. Really??? Need to login to your account? Good luck with that one, wait till it locks you out each time you try! Need to make an appointment? How about providing a list of available dates and times, a bit like booking a hotel does, much more efficient ### 1/5 — Impossible to login *2023-01-14, version 19.5729.3718* I have tried many times to reset my password and login. It keeps saying Oops! and that I have to reset my password. I reset and still it says I have to reset. Impossible!!! I cannot use this app because it is totally inaccessible. Soooo frustrating. ### 1/5 — Poor functionality *2022-07-07, version 19.5729.3718* App crashes. Repeatedly asks for OIN. Finally got in and the scans that were there had disappeared. Deleted app. Will just do it the old fashioned way. Totally fed up with useless technology. ### 1/5 — PRP *2022-06-09, version 19.5729.3718* My results i’m not showing up on this app. I have kept asking to burn me a CD i’m not very happy they are not helping me to fix the problem ### 1/5 — A slick novelty with little practical use for patients. *2022-05-19, version 19.5729.3718* The app works well and have no complaints with it. What I do have an issue with is that PRP has a policy of holding the imaging report for a week after the scan is completed. I had an MRI midday on a Monday. The app displayed the images on the same day but had a message that said the report wouldn’t be ready until the next Monday. A day before seeing my GP, I called PRP to ask if the report was ready and if it had been sent to my doctor. I was told that the report had been completed on the Tuesday following the MRI and sent to my GP. When I asked why the report wasn’t published to this app, I was told that this was intentional to encourage patients to see their doctors after a scan. I was also told that patients often can’t understand the report results which causes concern with patients and PRP staff. Because the app didn’t display the imaging report in a timely manner, I had to take an additional trip to PRP Imaging to obtain a copy. I find this policy to be condescending to patients and undermines the utility of this app. To remedy this issue, I suggest that PRP revise their policy so that reports commissioned by patients are made available as soon as they are available without delay. Until this app displays all of the information to the patient when it becomes available, this app will remain a slick novelty with little practical use for patients. ### 1/5 — What’s the point *2022-05-03, version 13.4293.0* Tedious login Left on for an hour still hadn’t downloaded any images Error messages during loading How this would help you get an appointment is pointless just phone them ### 1/5 — Worst app *2022-03-15, version 13.4293.0* Login fails. The app crashes and is very very slow. Why launch an app that doesn’t work properly? ### 1/5 — Terrible *2022-03-11, version 13.4293.0* Why have an app that barely works? Annoying ! ## Most critical reviews (10 lowest-rated) ### 1/5 — Keeps locking me out. *2026-07-29, version 208.13128.0* I have it set to Faceid, password, or a passcode. After about 5 times logging in they stop working and I’m locked out. Which means changing my password again. This has happened so much that I stopped using the app. I’m glad I grabbed screenshots when I first got the photos. 100% top five worst apps I’ve ever used. So buggy, not easy to navigate, and keeps booting me. ### 1/5 — Hopeless *2026-07-05, version 208.13128.0* No matter how many ways I try neither the website portal or app will let me in. ### 1/5 — Bad app *2026-06-25, version 208.13128.0* Repeated attempts to get this app working failed. ### 1/5 — Terrible app *2026-02-17, version 208.13128.0* Constantly locked out with inadequate help. ### 1/5 — Cant log in *2026-01-02, version 208.13128.0* IMPOSSIBLE to log in - ive reset my password 3 times and it still tells me the password is incorrect. ### 1/5 — Impossible to log in *2025-11-18, version 208.13128.0* Every time I need to see my images it is a huge struggle to log in. The app WILL NOT accept my last log in details and demands that I reset the password. Resetting the password gets no results. It just won't accept the new details, claiming that there was an error. If you try this a couple of times you will be locked out and then have to chase down a person somewhere to help. It is incredibly frustrating. I have never seen a worse app than this one. ### 1/5 — Totally agree *2025-07-07, version 19.5729.3718* That app is useless I gave it 1 I couldn’t find anything lower ### 1/5 — Rachel *2024-10-03, version 19.5729.3718* Impossibe to log in! Have tried resetting password and can’t even do that! Hopeless! ### 1/5 — MyPRP app *2024-09-22, version 19.5729.3718* I’v been using this MyPRP app for a while now I can’t log in it says error unable to establish connection. ### 1/5 — Frustrated *2024-08-23, version 19.5729.3718* I have tried for the last two days to access my results. I’ve changed my password and checked my email and password dozens of times. Still can’t access the app for results. Each time I get an oops must be your user name, password or account is locked. If it’s locked there is no access to getting it unlocked! Very frustrating! ## Most praised reviews (6 highest-rated) ### 5/5 — Amazing! *2020-12-25, version 8.3227.0* Works perfectly for my echo and CTCA. Congrats to developers. ### 3/5 — Sooty *2026-07-29, version 208.13128.0* Even though I have set my Face ID many times it reverts to having to put in a password to get into the app - frustrating! ### 3/5 — Some problems originally but now all is good *2022-04-06, version 13.4293.0* I originally wrote a very unfavorable review of this app, because I found it impossible to log in. I was contacted very quickly by PRP, the problem was fixed, and I have had no trouble since. It is very handy to be able to see test results with this app before a medical appointment, so that you can prepare questions ahead of time. Highly recommend the app for that. Hopefully the log in problem won’t occur again. ### 2/5 — Nightmare to log into *2026-07-13, version 208.13128.0* Access to X-rays is good if you can log in despite changing password again and again ### 2/5 — Frustrated *2024-02-27, version 19.5729.3718* I spent so much time trying to sign I but always failed so I gave up and will wait until I see my GP. Not good. ### 2/5 — Hmm *2022-01-13, version 13.4293.0* Not sure if this app was launched half done. Get error when logging in. Errors when viewing. Time taken for everything is soooo loooong. From logging in to loading an image, then you get errors and nothing on app responds just frozen screen. Hope future updates will improve speed and reliability. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*