# MyPureCard — user reviews

> 51 indexed App Store user reviews of MyPureCard by Hawk Incentives Holdings Limited.

- Source: https://appshunter.io/ios/app/mypurecard/id608364949/reviews
- App overview in markdown: https://appshunter.io/ios/app/mypurecard/id608364949.md

## Is MyPureCard safe?

Not enough ratings yet to assess MyPureCard.

## Is MyPureCard legit?

MyPureCard appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for MyPureCard is 73 out of 100 points across 7 verification signals from App Store and developer data.

## What do users think of MyPureCard?

Reviews of MyPureCard, a Business app, are mostly negative. What users like most: great app overall (historically), slick UI (recent updates). Top complaints: app unusable/broken, frequent login errors (JSON, data script). Summarized from real user reviews.

**Pros**

- 👍 Great app overall (historically)
- 👍 Slick UI (recent updates)
- 👍 Intuitive interface (recent updates)
- 👍 Easy ad-hoc top-ups (historically)
- 👍 Saves money on shopping

**Cons**

- 🐛 App unusable/broken
- 🐛 Frequent login errors (JSON, data script)
- 🐛 App not updated/outdated
- 🐛 Inaccurate balance/cashback info
- 🐛 Requires password every login
- 🐛 Clunky and difficult to use
- 🐛 Freezing issues
- 🐛 Top-up problems
- 🐛 Redirects to website
- 🐛 Poorly tested app
- 🐛 Inconsistent with website

**Commonly reported bugs**

- Error message: using an old version
- Error message: JSON error on login
- Error message: data script warning
- Error message: Java script error on top-up
- App crashes
- App freezes when viewing stores
- App balance inaccurate
- Cashback balance not shown
- Login issues with multiple devices
- Password incorrect error (autofilled)
- Cannot use keypad for password
- Store details flash and disappear
- Top-up error, money debited but not added

**Most requested features**

- Update app for latest iOS versions (iOS 11)
- Implement Touch ID/Face ID login
- Add option to remember password
- Include retailer list in the app
- Sync app with website features (2FA)
- Improve top-up screen fitting
- Store frequent bank cards for top-up

## Newest reviews (11 of 51)

### 2/5 — Stressful and unreliable

*2021-09-30, version 2.1.1*

I can never use the card because logging in/topping up etc is too much hassle. The app makes you input your password every time you open it and it usually says error when you try to top up.

### 2/5 — Pure Card - Why no retailer list in app

*2020-09-05, version 2.1.1*

Works but limited functionality.
Why is there no way to get a list of retailers/stores which accept Pure Card in the app?

### 1/5 — Crashing yet again

*2019-11-19, version 2.0.15*

This time more Json code errors 
May be related to rollout of sca changes to pure card website etc 
App seems to be getting more flaky as time passes

### 2/5 — Painful logging

*2019-11-08, version 2.0.15*

Need to enter password every time to log in. Please listen to the user feedback and implement Touch ID or remember password option

### 2/5 — Good app but login is rubbish

*2019-05-01, version 2.0.15*

Should not have to input your password every time you want to use the app, very frustrating compared to every other banking app in 2019...

### 1/5 — Doesn’t work

*2018-09-16, version 2.0.13*

Downloaded because website won’t let me log in. App will not load balance either and says “error”. Embarrassingly poor

### 1/5 — Constantly locked out since new app

*2018-01-21, version 2.0.12*

Haven’t even managed to register for app yet. Even website a struggle as appears I have the audacity to have more than one device...so they keep locking account!

### 2/5 — Please update app!!

*2017-10-03, version 1.0.3*

Cannot review my balance on my phone and I have no other device to download the app on! Please update the app so I can check my balance again.

Thank you

### 1/5 — Wont work with IOS 11??!?!

*2017-10-03, version 1.0.3*

Now can’t use this app at all as it’s not been updated in 4 years - please update ASAP.

### 1/5 — Was a handy app but not with ios11

*2017-09-30, version 1.0.3*

Please please update the app to make it useable with ios11

### 1/5 — Urgent update needed

*2017-09-29, version 1.0.3*

Does not work with IOS11 updates needed urgently. Cannot check balance or add funds via mobile. Last app update shows 4years ago!!! Come on this is ridiculous. I’ve had this Card 6 years and now cannot check my balance unless I use a desktop computer.

## Most critical reviews (10 lowest-rated)

### 1/5 — App won’t work

*2022-06-05, version 2.2.1*

The app has always been a bit rubbish, but is now totally unusable with no update from the developers.  When you try and use it there is an error message saying using an old version.  So delete, download from AppStore….. same message.  So the app is completely unusable.  This isn’t the first review with this problem, so where is the update PureCard??

### 1/5 — Can’t log in

*2022-05-11, version 2.2.1*

Have tried using the App telling me I’m using an older version when I delete and reinstall from the App Store still says the same! I give up and then you choose a nickname for this review  and it says this name is taken I’ve tried 7 all connected to me in one way and another! The site is a joke

### 1/5 — Error message on log in

*2021-07-02, version 2.1.1*

Keep getting a error message on log in!

### 1/5 — App doesn’t keep up to date

*2021-05-21, version 2.1.1*

The app balance is always inaccurate which makes it difficult to know exactly how much money you have on your card. You also have no idea how much cash back you have earned. It’s a fairly pointless app when you consider that you have to log in to your web account to get the information you need

### 1/5 — Not working- again

*2021-04-06, version 2.1.1*

Try to log in and get a load of data script as a warning message and then get chucked out! Need to fix this please!

### 1/5 — Can’t login, so useless.

*2021-03-23, version 2.1.1*

Get a JSON error every time I attempt to login.

### 1/5 — Not working

*2021-03-04, version 2.1.1*

I am trying to login but getting Json response error. Please fix it as it’s very unprofessional

### 1/5 — Useless waste of time

*2020-04-12, version 2.1.0*

Not updated in line with the website. And deleted. 

Doesn’t ask for a username, but Card ID instead and then doesn’t match this with my password (which funnily enough does still work on the website, now mercifully with 2FA). 

Would be great to have this synced and enable something a slightly quicker log-in experience. Ho hum.

### 1/5 — Terrible app

*2020-04-10, version 2.1.0*

App is really clunky to use. Touch ID was a promising improvement, but works really badly. Improvements needed.

### 1/5 — Awful. Avoid.

*2020-04-04, version 2.1.0*

Clunky to access. Clunky to use. Absolutely not worth the bother.

## Most praised reviews (10 highest-rated)

### 5/5 — Great app!

*2020-01-23, version 2.1.0*

Saves me so much money on my weekly shop. Love it!

### 5/5 — Wow great new update

*2017-12-19, version 2.0.12*

Love this app especially since the update. Really looks slick and works well with easier transaction view. How updates should be done!

### 5/5 — Redesign is great

*2017-11-30, version 2.0.12*

At last the Purecard app gets the attention it always needed. Easy(ish) to top up. Very intuitive user interface. Cheers Purecard

### 5/5 — Much improved App

*2017-11-27, version 2.0.12*

Greatly improved app with good functionality- sure I’ll be spending this now more than usual!

### 5/5 — Great update

*2017-11-27, version 2.0.12*

Excellent app, nice and slick UI!

### 4/5 — App top-up has a Java script error

*2021-07-15, version 2.1.1*

This is generally a great app, but since about a month ago started seeng a Java script error when trying to top up the card. The only way to top it up now is via a browser - not an awful workaround but should not be necessary.
Please fix the error!

### 4/5 — Great App

*2019-02-04, version 2.0.15*

Works great! Really easier to check retailers and ad-hoc top ups. Please add Touch ID.

### 4/5 — Touch ID or at least auto-fill the password?

*2019-01-17, version 2.0.15*

Touch ID or at least auto-fill the password?

### 4/5 — Hard to top up

*2014-12-30, version 1.0.3*

Would be easier to use if you could store frequent bank cards to top up from and made the top up facility fit the iPhone screen

### 3/5 — Why log in every time?!

*2018-11-15, version 2.0.13*

Once you're in the app is clean and easy to navigate. Instant top ups are great as well. But why do I have to put my password in every single time I launch the app? It's a real pain.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-01.*