# MyQHealth - Care Coordinators — user reviews > 99 indexed App Store user reviews of MyQHealth by Quantum Health, Inc, rated 4.80/5 from 19,990 ratings. - Source: https://appshunter.io/ios/app/myqhealth-care-coordinators/id895270785/reviews - App overview in markdown: https://appshunter.io/ios/app/myqhealth-care-coordinators/id895270785.md - Rating breakdown: 5★ 17,384 · 4★ 1,866 · 3★ 422 · 2★ 77 · 1★ 241 ## What do users think of MyQHealth? Overall sentiment: negative **Pros** - 👍 Easy to use - 💡 Helpful customer service - 🚀 Nice app, better than previous version **Cons** - 🐛 Frequent crashes and login issues - 🐛 Incorrect or missing information (deductible, claims, etc.) - 🐛 Usability issues (navigation, layout, etc.) - 🐛 Unreliable app functionality **Commonly reported bugs** - Constant log-outs - Blank screens and loading issues - Incompatibility with Face ID/Touch ID - Inability to access key information **Most requested features** - Landscape mode support on tablets - Ability to export EOBs - Improved provider search functionality - Better integration with mobile wallets ## Newest reviews (15 of 99) ### 3/5 — App Not Working Anymore *2025-08-22, version 2.20.21* When I click on the ‘my plan’ tab or ‘find a provider’ tab nothing loads anymore. I just get a blank screen. ### 3/5 — I just started using this app. I will get back when using more. *2024-09-15, version 2.20.21* Just started using ### 3/5 — Good App still having trouble *2024-06-07* It’s an excellent app when it is working. In the last 2 weeks I have had to delete the app and redownload it multiple times. Sometimes when I get a message or send one O get the perpetual loading circle. Also, when I am looking for claims or authorizations ( that window of the app) completely blank. It won’t let you log out to log back in. The only thing that works is deleting app and redownloading ### 1/5 — App does not open *2023-09-20, version 2.20.21* This app gets stuck while trying to open It. I have deleted and reinstalled several times and never past the welcome screen. ### 1/5 — Not intuitively *2023-09-03, version 2.20.21* Crashes ### 1/5 — Not a single part of this app is fully functional. *2023-08-21* You cannot login, you can’t forget password, or forget ID. They say the parameters aren’t filled in correctly when ITS THEIR CALENDAR. When you try to click links or login to telehealth they hang and eventually fail. The search is mid. Not even filters, you basically just see everything and have to sort everything. I’m not sure what I did in this world to be subjected to my company using Meridian or MyQHealth as a third party but you all make my life significantly harder for no reason. What purpose do you even serve. Glad you pad your pockets for no benefit to consumers. I hope you get locked out of your healthcare apps in your sickness and in health! 🥰 ### 1/5 — Really badly made app *2023-08-07, version 2.20.20* I’m not sure who is giving this app 5 stars… this app is hopelessly horrible. A crude user interface that opens to a website that won’t even go through different pages. Attempting to get any kind of information from this app is extremely tedious. I wish we could go back to the Aetna app. ### 1/5 — Logging In Always Takes Multiple Times *2023-07-20, version 2.20.20* FaceID never works for logging in. Always just spins then goes back to log in. Even logging in with username and password takes 2 or 3 times until it actually takes you to home page. ### 1/5 — Can’t even log in *2023-07-12, version 2.20.20* Can’t log in. The app continues to say download new version but there isn’t a new version to download. I’ve tried several different apps etc for this site. Nothing works ### 1/5 — This App Never Works *2023-07-08, version 2.20.20* This app never works for me. All I want to do is find a doctor and I can never search one. Even when I go on the website it doesn’t work at all. I can never get any help with anything because it never works. I’ve had this for 7 months and nothing as changed. ### 1/5 — App loads blank white screen *2023-06-22, version 2.20.19* The app loads to a blank white screen. Unusable. Also, why are there two apps for this company? The other one loads, but states I need to use this one. ### 1/5 — Bad, just bad. *2023-06-10, version 2.20.18* Poor design, features dont appear to work. No feedback to validate actions. Schedule a call multiple times. Does not work. Schedule call also gives error message about 1/2 hour requirement even if the time is several hours away. Also you would think if you scheduled a call the app would validate appointment with a text or email. First app I’ve ever seen that doesn’t do that. ### 1/5 — Incomplete app for a weak service *2023-05-23* Called in because the app didn’t have the information I needed. Coordinator who answered asked for a member number, but not the health plan number, but a separate number. When I told him I was in the app, the answer was “Oh I don’t know how to find it there.” Asks for my SSN, turns out he needs the primary’s SSN, not whoever is calling in. Then asks for a birthday, so I have to ask mine or the primary’s. The service has been absolutely useless and done nothing but get in the way of care and information for a full year now. I’m sure someone is making money off of it though. ### 1/5 — App won’t open *2023-04-27, version 2.20.16* The app won’t go past logging in. The screen just says logging you in and never opens. ### 1/5 — App doesn’t show correct deductible or any of my accumulations *2023-04-19* I decided to with my jobs highest plan this year (more money out of my paycheck) but the app and website both show my old deductible and shows all my accumulations at 0 even though we have had numerous claims . Even when I call the representative think I have a lesser plan , then do more digging and see I have the better. Every week they get it fixed but then it resets to wrong deductible/ all 0’s. I’m worried if a provider calls in a claim and thinks I have a different plan then the one I’m paying for ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2025-09-10, version 2.20.21* This app is not working nothing opens up to use it ### 1/5 — Crashes *2024-08-14, version 2.20.21* This app is garbage. It won’t log me in and most of the time the app won’t even load. When it does load it won’t accept any user name or password it just flashes. I’ve updated it, I’ve deleted and redownloaded it and it doesn’t want to work. The website is equally trash. ### 1/5 — Awful. *2024-06-20, version 2.20.21* Completely useless. Stupid. Poorly written. ### 1/5 — Worst app ever *2024-03-15, version 2.20.21* Worst app ever. I’ve had to reset my password several times and when I do, it resets to the login screen when I temporarily leave the app to go generate a new secure password to use, and ending up starting all over. THIS NEEDS TO BE FIXED!!!!! ### 1/5 — Attaching files to messages via ipad corrupts files *2023-12-22, version 2.20.21* I do not have a personal computer, so I prefer to use my iPad to manage private insurance-related issues. I find this app very unintuitive. Usage-wise, I’ve had issues loading out of network claims as an attachment via the “messaging” area. You are only allowed to load 5 files at a time and they last time I uploaded from the iPad, the files were corrupted. To submit the paperwork, I’ve had to break my rule and use my work laptop to submit the forms via messaging on the web app. ### 1/5 — Constantly have to remove app and reinstall *2023-12-15, version 2.20.21* Gets stuck. Send fix. ### 1/5 — Bad login experience *2023-12-05, version 2.20.21* Face ID doesn’t work as the app logs you out immediately after using this method. The app used to auto fill the password from Apple but now when you select the password in Apple passwords it brings you back to the log in without any action. ### 1/5 — Pretty bad costumer service *2023-12-02, version 2.20.21* Capitalism completely fails in being able to find a good health provider. They do not solve anything, I am receiving unjustified charges. Quantum Health are liars, each time I call they told me they are going to call me back, and they don’t. ### 1/5 — Nothing works *2023-11-10, version 2.20.21* This app is absolutely horrible. I am not one give a bad rating as I’d rather not waste my time. This app is so bad I’ll make an exception. Nothing ever loads but blank pages. I mean nothing works. I have to go to a desk top browser to get anything done. My god what is the point of even having an app? ### 1/5 — Logs out immediately *2023-10-24, version 2.20.21* The app will no longer allow me to utilize it, every time I log in, it will go to the welcome page and then immediately log back out. Has been doing it for a couple months now ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2024-10-04, version 2.20.21* My experience using thus site is wonderful non stress and i live how easy it is to order a new card and everything ### 5/5 — Not bad. *2024-06-26, version 2.20.21* Slick. I just wish it would rotate horizontal. ### 5/5 — Helpful *2023-11-21, version 2.20.21* The agent was so helpful! ### 5/5 — Love it *2023-05-10, version 2.20.18* Very easy to navigate ### 5/5 — Nice App, Easy to use. *2023-05-02* This is a nice app, better than the previous version of the website. I particularly like having easy access to my spending account balance and to click a link to go manage my spending account. On thing that could be improved. The app does not rotate into landscape mode on my iPad which makes it hard to use with the keyboard. Since there is no longer a website, but an app, it would be nice to have it function the way other apps do. ### 5/5 — Alta cash *2023-03-31, version 2.20.15* This is a great service that is provided,very grateful. ### 5/5 — Login problems *2023-03-16, version 2.20.14* Hi, I got a message asking for update the App, after that update I can’t login into my account. I called the customer service and they just send me to the website, but my problem is with the mobile App. Please help ### 5/5 — Ramp Agent *2023-03-03* I reached out to My Q Health - Care Coordinator , I was having trouble downloading the My Q app, Karen assisted me with more than I expected, she helped me to retain a password, and led me out of the dark by taking the time to explain how Delta ShareCare operates, in conclusion she also looked up the doctors I’m seeing and confirmed that they are in the Quantum Health network, and her Service knowledge and attitude was very professional ### 5/5 — Aubrey Plaza *2023-02-23, version 2.20.12* I’ve been using the app for 5 minutes, so being asked to write a review was strange, yet here I am. ### 5/5 — Getting to know myself *2023-02-02, version 2.19.11* Learning my way and navigating through Delta WellBeing Global Benefits. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*