# MyRCL • Royal Caribbean Group — user reviews > 71 indexed App Store user reviews of MyRCL by Royal Caribbean Cruises Ltd., rated 2.70/5 from 238 ratings. - Source: https://appshunter.io/ios/app/myrcl-royal-caribbean-group/id1090037298/reviews - App overview in markdown: https://appshunter.io/ios/app/myrcl-royal-caribbean-group/id1090037298.md - Rating breakdown: 5★ 69 · 4★ 25 · 3★ 16 · 2★ 29 · 1★ 99 ## What do users think of MyRCL? Overall sentiment: negative **Cons** - ❌ App constantly not working - ❌ Unable to log in - ❌ Frequent error codes - ❌ App crashes frequently - ❌ Login issues persist - ❌ Password reset emails not received - ❌ App not updated properly - ❌ Inconsistent information between app and website - ❌ App not linking to website account - ❌ App not functional for months - ❌ App requires updates but none available - ❌ Incorrect app version for job applications **Commonly reported bugs** - Cannot log in - App not opening - Error code 405 - App stopped working after updates - Unable to bind/authenticate to Active Directory Server (OpenDS) - Password reset emails not received - App crashes - App not loading travel details - App redirects to update page but no update available - App requires update but is already updated - App crashes after opening - App asking for update every time on login - App gets stuck when updating visa documents - App not updated as website **Most requested features** - Update the app for better functionality - Fix login issues - Ensure app is updated as per website - Improve app stability - Allow viewing flight details - Correct error codes - Provide a working app for cruise planning - Redesign the app ## Newest reviews (19 of 71) ### 2/5 — Can’t login *2024-12-20* Can't such a huge company let the technical department take this app seriously? can't log in to my account at any time ### 1/5 — Error *2024-11-17, version 1.10.17* The app stopped working, can’t log in anymore ### 2/5 — Not working after last update *2024-11-12* Have not work since latest updates on myrclhome. ### 1/5 — Can’t login *2024-11-02, version 1.10.17* 1month not allowed to login ### 1/5 — Not working *2024-10-20, version 1.10.17* Not working from the last update, giving error “expected status code in (200-299), got 405. Deleted and reinstalled still same problem 🙁 ### 1/5 — Waste of time and nobody cares. *2024-02-06* Worst app ever created. This app is not working months now. And whenever you use the portal app the live chat icon is taking you to a video…. I can believe someone received big money from the company to create these apps. A high school student could do a better job…. ### 1/5 — What a waste of time *2023-12-28* I do hope the cruise does not work like the app. What a load of rubbish the app is. Doesn’t work, can’t log in, doesn’t link to web site account. This does not bode well. ### 1/5 — Log in *2023-10-19, version 1.10.15* I haven’t been able to log in for months on this app ### 1/5 — Can’t Even Log In *2023-05-05* I can’t even log into the app and when I try resetting password, I never receive an email to perform a reset. So it’s been a complete bust. ### 1/5 — Doesn’t work *2023-03-08, version 1.10.12* Why isnt it working? I dont want a job, i want to olan my cruise ### 1/5 — Not working *2023-02-15, version 1.10.11* Since last update not working! February 2023 ### 1/5 — Doesn’t work properly *2023-02-15* The app doesn’t update properly and gets stuck. You receive very different information from the site than on the app. Needs more improvements. ### 1/5 — Can’t seem to sign in *2022-12-15* I have already created an account, but the app never let me login and redirected me to the webpage where my sign in is not working as well. I can login without any issues on my desktop or laptop but this app does not work ### 1/5 — Where is the create account? *2022-06-13, version 1.10.3* I can only sign in with a username and password. But I never created an account, so I have neither? ### 1/5 — Does not work *2022-05-25, version 1.10.3* Really had to get in always have to change passwords ### 1/5 — Never works *2021-12-23* Always some errors with it, can’t get it to work now for past 3 months, deleted it and updated it many times, and nothing ### 2/5 — Still doesn’t work *2021-11-09* Haven’t been able to log in through the app for months. Error message says “Unable to Bind/Authenticate to the Active Directory Server (OpenDS). Thought it would be fixed with the latest update but still the same error. No issues logging in with a browser on laptop. ### 1/5 — Terrible app cannot log in! *2021-10-05* Tried many times to login and reset password. App keeps telling me it emailed me the link to reset password butI never receive it! ### 1/5 — Horrible *2021-08-16* This is one of the worse apps I’ve ever dealt with. It’s impossible to get signed in & it says it will send an email to reset password but it never arrives even though the email address is correct & it isn’t in my spam file. It is totally useless. There was NO WAY I could get into the app to check in for my upcoming cruise. I’ve given up & I'm not the only one who has had problems with it. It needs a total redesign. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ridiculous *2026-09-08* RCL app is useless. Can’t sign in when using the correct credentials. Don’t bother calling Tech Support, it’s just a further waste of your time. ### 1/5 — No queremos toboganes , !!queremos un mahahual protegido.. *2026-05-19, version 2.1.10* Queremos mahahual protegido ### 1/5 — LOE and travel *2026-03-23, version 2.1.6* Can’t accept your LOE or see your flight details on the app needs updating ASAP ### 1/5 — Can’t log in *2026-01-10* I’m able to login using my laptop but unable to login via the app. The app just doesn’t work! ### 1/5 — What is this?! *2025-11-01, version 2.0.10* I downloaded the app as “MyRCL Royal Caribbean Group” and it shows on my phone as MyRCLCrewJourney and looks like it’s for job applications. ### 1/5 — Not opening always getting error code *2025-02-06, version 1.10.17* This app just stop working for some reason can’t log in ### 1/5 — How? *2025-01-21* It doesnt works! ### 1/5 — Site won’t open *2024-12-12, version 1.10.17* Here’s the error…can this be corrected? Thank you! Expected status code in (200-299), got 405 ### 1/5 — Useless *2024-12-11, version 1.10.17* This app is not working anymore. I can’t login. Useless service ### 1/5 — Upcoming cruise *2024-11-18, version 1.10.17* I downloaded this app for our upcoming cruise, but have not been able to login. Not very helpful. ## Most praised reviews (10 highest-rated) ### 5/5 — Fun little ap *2019-09-12* Needs updates but want to spend money haha thanks rc ### 5/5 — update *2018-06-13, version 1.2.1* i can't update my this aplication why?? ### 5/5 — Can not log in *2018-03-29* I can't log in as well. Always let me update but have nothing show up ### 5/5 — I can't not log in also *2018-01-18* I can't not log in also .(ó﹏ò｡) ### 5/5 — o/ *2016-05-26, version 1.0.2* Works perfectly ### 3/5 — Error *2024-11-03* The app is giving erros can’t log in anymore from the last changes updates. ### 3/5 — can not login. *2020-03-12* I cannot log in. Why? ### 3/5 — Great Idea; Needs Work *2019-11-12* This is great when it actually works. I haven’t been able to log in for over a week now. The app just doesn’t connect to anything. ### 3/5 — not working *2019-11-11* it’s not working at all ### 3/5 — Not log in *2018-02-26* Why always ask me to update. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-18.*