# MyRepublic — user reviews > 91 indexed App Store user reviews of MyRepublic by MyRepublic Ltd, rated 2.40/5 from 14 ratings. - Source: https://appshunter.io/ios/app/myrepublic/id1335560926/reviews - App overview in markdown: https://appshunter.io/ios/app/myrepublic/id1335560926.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 9 ## Newest reviews (15 of 91) ### 3/5 — App is not working at all *2025-03-30, version 2.6.0* Hello, trying to pay my bill but the app keeps saying “please try again” when I open it. It does this even when I delete and reinstall back. ### 4/5 — Great UI ! *2025-02-22, version 2.5.5* App UI is better than the big 3 telcos. One request for improvement: Please provide a “Read All” button to allow user to clear all the notifications at one go. It is annoying to force user to open every every single notification ! It will be 5 star if not for this. ### 4/5 — Update mobile plan issue *2025-02-08, version 2.5.5* Currently on 5G standard plan and had selected to change to 5G Essential plan a few days ago. This change is not recorded anywhere. I tried to redo the update to 5G essential plan again just to be sure. App replies Error. Is there a confirmation on upcoming plan change? Please review. ### 2/5 — Broadband service and billing is missing from the app *2024-11-09, version 2.4.10* My broadband mesh service is missing from the app. Only mobile service can be seen. I usually pay bills seamlessly through it. Dont blame me if i cant pay now yea….. ### 1/5 — Getting worse *2024-11-06* The customer support gets worse. Change personal details like email have to go through customer support, wait 2 hours ### 1/5 — SIM card *2024-10-28, version 2.4.9* Regret using their services overall, SIM card could not activate using the app while in SG and then I had to fly overseas, and while overseas I received email to activate it or else there will be charges of 49++SGD plus delivery charges so think before singing up .. the app did not have any guide for new users at all so could not activate it and now O have to pay this fee for not using it at all ### 1/5 — Frustrating Service and Unhelpful Support *2024-10-15, version 2.4.8* My experience with the Republic app was frustrating, especially with its laggy interface while trying to communicate with an agent. The agent’s responses were equally disappointing—she didn’t seem to understand the nature of my request, and her replies were vague and unhelpful. I repeatedly clarified that I wasn’t trying to recontract but simply wanted to be honored for the new 3Gbps plan, which was rolled out in August at the same price I had paid for the 1Gbps plan in July. Due to installer delays, I didn’t even get my WiFi installed until September. Despite this, the agent insisted that it was a recontract situation, ignoring my valid expectation for the promotional offer to be applied. It was a very poor customer service experience overall. ### 1/5 — Laggy app, not user-friendly. *2024-10-03, version 2.4.7* I have been asking this few times in this app messenger but no response, until office hours close (they only operate 9am-6pm) This application is very laggy. And also note when calling the hotline - we cannot get a person to talk to- just another link to access the slow messenger only to be answered by a bot…AGAIN!! ### 2/5 — Message on app *2024-09-10, version 2.4.5* Chatting on app is so slow and not convenient. When ask for contact number to speak to someone,was questioned and not friendly at all.. same person all the way.. ### 3/5 — Stop asking to allow notification every single time! *2024-07-27, version 2.4.3* I’m not enabling notifications for your app, just accept it and not ask every single time the app is launched. It makes your app looks unprofessional and spammy. ### 1/5 — Worst customer service *2024-05-22, version 2.3.5* Customer service is only reachable through chat which is first responded to with bot. It took about 20 minutes to be connected to a human agent which means you have to sit by your phone and keep checking for a reply. If you don’t constantly check for replies and respond promptly (I was away from my phone and did not reply for 20-30 minutes because it was a work day), they will close your chat and you will need to start a new chat with their bot and go through the entire process again. The new human agent also doesn’t seem to have access to the past chats so you need to re-explain your problem all over again. Human agents are only available during office hours so I don’t know how they expect anyone who is working to be able to sit by their phone watching for replies and replying promptly for extended periods of time. Absolutely ridiculous. ### 2/5 — The app is decent; their network coverage terrible *2023-09-25, version 2.1.1* I really wanted to give MyRepublic a chance. And I even reached out to them abt network coverage issues. These locations weren't even underground or in some dodgy part of SG - I was often in malls and cafes and I always had to ask if the place has free wifi. None of their suggestions worked so I'm switching out to another one. ### 2/5 — Beware of false international calls and sms charged *2023-09-09, version 2.1.1* Hi to all subscribers, Do check your monthly billing. I have subscribed 3 mobile phone lines. I am into the third month and my fault for not checking but recently I noticed that from the detailed billing, there are fictitious outgoing international sms to the UK at SGD 0.15 per sms made to my monthly bill. Further checks on each mobile line showed the same fictitious charges in June, July And August bills. There are also fictitious international out going calls to UK and Malaysia too but for almost near zero time duration! BEWARE AND CHECK YOUR BILLING. Once paid makes it harder to reverse. ### 1/5 — The Worst Support *2023-05-30, version 1.12.6* Haven’t been able to login to the MyRepublic app for over a month now since signing up for 5G Mobile. Forgot password does not work. Keeps giving an error to try again and it again does not work. Support has been horrible. Delayed templates replies without trying to understand the issue. IT team is telling me to change the password on the app, which I am doing and it doesn’t work. They have no further instructions. Can’t check my bills or change any roaming settings since I can’t login to the app. 5G mobile has no web login. ### 1/5 — Bad isp *2023-05-12, version 1.12.6* Never sign up with them, pls avoid at all cost. In my 2nd month with them and 2 major breakdown causing me not able to use internet smoothly (2 days downtime each) and they claim their signal is fine - which is not. Untrained technicians asked u to keep factory hard reset on router that doesnt solve any issues. Router showing error on ISP DHCP does not function properly, and tech team claims that its ok at their end? Now with peer to peer connection, there isnt any network/internet too. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unethical and predatory business practices *2025-10-02* This is the most egregious example of unethical business practices I have encountered. The company engages in manipulative tactics and makes false promises in an attempt to extract money from customers. Their conduct is deeply unprofessional and unacceptable **Developer response:** Hi, Thanks for bringing this to our attention. Please reach out to our live chat agents through our website or the MyRepublic mobile app. They are available Monday to Friday, from 9 am to 6 pm. Thank you! - MC ### 1/5 — Poor after purchase service *2025-09-29, version 3.0.3* The worst telco service ever. No customer service. Fail to deduct payment from our bank several times over consecutive months, charge us penalties and terminate our services as and when they wish. Even when we've made payments manually, they've fail to reinstate the services but still continue to request payment for the following month. ### 1/5 — Porting over to another telco *2025-08-16, version 2.7.3* I wanted to change to StarHub but was unsuccessful in porting over despite StarHub assurance that it would done in 24 hrs. Spoken to Kris from Republic and she checked and confirmed my details correctly. She arranged my porting over on 31Aug2025 contrary to my request to have it done asap. She also wanted to terminate my line although she knew I wanted to port over my line. This is very bad service and I won’t recommend to anyone. ### 1/5 — Stop logging me out *2025-06-15, version 2.6.9* Stop logging me out ### 1/5 — The worst! *2025-04-06, version 2.6.1* The irony of an internet company have a website and app that doesnt work! It lags like crazy/ freezes, the chat is useless as all the agents are clueless and never follow up as promised. The chats then get closed while they ask you to wait for their response and you have to go back through the whole soul destroying process again. If you haven’t signed up yet: DON’T!!! ### 1/5 — Terrible service *2025-04-02, version 2.6.0* Relocating to my new home is such a big hassle that they chose not to enquire me about the status of termination point. One port is taken the other, my younger brother already took it. Now already installed a new one beside it. Hais…now this kind of service from them. I already lost confidence in them. ### 1/5 — Horrible *2025-04-01, version 2.6.0* This app could not be any worse. Consider b4 you switch service. Agents not available on chat, but no clue if it actually works as we’re unable to get to main screen with balances, etc. you will be flying blind on your data usage, which could be the reason they do not want you to see it. Updates galore, but zero changes. ### 1/5 — Scam *2025-01-29, version 2.5.4* LOANSHARK BEHAVIOR COMPANY . Worst telco in history of telcos . 0 customer support no numbers and the chat box is basically unusable . And the cs team are basically robots who repeat the exact same thing regardless of what your query is . Scam company that sends you bills after bills after bills . Less than 1 month missing your bill entails to 2 bills and a whole host of fees . Was paying close to $200 each month for wifi alone + the most randomest fees. Tried to contact support but no number to call and they just tell you the bill to pay and whether u can pay it today? 0 support and waiver for fees that shouldnt exist in the first place . ### 1/5 — AI support is a joke *2024-12-05, version 2.5.1* The ai bot is dumb and it takes ages to connect to a real person. I end up tapping thru multiple auto responses just to get to a person. And the person still has to verify who I am when I am clearly logged in on the app. Then when I missed the message they close the conversation and I have to start over. What a horrible unusable app design. Do the developers or product people ever use their own app? ### 1/5 — Auto logged out & broadband plans not visible *2024-11-17, version 2.4.11* 1. I have to login to my account every few days as the app keeps logging me out after not having opening the app for a few days. 2. My account is combined with mobile & broadband. Broadband accounts are not visible after a few days/a week of not opening the app. Have to relog to get everything in place. Overall, troublesome to keep logging into the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2025-05-06, version 2.6.2* The app works well and I can easily find what I am looking for. My 5g plan is value for money. ### 5/5 — exceptional service *2025-02-20, version 2.5.5* Big thanks to Seri from MyRepublic! She's been incredibly helpful, patient, and professional. After years of dealing with rude or unhelpful reps, it's refreshing to get such great service. She not only gave us the solution but also went the extra mile. Really appreciate her guidance and support! ### 5/5 — Chat Help *2024-12-06, version 2.5.1* I couldn’t get a hold of CS to help through chat, but the good thing is they also provide chat through email so that we don’t have to always attend to phone to wait. Paul gives me detailed instructions to resolve my issue and it works like charm. Thank you! ### 5/5 — Jem’s sale rep is excellent *2024-10-29, version 2.4.9* Ken is very responsive and helpful. So much better than the bots.. I hope MyRepublic can improve on customer service!!!! Seriously ### 5/5 — Updated version is great. *2024-09-23, version 2.4.5* The app used to be slow but it’s really responsive and fast now. ### 5/5 — MyRepublic App *2022-11-01, version 1.11.8* Very easy to use. No problems so far ### 5/5 — Great Value and Cool App *2022-09-07, version 1.11.8* I signed up a line for office use and I’m absolutely happy with the signal strength. It’s a value-for-money plan that I have ported over my other line. Once my mum’s contract is up in a month’s time, I will port over the number too. Keep it up! ### 5/5 — Easy to use *2021-12-22, version 1.11.1* App has improved heaps easy and simple to use great way to manage your account! ### 5/5 — So far OK, one request though *2021-09-12, version 1.11.0* Can put option to restrict or adjust data usage limits? Or if already available, let me know how. Thanks. ### 5/5 — So far so good! *2021-08-21, version 1.11.0* I’ve been using this app for 3 whole months and have not experienced any problem such as those mentioned in the other reviews. Payment has also been easy and flawless so far. I hope this app doesn’t fail on me after I’ve given it a much deserved 5 stars! Keep up the good work and hope any software updates to the app does not affect its functionality. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*