# MyResourceBank Mobile — user reviews > 33 indexed App Store user reviews of MyResourceBank Mobile by Resource Bank, National Association, rated 4.58/5 from 505 ratings. - Source: https://appshunter.io/ios/app/myresourcebank-mobile/id6578461484/reviews - App overview in markdown: https://appshunter.io/ios/app/myresourcebank-mobile/id6578461484.md - Rating breakdown: 5★ 369 · 4★ 31 · 3★ 6 · 2★ 5 · 1★ 28 ## What do users think of MyResourceBank Mobile? Overall sentiment: negative **Pros** - 🚀 Fast and easy - 🔒 Fast service - 👍 More than just a new look **Cons** - 🐛 Slow, cumbersome, and not user-friendly - 🐛 Doesn't work, error messages, can't even log out - 🐛 Missing features from old app, statements not accessible - 🐛 Broken, credentials not working - 🐛 Awkward and uncomfortable format **Commonly reported bugs** - Quick Links does nothing, Statements and Documents don't work - Can't pay bills, only view transactions and transfer money - Crashes, doesn't open, error messages **Most requested features** - Bill pay needs to be reinstated - Face ID feature ## Newest reviews (12 of 33) ### 1/5 — Now what *2025-03-27* Update: 03/27/25 01:30 AM I’m able to login through the website but not with this app? ### 1/5 — This app stinks compared to the old one. *2024-12-27, version 24.1.71* This app is slow, cumbersome, and no where near as user friendly as the old app. It takes forever to load when trying to do anything including signing in. ### 1/5 — Bad app *2024-12-04, version 24.1.71* I don’t like anything about this new app. I don’t know why they changed. The old one was easier to use an easier to read each line item. You could also make notes on transfers and payments and pay bills through the app. I wish I could go back to the old one thoroughly disgusted. ### 1/5 — Worst app I’ve seen *2024-10-30, version 24.1.71* It only opens sometimes. Most of the time it does not open at all. An error message pops up suggesting to call for assistance. The app won’t even open, nobody can assist with an app that doesn’t even open to let you log out ### 1/5 — Unhappy *2024-10-04, version 24.1.71* Bill pay needs to be reinstated immediately so we do not need to look for a computer to use. Worst upgrade ever! If this is not resolved soon I will be changing banks after being a resource customer for 40 years. ### 1/5 — Doesn’t work *2024-09-23* It does nothing besides tell me to call for assistance ### 1/5 — New App issue *2024-08-31, version 24.1.71* I love the look of the app icon, but statements are no longer accessible. Now I know why statements aren’t showing: everything prior to the new app is missing. 😡😩 This app is missing features the old app had. I used the old app every day. This new app is a waste of time. For the first time in over 20 years, I’m disappointed in Resource. ### 1/5 — Never works *2024-08-28, version 24.1.71* Even after updating the app, it never works. It pops up an error message every time the app is opened. The old app was much better. ### 1/5 — Worse than the last version *2024-08-21, version 24.1.70* Previous app was more user friendly ### 1/5 — No bill pay *2024-08-20, version 24.1.70* This new app is severely limited in functionality. The ONE thing I need it to do is not available. ### 1/5 — No Face ID feature *2024-08-16, version 24.1.70* Having to enter your password every time you log in is inconvenient. ### 1/5 — Not Tested *2024-08-14* The Quick Links does nothing, they forgot to link it. The Statements and Documents takes you back to Accounts. No statements or documents. The only thing I have found that I can do on this App is look at transactions and transfer money between accounts. You can NOT pay bills on it either. I would have tested it for them for free just to avoid the frustration. ## Most critical reviews (10 lowest-rated) ### 1/5 — NEW UPDATE TOOK AWAY KEY FEATURES *2026-06-18, version 26.1.330* Many may be satisfied with the current state of the app. But I appreciated the simplicity and ease of use of the previous UI where i could go into my transactions and see which payment or deduction and underneath it showed how each statement affected my account and made it easier to see between my available and current balance. ### 1/5 — Terrible update. *2026-06-09, version 26.1.330* Terrible update the old app worked better and was easier absolutely ridiculous. ### 1/5 — Bill pay *2026-06-09, version 26.1.330* Completely dropped the ball on billowy over the last year. Absolute pain to deal with this app and this bank. ### 1/5 — Horrible “upgrade” *2026-06-09, version 26.1.330* The app was working just fine before they upgraded it, and now it gives an error and won't allow me to log in. Infuriating! ### 1/5 — horrible update 2026 *2026-01-26, version 25.1.30* the new update to the app is awful. hard to navigate and confusing. the old version used to tell you your account balance and all transactions with the updated balance. now you get neither of those. it just tells you transactions and how much they costed. no updated balance. if you want to see your account balance you have to go to statement. not to mention this app is always having issues, crashing or the servers are down. i am considering switching banks after this new version. ### 1/5 — Face Recognition doesn’t work anymore *2026-01-23, version 25.1.30* Face recognition doesn’t work anymore. I don’t know what happened but they need to fix this sucks ### 1/5 — Something about Verizon…. *2026-01-18, version 25.1.30* Update: 01/18/26 Backed by the full faith and credit of the FDICR U.S. Government per Ple Enroll Attention We are unable to validate your information. Please try again or check that your login credentials are set up correctly in online banking. Please contact us if problems continue. Now the website and the app doesn’t work. Great bank otherwise. ### 1/5 — Log in issues *2026-01-18, version 25.1.30* I get errors logging in. Authentication error. Errors for setting up FaceID. Errors Saving my FaceID, and have to keep reenrolling. ### 1/5 — Bad app, frequent login failures *2025-08-08, version 24.2.60* Old app was much better ### 1/5 — Inconsistent at best. *2025-06-13, version 24.2.60* This app is very inconsistent in opening/loading. I am comparing it to my Capital One app. I am an iPhone user. ## Most praised reviews (10 highest-rated) ### 5/5 — Top bank ever! *2026-06-14, version 26.1.330* If you want professional family friendly bank this is the place. They make available hours for member convenience. Open 7 days a week and longer hours to meet your needs. We appreciate their commitment to their members! ### 5/5 — More than just a new look *2024-09-15* I like how this new app has the processed checks available for viewing. Update: 09/15/24 am able to login through the website but not with this app? ### 5/5 — Fast and easy *2024-08-15, version 24.1.70* Love the new app no stalls ### 5/5 — More than just a new look *2024-08-14* I like how this new app has the processed checks available for viewing. ### 3/5 — New app *2026-06-18, version 26.1.330* This new app is way confusing and difficult to navigate ### 3/5 — A suggestion *2026-06-14, version 26.1.330* Well this update has Zelle which I have not needed in a while but it is good to know it’s there. It’s missing dark theme nothing like a bright light in your eyes at night when compared to the rest of the phone. One suggestion I would give is to make auto landscape layout for this app. Although I’m sure I won’t be able to use the app for a while after the update as seems to be the norm with every update it would be nice. ### 3/5 — Good App, good hep *2024-08-31, version 24.1.71* I was locked out of my app because I tried the wrong password too many time. When I called customer service I was in the new app within minutes after answering some questions. Fast service, thank you to Elizabeth! ### 2/5 — Not Tested *2024-11-17, version 24.1.71* The Quick Links does nothing, they forgot to link it. The Statements and Documents takes you back to Accounts. No statements or documents. The only thing I have found that I can do on this App is look at transactions and transfer money between accounts. You can NOT pay bills on it either. I would have tested it for them for free just to avoid the frustration. ### 2/5 — New App issue *2024-08-29* I love the look of the app icon, but statements are no longer accessible. ### 2/5 — Broken *2024-08-14, version 24.1.70* New app started out ok for the first day. Now it does the same thing my old bank does. Tells me my credentials are wrong. NO, they’re not wrong, your system is screwing up! Why would the bugs not be worked out before launch. Put the old app back in service until the new one ACTUALLY works. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*