# MyRogers - Manage your account — user reviews > 830 indexed App Store user reviews of MyRogers by Rogers Communications Inc., rated 4.50/5 from 2,797 ratings. - Source: https://appshunter.io/ios/app/myrogers-manage-your-account/id337618972/reviews - App overview in markdown: https://appshunter.io/ios/app/myrogers-manage-your-account/id337618972.md - Rating breakdown: 5★ 2,261 · 4★ 197 · 3★ 98 · 2★ 53 · 1★ 188 ## What do users think of MyRogers? Overall sentiment: negative **Pros** - 🚀 Great service for low income folks - 👍 Wonderful service - 👍 Reliable service but could be more affordable **Cons** - 🐛 Horrible service - 🐛 Terrible app - 🐛 Slow and unreliable network - 💰 Expensive bills and overcharging - 🔍 Lack of transparency in billing - 🤖 Poor customer service and long wait times - 🔒 Security and privacy concerns - 🔍 Difficulty accessing account information **Commonly reported bugs** - Frequent app crashes and login issues - Incorrect data usage reporting - Billing errors and unexpected charges - Compatibility problems with newer devices **Most requested features** - Add Apple Pay for bill payments - Implement Face ID/Biometric login - Improve data usage tracking and alerts - Enhance app stability and performance - Provide better account management features ## Newest reviews (17 of 830) ### 3/5 — Payments in App needs improvement *2026-08-12, version 6.38.4* Why is it so difficult to make a one time payment when I have auto pay set up? My credit card is on file so I should be able to just push one button to make a one time payment off that card. The app forces me to change my payment type to Manuel, input all the credit card information over again, make the payment, and then switch back to automatic payments by re-inputting all that credit card information! Unnecessary re-work because somebody didn’t think through and understand the customer journey. Most things in this app work but the amount of hassle required in unacceptable. I dread using this app, but the wait times for calling in or “chat” are worse. ### 4/5 — Please read this *2026-08-11, version 6.38.4* We need a QR code on or apps to be able to scan and add the eSIM from our account to phones this would be the most useful things I loser phones and have to replace them so this would help usher access back to our phones with out going to the store ### 1/5 — Account errors *2026-08-09, version 6.38.4* I canceled my mobile phone account. Now I’m unable to access my home internet, TV and home phone account . ### 1/5 — Pushing views onto people *2026-08-06, version 6.38.4* Change the app icon or give us an option to change it ### 1/5 — Garbage *2026-08-05, version 6.38.2* It doesn’t even open. I installed months ago and it to this day it says it’s under maintenance. Reinstalled. Same issue ### 1/5 — Whats with the flag colours *2026-08-05, version 6.38.2* Not everyone likes or supports those colours. Respect it!. ### 1/5 — Terrible App Experience *2026-08-05, version 6.38.2* Every time I open this app, I am logged out and have to sign in again. Manage Account Services, Offers, Shop, and more, just open a web browser in the app to the website. Why waste time on this stupid app? Just use the mobile website, which is also terrible. Would think a company that is in telecommunications, would be good at this stuff, but no. Would give zero stars if I could. ### 1/5 — iOS 17 requirement *2026-08-03, version 6.26.1* Why does the Rogers app need iOS 17 to use. It worked just fine before and now it is constantly telling me I need to update the app making it completely unusable. F-U ### 1/5 — Absolute garbage *2026-08-03, version 6.38.2* I have been trying to pay my bill. I have been stuck in a broken two-factor authentication loop for months. When I finally got logged in, now it won’t accept my payment methods, it won’t let me set up my new bank account and just says “oops, something went wrong” EVERY BLEEDING TIME. This app is a joke, the company is a joke. I have never seen a company this size be so deeply dysfunctional in my entire life. Figure it out, Shaw. I’m literally trying to give you money! I’m sick of this. ### 1/5 — My advice for y’all don’t use Rogers *2026-08-03, version 6.38.2* I supposed to pay $35 per month but now I keep paying $500, $80,$120 which is not fair Roger’s ### 1/5 — My bill very hight why *2026-08-02, version 6.38.2* I been in phone over 5 hours to understand my phone bill why it’s so hight ### 2/5 — Customer service *2026-08-01, version 6.38.2* Customer service is really slow and takes so much time after one hour spending at the end, he told me to call. I called them to hang very bad customer service all I need to talk to someone to not have one person and they are just wasting your time with AI staff they think they’re cool but not at the moment ### 1/5 — Cell Service *2026-08-01, version 6.38.2* Very poor service for the price you pay. I’ve been a customer for a long time and to tell you the truth it sucks. You show that you can spend money on a bunch of sports teams but you can’t fix cell service ### 1/5 — Can’t wait to get rid of this contract *2026-07-31, version 6.38.2* They have overcharged me many times and if I didn’t catch it, you will pay more. Very sneaky. Horrible customer service, they don’t care on robot mode. Just like Bell. ### 1/5 — Stop color changing app *2026-07-30, version 6.38.2* Will delete this app everytime it changes colors sick of it ### 1/5 — Dishonest *2026-07-29, version 6.38.2* There tech has problems, and when called to try to get it fixed not only did you have to go through all the systems to finally reach the department, there system said it would be 5 min turned into 1200% and still counting. Been told I am the next inline more than 7 times for an hour. ### 1/5 — Changed phone icon *2026-07-29, version 6.38.2* I am requesting the logo of the Rogers icon be changed back to default or I will be switching away from Rogers. I do not need the logo to be pushing sexual orientation on my or my families phones. Keep the BS off of my phone. I don't push my values onto others and Rogers shouldn't be pushing their bs onto my phone. At least make it customizable... Ffs ## Most critical reviews (10 lowest-rated) ### 1/5 — Service is poor, customer service is poor, the app works randomly *2026-08-16, version 6.38.4* Had some poor experience few years back and nothing changed. Can’t wait the end of contract to move. The app is something that you need to be lucky to have it working. ### 1/5 — Terrible!!’n *2026-08-14, version 6.38.4* Been on hold for 3 hours!! ### 1/5 — Garbage *2026-08-14, version 6.38.4* For a communications company it is hard to fathom a more cumbersome app. This thing stalls out, fails to record information and has a user interface that could not be uglier. ### 1/5 — MLoewen *2026-08-14, version 6.38.4* With this “new improved” update I can no longer access this app and therefore have NO way of tracking data usage. Frustrating!!! ### 1/5 — dossier espion *2026-08-13, version 6.38.4* la session se déconnecte tous seul c’est pas à vous de de décidé cela .dossier espion virus qui contrôles nos appareils à distance ### 1/5 — Worst customer service ever *2026-08-13, version 6.38.4* I had a charge on my phone that was an error on the billing. I live near the US border and frequently I get a charge for roaming that I did not do. Usually a phone call with an agent will resolve the problem. However, today when I called I first had to put up with an AI program before being put on hold to wait for an agent. I patiently waited and after for 2 hours and 15 minutes, my call was disconnected due to the fact that they were too busy. Right now I am looking into changing my T.V, Internet and Cell phone provider. I need some good old fashioned customer service. ### 1/5 — Don’t use *2026-08-13, version 6.38.4* The app is great to check your account but don’t use it for any add-ons because if you make a mistake, they will hold you to it. They made me pay for two travel passes in the same week which cost me $75 when it should’ve been $25 so don’t use it for any add-ons because you will definitely be out of money if there’s a mistake or the app glitches and makes you pay more ### 1/5 — I’m giving him one star because he always steals money, sometimes 50 cents and sometimes 60 cents. T *2026-08-12, version 6.38.4* I’m giving him one star because he always steals money, sometimes 50 cents and sometimes 60 cents. The last time I checked with him, it was 48 cents. I’m going to change my network very soon ### 1/5 — Forced notifications *2026-08-12, version 6.38.4* Have to go into the full iPhone settings menu to turn off the promotional notifications, meaning the app notifications are functionally useless. They don’t alert me when a bill is available anyway so the only real use of the notifications is to tell me about sales I don’t care about. Awful design and UX. ### 1/5 — This app. Works well, Rogers has not costumer service *2026-08-11, version 6.38.4* The app is working fine the problem is with Rogers once you become Their client you are at your own mercy and good luck after that There is not ways to speak to a person other than the machine They have given the wrong answers ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect *2026-08-16, version 6.38.4* I’ve been with Rogers since 2009 and have never had an issue ### 5/5 — Harry *2026-08-08, version 6.38.4* Harnhe ### 5/5 — Highly Recommend Rogers *2026-07-31, version 6.38.2* The service has been reliable, and I truly appreciate the excellent customer care. Thank you to the Rogers team for going above and beyond to help me. I highly recommend Rogers to anyone looking for dependable service and outstanding customer support. Keep up the great work! ### 5/5 — 💯 *2026-07-25, version 6.37.0* Happy ### 5/5 — Great App ! *2026-07-22, version 6.37.0* User friendly and fun to use. ### 5/5 — Bon forfait *2026-06-25, version 6.37.0* J’ai reçu un très bon service et un excellent forfait. Merci ### 5/5 — Nice service *2026-06-05, version 6.36.0* I like Rogers offer ### 5/5 — Ça marche *2026-05-22, version 6.34.0* App fonctionnelle ### 5/5 — Cool *2026-05-07, version 6.33.0* Top ### 5/5 — bad company *2026-05-02, version 6.33.0* will not let you see your data usage or billing then showed me my bill. then starting doing “maintenance” --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*