# MyRogers (Shaw) — user reviews > 682 indexed App Store user reviews of MyRogers (Shaw) by Rogers Communications Inc., rated 4.40/5 from 527 ratings. - Source: https://appshunter.io/ios/app/myrogers-shaw/id1217939030/reviews - App overview in markdown: https://appshunter.io/ios/app/myrogers-shaw/id1217939030.md - Rating breakdown: 5★ 410 · 4★ 39 · 3★ 17 · 2★ 9 · 1★ 52 ## What do users think of MyRogers (Shaw)? Overall sentiment: negative **Pros** - 👍 Simple to use - 🚀 Getting better with updates - 💡 Useful for low-income families **Cons** - 🐛 Constant login issues - 🔥 Terrible customer service - ⚠️ Unreliable internet connection - 💸 Overpriced services - 🤖 Useless chatbot - 🔍 Difficult to find information **Commonly reported bugs** - Links and buttons not working - App crashing or freezing - Inconsistent login behavior - Incorrect billing information **Most requested features** - Ability to easily view and pay bills - Consistent login experience - Better integration between Shaw and Rogers services - Improved app stability and responsiveness ## Newest reviews (18 of 682) ### 1/5 — App is broken *2026-08-10, version 1.16.17* Imagine using an app that you sign into only for it to ask you to verify your log in information SIX more times before getting into a chat with a customer service rep. ONLY for them to ask you to log into the app and validate your information. Unbelievable. ### 1/5 — User UNfriendly! *2026-08-10, version 1.16.17* Spent hours trying to find bill history, tried to change passkey to biometrics (no explanation how), logout didn’t work, can’t change sign in to biometrics….etc, etc…..just so frustrating!! ### 1/5 — Functionality *2026-08-10, version 1.16.17* Limited ### 1/5 — App review *2026-08-09, version 1.16.17* The app does not respond once it’s been opened. You cannot access anything on this app. ### 3/5 — Why app tracking to chat *2026-08-07, version 1.16.17* I find it quite uncomfortable to have to allow tracking just to chat. I find hearing quite difficult and choose chat over using phone. However I’ll be damned if I will allow this to happen. Perhaps I should move to Telus for more reasonable support options. ### 1/5 — Terrible service *2026-08-07, version 1.16.17* Never working properly. Always down. Only get AI service ### 1/5 — Garbage! *2026-08-07, version 1.16.17* The Roger’s apps are the absolute worst I’ve ever tried to use. Hate them! ### 1/5 — No Accessible Phone Number To Call *2026-08-06, version 1.16.17* “Manage your account with ease”. That is a joke. Where is the visible/accessible phone number to talk with someone? I feel like I’m going in circles looking for something that isn’t there. ### 1/5 — Poor service *2026-08-06, version 1.16.17* Paid bill. Account says paid. They keep sending a disconnection notice because they say it’s not paid ### 1/5 — does not allow my Shaw login *2026-08-05, version 1.16.17* I’ve had countless bugs/errors and issues trying to login just to view my basic internet bill with the “my Roger’s together with Shaw” this app and the online browser is a waste of time. Hate talking to the customer service reps too as you wait for 60+ mins on hold and just get bounced around to people who end up misleading you about your accounts. Rogers overall is just a terrible company and would avoid at all costs ### 1/5 — Tech support *2026-08-05, version 1.16.17* I could literally wash all my clothes, clean the house, take my dog for a walk, and wash my car before somebody would respond in tech-support. No one answers the phone., you’re stuck in the queue for hours on end in live chat. The worst app/support. ### 1/5 — Worst customer service ever. *2026-08-04, version 1.16.17* No interest in us as customers. The background noise in the call centre was so loud. Like being at a concert. Transferred to someone who was a manager that couldn’t do anything. Hours on hold. No internet for days. Even with no internet working, can’t cancel without paying the entire contract. rogers just simply sucks!!! ### 1/5 — Programming of this app needs a good upgrade *2026-08-03, version 1.16.17* I have downloaded this app many times and not once it worked the way it is suppose to. It keeps on looping for sign in page over and over. ### 1/5 — Rogers is a cancer *2026-08-01, version 1.16.17* This app is terrible. I had spent hours trying to get through to Rogers customer service with no avail. I tried using the chat feature in the app and it also did not work. Rogers had mistakenly charged me $199 for unreturned equip and I could not contact them. Plus, I had signed a 2 year contract but they raised the price of equip rental 6 months later. Criminal! ### 1/5 — Trash Customer Support *2026-07-31, version 1.16.17* An absolute disgrace when it comes to customer service. I was on hold for nearly 2 hours and 30 minutes and the support person put me on hold and automatically transferred me to another caller without communicating and then the call disconnected. ### 2/5 — Annoying to login *2026-07-31, version 1.16.17* Sign in is clunky, never remembers details. Everything else is fine for the most part. Annoying to use, though. ### 1/5 — Never works right *2026-07-31, version 1.16.17* App is not working. Last update tries to make you set up pass key. Seems to work but now the selection page directing you to either rogers or rogers together with Shaw is stuck over the page so you can’t do anything. Such a garbage app. Didn’t work great before the update either but at least I could get into the app after a few tries. ### 1/5 — Endless Cycle *2026-07-29, version 1.16.17* Cannot access Promise to Pay. Endless cycle of logging in and getting nowhere. Chat does the same thing. Cannot access and they won’t pick up the phone. 2 plus hours. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2026-08-21, version 1.16.17* I can’t login to my account, tells me to enter a 6 digit code but than doesn’t give me access anywhere to enter it ### 1/5 — App crashes on support chat constantly *2026-08-17, version 1.16.17* The app crashes constantly while chatting with the assistant. The assistant takes a long time to respond, and I have to authorize multiple times. After each crash, I have to start the whole process from scratch. I tried three times and still couldn’t resolve my issue. Very frustrating experience. ### 1/5 — terrible *2026-08-17, version 1.16.17* our internet is down and no one in chat, no number , no human to talk to. ### 1/5 — Problems galore *2026-08-16, version 1.16.17* I had my bill on auto payment and now have a bill that it did not go through. The app seemed to be frozen and even when I called for help there was no answer on your line. It initially answered and the disconnected??? I’ve been charged $70 for missing a payment which has NEVER happened before and feel that this should be forgiven due to issues with your poor web design. Combine this with the Fact that your services are absolutely horrific as they are not linked. ### 1/5 — Bad service *2026-08-16, version 1.16.17* My automatic payment is not working , i have done by myself, impossible to contact customer services ### 1/5 — Ripoff! $70 NSF charge on a credit card! *2026-08-16, version 1.16.17* My wallet was stolen so I cancelled my credit card and asked my bank to send a new one. When I got the new card I went to add it on the Rogers/Shaw app but they had already charged me $70, which I paid along with the already bloated bill for very little. I paid the entire amount manually just 4 days after the usual charge date but wasn't given any notification or reduction. Not pleased!! ### 1/5 — This app is absolutely horrendous to use. *2026-08-14, version 1.16.17* Every time you open the app, you have to login in like 6 times and it never remembers to login through face ID. The app is so slow to load and just not user friendly. Its 2026. This app feels like its the year 2000. DO BETTER ROGERS!!! Borderline about to cancel my account because of the terrible user experience. ### 1/5 — Rogers is trash *2026-08-12, version 1.16.17* Rogers works hard to make things difficult. Shaw wasn’t fantastic but at least you could get a hold of them. Getting support for Rogers is like kicking the edge of the table with your little toe repeatably. Equipment is locked down and the app will only let you chat with support if you enable tracking. Because logging in with your credentials is not enough. ### 1/5 — Cancelling my service *2026-08-11, version 1.16.17* Absolutely no customer service … cannot reach a human and Ai chat terminated after waiting 3 hours ### 1/5 — Bad since Roger’s bought *2026-08-10, version 1.16.17* Customer service has sharply declined since Shaw merger, they’ll pick up your calls if you’re looking to buy but once you’re a customer they’ll squeeze and ignore you. They leave you on hold for hours and eventually hang up, all the while telling you to use their AI Chatbots that don’t help. Run far away from this provider that holds a monopoly and giving them no reason to care about you as a trapped customer. If there are other choices in your area, I strongly recommend you choose them. ## Most praised reviews (10 highest-rated) ### 5/5 — Order and payment *2026-08-14, version 1.16.17* Nikki assisted me with the order part and I was surprised to get the equipment in less than 24 hours 10/10 ### 5/5 — Confused *2026-08-05, version 1.16.17* Rogers uses multiple apps to manage Internet plus phone. Telus uses 1. The billing is confusing. Don’t reccomend . ### 5/5 — The AP works Great *2026-07-28, version 1.16.16* The ap provides me everything I need. ### 5/5 — Billing *2026-07-21, version 1.16.15* I have auto pay & have it for many years. All of a sudden my pym’t is over due. ### 5/5 — Nice service *2026-06-05, version 1.16.12* Im happy with your network ### 5/5 — Why is the chat option so annoying and limiting? *2026-05-08, version 1.16.11* Terrible service… ### 5/5 — Good Wifi Good prices *2026-04-25, version 1.16.9* Got good quality wifi that even my neighbors could use fast and reliable n incredibly cheap. ### 5/5 — Super easily bought off they will and have giving all your information to scalers and scammers *2026-03-11, version 1.16.6* They have the same problem as the other ones they all will be bought off by a couple hundred million and it’s not crazy let it be known they love lady boys and will get yours stay dangerous ### 5/5 — This is almost as bad as Telus *2026-02-27, version 1.16.6* I’ve tried to get into view my Internet bill about 300 times the app does not work or sign me in what the hell is going on ### 5/5 — Fixed the login looping issue *2026-02-23, version 1.16.5* There used to be separate user logins for MyRogers Shaw and Xfinity apps which was really annoying. When I got the looping login error, customer support told me to use my Xfinity login info and it worked. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*