# MySafaricom App

> Safaricom customer portal for managing mobile, data, and home fibre services. (iPhone/iPad app by Safaricom Limited.)

- Source: https://appshunter.io/ios/app/mysafaricom-app/id1481438147 (this page in markdown: same URL + `.md`)
- Developer: [Safaricom Limited](https://appshunter.io/developer/1089092649)
- Category: Lifestyle
- Price: Free
- Rating: 4.80/5 from 11,629 App Store ratings · 283 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 150 MB
- Languages: American English
- Released: 2020-02-03
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/mysafaricom-app/id1481438147/reviews.md

## What is MySafaricom App?

MySafaricom App provides an easy and efficient way for customers to access Safaricom products and services under one roof. 

With the MySafaricom App you can: 
 
M-PESA SEND MONEY- Select your contacts directly from your phone book, Hakikisha the name of the person you are transferring money to & check the transaction charges before hitting the send button. You can also share M-PESA transactions once completed.
 
LIPA NA M-PESA – Shop and pay your bills with ease at your favourite stores 
 
TOP-UP - Recharge your number and your loved ones by selecting their number directly from your phone book.
       
SCAN Scratch card to Top up easily
 
DATA PLANS –  Easily buy Data bundles without expiry or Data bundles with expiry including All One Data bundes

VIEW BALANCES - View your account balances for Data, Bonga, Airtime or Credit limit
 
HOME FIBRE - Safaricom Home Fibre customers will be able to pay or change their Home Fibre plans

E-Paper -  Access your daily digital newspaper with superior customer experience

## Key features

- Send money via M-PESA
- Pay bills and shop with Lipa Na M-PESA
- Top up airtime by manual entry or scratch card
- Purchase data bundles
- View account balances
- Manage Home Fibre plans
- Access digital newspaper

## What do users think of MySafaricom App?

Overall sentiment: neutral

**Pros**

- 🚀 Convenient and easy to use
- 🔒 Secure money transfer via M-PESA
- 👍 User-friendly interface
- 🚀 Efficient app performance
- 👍 Great for international users

**Cons**

- 🐛 Frequent app crashes and freezes
- 🔍 Difficult to find account information
- 🔍 Lack of transparency on charges and fees
- 🔍 Poor customer service and support
- 🔍 Unreliable network connectivity

**Commonly reported bugs**

- App not compatible with dual SIM phones
- Unable to verify phone number while abroad
- Favorites/frequently used paybill not showing up
- Issues with purchasing data bundles and airtime
- Inability to access account information

**Most requested features**

- Add ability to check data/airtime balance
- Improve app stability and reduce crashes
- Provide better customer support channels
- Enhance payment and transaction features
- Introduce recurring payment options

## Recent user reviews (10 of 283)

All indexed reviews: https://appshunter.io/ios/app/mysafaricom-app/id1481438147/reviews.md

### 1/5 — Impossible to get support

*2026-08-05, version 1.27.1*

You can talk to a robot that doesn’t understand you, but you can’t connect to a human.

### 1/5 — Spam Texts

*2026-07-25, version 1.27.1*

Is there a way to stop the promo texts and requests to register SIM card even after it is done. This is very annoying and unprofessional. Please stop.

### 1/5 — Need explanation

*2026-07-04, version 1.27.1*

The airtime depletes without me using it. Surely this is unfair!!!!

### 1/5 — Difficult to login

*2026-06-24, version 1.27.1*

Cannot see how much data has been used.  Messages from safaricom contrast to that on my phone.

### 5/5 — Mr

*2026-06-18, version 1.27.1*

Great

### 5/5 — Re:Service

*2026-05-31, version 1.27.1*

Faster and efficient service

### 5/5 — Internet

*2026-05-21, version 1.27.1*

Very easy to pay

### 1/5 — Bring back MPESA!!!

*2026-05-13, version 1.27.1*

This new mySafaricom app sucks bring back mpesa what is this like genuinely it’s pathetic it must be cause it’s in the early stages but I can’t with this can’t use the app without buying data can’t access my global pay card details what’s going on🤦🏾‍♂️

### 1/5 — Painful

*2026-05-12, version 1.27.1*

Too slow. especially when not in Kenya!  You should have 25Hrs support not everyone is on Kenyan time zone.

### 1/5 — ESIM Hassle

*2026-05-10, version 1.27.1*

They require customers to visit a corporate office just to get an eSIM, while many other networks let you convert a physical SIM to an eSIM yourself in minutes. Very inconvenient and outdated process.

## Frequently asked questions about MySafaricom App

### What can I do with the MySafaricom App?

The MySafaricom App allows you to manage all your Safaricom services. You can send money using M-PESA, pay bills, top up airtime, purchase data bundles, view your account balances, manage your Home Fibre plan, and access the daily e-paper.

### Is the MySafaricom App free to use?

Yes, the MySafaricom App is free to download and use. While the app itself is free, standard transaction charges for services like M-PESA may apply, as they would when using these services through other channels.

### How do I top up my airtime using the app?

You can easily top up your airtime by manually entering the number you wish to recharge or by scanning a scratch card directly through the app. You can also select numbers from your phone book to recharge your own number or those of loved ones.

### Can I buy data bundles with the app?

Yes, the app allows you to easily purchase various data bundles. You have the option to buy data bundles that do not expire or those that come with an expiry period, including the 'All One' data bundles.

### What are the benefits of using the MySafaricom App for M-PESA transactions?

When sending money via M-PESA through the app, you can select recipients directly from your phone book, confirm the recipient's name before sending, and view transaction charges beforehand. You can also share M-PESA transaction details once they are completed.

## Version history (last 5 releases)

### 1.27.1 — 2025-11-28

1. Shangwe @ 25 Promotion
2. B-Live Bundles
3. Data Balances Enhancement

### 1.27.0 — 2025-10-16

What’s New
-  Fuliza OFA Moto Bundles.
-  Spotify Bundles.

Fixes & Improvements
- We’ve fixed a keyboard freezing issue on iOS that affected some M-PESA steps.
- Resolved random display glitches with Till and Paybill numbers in M-PESA Favourites.
- Plus, we've made various small tweaks and performance improvements to keep things running smoothly.

### 1.26.2 — 2025-06-28

UI Enhancements

### 1.26.0 — 2025-04-04

- OFA Moto Bundles
- Data Dabo Dabo Bundles
- 4G WiFi Top Up Bundles

### 1.25.2 — 2025-02-11

Improve user experience and bug fixes

## Apps similar to MySafaricom App

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Sanando Las Naciones](https://appshunter.io/ios/app/sanando-las-naciones/id1582881660) | — | Free | Lifestyle |
| [hair＆make manis](https://appshunter.io/ios/app/hairmake-manis/id1589728400) | — | Free | Lifestyle |
| [松江着物レンタル　堀川小町](https://appshunter.io/ios/app/id1579018780) | — | Free | Lifestyle |
| [リサイクルショップドリーム](https://appshunter.io/ios/app/id1582785360) | — | Free | Lifestyle |
| [Vita Beauty](https://appshunter.io/ios/app/vita-beauty/id1579899860) | — | Free | Lifestyle |
| [JD-Shop](https://appshunter.io/ios/app/jd-shop/id1589582160) | — | Free | Lifestyle |

## More apps by Safaricom Limited

- [M-PESA for Business](https://appshunter.io/ios/app/m-pesa-for-business/id1496783760)
- [My-OneApp](https://appshunter.io/ios/app/my-oneapp/id1496784664)
- [DigiFarm App](https://appshunter.io/ios/app/digifarm-app/id1620514194)
- [Safaricom Smart Water Manager](https://appshunter.io/ios/app/safaricom-smart-water-manager/id6445942103)
- [MyCounty Pay](https://appshunter.io/ios/app/mycounty-pay/id6450955076)

All apps by Safaricom Limited: https://appshunter.io/developer/1089092649

## Related topics

[safaricom app](https://appshunter.io/ios/topics/safaricom-app) · [mysafaricom app](https://appshunter.io/ios/topics/mysafaricom-app) · [safaricom](https://appshunter.io/ios/topics/safaricom) · [safaricom kenya](https://appshunter.io/ios/topics/safaricom-kenya) · [m-pesa safaricom](https://appshunter.io/ios/topics/m-pesa-safaricom) · [safaricom one app](https://appshunter.io/ios/topics/safaricom-one-app) · [my oneapp safaricom](https://appshunter.io/ios/topics/my-oneapp-safaricom) · [safaricom business](https://appshunter.io/ios/topics/safaricom-business) · [mpesa one app](https://appshunter.io/ios/topics/mpesa-one-app) · [my one app](https://appshunter.io/ios/topics/my-one-app) · [m-pesa kenya](https://appshunter.io/ios/topics/m-pesa-kenya) · [mbesa](https://appshunter.io/ios/topics/mbesa) · [mpesa global](https://appshunter.io/ios/topics/mpesa-global) · [m-pesa safaricom ethiopia](https://appshunter.io/ios/topics/m-pesa-safaricom-ethiopia) · [mpesa](https://appshunter.io/ios/topics/mpesa) · [my mpesa](https://appshunter.io/ios/topics/my-mpesa) · [mpesa business](https://appshunter.io/ios/topics/mpesa-business) · [mpesa ethiopia](https://appshunter.io/ios/topics/mpesa-ethiopia) · [ace cajamar mobile](https://appshunter.io/ios/topics/ace-cajamar-mobile) · [wafa assurance sa](https://appshunter.io/ios/topics/wafa-assurance-sa)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*