# MySafaricom App — user reviews > 283 indexed App Store user reviews of MySafaricom App by Safaricom Limited, rated 4.80/5 from 11,629 ratings. - Source: https://appshunter.io/ios/app/mysafaricom-app/id1481438147/reviews - App overview in markdown: https://appshunter.io/ios/app/mysafaricom-app/id1481438147.md - Rating breakdown: 5★ 10,399 · 4★ 679 · 3★ 219 · 2★ 93 · 1★ 239 ## What do users think of MySafaricom App? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 🔒 Secure money transfer via M-PESA - 👍 User-friendly interface - 🚀 Efficient app performance - 👍 Great for international users **Cons** - 🐛 Frequent app crashes and freezes - 🔍 Difficult to find account information - 🔍 Lack of transparency on charges and fees - 🔍 Poor customer service and support - 🔍 Unreliable network connectivity **Commonly reported bugs** - App not compatible with dual SIM phones - Unable to verify phone number while abroad - Favorites/frequently used paybill not showing up - Issues with purchasing data bundles and airtime - Inability to access account information **Most requested features** - Add ability to check data/airtime balance - Improve app stability and reduce crashes - Provide better customer support channels - Enhance payment and transaction features - Introduce recurring payment options ## Newest reviews (16 of 283) ### 1/5 — ….. *2026-05-03, version 1.27.1* Screw you ### 1/5 — Doesn’t work *2026-05-01, version 1.27.1* This app has caused me uncountable headaches just trying to use it. I preferred the MPESA only app. I have also encountered several fraud attempts on my line with this new app. Security and ease of use need to be improved. Very disappointing. ### 1/5 — Access is very difficult *2026-04-29, version 1.27.1* Why must I continuously enter my PIN to see my usage and top up? Why is it that the PIN doesn’t work for me and I constantly have to visit your office e to fix the problem? Very very bad user experience ### 1/5 — Terrible update *2026-04-28, version 1.27.1* This recent update, has rendered this app the worst app on here. they messed up a perfectly working app. The developers should be fired for this new app.TRASH. ### 3/5 — Face ID *2026-04-27, version 1.27.1* I need to use Face ID here. ### 1/5 — mpesa *2026-04-26, version 1.27.1* the older mpesa app was the best ### 1/5 — Utterly Useless *2026-04-25, version 1.27.1* Bring back the old app. This one keeps losing all my information and often thinks my phone number is totally different from the actual number or tells me I have no SIM card. It keeps losing my favourite phone numbers so I have to re-enter them. I’ve deleted and reinstalled the app several times as that seems the only way to make it work. It’s pitifully slow and all too often I have to revert to manually dialling and entering the information. Safaricom should be ashamed of themselves if this is the best they can do ### 1/5 — Terrible *2026-04-23, version 1.27.1* Does not function properly when out side Kenya.it should be set to connect to wifi n work together with the mpesa money market fund and zidi please fix this issue for all the diasporas ### 1/5 — Incompetent app designers *2026-04-22, version 1.27.1* You can’t even sign in while outside of Kenya so my Mpesa funds are lost and I can’t send money or pay bills etc just because someone has no imagination. I use this app from all over the world. Or I should say that I used to be able to. Now I can’t even download the new version of use it from outside the borders of Kenya. That is one disadvantage of having no competition inside Kenya. I used to think that that was an advantage. Maybe Starlink will save Kenya from this situation. ### 1/5 — Where’s the OneApp *2026-04-21, version 1.27.1* Their intention is to frustrate people with poorly planned changes with almost zero communication. What a complete disregard of their customer’s needs! ### 1/5 — Not Working *2026-04-21, version 1.27.1* This thing logged me out and I can’t use it coz am not on safaricom net work am out of the country 1000s miles out and not planning to come home soon .. what a letdown . ### 2/5 — Unprofessional language *2026-04-21, version 1.27.1* I don’t understand why there can’t be an option to have your app to be set to pure English or Kenyan pure Swahili which Ai can then translate if needed. I dont understand most what these junk text messages every day as they come in broken English or local dialects. I’ve just understood that “Ofa” means “Offer” When you are running a multi continent business, you have no time to think of such lazy language. We can’t wait for there to be a better option network to do business with professionally. ### 1/5 — Poor access to Mpesa and its products like Ziidi *2026-04-19, version 1.27.1* I can’t access my Ziidi balance here. How is that possible? ### 1/5 — App is useless *2026-04-18, version 1.27.1* Can't use the app with wifi, keeps logging out wish they never updated it ### 1/5 — Security issue *2026-04-15, version 1.27.1* The app works ok but because you have to be on safaricom for most of the functionality it is unusable for those who live where safaricom provision is poor. No national and certainly no international access. Begs the question who is it for really? ### 1/5 — Terrible app *2026-04-13, version 1.27.1* Prefer the Mpesa app this one is just not working ## Most critical reviews (10 lowest-rated) ### 1/5 — Impossible to get support *2026-08-05, version 1.27.1* You can talk to a robot that doesn’t understand you, but you can’t connect to a human. ### 1/5 — Spam Texts *2026-07-25, version 1.27.1* Is there a way to stop the promo texts and requests to register SIM card even after it is done. This is very annoying and unprofessional. Please stop. ### 1/5 — Need explanation *2026-07-04, version 1.27.1* The airtime depletes without me using it. Surely this is unfair!!!! ### 1/5 — Difficult to login *2026-06-24, version 1.27.1* Cannot see how much data has been used. Messages from safaricom contrast to that on my phone. ### 1/5 — Bring back MPESA!!! *2026-05-13, version 1.27.1* This new mySafaricom app sucks bring back mpesa what is this like genuinely it’s pathetic it must be cause it’s in the early stages but I can’t with this can’t use the app without buying data can’t access my global pay card details what’s going on🤦🏾‍♂️ ### 1/5 — Painful *2026-05-12, version 1.27.1* Too slow. especially when not in Kenya! You should have 25Hrs support not everyone is on Kenyan time zone. ### 1/5 — ESIM Hassle *2026-05-10, version 1.27.1* They require customers to visit a corporate office just to get an eSIM, while many other networks let you convert a physical SIM to an eSIM yourself in minutes. Very inconvenient and outdated process. ### 1/5 — MMSC failure & Spam Text *2026-05-10, version 1.27.1* MMSC wasn’t set up properly or may be blocked. Customer care gave no clear answers. I’ve heard Airtel offers better data and smoother MMSC settings. I’m seriously considering switching. Too many spammy text that keeps coming back. Text 333 to report these spam has no effect ### 1/5 — Appears to have taken my money *2026-05-08, version 1.27.1* I bought 3k of airtime and then tried to buy a 3k 5g package. It seemed to work but I got no data from it and when I tried to use my data safaricom said I had no active bundle. Now I deposited another 3k and tried to buy again, and this time it says insufficient balance! And there is no way to contact support on the app ### 1/5 — Pretty Useless *2026-05-03, version 1.27.1* This app directs me to turn off wifi and go to settings every single time I run the app. Then I can’t get into my account. Typical Kenyan ingenuity. ## Most praised reviews (10 highest-rated) ### 5/5 — Mr *2026-06-18, version 1.27.1* Great ### 5/5 — Re:Service *2026-05-31, version 1.27.1* Faster and efficient service ### 5/5 — Internet *2026-05-21, version 1.27.1* Very easy to pay ### 5/5 — OneApp *2026-04-25, version 1.27.1* This is very inconvenient app especially in diaspora where you don’t have the safaricom line active all the time ### 5/5 — Remittances from Abroad, Finally Fixed 🔥 No Comparison *2026-04-07, version 1.27.1* Living overseas and sending money home used to mean choosing between slow banks, ridiculous fees, or sketchy apps that left you stressing for days. MySafaricom App just ended that era completely. One tap in the Send Money section, M-PESA hits the recipient’s phone instantly-even from Canada at 2 a.m. my time. Zero paperwork, transparent low fees that actually make sense and security that feels bulletproof (biometrics + instant confirmation every single time). The app is stupidly smooth, works flawlessly on spotty networks and the UI is so clean you forget you’re moving real money. I’ve tried the big international players and local bank apps-nothing touches this. Safaricom didn’t just improve remittances… they rebuilt the entire experience for the diaspora. This is what “easy” actually looks like in 2026. If you send money home, stop everything and download this. Game over. 5 stars, no notes. ### 5/5 — Western Union transfer *2026-03-01, version 1.27.1* I have three transfers in Q as available but Safaricom or Mpesa is not accepting them or you are blocking them??!! Why ### 5/5 — Mr yefa *2026-01-18, version 1.27.1* Long time ### 5/5 — Unprofessional language *2026-01-15, version 1.27.1* I don’t understand why there can’t be an option to have your app to be set to pure English or Kenyan street language. I dont understand nor my partner most of the junk messaging you send or your app language either. We can’t wait for there to be a better option network to do business with. ### 5/5 — Rate *2026-01-07, version 1.27.1* These rates are too high. Consider mama mboga ### 5/5 — Efficiently *2025-12-11, version 1.27.1* Top om the list --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*