# MySafeRide - Manage your rides — user reviews > 58 indexed App Store user reviews of MySafeRide by Saferide, Inc, rated 3.20/5 from 20 ratings. - Source: https://appshunter.io/ios/app/mysaferide-manage-your-rides/id6739362718/reviews - App overview in markdown: https://appshunter.io/ios/app/mysaferide-manage-your-rides/id6739362718.md - Rating breakdown: 5★ 10 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 8 ## Newest reviews (16 of 58) ### 1/5 — Awful. *2026-06-09, version 1.1.0* The app schedules rides WAY earlier than the actual appointment. I cannot recall a singular time where I have arrived to my appointment within a reasonable time. Not to mention, the arrival time for the pickup is wrong! I didn’t even get any information for my driver for my appointment so I had to routinely check for my ride to show up, and it arrived 10 minutes early ON TOP OF BEING ABOUT AN HOUR EARLY. While I AM thankful for the service in general, I would enjoy it WAY MORE if it was more accurate! ### 1/5 — No Purpose *2026-06-03, version 1.1.0* This app is a big waste of time, don’t bother downloading this. ### 1/5 — Useless App *2026-05-28, version 1.1.0* This App has proved to be useless and very impractical, I have tried numerous times to schedule rides but always have to call to set up the ride. I tried contacting the Tech support and only get a busy signal. When I try to login it says it does recognize my account and today after scheduling a ride with an agent she supposedly sent me a link to reset but I never got the email while on the phone with her and with my email open on my phone really was a waste of time ### 1/5 — Trash *2026-05-26, version 1.1.0* I have been using this app & service for about 2/3 months. My phone number on file isn’t updated despite it being correct on my insurance, I called repeatedly & I added it every time I scheduled a ride. The app has NEVER worked. I’ve never been able to login using SSO or anything else. I was stuck at my appt 2 1/2 hrs last week because of everything I just listed. I sat outside the entire time just to be sure I didn’t miss my ride smh. Customer service SUCKS. If I had other options I wouldn’t choose them! ### 1/5 — SafeRide app and portals for Medicare and Medicaid are messed up! *2026-05-20, version 1.1.0* BOTH of my portals inside this APP for MEDICARE (60 rides) and MEDICAID (9999 unlimited rides) have been messed-up now ever since the original ticket was sent to the Engineers on 5-11-2026 by Kassandra in Support. Just talked with Yvonne with the Support Help line again today 5/20/2026, and both portals are STILL just the same as they were on 5-11-2026. Nothing at all has been corrected or changed!! I have to call SCHEDULING every time I have an appointment to get scheduled since BOTH of my portals are still messed-up! ### 1/5 — Zero Stars is what I want but you have to put something there *2026-05-14, version 1.1.0* My ride was to be here between 7:24-7:34 am. At 8am I called to find out where my ride was. Needless to say they were a no show. So I missed the appoint to have my heart checked and we all know how soon you can see someone for a rebook. They use private vehicles and if they decide they don’t want to pick you up they won’t. Hoping I don’t run out of heart meds in the mean time ### 1/5 — Deranged App *2026-05-10, version 1.1.0* Does Not Work ### 1/5 — Nothing to access *2026-05-05, version 1.1.0* I tried multiple times browses but every time lead me to a black screen when trying to schedule a ride ### 1/5 — Stopped working *2026-05-02, version 1.1.0* I log in and it sends me to my insurance page and than when I click transportation it opens the app back up and brings me to a blank page and won’t load anything. ### 1/5 — Login loop from hell *2026-04-20, version 1.1.0* Seriously? In 2026 you’ve created an app that can’t handle SSO login? I get having to login via the healthcare plan creds, but the app refuses to actually take you to the UHC login page. Instead it brings you to the logout page asking you to login again, even though you’ve never logged in to begin with. Ok, so let’s try logging in “again”. Oh, wait….the browser never redirects you back to the app, and if you go back to the app manually, it has no idea you’ve logged in via the browser. Absolutely worthless as a mobile app if you can’t even login. ### 1/5 — Trash *2026-04-06, version 1.1.0* If you have united health care don’t waste your time. Losers make you go to the web site ### 1/5 — Poor Development/ Doesn’t Work *2026-03-23, version 1.1.0* For a company that hired someone to make this App they did a poor job considering it has to take you out of the app into a browser to login to your insurance (bcbs nc) which is can’t even acknowledge because its not within the app itself, so you never get to login, and never get to use the app, and never get the medical rides you need. Apps like this should not have issues like this. and support is not much help. probably going to have to write a letter to corporate. providing a medical service to consumers and it doesn’t work violates a few laws. just say. apps like this are strict for a reason and the app works and behaves like it was made casually. ### 1/5 — Accessible Barriers - Legal Violation Per ADA & Section 1557 *2026-03-02, version 1.1.0* Under the ADAA, Section 1557, apps must be accessible for all users. This is not the case and a formal grievance report will be filed. ### 1/5 — Doesn’t work for me *2026-02-22, version 1.1.0* I have been trying to get this app to work since the beginning of the year and it continues to just lead me back to my insurance company and that’s it no way to schedule rides even though they are the ones who are supposed to provide rides. ### 1/5 — SCAM Company!! *2026-02-14, version 1.1.0* Worst of the worst GARBAGE SCAMMERS. Have some self-respect or dignity and close this scamming business that ruins PATIENTS health care. 😠😠 Find other ways to steal money away from screwing up sick patients and elderly, you disgusting pigs!!!! ### 1/5 — This app sucks! *2026-02-10, version 1.1.0* It’s nothing like the Modivcare app which is easy to use! United Healthcare really screwed up switching companies! I can’t even book a ride with the app. It first asks what insurance I have and I select United healthcare. Then it asks what state. Which that screen has like 5 states and then has one that says for all other states. So I select that one. Then it logs me out of the app and says go to united healthcare. And it takes me to the United healthcare website but I can’t book a ride there either. Cause it doesn’t even give me the option to select primary care physician for my appointment type. So I called safe ride to book my ride and I could barely understand the agent. I got the first ride booked but before I could say I need to book another trip the agent hung up. The worst app and customer service I have ever experienced in my entire life!!! And I am 52 yrs old and have experienced lots of companies but never one as bad as this one!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — You’re not showing on UnitedHealthcare’s app that I got a ride *2026-09-01, version 1.1.0* How come you’re not showing that I got a ride for September 4 September 10 and September 11 why aren’t you not showing? You should be showing on UnitedHealthcare it should be on the app itself a yellow looking car that lets me know when my appointment is ### 1/5 — Terrible App *2026-08-23, version 1.1.0* This APP does not allow a new “account” opening for UHC Arizona.it just says “you’ve been logged out out” and tells me to go to the UHC website for assistance. There is no way to sign up for a SafeRide app account on the UHC Website. I’ll just stick to calling in to schedule my rides. Deleting the APP. ### 1/5 — Doesn’t work *2026-08-09, version 1.1.0* I don’t believe in being repetitious. But I’m having the same problem as the previous customer. The app doesn’t work. It keeps telling me my email & password is wrong. When I try to reset it, I’m referred from the website to the app. Then the app says I don’t exist. I’ve gone around and around trying to sign in!!! It doesn’t work! It’s useless! It’s a scam to keep you from getting a ride. ### 1/5 — App doesn’t work *2026-08-01, version 1.1.0* If I could give no stars that would be too good. App hasn’t never worked and is worthless. ### 1/5 — Drivers Discriminate!!!! *2026-07-11, version 1.1.0* Why are the drivers not being assigned until scheduled pick up time ?? Also why are drivers CANCELING MY RIDES?!?!? And why are they ALWAYS 10-20 & EVEN 45 MINUTES LATE?!?!?!?? I will be contacting the state as well as the FCC & ADA regarding app, drivers and company!! I am done playing your games! ### 1/5 — APP & WEBSITE DOES NOT WORK!! *2026-07-07, version 1.1.0* Website and App will not allow you to sign up as a New Account. Customer Sevice is no help. Call an Uber/Lyft instead because this company DOES NOT care! ### 1/5 — Where is my ride? *2026-07-01, version 1.1.0* Every time I use this app to schedule my rides it’s always a bust. I take the time to schedule an event and I check the next day the app says no rides scheduled. My insurance plan says I have to schedule rides 48 hours in advance and has to be during business days. On several occasions I’ve had to reschedule my appointment because no rides were ever scheduled although I did it online in this app. Basically, this app is not saving my information on my request for scheduling rides even in the two business days of the appointment time. So, I am wasting my precious time in using it. I don’t even get any error messages if I have done something wrong. ### 1/5 — Terrible app *2026-06-24, version 1.1.0* The My Safe Ride app stopped working. It tells you that you have been logged out and return to the Scan Insurance Portal via the link that it provides but when you click on the link and sign in, the app says the same thing. Customer support is nonexistent. When I call Scan transportation they say that they cannot do anything about the app. ### 1/5 — Won’t stay logged in *2026-06-19, version 1.1.0* ever since your last update anytime I open the app to schedule a ride. I have to click what insurance I’m using just to get to the login screen every single time. Where as before all you have to do is open the app and it will be at your login screen for your insurance, cause you only had to choose your insurance one time. This needs to be fixed. ### 1/5 — Insurance sign-in loop *2026-06-11, version 1.1.0* Supposed to simplify the experience. I call a number tap 1 for English then wait for the robot then I ask for a person cause there’s no easy voice prompt that encourages you to speak about your transportation. They ## Most praised reviews (9 highest-rated) ### 5/5 — Elderly Parents *2026-07-07, version 1.1.0* Great ride home ### 5/5 — Deranged App *2026-03-29, version 1.1.0* Does Not Work on any iPhone ### 5/5 — best ride service *2025-12-10, version 1.1.0* I am highly motivated to help others get to their appts safe and fastly as possibly!!! Give it 7 *S... 110% recommended! ### 5/5 — Nothing *2025-09-25, version 1.1.0* App don’t work ### 5/5 — Great service *2025-08-18, version 1.1.0* Service was easy to schedule and had a very friendly driver. No problems at all. Good way to travel ### 2/5 — App needs LOTS of Improvements *2026-07-31, version 1.1.0* This app is hilarious. Once in a blue moon it will actually book my rides but mostly I end up calling for a human to book the rides. I have complained to Humana since they choose the booking company. ### 2/5 — What good is an app if I have to call? *2026-04-01, version 1.1.0* No voice box how can I make a call when I need to be picked up? Stupid stupid stupid. It is a health app that doesn’t take into consideration individual issues. My poor mom, who is 90 years old, has been on hold for over an hour on April 1, 2026. Guess it is a Fool’s Day! ### 2/5 — Won’t open *2025-09-01, version 1.1.0* Trying to reserve a trip app won’t work ### 2/5 — It's called MySafeRide? *2025-06-05, version 1.1.0* I enjoy using this app for all of my medical appointments, but I have one MAJOR issue with it, it doesn't allow me any information on my driver while tracking my pickup and drop offs (just their location and approximate pick up time)... Since you've incorporated tracking directly in your app this should be fixed for safety purposes! It does not allow me to see who I'm being picked up by as far as the my drivers name, make, model and color of their vehicle that I'm to be transported in! This is a MAJOR safety flaw! If you guys can't fix this issue, please take the tracking out of your app and let Uber and Lyft handle that part!!! I don't feel comfortable or safe not knowing this information and try to figure out which car that's pulling up is actually my ride!! Please fix this MAJOR safely problem/issue... --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*