# mySafeTouch

> Remote security and home automation system control with interactive features. (iPhone/iPad app by Safetouch Inc..)

- Source: https://appshunter.io/ios/app/mysafetouch/id1216480307 (this page in markdown: same URL + `.md`)
- Developer: [Safetouch Inc.](https://appshunter.io/developer/1216480306)
- Category: Lifestyle
- Price: Free
- Rating: 3.83/5 from 163 App Store ratings · 51 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 362 MB
- Languages: Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Icelandic, Indonesian and 9 more
- Released: 2017-06-03
- Data updated: 2026-08-15
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mysafetouch/id1216480307/reviews.md

## What is mySafeTouch?

SafeTouch Security makes it easier than ever before to access and control your security system and home automation with the NEW, mySafeTouch app. Combined with our two-way voice verification for prioritized police dispatches and crash and smash technology, the mySafeTouch app provides the most interactive and user friendly system on the market. This app is available for Apple iPhone, iPad.
 
The mySafeTouch app allows you to:

- Arm and disarm your security system remotely
- Access your security cameras to view live or stored footage
- Lock or unlock doors, great for house sitters or guests
- Turn lights on and off from wherever you are
- Set heating and cooling schedules on a smart thermostat to save money on your power bill
- View recent system history and events

Here are just a few of the events that the mySafeTouch app allows you to receive personalized notifications to alert you with:

- Any alarm event
- A reminder to arm the system, in case if it is forgotten
- A door or window being left open for too long
- Arming and disarming notifications, letting you know who and when someone, armed or disarmed the system
- Temperature changes of more than a few degrees inside
- Someone is attempting to fraudulently login to your system
- and so many many more....

## Key features

- Remote arm/disarm security system
- View live/stored camera footage
- Lock/unlock doors remotely
- Control lights remotely
- Set smart thermostat schedules
- View system history and events
- Personalized event notifications

## What do users think of mySafeTouch?

Overall sentiment: negative

**Pros**

- 👍 Easy to use system
- 🔒 Secure system
- 👍 Great customer support (sometimes)
- 👍 Handy for arming/disarming remotely
- 👍 Good for checking cameras
- 👍 App is great for iPhone
- 👍 Excellent service provided
- 👍 App is fantastic addition
- 👍 Impressed with upgraded system
- 👍 Great app for home security
- 👍 Awesome system, simple and easy

**Cons**

- 🐛 App is incredibly slow
- 🐛 App never wants to open
- 🐛 Too difficult to navigate
- 🐛 Flooded with errors
- 🐛 Mediocre security products fail
- 🐛 Customer service is a joke
- 🐛 Keeps changing login/logging out
- 🐛 App is miserable to use
- 🐛 Under developed app
- 🐛 Rearranged everything, hard to find
- 🐛 Two-factor auth issues
- 🐛 Cameras sometimes don't work
- 🐛 Spins and buffers when viewing
- 🐛 Alarm doesn't work half the time
- 🐛 Camera constantly offline
- 🐛 Terrible customer service
- 🐛 Disrespect for the customer
- 🐛 Lack of user manual
- 🐛 Can't get app to work
- 🐛 Stuck in contract, cameras don't work
- 🐛 Weather section inaccurate
- 🐛 Hit and miss functionality
- 🐛 Unreliable device connection
- 🐛 Unable to change device settings
- 🐛 Long waits for tech service
- 🐛 Not user-friendly for multiple properties
- 🐛 Doorbell video doesn't work
- 🐛 Clips missing, doesn't save triggers
- 🐛 Needs WiFi password update option
- 🐛 Live video needs refreshing
- 🐛 App functions slowly sometimes
- 🐛 Elusive toolbar
- 🐛 No option to sign up
- 🐛 Rarely works correctly

**Commonly reported bugs**

- App is incredibly slow
- App takes 30 seconds to 2 minutes to complete functions
- App never wants to open or takes forever to show camera activity
- App is flooded with errors
- App keeps logging you out
- App is becoming miserable to use
- Two-factor authentication issues with facial recognition/passcode
- Cameras sometimes work and sometimes don't
- Camera spins and buffers
- Alarm doesn't work half the time
- Camera constantly doesn't work, goes offline
- Unable to set up for the first time, password reset loop
- Camera issues, not able to view 24/7 footage
- Weather section shows incorrect area
- App sometimes does not arm
- Apple Watch app stops working/shuts down
- Regular device connection problems
- Unable to successfully change device settings
- Doorbell video won't come up
- Clips missing, doesn't save all triggers
- No option to update WiFi password
- Live video requires constant refreshing
- App can sometimes function at a slow pace
- Cannot find the toolbar
- App doesn't give option to sign up
- Rarely works correctly

**Most requested features**

- Improve app speed
- Add scheduling features for arming/disarming
- Geo-arming capability
- Panic button in the app
- Snooze function for camera notifications
- Apple Watch app functionality
- Improve user interface for multiple properties
- Add a user manual
- Allow downloading printed bills
- Constant live video feed without refreshing
- Improve setup function for doorbell
- Option to update WiFi password easily

## Recent user reviews (10 of 51)

All indexed reviews: https://appshunter.io/ios/app/mysafetouch/id1216480307/reviews.md

### 1/5 — Terrible customer service experience

*2026-05-01, version 5.13.3*

On app and in real life, customer support is practically nonexistent.

### 3/5 — Slower. Every. Day.

*2026-01-10, version 5.11.2*

I remember when this app worked like other apps. I used to be able to push the “Arm” or “Disarm” button and I could expect something to happen within a few seconds. As of January 2026, without regard to the internet connection being used, this garbage takes no less than 30 seconds to 2 minutes to actually complete one of its very few functions. It would be great if the software developer could take a few days/weeks to look at the code and find out why this app has become so incredibly slow.

### 1/5 — Secuity

*2025-12-27, version 5.11.2*

Sucks

### 2/5 — Slow Response

*2025-12-26, version 5.11.2*

This app never wants to open or takes forever to show camera activity.

### 1/5 — Too difficult to navigate

*2024-12-01, version 5.6*

Too difficult to navigate

### 1/5 — Dismal app. Zero Stars

*2024-11-07, version 5.6*

App is flooded with errors.   On top of mediocre security products that fail all the time.   Customer service is a joke.  Last contract with these clowns!  They keep changing how you login and app keeps logging you out.  App is becoming miserable to use.   Miserable.  Under developed app

### 5/5 — Secure

*2024-11-07, version 5.6*

Great customer support and friendly technician Doug was great

### 1/5 — Ruined the app

*2024-10-28, version 5.6*

This app used to be so user friendly.  You rearranged everything and now I have to search endlessly to find things.  The two factor authentication you all pushed through made it so that I no longer use facial recognition or passcode to get into the app.  Anyone can get into the app now if my phone is on and turn off my alarm.

### 3/5 — Safetouch

*2024-10-28, version 5.6*

Sometimes cameras work and sometimes they don’t. When I’m trying to see something it just spins and buffers.

### 1/5 — Only works half the time

*2024-10-24, version 5.6*

I go to set my alarm from this app and it doesn’t work, even if I’m sitting in my own house. This needs alot of improvement!

## Frequently asked questions about mySafeTouch

### What does the mySafeTouch app do?

The mySafeTouch app allows you to remotely access and control your security system and home automation devices. You can arm and disarm your system, view security cameras, lock or unlock doors, control lights, and manage smart thermostats.

### What are the key features of mySafeTouch?

Key features include remote arming/disarming, live and stored camera footage access, remote door locking/unlocking, lighting control, smart thermostat scheduling, and viewing system history. It also provides personalized notifications for various events.

### Is mySafeTouch free to use?

Based on the provided information, the mySafeTouch app is available for free. There are no mentions of subscription fees, in-app purchases, or advertisements within the app's description.

### What devices is mySafeTouch compatible with?

The mySafeTouch app is available for Apple devices, specifically for iPhone and iPad. Compatibility with other operating systems or devices is not mentioned in the provided description.

### How can I use mySafeTouch for home security?

You can use mySafeTouch to monitor your home by arming and disarming your security system remotely, viewing live camera feeds, and receiving alerts for any alarm events. You can also get notifications if doors or windows are left open, or if there are login attempts.

## Version history (last 5 releases)

### 5.13.3 — 2026-04-16

•Behind the scenes improvements to power future features

### 5.13.2 — 2026-03-20

•Behind the scenes improvements to power future features

### 5.12.4 — 2026-02-12

•Behind the scenes improvements to power future features

### 5.11.2 — 2025-09-17

•Behind the scenes improvements to power future features

### 5.10.4 — 2025-07-10

•Behind the scenes improvements to power future features

## Apps similar to mySafeTouch

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [MyGuardianAlarm](https://appshunter.io/ios/app/myguardianalarm/id1556499300) | 4.6 (351) | Free | Lifestyle |
| [SimpliSafe Home Security App](https://appshunter.io/ios/app/simplisafe-home-security-app/id555798051) | 4.8 (323,238) | Free | Lifestyle |
| [Virtual Keypad](https://appshunter.io/ios/app/virtual-keypad/id447825243) | 4.3 (12,799) | Free | Lifestyle |
| [Frontpoint](https://appshunter.io/ios/app/frontpoint/id945797198) | 4.3 (4,502) | Free | Lifestyle |
| [Blue by ADT](https://appshunter.io/ios/app/blue-by-adt/id453715089) | 4.3 (32,688) | Free | Lifestyle |
| [Guardian Protection](https://appshunter.io/ios/app/guardian-protection/id976757777) | 4.7 (12,769) | Free | Lifestyle |

## Related topics

[my safe touch](https://appshunter.io/ios/topics/my-safe-touch) · [my safe](https://appshunter.io/ios/topics/my-safe)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*