# MySalPack — user reviews > 24 indexed App Store user reviews of MySalPack by Salary Packaging PLUS Pty Ltd. - Source: https://appshunter.io/ios/app/mysalpack/id1528441139/reviews - App overview in markdown: https://appshunter.io/ios/app/mysalpack/id1528441139.md ## Newest reviews (4 of 24) ### 2/5 — many glitches *2025-04-17, version 1.1.16* unable to upload evidence more than one pic, it always shows internal error or invalid request. also this app doesn’t save login at times, very annoying ### 2/5 — Login *2021-04-19, version 1.0.9* Having the same problem on th iPhone works ok on the iPad needs fixing asap ### 1/5 — Doesn’t work *2021-04-07, version 1.0.9* App takes login credentials then offers opportunity to set up Face ID/Touch ID with no way to accept/decline or go any further. ### 1/5 — Error after login. *2021-04-01, version 1.0.9* Consistently failed to load after entering credentials. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not functional *2025-11-18, version 1.1.24* States fields are empty when entering details, can’t even use the app. Tried deleting and re-downloading. Same issue. ### 1/5 — cant log in *2025-09-14, version 1.1.23* Tried to log in, and get stuck at the logging in screen kept repeating ‘server internal error’! Pls fix ### 1/5 — Horrible experience with salary packing plus *2024-12-07, version 1.1.15* Rubbish app and HORRIBLE service! ### 1/5 — Ongoing issues *2024-11-28, version 1.1.15* Having to follow up on meal entertainment claims every time they are submitted case managers different one each time promises it will be rectified but again have to follow up the next week now have rung 3 consecutive weeks - very frustrating no complaints manager to speak with app often doesn’t accept code having to reset all over again - experiencing problems over last 5 months at least- I’ve used different packaging providers before with no issues- SPP seriously need to review their claims management processes. ### 1/5 — Glitchy interface *2024-06-06, version 1.1.13* Glitchy - often doesn’t load screens ### 1/5 — 😡Frustrating & missing basic features *2024-05-16, version 1.1.13* 😡Frustrating & missing basic features. Unhelpful service ### 1/5 — Horrible *2023-06-14, version 1.1.5* This app is terrible. Each time I log in it forgets my log I details, asks me to sign in, authenticate and creat a finger ID. Please review your user experience! ### 1/5 — Very hard to access/sign in *2023-05-06, version 1.1.5* The app won’t let me sign in on multiple occasions stating “server timed out”. Went to the webpage instead. Same thing - website down ### 1/5 — Clunky *2023-02-26, version 1.1.5* Clunky app that sometimes saves your passwords, sometimes doesn’t. Also the video at the begging cuts into anything you might be listening to (Spotify/audible). Frustrating app that I always have ‘trouble logging in’ to. ### 1/5 — Terrible *2021-04-19, version 1.0.9* Doesn’t work. No way of knowing if claims submitted until you ring up to find out they didn’t get it. ## Most praised reviews (10 highest-rated) ### 5/5 — Very easy to use, does what I need it to do. *2024-07-30, version 1.1.13* Very simple and easy to use. It's very easy to submit claims on the go and perform other functions that are also available on their website. ### 5/5 — Great App *2024-07-01, version 1.1.13* Fantastic look and feel ### 5/5 — Grace *2022-03-11, version 1.1.3* Very useful. I really like the new features. ### 5/5 — Michael *2022-03-11, version 1.1.3* I can see all my information live which is a great feature. ### 5/5 — App *2022-03-10, version 1.1.3* Very useful! ### 5/5 — It is so easy to use *2022-03-10, version 1.1.3* I love it Makes lodging claims so easy ### 5/5 — I don’t need to call in anymore! *2022-03-10, version 1.1.3* I don’t need to call in anymore! ### 5/5 — Great App *2022-03-09, version 1.1.3* Very helpful and easy to use. ### 5/5 — Great App *2022-03-09, version 1.1.3* All my salary packaging info is right there - great app ### 5/5 — Easy to use *2021-09-07, version 1.1.0* Gives me all the information I need. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*