# mySanitas Chat

> Secure online doctor chat for health questions in NJ and TN. (iPhone/iPad app by GUIDEWELL-SANITAS I, LLC.)

- Source: https://appshunter.io/ios/app/mysanitas-chat/id1447172742 (this page in markdown: same URL + `.md`)
- Developer: [GUIDEWELL-SANITAS I, LLC](https://appshunter.io/developer/1447172741)
- Category: Medical
- Price: Free
- Rating: 2.50/5 from 38 App Store ratings · 13 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.0 · 43 MB
- Languages: English, Spanish
- Released: 2018-12-21
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mysanitas-chat/id1447172742/reviews.md

## What is mySanitas Chat?

New Jersey and Tennessee patients only - mySanitas Chat is a patient service program that provides free online access to a Sanitas doctor for answers to your health questions through your mobile device or computer. It works like text messaging in a secure manner. Once you’re logged in, you can immediately start chatting with a Sanitas doctor. You can send images, documents or switch to video, if needed. ** Florida patients, please download this app for on demand healthcare:
https://apps.apple.com/us/app/mysanitas/id1600791076

## Key features

- Secure text-based doctor chat
- Send images and documents
- Switch to video consultations
- Online access to Sanitas doctors
- Patient service program

## Recent user reviews (10 of 13)

All indexed reviews: https://appshunter.io/ios/app/mysanitas-chat/id1447172742/reviews.md

### 1/5 — Updated app, went very wrong

*2022-09-14, version 10.0.0*

I tried many times, wanted to believe it will work, waste of time.

### 1/5 — THE WORST APP AND SERVICE

*2022-07-01, version 9.5.0*

NEVER RECEIVED MY RESULTS, CHAT SERVICE IS VERY DEFICIENT. ACCESS TO SERVICE IS VERY LIMITED. VISUAL COLORS SO PALE FOR VISION OR WIRTING.

### 2/5 — Yet another terribly designed healthcare app

*2022-05-16, version 9.4.0*

It’s almost as if they’re trying to make it bad.

### 1/5 — Not working

*2022-02-24, version 9.3.1*

Impossible to even sign up. Ridiculous

### 1/5 — Imposible to sign up

*2021-01-21, version 6.0.0*

It’s imposible sign up , and worst it’s they don’t have costumer support to try to fix the problem !!!

### 1/5 — It doesn’t work- so bad

*2020-11-30, version 5.0.0*

It doesn’t work, we tried but it was impossible

### 5/5 — Works for me

*2020-09-15, version 3.16.1*

Waited all day for a call back from my doctor. 20 minutes after starting and a short chat with a helpful nurse I have a prescription called in. Wish I had installed this app sooner

### 5/5 — Quick Response

*2020-08-10, version 3.16.0*

I have use this app twice in the last two days. Each time I have gotten a quick response and my needs are taken care of. The app is great!

### 1/5 — Horrible

*2020-08-03, version 3.16.0*

This does not work

### 5/5 — Works great!

*2020-07-14, version 3.16.0*

Easy to download and very user friendly. Once you entered your personal information, it was easy to immediately connect with a docter and patient services. 
Highly recommend.

## Frequently asked questions about mySanitas Chat

### What is mySanitas Chat?

mySanitas Chat is a patient service program that provides secure online access to a Sanitas doctor for health questions. It functions like text messaging and allows for image and video sharing.

### Who can use mySanitas Chat?

This service is currently available for patients in New Jersey and Tennessee only. Florida patients are directed to a different application for on-demand healthcare.

### How do I start a chat with a doctor on mySanitas Chat?

Once logged in, you can immediately begin chatting with a Sanitas doctor. The interface is designed to be intuitive, similar to standard messaging applications.

### Can I share medical documents or images with the doctor?

Yes, mySanitas Chat allows you to send images and documents to your doctor during the consultation. You can also switch to a video call if necessary.

### What is the rating for mySanitas Chat?

mySanitas Chat has a rating of 2.5 stars based on 38 user ratings. This indicates a mixed reception from its user base.

### Is mySanitas Chat available on Android devices?

The app is supported on iPhone, iPad, and iPod. Information regarding Android compatibility is not explicitly provided in the app data.

### How often is mySanitas Chat updated?

The latest version of mySanitas Chat is 10.4.1, and it was last updated on May 19, 2023. This suggests a relatively active development cycle.

### What is the age rating for mySanitas Chat?

mySanitas Chat has an age rating of 17+. This is typical for medical applications that may involve sensitive health discussions.

## Version history (last 3 releases)

### 10.4.1 — 2023-05-19

- Bug fixes for video chat

### 10.4.0 — 2023-04-06

- Enhanced patient address capture
- Bug Fixes and other improvements

### 10.3.0 — 2023-03-01

- Dark mode feature
- Accessibility enhancements
- Bug fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*