# mySanitas

> On-demand healthcare services for Florida patients via phone, video, text, or in-person. (iPhone/iPad app by Keralty.)

- Source: https://appshunter.io/ios/app/mysanitas/id1600791076 (this page in markdown: same URL + `.md`)
- Developer: [Keralty](https://appshunter.io/developer/1597205902)
- Category: Health & Fitness
- Price: Free
- Rating: 3.50/5 from 343 App Store ratings · 135 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.6 · 80 MB
- Languages: American English, European Spanish
- Released: 2021-12-22
- Data updated: 2026-08-17
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mysanitas/id1600791076/reviews.md

## What is mySanitas?

Florida patients only, available in English and Spanish: On demand healthcare by phone, video, text or in person at your local Sanitas Medical Center. Save time and money with our free app and connect to the doctors and care teams you know and trust.

Get 24/7 medical team support, manage and book televisit or in-person appointments, access to your personal health records, get visit details, medications, labs, tests, imaging, shots and more.

Get real-time support from Sanitas nurses and health coaches, plus personalized care programs to manage your conditions and health goals.

App features:

Get Care Now
• Check your symptoms and triage care with the backing of world class clinical decision tools and Sanitas care teams

• Instantly connect with a Sanitas doctor or care team via chat, televisit or call a center

• Chat with patient support


Appointments
• Book televisit or in-person appointments, manage upcoming appointments or review previous appointments

MyHealth
• Access your personal health records and get details about your visits, medications, labs,
tests, screenings, shots and more
• Maintain personal details and emergency contacts

Care Programs
• Get real-time support from Sanitas nurses and health coaches

• Engage in personalized care programs to manage your conditions and health goals

• Get alerts and notifications from the Sanitas
care teams

## Key features

- On-demand medical care
- Book virtual/in-person appointments
- Access personal health records
- Symptom checker
- Personalized care programs
- 24/7 medical team support

## What do users think of mySanitas?

Overall sentiment: mixed

**Pros**

- 🚀 Convenient 24/7 access
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 🤖 Excellent virtual care
- 💯 Highly recommended

**Cons**

- 🐛 Buggy and glitchy
- ⏱️ Slow performance
- 🔑 Login/account issues
- 🤷‍♂️ Inconsistent user experience
- 📞 Poor customer support

**Commonly reported bugs**

- Crashing on launch
- Missing/disappearing appointment data
- Incorrect/outdated medical information
- Inability to complete account creation
- Unreliable video/chat functionality

**Most requested features**

- Ability to add family members
- Improved appointment scheduling
- Enhanced lab results/records access
- Seamless integration with other health apps
- Multilingual support

## Recent user reviews (10 of 135)

All indexed reviews: https://appshunter.io/ios/app/mysanitas/id1600791076/reviews.md

### 1/5 — Not Happy

*2026-07-22, version 2.21.0*

This app keeps crashing!!!  Make wonder if it even dependable or not. I just made a profile and it won’t let me even log in it keep crashing every time I try.

### 2/5 — Buggy, time consuming

*2026-07-21, version 2.21.0*

This app needs work. I could have done a better job. Doesn’t take insurance information, I had to contact support. I went to reset my password today and it burped, glitched, and now I have to wait another 30 mins to get my stuff done. Will try to find another PCP if I can.

### 1/5 — A fail

*2026-07-04, version 2.20.1*

This app fails completely doesn’t pass the log in screen and consistently says can’t log in and account is blocked. Even the employees appear to be stupid as they don’t speak English at all.

### 2/5 — Cancer Risk

*2026-06-29, version 2.20.1*

You have a higher chance of getting cancer trying to log into the system. That’s probably the last thing anyone would expect from a healthcare institution.

### 1/5 — takes forever and no appointments available

*2026-06-21, version 2.20.1*

There’s never in person appointments available on the app and i’ve been waiting on a response from my virtual care taker? ones been assigned and i’ve been waiting over 20 minutes.

### 2/5 — Could be great

*2026-06-11, version 2.20.1*

We have a family of six and each person has to have their own account. I have asked if there’s anyway that we could all have one login and I can switch between person so that way I can book my kids appointments online versus calling the call center and being on hold forever, but every time I call, they have no idea how to use the app or how to help me. It is so frustrating.

### 1/5 — Glitchy!!

*2026-05-16, version 2.19.1*

Very glitchy. Also sucks to not be able to message your doctor directly and having to go through random telehealth doctors.

### 1/5 — Does not work

*2026-04-07, version 2.19.0*

The app is basically unusable. The Next button to enter the confirmation code is either hidden or doesn’t work at all. I can see it for a second when I scroll, and then it disappears. I’ve tried reinstalling, restarting my phone, everything. If users can’t even log in, the app shouldn’t be released. Needs an urgent fix.

### 1/5 — UI Prevents Sign In

*2026-04-02, version 2.19.0*

I can't click "Next" after entering the 2FA code ("Validation" step). I scroll down to find the "Next" button. The screen will not stay scrolled down so I can't click "Next." Clearly an app design issue. It's as if no one actually tested the app before launching it.

### 1/5 — Horrible

*2026-03-16, version 2.18.5*

The appointment system only gives you options a week ahead so you are better calling which takes a long time. The virtual appointments don’t work, you’ll be put on wait and hours later nobody ever came on.

## Frequently asked questions about mySanitas

### What services does mySanitas offer?

mySanitas provides on-demand healthcare services including virtual visits via phone, video, or text, as well as in-person appointments at Sanitas Medical Centers. You can also access your personal health records, manage appointments, and receive support from nurses and health coaches.

### Who can use the mySanitas app?

The app is exclusively for patients in Florida. It is available in both English and Spanish, catering to a diverse patient population seeking convenient healthcare solutions.

### Is there a cost to use the mySanitas app?

The mySanitas app is free to download and use. It offers a cost-effective way to connect with healthcare providers and manage your health information without additional app charges.

### How can I book an appointment through the app?

You can easily book televisit or in-person appointments directly through the app's 'Appointments' section. The app also allows you to manage your upcoming appointments and review details of previous visits.

### What kind of health information can I access?

The 'MyHealth' section provides access to your personal health records, including details about your visits, medications, lab results, tests, screenings, and shots. You can also maintain your personal details and emergency contacts.

## Version history (last 5 releases)

### 2.21.1 — 2026-08-06

- Bug Fixing
- Security improvements

### 2.21.0 — 2026-07-17

We update our app regularly to give you a better, safer healthcare experience. Here is what’s new in this release:

- Welcoming New Patients: We modified our system to fully support and receive NOMI patients.
- Guided Care Chat: Use our chat feature for quick answers and a seamless transition to a video call when needed.
- Flexible Account Recovery: Unlock your account using either the "Unlock Account" or "Forgot my password" feature.
- Accessibility Improvements: Larger checkbox tapping areas and an updated password icon for easier navigation.
- Insurance Updates: Updated validation to ensure only eligible insurance plans are processed.
- Regional Updates: Account creation and login are no longer available for Tennessee (TN) residents.
- Clearer Troubleshooting: Added specific error codes to help our team resolve your issues faster.
- Security Enhancements: Improved behind-the-scenes security to keep your data safe and protected.

Thank you for choosing mySanitas! If you love the app, please leave us a review.

### 2.20.1 — 2026-05-29

- Bug Fixes: Resolved  technical issues to improve overall app stability and performance.
- New Insurance Plan: Added Sanitas Care 2.0 as a newly available insurance plan option within the app.

### 2.20.0 — 2026-05-26

- Bug fixing
- Security improvements

### 2.19.1 — 2026-04-15

Bug Fixing

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*