# MySelective — user reviews > 62 indexed App Store user reviews of MySelective by Selective Insurance Group, Inc., rated 4.69/5 from 3,561 ratings. - Source: https://appshunter.io/ios/app/myselective/id582172740/reviews - App overview in markdown: https://appshunter.io/ios/app/myselective/id582172740.md - Rating breakdown: 5★ 2,954 · 4★ 248 · 3★ 89 · 2★ 36 · 1★ 139 ## What do users think of MySelective? Overall sentiment: negative **Pros** - 🚀 Quick and easy app - 👍 Efficient - 👍 Convenient and simple - 👍 User friendly - 👍 Great app - 👍 Easily accessible **Cons** - 🐛 App freezes - 🐛 Unresponsive app - 🐛 Buggy app - 🐛 Slow app - 🐛 Unable to log in - 🐛 Unable to upload images - 🐛 Missing important information - 🐛 Formatting issues - 🐛 Unexpected errors **Commonly reported bugs** - App freezes after login - Unable to log in or reset password - Unable to pay bills through the app - Incompatible with older devices - Crashes after recent update **Most requested features** - Add insurance cards to iPhone wallet - Improve certificate filling out functionality - Add more lines for address and info - Implement dark mode option - Provide advanced analytics dashboard ## Newest reviews (10 of 62) ### 2/5 — App *2025-01-28, version 6.2.2* The app is only good to check your account and invoice due dates and the ID cards. It won’t let me add an account to make the payments. Such a joke ### 4/5 — Good app *2023-03-06, version 5.7.2* App would be better if I could add my insurance cards to my iPhone wallet ### 3/5 — ID CARD *2022-02-14, version 5.5.1* I requested for both the Elantra and Sonata, only received the Sonata. ### 1/5 — Stopped working *2021-10-02, version 5.4.7* After the most recent update, the app won’t even open. ### 1/5 — No options *2021-02-13, version 5.3* Entered website to pay policy in full. This option isn’t available. Disappointing. ### 1/5 — Paying Bill *2021-01-17, version 5.3* App always shows Bill amount but it can’t be paid ### 2/5 — Policies *2020-12-26, version 5.3* It is never formatted correctly, it doesn’t rotate for easy viewing. ### 5/5 — Performance *2020-07-31, version 5.1* Had to log back in after switching windows to look at an email to place in the request ### 5/5 — Great Service *2020-07-20, version 5.1* Easy to use Mobil App fast service!!! ### 1/5 — After multiple requests *2020-07-04, version 5.0* My name has not been changed on my account. And again after multiple attempts I was unable to make a timely payment on the app. All in all Selective has not been a good choice for me and I am ready to begin shopping on my own ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor excuse for an app *2026-03-19, version 6.3.4* After I downloaded it & entered all my policy’s information it never showed up again. Now I can’t delete it to start over. ### 1/5 — What kind of commercial policy? *2025-04-22, version 6.2.5* I downloaded the app logged into my account and it shows my policy number. I click on the policy to see what kind of policy I have all that says is commercial policy. Is it commercial auto is it commercial liability? What kind of commercial policy is it nowhere? Can I find what it is ### 1/5 — App freezes *2025-02-25, version 6.2.4* I would love to utilize this app for quick COI’s but it freezes and becomes completely useless. Please fix this!! ### 1/5 — terrible user interface *2025-01-14, version 6.2.2* app does not allow you to see a jpeg of the entire insurance card ### 1/5 — Can’t upload pictures with claims *2024-08-12, version 6.2.0* Uploaded images are not loading and won’t allow me to submit, thinks I haven’t uploaded any. At least iOS lets me get to the upload screen and select images, can’t even get that far on android…but functionality flaw when you need it most. ### 1/5 — "Something went wrong, please try again later ". It's been 10 yeara *2024-06-11, version 6.1.1* Are you developer even trying? I just want to log into my account? Can't do it on this app....can't do it on your website. Dear selective insurance, I can creat the same malfunctioning app as these guys can for 1/2 th price since apparently the standards are this low ### 1/5 — Stop working for me *2022-09-06, version 5.5.3* This app never lets me log in ### 1/5 — Mediocre *2022-08-28, version 5.5.3* Very poor quality app poor quality application ### 1/5 — Not mobile friendly *2022-02-24, version 5.5.1* When you need to reset your password it sends you a code.. yet when you leave the app to get the code you lose access to the screen where you enter the code.. useless.. should gave stayed with Geico ### 1/5 — Missing important information *2021-12-10, version 5.5.1* No household information available. Why? ## Most praised reviews (10 highest-rated) ### 5/5 — Owner *2026-05-08, version 6.3.5* A lot quicker than the internet! ### 5/5 — App *2026-01-08, version 6.3.2* This app is so much easier and quicker than my laptop. So glad I decided to install it. Thanks…regards, Jeanne ### 5/5 — Great app! *2025-09-04, version 6.2.9* Great app! ### 5/5 — Efficient *2024-12-07, version 6.2.2* Quick and easy app ### 5/5 — Super Easy to Use *2023-01-26, version 5.7.2* I can make my payments, find out my coverages. Awesome app **Developer response:** Thank you for your feedback! Sincerely- Selective Support Team ### 5/5 — Selective App *2023-01-26, version 5.7.2* Very good app and easy to use. Save a lot of time. ### 5/5 — Thank you, but… *2021-08-07, version 5.4.6* Shouldn’t I maybe get a better rate because of no incidents? AAA and AARP member as well. Shannon ### 5/5 — Nice update *2021-02-08, version 5.3* It’s come a long way in a year or so. When I first installed a year and a half ago, it was buggy. I’m not often in the app. Now seems pretty smooth with access to all pertinent information. ### 5/5 — Awesome app *2020-12-31, version 5.3* Easy to use ### 5/5 — Commercial insurance *2020-10-24, version 5.3* Very happy with the overall experience so far. I’ve been using selective for almost 2 years now and am very happy with what I pay and what I am insured to do! Highly recommend Selective Insurance! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*