# MySHL > Mobile health insurance management and virtual care access for members. (iPhone/iPad app by Sierra Health and Life Insurance Company, Inc..) - Source: https://appshunter.io/ios/app/myshl/id1472395619 (this page in markdown: same URL + `.md`) - Developer: [Sierra Health and Life Insurance Company, Inc.](https://appshunter.io/developer/1472395618) - Category: Health & Fitness, Medical - Price: Free - Rating: 1.40/5 from 29 App Store ratings · 15 written reviews indexed - Age rating: 12+ - Requires: iOS 8.0 · 67 MB - Released: 2019-07-28 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/myshl/id1472395619/reviews.md ## What is MySHL? Keep track of your health plan information the easy way - together in one place. The MySHL app makes it easy to manage and access your important health insurance information on the go. Use this convenient service to: - Find out who is on record as your primary care provider (PCP). - Talk with our advice nurse. Available 24/7. - 24/7 virtual visits. No appointment needed. - Search for a doctor, specialist, facility or lab. - View and email your health plan ID card. - Save your health plan ID card to your wallet. - See your copay, deductible, and out-of-pocket expenses, if applicable. - Check the status of a claim, prior authorization or referral. - Access your health records. - View invoices and pay your premium, if applicable. - Update your contact information and address. - Select communication preferences. - Save your password with Touch ID or Face ID. We’re continuously adding new features and functionality to improve your experience. Check back regularly. Your personal medical information is confidential and is only available to you and your provider. To get started, download the app and sign in with your One Healthcare ID. First-time users will need to create an account. You must be a Sierra Health and Life member to use the app. ## Key features - Manage health plan information - Find primary care providers - 24/7 advice nurse and virtual visits - Search for doctors and facilities - View and save health ID card - Track claims and authorizations - Access health records ## Recent user reviews (10 of 15) All indexed reviews: https://appshunter.io/ios/app/myshl/id1472395619/reviews.md ### 1/5 — 0 Stars *2024-01-16* Doesn’t work at all. As if the app was never tested before launching… ### 1/5 — Useless *2024-01-05* Can’t log in at all via the app. I’ve had the same experience as other with the endless loop of registering, then trying to sign in only to be asked to register again. When I try to log on via the website it just loads forever. ### 1/5 — DONT DOWNLOAD THIS TRASH APP! *2023-09-15* I wish I would of read the reviews before I did this. It had no problem getting all my personal info! DONT USE THIS APP! ### 1/5 — Does not work *2023-05-07* This app doesn’t work You go in a loop of adding your information just to end up in the same loop! I downloaded the app because their website is broken too! I guess they can’t afford having a working site or app after paying millions $$$$$ to their executives🤷🏻‍♀️ **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Pointless *2023-03-10, version 1.11.0* Continuously asks for the member ID and zip code and won’t actually register the account. Neither the app or the website are functional. Full redesign needed. I’d expect more from a United HealthCare company. **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — waste *2023-03-09, version 1.11.0* how are the same issues from january still happening? the # wont verify coverage either. infuriating wasts **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Literally just trying to get a provider list *2023-02-01, version 1.11.0* After asking me for all this information & registering on both the app and the website, neither have the ability to fully load or show me anything useful. It just prompts me to enter the same information over and over. Neither platforms work.. so what I'm wondering is how I get a list of providers without a platform to even view my account/policies ??? **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Useless *2023-01-21, version 1.11.0* Errors keep on popping up and putting information correctly **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Won’t let me sign in *2022-11-14, version 1.11.0* App is useless for me so far. It asks for my member ID and zip code, spins for a little bit then goes back to asking me for my member ID and zip code again. I’ll try again later but judging from the reviews the app will probably not be working… **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Useless *2022-03-22, version 1.11.0* Like the other reviewers said, this app is useless garbage. When trying the register and log in for the first time (even when doing so on a laptop/desk top first), it says my first or last name don’t match or that my member ID or zip code are incorrect even though I know all all correct. Desktop site is equally worthless after registering. When I log in, the main page loads for a second showing a successful log in, then it disappears, and the SHL/HPL logo spins and spins until it times out. **Developer response:** Thank you for your comment. This issue has been resolved. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ## Frequently asked questions about MySHL ### What is MySHL? MySHL is a mobile application designed for Sierra Health and Life members to manage their health insurance information. It allows users to access their ID card, find providers, view health records, and connect with healthcare services. ### Is MySHL free to use? Yes, MySHL is available for free download and use. As a free application, it provides members with convenient access to their health plan details and services without any upfront cost. ### What devices does MySHL support? MySHL is available on iPhone and iPad devices. Users can download and use the app on their Apple mobile devices to manage their health insurance on the go. ### How often is MySHL updated? The latest version of MySHL is 1.13.0, which was last updated on July 8, 2023. The developer continuously adds new features and functionality to improve the user experience. ### Can I access my health records through MySHL? Yes, you can access your health records through the MySHL app. This feature allows you to view your personal medical information conveniently within the application. ### What is the age rating for MySHL? MySHL has an age rating of 12+. This indicates that the content and features within the app are considered appropriate for users aged 12 and older. ### How can I get started with MySHL? To get started with MySHL, download the app and sign in with your One Healthcare ID. First-time users will need to create an account to access their health plan information and services. ### Does MySHL offer virtual visits? Yes, MySHL offers 24/7 virtual visits with no appointment needed. This feature allows members to connect with healthcare professionals remotely for consultations and care. ## Version history (last 5 releases) ### 1.13.0 — 2023-07-08 Bug fixes and improvements to enhance your experience. ### 1.12.0 — 2023-04-19 Bug fixes and improvements to enhance your experience. ### 1.11.0 — 2022-02-01 Bug fixes and improvements to enhance your experience. ### 1.10.2 — 2021-09-28 Bug fixes and improvements to enhance your experience. ### 1.10.1 — 2021-09-25 Bug fixes and improvements to enhance your experience. ## Apps similar to MySHL | App | Rating | Price | Category | | --- | --- | --- | --- | | [TruFusion 2.0](https://appshunter.io/ios/app/trufusion-20/id1477581126) | 2.3 (61) | Free | Health & Fitness | | [Wallflower Cannabis Dispensary](https://appshunter.io/ios/app/wallflower-cannabis-dispensary/id1591480047) | 4.2 (20) | Free | Health & Fitness | | [Wildflower Health](https://appshunter.io/ios/app/wildflower-health/id1509930236) | 4.9 (214) | Free | Health & Fitness | | [NVMedicaid](https://appshunter.io/ios/app/nvmedicaid/id1589467354) | 1.7 (37) | Free | Health & Fitness | | [Sunday Pilates](https://appshunter.io/ios/app/sunday-pilates/id1614067738) | 5.0 (226) | Free | Health & Fitness | | [Raw Fitness](https://appshunter.io/ios/app/raw-fitness/id1503189695) | 5.0 (22) | Free | Health & Fitness | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*