# MySleepDash — user reviews > 30 indexed App Store user reviews of MySleepDash by Somnetics International, Inc., rated 1.60/5 from 53 ratings. - Source: https://appshunter.io/ios/app/mysleepdash/id1622379058/reviews - App overview in markdown: https://appshunter.io/ios/app/mysleepdash/id1622379058.md - Rating breakdown: 5★ 6 · 4★ 1 · 3★ 1 · 2★ 5 · 1★ 40 ## Newest reviews (13 of 30) ### 1/5 — Can’t even create account *2025-02-18, version 1.1.3* Keep getting “server error”. ### 1/5 — Compliance reports don’t work *2024-11-14* It takes about 10 minutes for the reports to sync and then they still end up blank. This is the only reason for having the app and it doesn’t work. ### 1/5 — Bluetooth issues: App does not sync *2024-04-14* For such an amazing little machine and how many are being sold, it’s amazing that Transcend has still not fixed the bluetooth syncing issues. just received my brand new machine and it works just fine without bluetooth, but my machine can never get to the green light on the BT button that shows BT is working, hence i can’t sync any data to the app, making the app useless. is it a firmware update? an updated app? please Transcend, fix this issue for the end user! if the bluetooth functionality worked i’d give this a 5-star rating. ### 1/5 — Bluetooth is horrible, data is limited, service and support is poor! *2024-02-09* The device has potential but I will return due to frustrations with Bluetooth issues and app not up to par. I’d rather get something that is better all around. Customer service is also lacking. They close at 4:30 pm. I emailed the company asking about products and no one has responded. I ordered a muffler and it does seem to be for the device I have (useless). They have major work to do. A good product with poor app, service and support is not worth it. I hope you improve, I really like the device but every thing else is poor. ### 1/5 — Just doesn't work *2023-08-05* Setup is fine, it shows i can connect to the device via bluetooth in settings, but sync never works and the app is unresponsive while trying to sync ### 1/5 — Having continuous trouble *2023-05-08* Ever since I first got this machine last year, I have been having trouble connecting my bt, now I got a fault reading number 1, while on vacation in Aruba, the date time is off and I can’t clear the fault from the machine ### 1/5 — Worked for about a week *2023-01-02* Still synchs but no data is being transferred from the CPAP. ### 1/5 — Can’t register machine. *2023-01-02* Got further than all previous commenters, but I got to the screen to enter the SN of the machine and it says it’s already paired. This is a brand new machine, or it’s supposed to be! ### 1/5 — Not ready for prime time *2022-11-27, version 1.0.5* I was able to get further than the previous reviewer‘s, but for me, it died at the point where it was supposed to email me a verification code. I tried over and over again, but never got a code. Thus, the app is not functioning at all. ### 1/5 — Lenlue *2022-10-21, version 1.0.5* I can’t set up account, the next button doesn’t work!! ### 1/5 — Cannot set up account *2022-08-27* I put in name and where I live but can’t make “ next” work! **Developer response:** Hello ValMay3, It most likely is a space after your first or last name. We will get this fixed however if you just delete the space you should be able to move on. Thanks ### 1/5 — Can not load Serial number *2022-08-18, version 1.0.4* Tried several times yesterday to set up account and could not get PIN number. Finally was able to get a pin number today. Then I could not register the unit in the app. Scanned the QR code on the device. It added the serial number in the box but continued to spin and would not let me complete the registration. ### 1/5 — Can’t setup account, no verification code received *2022-05-20, version 1.0.1* I downloaded this app to see if it would work with the Transcend 3 Travel CPAP that I got today. Note that I originally tried Transync app that the user manual said would work with it, but the setup account screen ultimately does not load and 1 review for that app indicated that this has been going on since at least February of this year. I found this app by going through the developer website link on the App Store and I did find 1 (and only 1) site through a Google search that stated “ My Dash Sleep is an application will connect with your transcend mini or micro devices…“ Unfortunately, I’m running into a problem with this app that is similar to the problem with Transync, in that I was able to enter all of my info to setup my account, but it’s been nearly an hour and I have not received the verification code that is required to complete the setup. I’ve never had a verification code not come within a few minutes unless something was wrong. Yes, I’ve been checking my spam folder, clicking “Resend”. Etc. Still nothing. I understand that servers can be down, there can be glitches/bugs and other issues, but this appears to be a new app. If this is the case and the app was not ready, it should not have been made available on the App Store until it was ready. I’ll be happy to raise my 1 star rating to a higher rating, if this is fixed quickly and ALSO depending on what else I find in the app if and when I can actually use it. Come on guys. I know you can do better than this. Update: 1 day since I wrote this review and still no verification e-mail for the account setup has been received. ## Most critical reviews (10 lowest-rated) ### 1/5 — Some stuff works *2026-01-03* Can’t update pressure and ramp in the app. Stuck with settings on the machine. Great hardware but software needs updating. ### 1/5 — Can’t even register *2025-09-11* While trying to register twice now, the application crashes after I have completed the registration and inputting my OTP and clicking submit. This means I have to start from the beginning registering my new account which is fruitless! ### 1/5 — app doesn’t work *2025-09-10* I tried several times to create an account and log in and it never worked. ### 1/5 — Useless. *2025-09-06, version 1.2.2* I just spent well over 1k$ to get this for a trip and now I can’t even access it. The lil machine seems awesome but the app is useless. It never even sent me a code to finish setting up the account and you can not connect via Bluetooth without an account. You apparently can only change setting with a windows computer NOT iOS compatible. Should have went with the resmed but thought I’d give this a chance. Don’t make the same mistake I did. ### 1/5 — Setup *2025-08-30, version 1.2* You can’t even get through setting up an account without this app shutting off. Tried an iPhone and an iPad. And NOTHING. Shuts off at the code entry that you verify your account. Tried deleting the app and still nothing. ### 1/5 — Does not Sync *2025-08-28* The app is a bit flaky and this latest version has a bug which doesn’t allow the app to synch with the app. ### 1/5 — Latest Update *2025-08-25* Syncing data with Bluetooth was slow before but now with the latest update it’s nonexistent. Blue light turns green and it never syncs! Good CPAP machine with worthless software. ### 1/5 — Bad Update *2025-08-25, version 1.2* Now the data will not update to my phone! ### 1/5 — Reports are broken! *2025-08-24* Ever since the last update, the reports stopped working. Please fix! ### 1/5 — Doesn't allow login *2025-08-22* I give up a lot of personal information, only to have the app tell me it needs the latest version to log in. It directs me to the app store to update to the 'latest' version, which was apparently two years ago. I clearly have the latest version since I have no option to update it. Garbage app developer and the associated product will be returned because of it. ## Most praised reviews (7 highest-rated) ### 5/5 — Great Travel CPAP *2024-05-30* I have used the Transcend CPAP unit for a little over a month now and had no issues at all. The Bluetooth issue mentioned by a few must have been resolved as my unit has connected and done a sync every morning without issue. If you are in search of a travel CPAP unit I would highly recommend the Transcend unit! It is lightweight and the overall size of a softball. ### 5/5 — Great app. *2023-03-30* I was worried at first reading some of these reviews, but was pleasantly surprised how easy it was to set up. It’s working flawlessly and I couldn’t be happier! ### 5/5 — BT Synch *2023-03-23* Was a bit confusing, but reading the manual, it worked like a champ. ### 2/5 — Latest Update *2026-02-11* Latest update DOES NOT fix the sync problem! I think it has gotten worse. I’ve tried to sync 6 times today and every time it says time ran out trying to sync. I can’t believe they can’t do a simple task. ### 2/5 — Custom dates option *2024-05-25* The app needs a new version where we can Custom the view of the dates, that we can see an specific date or period. ### 2/5 — Missing options on report and dates *2024-05-04* Missing option of custom or specific date to look into report. Only default options of last 24 hrs, last 7 days , last 30 days , etc. Option to export data not only on PDF, option to export data for other sleep apnea clinical software. ### 2/5 — Poor Bluetooth *2023-04-30* I have everything set up and that was fairly easy. However when trying to sync data there is a Bluetooth issue. The light displays green however the app says to connect to Bluetooth. It synced once when I deleted the app and reinstalled, however should not have to delete the app every time I want the data to sync. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*