# MySlomins Video — user reviews > 51 indexed App Store user reviews of MySlomins Video by Slomin's Inc., rated 2.50/5 from 61 ratings. - Source: https://appshunter.io/ios/app/myslomins-video/id1241627160/reviews - App overview in markdown: https://appshunter.io/ios/app/myslomins-video/id1241627160.md - Rating breakdown: 5★ 14 · 4★ 7 · 3★ 5 · 2★ 4 · 1★ 31 ## Newest reviews (17 of 51) ### 2/5 — New iPhone *2023-10-04, version 3.3.8* Have a new iPhone 15. This app is not working with it. Needs to Be updated ### 2/5 — Needs Major Bug Fixes *2023-09-17, version 3.3.8* I have tried everything to get my doorbells to work properly. They even have their own dedicated 2.4ghz network on a WiFi extender. I bought a wireless chime from napco which is the brand of doorbell they use. Now that works fine, most of the time I can see live video from the cameras.. but when someone rings the bell the live video won’t load and I can’t “ answer “ it from my phone to speak to the person. The video will just buffer and not load. Often the app will show one or both doorbells as offline but if I sign out and back in they are perfectly fine. All of this points to someone needed to go in an fix the bugs in this app. Clearly most other people are complaining of the same thing- why won’t anyone from Slomins correct the issue ????? ### 2/5 — Security great, video doorbell not *2023-08-13* The security system itself is perfectly fine but the doorbells are another story. They keep dropping the WiFi and if not that they drop the chime so it won’t ring when pressed. The front doorbell was acting really crazy so I went to unscrew it from the mount and when I took the screw out a bunch of gray water came pouring out the hole from doorbell!!! It had only been there for 4 days and is covered by an awning. The video app freezes all the time and now that I see this happens to everyone I know it’s not just my network. I even put my netgear router up with the eero router since they blamed it on the smart router not picking the 2.4 network. Still not working right. I have service coming about the front one and if it doesn’t fix the issue, I’m getting ring for the doorbells instead and leaving the slomins security system. ### 1/5 — I am wondering if this is a joke? *2023-03-22, version 3.3.8* I cannot get connected to my camera in the back yard. It keeps kicking me off and now it’s saying user doesn’t exist.. Joke ### 1/5 — Very bad app *2023-01-26, version 3.3.5* The worse app Slomin advertise on radio as this is the best It’s a total lie and deceptive ad They will sign up you for 5 years and you get stuck Do not subscribe this service at all If you call then you have to pay $89 for a tech to come in It never stay connected more than a week I think it’s programmed like that so they can make money on service calls ### 1/5 — Useless Camera/Doorbell System! *2022-12-17, version 3.3.5* Stupid system logs you out constantly, so you never actually get doorbell/motion alerts on your phone. Also, doesn’t t allow two users at the same time, so my wife and I cannot get alerts in real time. I have also never been able to use the microphone system as I’m always disconnected. Defeats the whole purpose of a useful Security/Doorbell system. ### 1/5 — No good *2022-12-03, version 3.3.5* Does not stay connected to WiFi even with 2.4 GHz WiFi moved practically next to the door. Ever other device on the same router works perfectly. Very disappointed I got this doorbell. The camera is decent but what good is it if the doorbell internal software/firmware, WiFi interface, and phone app are such bad quality? Plan to junk this garbage and go with Ring, which is what I should have done in the first place! ### 1/5 — Not great *2022-10-09, version 3.3.3* This app along with the security app are not great! The camera seems to be offline daily. What’s the point of having a security cam/app that doesn’t work properly? ### 1/5 — Camera not working *2022-08-02, version 3.3.3* I would rate it even lower. The entire system is horrible. My camera doesn’t work, says it’s off line. I follow the steps to reboot and that doesn’t work. My Wi-Fi is working just fine. I wouldn’t recommend Slomin’s to anyone. ### 1/5 — Not secure *2022-06-27, version 3.3.3* My account was hacked. Someone was able to access my account by figuring out my email address and password, which was a difficult password. ### 1/5 — Horrible! *2022-06-23, version 3.3.3* The only thing reliable about this app is that it is unreliable. Pretty consistent with the notices of movement - but don’t count on accessing the clips or live feed. I regret switching to Slomins entirely. ### 1/5 — Very bad *2022-06-17, version 3.3.3* Everyday at least two cameras go out. It is not the wifi signal since everything else on wifi works fine. The doorbell camera has to be physically reset once every other day. Very bad install is what I am guessing. ### 1/5 — Bad communication *2022-04-28, version 3.3.2* I, have a two star. Bcus of when someone rings the bell. They can’t hear you. Communication is not good.& it doesn’t have a full view of what’s going on in the front or the rear of the property. ### 1/5 — This business should close down *2021-09-02, version 3.2.10* The camera is not working, the answering service after hours is useless ### 3/5 — Picture Quality *2021-04-09, version 3.2.10* My home was broken into and the cameras quality made it difficult to get a positive description of the perp. There is also a delay in camera footage of about 17 seconds that I am unable to view ### 1/5 — A.T *2021-03-02, version 3.2.10* The worst service for camera system. Since they install never works, always a problem, don’t waste your money stay away from them!!!! ### 1/5 — The worst *2020-12-29, version 3.2.10* I mean; what’s the point of a doorbell camera that constantly lags and sends info the phone after the fact. And it’s not my WiFi because I even have a booster and all other devices work perfectly fine. A little disappointed I chose Slomins to be our main alarm system, definitely do not feel any safer. FIX THE APP. ## Most critical reviews (10 lowest-rated) ### 1/5 — AWFUL. Fix it!!! *2025-11-07, version 3.3.8* I’ve had Slomins for about 3 years now. The app has always been bad. It’s extremelyslow to load, it will notify me when nothings there but WONT notify me when someone Is there. And most recently— it just doesn’t load the cameras anymore. Highly considering cancelling this company and going elsewhere. At least then I’ll get my moneys worth. If I could give 0 stars, I would. ### 1/5 — Horrible *2025-10-09, version 3.3.8* This app is HORRIBLE sometimes it works but for the most part it does not work properly I just wish I could give it ZERO STARS .. Slomins needs to do better.HORRIBLE HORRIBLE.. does not deserve any stars.The doorbell never works properly so I will go with the ring doorbell.sometimes you can’t even connect to the WiFi it’s just horrible. ### 1/5 — Horrible *2025-06-22, version 3.3.8* I’ve been a paying customer since 1995, my camera never works, or one day it works and the next day it’s not working , had repair people here many times, after a few days still not working. I suggest you get a ring doorbell camera bc slomins isnt worth it. Ps, don’t bother leaving them a message they never acknowledge your phone call or email. ### 1/5 — Stay away *2025-02-11, version 3.3.8* I signed up for Slomin's with the expectation that it would be better than the DIY companies. I was incredibly wrong. Save yourself the headache and use Ring or SimpliSafe. ### 1/5 — Horrible *2024-11-19, version 3.3.8* This app is HORRIBLE sometimes it works but for the most part it does not work properly I just wish I could give it ZERO STARS .. Slomins needs to do better.HORRIBLE HORRIBLE.. does not deserve any stars. ### 1/5 — Notifications stopped coming through on motion *2024-10-22, version 3.3.8* Notifications have stopped being sent to my phone for two weeks now. I’ve called Slomins twice and they tell me it’s an app issue. I’ve tried deleting and re-downloading the app and everything Slomins suggested. Super annoying paying for service and can’t get the motion detected. ### 1/5 — Doorbell *2024-01-06, version 3.3.8* Unfortunately, it didn’t even last a day I disconnected , it even at the maximum settings it wasn’t covering any more than 10 feet away , a disappointment the technician was excellent no issues with the installment or anything like that just at the doorbell wasn’t what I expected at all . ### 1/5 — Lousy system *2023-09-20, version 3.3.8* Connectivity is bad, camera can’t adjust, slomin came and blamed router, how could this be when everything’s else work? They are coming again, we will see ### 1/5 — Don’t bother *2023-08-07, version 3.3.8* It doesn’t pick up cars/people but will pick up the wind blowing & the videos are only about 4 seconds long. At a time I really needed the video footage of a car, it didn’t capture it… Get a Ring Camera. I’m going to get one. ### 1/5 — Never works *2023-06-29, version 3.3.8* Horrible camera service. Wouldn’t recommend wasting the monthly fee for this service when there are others for way less that are better. Disappointed from a brand like Slomans. Especially when are known for security. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent app for Slomins cameras *2022-03-21, version 3.3.2* It works just as advertised. I can see my doorbell camera from here and I love it. ### 5/5 — Works as expected *2018-12-04, version 1.7* I can view my cameras anywhere I go and the quality is pretty good. ### 5/5 — Shaffeek *2018-03-13, version 1.7* Very good system working good so far. The only issue is the audio on cameras on listening to someone speaking through camera is very low and you must go very close to here the person if there is a way to may be increase the volume it may help. The other way works good you listening from camera through cell. System works good. I like the wireless system no wiring no mess or hanging wires on walls. ### 5/5 — Thank you *2017-10-28, version 1.5* I thank I need it on my computer ### 5/5 — Excellent *2017-06-16, version 1.3* Easy to use and great for viewing my home when I'm on the go!!!! ### 4/5 — Cameras *2020-02-01, version 3.2.6* There is audio when you turn on the microphone ### 4/5 — Works good! *2019-06-13, version 3.1.3* The app works good with the camera. Video quality is ok, I wish the camera had audio option. Overall very happy with the camera system. ### 4/5 — Very deficient *2019-05-13, version 3.1.3* It's a start, but far from being a 5-star app. In the coming updates it needs the following: 1) ability to see the cameras feed in real time. There is a 30 second to 45 second delay. 2) allow to create different users to login and see the cameras. When you try to use this app in different devices, it logs off the view in other devices. 3) landscape view 4) the ability to have multiple camera views in a single screen in real time 5) access to full recording history of each camera. 6) full integration to the MyShield App. The cameras are not visible at all although the presets are there. Update (05/13/19) 1-4, 6 have been addressed, 5 is still spotty. This update has been really good, it’s slightly better than standard surveillance equipment available on the market. As of now, it’s acting as the software we were promised a couple of years ago. I upgraded to 4 stars because it took them so long to address the issues while we were stuck in their contract. ### 3/5 — Missing Features *2023-06-26, version 3.3.8* We’re loving our service, our tech was amazing and very knowledgeable. Although, I appreciate the sensitivity of the camera, it alerts us way too often to keep the alerts on. Second, I’d love to see an option within the app where I can delete/archive videos in bulk versus having to delete individually. It’s very time consuming and a nuisance. I hope the developers are reading these reviews so the improvements can be made. ### 3/5 — Ok app *2023-04-11, version 3.3.8* The app works OK, but it counts the shadows of rustling trees as movement and alerts me way too often to keep the alerts on. Also, I am not sure if you can view old footage in a faster speed, but it is tough to find what I am looking for in the archives will increase rating if watching archive footage in higher speeds is possible --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*