# MySmartBlinds — user reviews > 69 indexed App Store user reviews of MySmartBlinds by MYSMARTBLINDS, INC, rated 2.50/5 from 100 ratings. - Source: https://appshunter.io/ios/app/mysmartblinds/id1042778784/reviews - App overview in markdown: https://appshunter.io/ios/app/mysmartblinds/id1042778784.md - Rating breakdown: 5★ 19 · 4★ 10 · 3★ 14 · 2★ 17 · 1★ 40 ## What do users think of MySmartBlinds? Overall sentiment: negative **Pros** - 👍 Great concept for retrofitting blinds - 👍 Easy installation and app setup - 👍 Voice control functionality (when working) - 👍 Energy saving features (when working) - 👍 Quiet operation - 👍 Affordable alternative to replacing blinds **Cons** - 🐛 App frequently crashes - 🐛 Unable to log in / login issues - 🐛 App requires frequent re-login - 🐛 Blinds randomly deleted from app - 🐛 Support is non-existent or slow - 🐛 Product/app feels abandoned - 🐛 Integration with smart home devices is problematic - 🐛 Battery indicator inaccurate - 🐛 Motors failing (stripped gears) - 🐛 App interface outdated - 🐛 Loss of scheduled settings - 🐛 Hub connectivity issues **Commonly reported bugs** - App crashes on launch - Login failures (password reset not working) - App deletes all paired blinds - Bridge broken for weeks - Cannot log back into the app - Google Home compatibility issues - App crashes when selecting a blind - Hub randomly removed from app - Blinds not staying connected to the app - App requires login every time - Login fails to show blinds - App crashes randomly - App not working with iOS 16.2 - Schedules not running - Cannot close blinds - Hub unable to connect to WiFi - Sun tracking feature not working - Energy savings feature not working - Calibration not working after adding new blinds - Apple Watch app disappeared - Setup lost after logging out - Bridge not proceeding beyond WiFi setup **Most requested features** - HomeKit support - Siri Shortcuts integration - Apple Watch app support - More modern app interface - Improved voice control for multiple blinds - Ability to control individual blinds without separate rooms - Sunrise/sunset functionality - Ability to set actual temperature for energy savings - Firmware updates for blinds - Consolidate MySmartBlinds into Tilt app ## Newest reviews (17 of 69) ### 2/5 — Unable to sign into app *2023-02-20, version 2.3.9* This app signed me out and I have not been able to sign back in. I used option for “forgotten password” and it claims to have sent new password to my email but never did. I tried that multiple times. I can’t control or recalibrate one of my malfunctioning blinds! I need help! ### 2/5 — Not Google Home compatible *2023-01-30, version 2.3.9* You can no longer seem to use these with Google Home. It asks you now to authenticate via Google Home, not Google Assistant. And that’s not option with MySmartBlinds ### 3/5 — App keeps crashing. *2023-01-28, version 2.3.9* I keep getting this message “There was an error logging in” this needs to be fixed. The errors had been fixed and my rating has been updated ### 2/5 — Work great until you try add blinds to compatible to smart home devices *2023-01-26* We have had a great experience with the blinds so far. However, we have a fridge that has the option to add the smart blinds app to it and we checked compatibility with smart blinds. They are compatible with additional piece of equipment - which we bought. We attempted to set it up and it is not working. However, now we can’t log into the app on our phones anymore either. We tried resetting our password and that doesn’t work either. We tried deleting the app and re-installing it and that is t working either. We looked up the number for support and called that but got a voice recording during business hours that said there are no customer service agents available to assist us so leave a message with your name and number and we will get back to you. Really??? This is frustrating. You measure your own blinds and order them. You install them and then you trouble shoot the issues and you can’t even reach anyone when you need some support. So, where is all the staff? ### 1/5 — Installed but can’t set up because login fails. *2023-01-25, version 2.3.5* The app does not work. Neither signing up or logging in work. And without logging in you can’t use the smart blinds at all. Will be returned. ### 1/5 — Horrible experience - wouldn’t buy again *2023-01-25* My experience with these blinds have been very similar to others. At first they all worked great and would open/close through the app and voice command (through Alexa) perfectly. Fast forward to today I’m having all kind of issues (can’t log into the app, blinds not being recognized by the app, etc). And on top of all that the customer service is subpar. Really unacceptable for what they charge for the blinds. I would NOT recommend. ### 1/5 — Can’t even log in now *2023-01-25, version 2.3.5* It has been working just fine for 2 years. Then this past month it asks me to log in every time I open the app. After a month of doing that, now I can’t even log in. The Product team, has not released an update to this app in a month, so something in their servers got messed up. It’s such a simple app, but they stop maintaining it. ### 3/5 — The app worked fine until recently *2023-01-25* I can no longer log in to this app, so my blinds are stuck on their schedule now. A developer needs to fix this asap. I get an error every time I try to log in, either with my phone or iPad. ### 1/5 — Can’t log in to app *2023-01-25, version 2.3.5* Any word on fixing the app? Lots of people are having the same problem, can’t log in to open/close blinds ### 3/5 — Can’t even login now *2023-01-25* The app started acting up recently. It used to keep my login on auto and everything worked fine. Then recently, I had to login every time. Then I had to login in and it would automatically close the app then I would have to login again for it to work. Now it doesn’t even let me login. Says that there is an error processing my login. Getting frustrated w this app. No updates either. ### 1/5 — Getting worse as time goes on *2023-01-24, version 2.3.5* I’ve had the blind opening motor for a few months now. Has worked smoothly until last week when the all barely works, logs me out for no reason, doesn’t operate the blinds 50% of the time, and now I can’t even log in ### 3/5 — App Problems *2023-01-24* Had this app for over 6 years. No issues until Sunday (January 22, 2023) when it appears MySmartBlind app failed (crashed). The app remains inoperable so blinds cannot be operated by the phone app. The remote continues to work so I know it’s an app issue. Looks like no one from Tilt or MySmartBlind is advising as to the status of the app issues. If Tilt or SmartBlinds could give a quick update as to the issue, your customers would appreciate hearing from you. ### 1/5 — Developer/Company not fixing app crashing, blind motors experiencing stripped gears! *2023-01-24* I have been a user of this app and the blind motors pretty much since they were released. The last couple of years I started experiencing the motors going out due to a stripped gear contained inside. Same gear goes bad every time, up until this they worked great. Now when accessing the app it immediately crashes. You can’t contact them thru the developers support link. So between spending what is now a small fortune replacing motors I can’t even use the app to remove the bad blind motor or setup the replacement. Let this review serve as warning to stay away from using their products or app. This experience with the app crashing has convinced me to switch to a different company. Probably give IBlinds a try. ### 1/5 — App is broken *2023-01-23, version 2.3.5* Forces login every time I open the app and then crashes when logging in and trying to control a blind. ### 2/5 — App keeps crashing *2023-01-23, version 2.3.5* This month 01/23 the app started crashing constantly, they probably gave up on updating it, same as their product. ### 3/5 — App not workingG *2023-01-23, version 2.3.5* We had smart blinds for several years now but for past few days when I logged in to the app it’s kicking me out. Tried with different phone but app is not working at all. Tried calling customer service but no one answering. Please help ### 2/5 — What happened? *2023-01-23, version 2.3.5* The app has worked great for years. Now it kicks me out at least four times before I can get in for a minute then it kicks me out again. Please fix it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dead… *2026-02-23, version 2.3.18* Whelp looks like this app is dead. Can’t log in even if I reset my password. No response from support so guess I can’t control my blinds any longer. ### 1/5 — Product no longer working and apparently no longer available *2025-11-20* We’ve had this product for several years and it has worked great. Within the past year, one of our blinds stopped working. when I push button to identify blind, it does identify it, but no longer can open and close it. We have looked online and apparently they no longer make the motors. Apparently you can send in the motor and get a repair for $50, but not sure that is even legitimate. Is this product something that has been abandoned? ### 1/5 — Randomly deleted all my blinds *2023-03-27, version 2.3.9* I’ve been using this app for a while and it has suddenly deleted ALL the blinds I had paired to it. This means I have to go around my house with a ladder to try and re-pair every single one of them individually! Unacceptable. ### 1/5 — Rubbish avoid *2023-02-20, version 2.3.9* Utter garbage, doesn’t work, Bridge broken for weeks on end, support none existent. Avoid ### 1/5 — Updated App not working *2023-01-27, version 2.3.9* I have now tried to login to my account…NOT POSSIBLE!! What’s going on !! Upsetting that there is no or very little control without connection!! GET IT TOGETHER !! ### 1/5 — Smart blinds app just stopped account access *2023-01-27, version 2.3.9* This app just stopped working after many years of working well. I can no longer sign into the app even after upgrading the app. Now I cannot control blinds and without access to app cannot troubleshoot either. One star rating is very generous because a good product has become inoperable because of changes being made by developers. I recommend avoiding this product if you plan on using it for more than a few years!! ### 1/5 — Useless *2023-01-27, version 2.3.9* This app is junk. It crashes almost 100% of the time. If you can manage to get to the hub menu, it’s impossible to add a hub. So it basically makes the tilt product useless - with no hub you can’t connect to smart home and with the app crashing you can’t even use the Bluetooth controls to work the blinds. EDIT: app is update and works now but the hub is bricked. Stay away. ### 1/5 — App is down *2023-01-27* The app began behaving strange a few weeks ago when it began prompting me to login every time it was opened. A few days later the login process would fail frequently, before successfully allowing me to login. Then the app began crashing as soon as it would open, even before I could attempt to login. Now, I’m left with 20+ windows with these blinds that can no longer be controlled by this app. ### 1/5 — Support slow to respond to updates *2023-01-26* I can no longer log into my app, so I can’t control my blinds beyond what they’re said to do already. I was told that the app was going to be updated but it has not been. The outage should not have occurred, ideally, but accidents do happen. However, when they do occur, downtime needs to be minimized. I feel that the company place is these at a lower priority than other products they have. I would not recommend the app or the blinds given the trouble I’ve had with them for the past four years. ### 1/5 — Unable to login for days - please fix ASAP! *2023-01-26, version 2.3.5* Being unable to open the higher-up blinds in my house is a major inconvenience. Please deliver a fix ASAP! ## Most praised reviews (10 highest-rated) ### 5/5 — A Great App Restored *2023-01-28* Thank you for updating the app to make it compatible with iOS 16.2. I’ve been using the MySmartBlinds app for years without issue until last week. When my wife’s app was working on iOS 16.1 I knew it was a compatibility issue. I’m so happy to be able to again control my 8 blinds. Sometimes you need to open/close your blinds ahead of the scheduled times, and it’s great to be able to do that again. ### 5/5 — Multiple app issues encountered *2023-01-27, version 2.3.9* I’ve been using this app for a couple of years with no issues, now all of a sudden I’m having nothing but problems. On my iPhone 12 Pro (iOS 16.2) it constantly crashes. Every time I restart, I have to log back in, then it crashes again. I’ve reinstalled the app multiple times to no avail. On my iPad Air 4 (iPadOS16.2) it crashes if I try to select one of my blinds. If I try to delete that room, I cannot. Anytime I select a blind, the app crashes. Very frustrated with a normally perfectly functioning product. 2-28-23 updated to five stars. Updated app has me back in business. Love MySmartBlinds. Has helped lower my electric bill especially during the winter. ### 5/5 — Great blinds automation! *2021-03-07, version 2.3.3* Installing these can be a little challenging as every blinds manufacturer does things differently, but Tilt seems to have thought of everything. I’ve installed 4 of these so far and the set up from the phone has been the easiest I could imagine. The biggest struggle I had was figuring out how to get the hub to connect to Alexa. I had provided credentials for the Tilt app instead of Amazon. Once I got that right, being able to voice control the blinds is fantastic. Tilt had raised prices on their kit from $150 to $250 during Christmas prompting me to abandon an expansion from my initial three blinds. But when I saw they’d returned to the prior price I promptly bought three more! Two more yet to install but great so far. I do wonder what I will do about batteries in the next three years as I don’t see replacement batteries or parts of the kit available for purchase. ### 5/5 — Figured out sync with Google Assistant / Google Home *2020-06-09, version 2.3.3* Initially, I had numerous problems syncing MySmartBlinds with Google Home after watching the current YouTube videos available. They are ALL obsolete. With the recent updates to the Google Home app, MySmartBlinds is not listed in the "Works With Google" Devices list like those described in the present YouTube videos to add MySmartBlinds to the Google Home app. I first synced the Blinds and the Tilt Bridge to the iOS MySmartBlinds app to get this started. That was easy. Next, to sync MySmartBlinds with Google Assistant instead of Google Home. This provides a work around. iOS users, open the Google Assistant app and tap the bottom right icon that looks like a Safari shortcut, then search "MySmartBlinds". You sign into your MySmartBlinds account there. You should be up and running. Android users, open the Google Assistant app and tap the top right icon that looks like a tray, then search "MySmartBlinds". You sign into your MySmartBlinds account there. You should be up and running. The blinds operate as advertised with Google Home once you first have it set up via the Google Assistant app. One issue remains. I have 2 Sony Android TVs with Google Assistant. Both TV's Google Assistants do not recognize operating the MySmartBlinds. No big deal as I have Google Home and Google Home Minis spread out through the house. You can also pull your phone out and use Google Assistant to operate the blinds. ### 5/5 — Everything functions like it should *2019-10-24, version 2.2.3* Been happy with everything. The app, the product, the features. ### 5/5 — Love this! *2018-06-05* Great concept! I will say it’s so great to hear how quiet they are when they open in the morning and let all the light in. Really gets me going. And then in the evening shuts all my upstairs at the same time. I cannot imagine not having these blinds so I hope the developers will continue to work with this app. I’m nervous as my Apple watch says that the next upgrade will not include this app since the developer has not updated it. Please please continue to update! I love my blinds!!! ### 5/5 — Nice Product *2018-02-16, version 1.4.0* Very nice product that allows you to retrofit your existing blinds and make them smart, opening and closing them on a schedule or manually from the app. ### 4/5 — Working again *2023-01-27, version 2.3.9* Back to working with the latest app update… but a very absurd design that requires internet login to control devices in my own home. ### 4/5 — App now crashing *2022-09-30, version 2.3.5* App is crashing after updating to iOS 16.0.2. It’s been working fine for years. ### 4/5 — Works ok. No sunrise sunset option *2021-02-25, version 2.3.3* Was expecting the app to have open and close at sunrise and sunset functionality. Unfortunately this feature is not available. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*