# MySmartE

> Smart energy meter management, top-up, and usage tracking. (iPhone/iPad app by E (Gas and Electricity) Limited.)

- Source: https://appshunter.io/ios/app/mysmarte/id1554276557 (this page in markdown: same URL + `.md`)
- Developer: [E (Gas and Electricity) Limited](https://appshunter.io/developer/1554276559)
- Category: Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 10.0 · 43 MB
- Languages: English
- Released: 2021-05-17
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mysmarte/id1554276557/reviews.md

## What is MySmartE?

Available features: 
View your meter balance 
          *Your meter balance is updated once per day
Top-up your meter on the go
Save your payment card for faster payment transactions in future
Receive alerts to your phone when your credit balance is running low
View your recent transaction history
View historic usage and see your forecast based on your personal energy usage
View your energy usage over a week, month, year and compare it to similar homes 
in the UK
Set personalised targets and monitor your usage by receiving alerts to your phone
Access your top-up card number so that you can top-up in store

## Key features

- View meter balance
- Top-up meter on the go
- Save payment cards
- Low credit balance alerts
- View transaction history
- Historic usage and forecasts
- Compare energy usage

## What do users think of MySmartE?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use and navigate
- 💰 Competitive pricing compared to other providers
- 📱 Convenient top-up from home
- 📊 Real-time balance visibility (when working)
- 🔔 Low credit notifications and alerts
- ⚡ Quick top-up processing
- 👨‍💼 Responsive customer service
- 📈 Usage tracking and consumption charts
- 🎯 Budget scheme functionality
- ✅ Reliable for most users

**Cons**

- 🐛 Frequent app crashes and freezes
- 🔐 Constant sign-out requiring re-verification
- ⏱️ Balance updates delayed (12-24 hours, not real-time)
- ❌ Top-up failures and transaction errors
- 📧 Login issues and email verification failures
- 🔄 Inconsistent balance display between app and meter
- 🛠️ Frequent maintenance windows blocking access
- 📉 Poor app stability and reliability
- ⚙️ Smart meter connectivity issues
- 💸 Expensive service costs
- 🔧 Limited scrolling functionality
- ⏳ Slow balance registration after top-up

**Commonly reported bugs**

- App fails to load or display 'error' messages during top-up
- Transactions process but credit doesn't appear on meter
- Login credentials rejected despite being correct
- Email verification emails not arriving
- Balance not updating for days or weeks
- Smart meter showing blank screen or flickering
- IHD losing connection with gas meter
- App crashing on iPhone 11 and other devices
- Scrolling only works in small section of screen
- App defaulting to KwH instead of £ display
- Guest login showing 'error occurred'
- Notifications not triggering despite being enabled
- App not updated for over a year (outdated version)

**Most requested features**

- Real-time balance updates instead of once-per-day
- Emergency credit toggle within the app
- Supply on/off control through app
- SMS/text alerts for low credit
- Combined gas and electric top-up in single transaction
- Credit transfer between meters
- Basket system for multiple purchases
- Scheduled maintenance notifications (email/SMS)
- Maintenance window scheduling outside peak hours (after 11pm)
- Auto-switch to emergency credit functionality
- Improved smart meter connectivity
- Guest login persistence

## Recent user reviews (10 of 83)

All indexed reviews: https://appshunter.io/ios/app/mysmarte/id1554276557/reviews.md

### 5/5 — Expensive

*2025-08-18, version 3.0.9*

Expensive cost

### 1/5 — Constant sign-in

*2025-08-17, version 3.0.8*

So now it kick you out every few hours and you have to re-verify your email. Every. Single. Time. Also it constantly defaults back to showing KwH. Which no-one cares about. So that’s another tap to revert it back to £. Also it only scrolls down via a small section of the screen - so yet more time wasted finding this ‘sweet spot’. By this time, you’ve grown a beard and forgotten the reason you opened the app in the first place.

### 3/5 — Smart meters

*2025-08-16, version 3.0.8*

The meter is never correct , when topping up or using the amount on the app is never correct so can become confusing as you think you have more credit than you have.  This needs to be sorted and correct for customer satisfaction

### 3/5 — App

*2025-07-30, version 3.0.8*

Every time they do maintenance on the app I can’t top up till the next day

### 4/5 — Room for improvement

*2025-07-28, version 3.0.8*

It could be better if you can tell us if we are on or off supply trough the app and be able to switch it on there too , if it has gone off for when you are away from home on holidays ect ! And txt alerts. Room for improvement!

### 5/5 — My smart E

*2025-07-20, version 3.0.7*

Very good

### 4/5 — Application review

*2025-07-16, version 3.0.7*

Very easy to use and manage, no problems when buying electric, although I was told that the gas meter is too far for it to be connected so i can top up electric fine but gas is more trouble than it needs to be.

### 1/5 — Bad app always fails

*2025-07-03, version 3.0.7*

I’m constantly having to restart the app just to put money on,  and has messed up to the point where I have to call customer support around 5-6 times a year, needs better connection hardware in the smart device

### 4/5 — Happy costumer

*2025-06-24, version 3.0.7*

I’ve been an E costumer for a bit longer than a year and I have to say that never gave me much problems, whenever I had an issue the staff was very quick to solve it and also I’m quite happy with the new app version is soo much better and easy to manage ;)

### 5/5 — Customer communication excellence

*2025-06-01, version 3.0.7*

A great company so helpful and fix problems very fast with great Customer service .

## Frequently asked questions about MySmartE

### What does MySmartE do?

MySmartE allows you to manage your home energy meter directly from your phone. You can view your current meter balance, top-up your credit, and track your energy usage over various periods. It also provides forecasts and alerts to help you manage your consumption effectively.

### What are the key features of MySmartE?

Key features include viewing your meter balance, topping up your meter on the go, saving payment cards for faster transactions, receiving alerts for low credit, viewing transaction history, analyzing historic usage with forecasts, and comparing your energy usage to similar homes in the UK. You can also set personalized targets.

### Is MySmartE free to use?

Yes, the application is free to download and use. There are no in-app purchases or advertisements mentioned, indicating a completely free service for users to manage their energy needs.

### How can MySmartE help me save energy?

The app helps you save energy by providing detailed insights into your usage patterns. You can view historic usage, see forecasts, compare your consumption to similar homes, and set personalized targets. Receiving alerts when your credit is low also encourages more mindful energy use.

### Can I top up my meter in store using this app?

Yes, the app provides access to your top-up card number, which you can then use to top up your meter in a physical store. This offers flexibility for users who prefer or need to top up their meter in person.

## Version history (last 5 releases)

### 2.6 — 2022-10-11

Updated wording in the app
Add support for 3DSv2.0 payments
Bug fixes

### 2.5.0 — 2022-08-22

- Bug fixes
- Updated error messages

### 2.4.0 — 2022-06-23

Bug fixes

### 2.1.0 — 2022-02-17

Addition of feedback feature
Addition of app maintenance feature 
Big fixes

### 1.6.0 — 2022-01-11

Fixed balance format problem
Paypoint registration check fix 
Various bug fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*