# MySmartE — user reviews > 83 indexed App Store user reviews of MySmartE by E (Gas and Electricity) Limited. - Source: https://appshunter.io/ios/app/mysmarte/id1554276557/reviews - App overview in markdown: https://appshunter.io/ios/app/mysmarte/id1554276557.md ## What do users think of MySmartE? Overall sentiment: mixed **Pros** - 👍 Easy to use and navigate - 💰 Competitive pricing compared to other providers - 📱 Convenient top-up from home - 📊 Real-time balance visibility (when working) - 🔔 Low credit notifications and alerts - ⚡ Quick top-up processing - 👨‍💼 Responsive customer service - 📈 Usage tracking and consumption charts - 🎯 Budget scheme functionality - ✅ Reliable for most users **Cons** - 🐛 Frequent app crashes and freezes - 🔐 Constant sign-out requiring re-verification - ⏱️ Balance updates delayed (12-24 hours, not real-time) - ❌ Top-up failures and transaction errors - 📧 Login issues and email verification failures - 🔄 Inconsistent balance display between app and meter - 🛠️ Frequent maintenance windows blocking access - 📉 Poor app stability and reliability - ⚙️ Smart meter connectivity issues - 💸 Expensive service costs - 🔧 Limited scrolling functionality - ⏳ Slow balance registration after top-up **Commonly reported bugs** - App fails to load or display 'error' messages during top-up - Transactions process but credit doesn't appear on meter - Login credentials rejected despite being correct - Email verification emails not arriving - Balance not updating for days or weeks - Smart meter showing blank screen or flickering - IHD losing connection with gas meter - App crashing on iPhone 11 and other devices - Scrolling only works in small section of screen - App defaulting to KwH instead of £ display - Guest login showing 'error occurred' - Notifications not triggering despite being enabled - App not updated for over a year (outdated version) **Most requested features** - Real-time balance updates instead of once-per-day - Emergency credit toggle within the app - Supply on/off control through app - SMS/text alerts for low credit - Combined gas and electric top-up in single transaction - Credit transfer between meters - Basket system for multiple purchases - Scheduled maintenance notifications (email/SMS) - Maintenance window scheduling outside peak hours (after 11pm) - Auto-switch to emergency credit functionality - Improved smart meter connectivity - Guest login persistence ## Newest reviews (13 of 83) ### 3/5 — Smart meters *2025-08-16, version 3.0.8* The meter is never correct , when topping up or using the amount on the app is never correct so can become confusing as you think you have more credit than you have. This needs to be sorted and correct for customer satisfaction ### 3/5 — App *2025-07-30, version 3.0.8* Every time they do maintenance on the app I can’t top up till the next day ### 4/5 — Room for improvement *2025-07-28, version 3.0.8* It could be better if you can tell us if we are on or off supply trough the app and be able to switch it on there too , if it has gone off for when you are away from home on holidays ect ! And txt alerts. Room for improvement! ### 4/5 — Application review *2025-07-16, version 3.0.7* Very easy to use and manage, no problems when buying electric, although I was told that the gas meter is too far for it to be connected so i can top up electric fine but gas is more trouble than it needs to be. ### 4/5 — Happy costumer *2025-06-24, version 3.0.7* I’ve been an E costumer for a bit longer than a year and I have to say that never gave me much problems, whenever I had an issue the staff was very quick to solve it and also I’m quite happy with the new app version is soo much better and easy to manage ;) ### 4/5 — Useful *2025-04-23, version 3.0.7* Useful to keep track of topups and current meter balances. Lacks the option to select emergency credit in the app and I often have off supply warnings when I’m out and one of the meters has run out and been cut off ### 4/5 — Mr Glen *2025-03-03, version 3.0.5* So far know complaints.👍🏿 ### 3/5 — Ok *2025-02-28, version 3.0.5* No ### 5/5 — Happy *2025-01-05, version 3.0.3* Very convenient for me ### 5/5 — Great supplier of energy *2024-12-11, version 3.0.2* I have used SmartE for three years now. Great service, reliable and competitive pricing. The app makes controlling everything so easy. ### 2/5 — Updates make it worse *2024-11-25, version 3.0.2* So now it kick you out every few hours and you have to re-verify your email. Every. Single. Time. Also it constantly defaults back to showing KwH. Which no-one cares about. So that’s another tap to revert it back to £. Also it only scrolls down via a small section of the screen - so yet more time wasted finding this ‘sweet spot’. By this time, you’ve grown a beard and forgotten the reason you opened the app in the first place. ### 2/5 — Never seems to work *2024-11-13, version 3.0.1* When I need it it doesn’t load ### 3/5 — I prefer the utilita app *2024-10-07, version 2.6* Once you’re balance goes into minus it takes hours before Your meter can turn back on after you pay for it leaving you in cold or without electricity. ## Most critical reviews (10 lowest-rated) ### 1/5 — Constant sign-in *2025-08-17, version 3.0.8* So now it kick you out every few hours and you have to re-verify your email. Every. Single. Time. Also it constantly defaults back to showing KwH. Which no-one cares about. So that’s another tap to revert it back to £. Also it only scrolls down via a small section of the screen - so yet more time wasted finding this ‘sweet spot’. By this time, you’ve grown a beard and forgotten the reason you opened the app in the first place. ### 1/5 — Bad app always fails *2025-07-03, version 3.0.7* I’m constantly having to restart the app just to put money on, and has messed up to the point where I have to call customer support around 5-6 times a year, needs better connection hardware in the smart device ### 1/5 — App *2025-04-25, version 3.0.7* Shocking experience with this app, been a few times that I have either ran out of gas or need topping up and haven’t been able to due to the app displaying “error” every time, in this day and age and the prices you’re charging this shouldn’t be happening! ### 1/5 — Terrible app. Fails often *2025-04-04, version 3.0.5* This app is a disgrace. Several times I’ve tried to top up and it’s failed to do so the transaction just idles for hours! This needs fixing as soon as possible to avoid wasting money. ### 1/5 — Never works *2025-03-31, version 3.0.5* Trash app should be ashamed ### 1/5 — Unreliable *2025-01-10, version 3.0.3* Both this companies app and smart meters have been very unreliable. They forced me into changing my regular pre payment meters and it was the worst decision I’ve ever made. ### 1/5 — App No Longer Accessible *2024-11-30, version 3.0.2* I can no longer log into the app, it says it has sent me an email to log in but the email never arrives, I’ve checked my junk and it’s not there either, so this app is now useless as I cannot access my account. ### 1/5 — App doesn’t update *2024-09-01, version 2.6* App has not updated my credit since the 27th of August kinda pointless when I now have to keep checking my meaters instead ### 1/5 — Worst app ever *2024-08-27, version 2.6* I can’t top up on the app. Its not updated my balance for 5 days now so i dont know my current balance either. They need to seriously revamp the app and keep up with fixing app issues and updating the app to keep running accordingly. This app hasnt been updated for over a year. They need to fix this immediately because its a BIG problem to have ### 1/5 — Top up *2024-05-11, version 2.6* App absolutely rubbish never same on app as what is on my meters 🤦‍♀️😩 ## Most praised reviews (10 highest-rated) ### 5/5 — Expensive *2025-08-18, version 3.0.9* Expensive cost ### 5/5 — My smart E *2025-07-20, version 3.0.7* Very good ### 5/5 — Customer communication excellence *2025-06-01, version 3.0.7* A great company so helpful and fix problems very fast with great Customer service . ### 5/5 — Best energy company by far! *2025-06-01, version 3.0.7* I’ve been with E for a number of years now and I honestly wouldn’t change for anything! I was approached in a shopping centre last month with them promising me they could save me £££ I told them they couldn’t compare they didn’t believe me and asked to see my app which I showed them and they were shocked and agreed they could not compete with the prices I was paying so win win best energy company I’ve ever been with and I wouldn’t change for anything!! ### 5/5 — Smart meter *2025-05-01, version 3.0.7* Love this app. Shows what I require and the budget scheme is great. It’s a shame the smart reader doesn’t tally up if it shows anything. Usually a blank screen or flickers ### 5/5 — Great *2025-04-26, version 3.0.7* Works really well with great ease ### 5/5 — Great *2025-04-16, version 3.0.5* Easy to use and understand ### 5/5 — Great app *2025-02-26, version 3.0.5* Love it so much better than a few I used love the live balance and tells me when I’m running low ! ### 5/5 — New version app *2025-02-13, version 3.0.5* Old version better, I think much clearer ### 5/5 — Data is not live. *2025-01-05, version 3.0.3* I switched from my former Gas and Electric supplier after many years and transferred on Dec 27th due to the sales pitch from the Rep who knocked my door. He stated that this app would give me live updates as to what my consumption is and my remaining meter balance was. So far, the data it has provided is 12-24hrs old - not Live as stated. However, this could be due to the switch over of suppliers and will probably settle down once my meters are talking to the supplier and National Grid sufficiently. The notifications within the app are useless. It defaults to ALL, considering you requested Low Credit but my credit went down to below 4GBP and it didn’t notify me. There is a plus side. Once your meters have sent sufficient data, I do like the weekly usage Bar Chart and Daily Graph Chart that shows precisely what you used and when within the app of both cost and consumption. That is, until your IHD loses its connection with the Gas meter and no matter how many times you reboot/reset the IHD, it say, “waiting for balance” for a few days, then comes back on by itself. Obviously, an issue somewhere. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*