# MySmartfren

> Mobile account management, top-ups, data plans, eSIM, and rewards. (iPhone/iPad app by PT Smartfren Telecom.)

- Source: https://appshunter.io/ios/app/mysmartfren/id1209898190 (this page in markdown: same URL + `.md`)
- Developer: [PT Smartfren Telecom](https://appshunter.io/developer/1209898189)
- Category: Utilities, Lifestyle
- Price: Free
- Rating: 4.70/5 from 317 App Store ratings · 46 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 131 MB
- Languages: American English
- Released: 2017-03-10
- Data updated: 2026-08-25
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/mysmartfren/id1209898190/reviews.md

## What is MySmartfren?

Login with ease and enjoy simplified experience:
I. Easily check balance, top up, scan voucher data, or buy data packages. Also get recommendations that suit your needs.
II. Add and manage multiple smartfren numbers in one account.
III. Auto-login with your smartfren number or email.
IV. Peace of mind with secure real-time payments. Enjoy multiple payment options from your balance, Simobi+, Sinarmas VA, DANA, OVO, GoPay, ShopeePay, LinkAja, BCA VA, Permata VA, Rekening Ponsel, OCTO Click, OCTO Mobile from CIMB, & credit/debit cards.
V. Connect your mySF account to GoPay, OVO, and DANA accounts for easy payment.
VI. Choose to auto renew plans and save more.
 
Get more with the app:
I. Get 1GB quota bonus for first time install of mySF app & sign up with you smartfren number.
II. Earn more & redeem more SmartPoin for rewards and special promos that awaits you.
III. With Smartfren WOW Treasure Hunt 2022, join the adventure, get rewards, find the treasures as you transact, invite friends, play the challenge and activities & log into every day.
 
Make your smartphone smarter with Indonesia’s 1st & only Digital SIM (eSIM):
I. Enjoy dual SIM smartphone without a physical SIM card
II. Special packs with big quota available for devices that support eSIM
 
Have an issue or service request or suggestion, contact us directly via Live Chat on mySF app or website (click on “smarty” to chat).
For any additional query/support/feedback/suggestion, please contact us via :
I. Call : 888 (from smartfren) or 08811223344 (others)
II. Email : customercare@smartfren.com
III. Instagram/Twitter: @smartfrencare
We love your feedback to help us improve.

## Key features

- Check balance and top up
- Buy data packages
- Manage multiple numbers
- Secure real-time payments
- Digital SIM (eSIM) support
- Earn and redeem SmartPoin rewards
- Live chat support

## Recent user reviews (10 of 46)

All indexed reviews: https://appshunter.io/ios/app/mysmartfren/id1209898190/reviews.md

### 1/5 — Problem

*2026-06-11*

As a foreigner I don’t have KTP number is there any way to create account?

**Developer response:** Dear customer, due to limitations in the current App Store system, our response will only be visible within 1x24 hours. We understand the issue you are experiencing and are ready to help. For further investigation and a faster response, please provide detailed information via Smartfren's official WhatsApp service at 08881212888. Thank you - Okta (13/06/2026, 03:55 WIB)

### 1/5 — bug

*2026-06-09*

my apps its doest working on my phone dude

**Developer response:** Dear customer, due to limitations in the current App Store system, our response will only be visible within 1x24 hours. We understand the issue you are experiencing and are ready to help. For further investigation and a faster response, please provide detailed information via Smartfren's official WhatsApp service at 08881212888. Thank you - Okta (13/06/2026, 01:25 WIB)

### 5/5 — Kuota

*2026-04-28*

Irit kuota

**Developer response:** Pelanggan yang terhormat, dikarenakan adanya keterbatasan dalam sistem App Store saat ini, maka respon dari kami baru akan terlihat dalam waktu 1x24 jam. Terima kasih atas apresiasi dan rating terbaik yang diberikan :) Untuk informasi atau pertanyaan terkait Smartfren bisa hubungi melalui layanan WhatsApp Official Smartfren di 08881212888. Terima Kasih - Dewa (30/04/2026, 05:42 WIB)

### 1/5 — Sialan!!

*2026-04-26*

Aplikasi sialan!! Nge lagi bayar tiba2 waktu lagi payment sopee. Kepotong 30.000 x 3 jadi 90.000
Giliran udah selesai langsung lancar!

**Developer response:** Pelanggan yang terhormat, dikarenakan adanya keterbatasan dalam sistem App Store saat ini, maka respon dari kami baru akan terlihat dalam waktu 1x24 jam. Kami memahami permasalahan yang Kakak alami dan kami siap membantu. Terkait kendalanya untuk pemeriksaan lebih lanjut dengan respon yang lebih cepat, yuk infoin detail kendalanya melalui layanan WhatsApp Official smartfren di 08881212888. Terima Kasih - Isma (29/04/2026, 09:36 WIB)

### 1/5 — Keluh kesah

*2026-02-26, version 7.51.1*

Setiap masuk aplikasi harus login ulang,, dan selalu gagal memuat.. 

Dan di tempat saya jaringan lambat, tidak seperti 4 tahun lalu

### 3/5 — buruk

*2026-01-02*

respon time nya sangat buruk lambat tidak mencari solusi

**Developer response:** Pelanggan yang terhormat, dikarenakan adanya keterbatasan dalam sistem App Store saat ini, maka respon dari kami baru akan terlihat dalam waktu 1x24 jam. Untuk Paket Kuota Malam saat ini masih tersedia ya :) Untuk informasi atau pertanyaan terkait smartfren, juga bisa hubungi melalui layanan WhatsApp Official smartfren di 08881212888. Terima Kasih. Hilya (07/01/2026, 15:01)

### 1/5 — Glitchy Tech + No Customer Service

*2025-12-19, version 7.50.1*

Really complicated experience trying to get an eSIM. The website didn’t process the tourist sim for Indonesia. I did receive an email for each attempt telling me to complete payment - the email doesn’t provide a payment link, and one cannot be found on website.

The app only sold me a non-tourist eSIM, but then requested Indonesian ID which I don’t have. Then the customer service chat denied to cancel or refund the transaction.

The app and website kept reverting back to Bahasa Indonesia despite selecting English.

### 1/5 — Komplain

*2025-11-16, version 7.39.0*

Saya membeli paket kuota hemat 1GB 1 hari 
Dan membayar sesuai harga 
Tapi yang masuk hanya 500mb 
Buruk sekali

### 1/5 — App crashes on start after update.

*2025-08-11, version 7.38.0*

App crashes and doesn't open after last update. Im on iPhone 6s. Says still compatible.

### 4/5 — Mr

*2025-07-16, version 7.37.1*

Needs better improvement in the North of Bali

## Frequently asked questions about MySmartfren

### What can I do with the MySmartfren app?

The MySmartfren app allows you to easily check your balance, top up your account, scan voucher data, and purchase data packages. You can also manage multiple smartfren numbers under one account, enjoy secure payment options, and access exclusive rewards and promotions.

### How do I pay for services in the app?

The app offers secure real-time payments with multiple options, including your existing balance, various e-wallets like DANA, OVO, and GoPay, bank virtual accounts, and credit/debit cards. You can also connect your mySF account to GoPay, OVO, and DANA for even easier payment.

### What is the Digital SIM (eSIM) feature?

The Digital SIM (eSIM) feature allows you to enjoy dual SIM functionality on compatible smartphones without needing a physical SIM card. This offers a convenient and modern way to manage your mobile service, with special data packs available for eSIM-enabled devices.

### How can I get support or provide feedback?

You can contact customer support directly through the Live Chat feature within the MySmartfren app or on the website. For additional queries, support, feedback, or suggestions, you can also call 888 (from smartfren) or 08811223344 (from other networks), email customercare@smartfren.com, or reach out via Instagram/Twitter @smartfrencare.

### Are there any bonuses for new users?

Yes, first-time users who install the MySmartfren app and sign up with their smartfren number will receive a 1GB quota bonus. The app also allows you to earn and redeem SmartPoin for rewards and special promotions.

## Version history (last 5 releases)

### 7.56.0 — 2026-08-07

Update 7.56: Smarter, Faster, More Convenient! 
- Activate the Plus Gemini Package for a smarter AI experience. 
- Register faster and more securely with biometric verification. 
- Discover JoliBox & Lumi Reels for more short drama. 
- Explore more with Unlimited 5G. 
- Performance improvements and bug fixes.

### 7.55.1 — 2026-07-17

Update 7.55: Smarter, More Rewards, More Exclusive! 
- Boost your creativity and productivity with access to Google Gemini Cloud 
- Enjoy exclusive benefits through A+ Rewards Vouchers and unlock exciting offers made just for you

### 7.55.0 — 2026-06-24

Update 7.55: Smarter, More Rewards, More Exclusive! 

- Boost your creativity and productivity with access to Google Gemini Cloud 
- Enjoy exclusive benefits through A+ Rewards Vouchers and unlock exciting offers made just for you

### 7.53.0 — 2026-05-18

Update 7.53: More Fun, More Speed, More Special! 
- Enjoy the ease of choosing the perfect plan tailored to your needs through exclusive deals in "Special for You" 
- Now introducing XL HOME (~XL Satu)! A fast and reliable home internet solution for your digital needs

### 7.52.0 — 2026-04-24

Update 7.52: More Fun, More Speed, More Rewards! 
- Got leftover FUP or data quota? No worries, now you can roll it over to next month 
- Explore the new 5G guide to get the best out of your connection 
- Enjoy a smoother experience when purchasing international roaming packages 
- Smoother performance and fewer bugs

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*