# MySparklight — user reviews > 75 indexed App Store user reviews of MySparklight by CableOne, rated 2.10/5 from 197 ratings. - Source: https://appshunter.io/ios/app/mysparklight/id6469003880/reviews - App overview in markdown: https://appshunter.io/ios/app/mysparklight/id6469003880.md - Rating breakdown: 5★ 39 · 4★ 6 · 3★ 9 · 2★ 21 · 1★ 122 ## What do users think of MySparklight? Overall sentiment: negative **Pros** - ✅ Basic bill payment functionality works - 📊 Ability to view billing history - 📱 App availability for account management - 🌐 WiFi speed visibility (when working) - 🔔 Outage notification capability **Cons** - 🐛 Frequent login failures and authentication issues - ❌ Missing critical features after recent update - ⚠️ Remote modem reset functionality removed - 🔧 Service status/monitoring feature unavailable - 🐢 Severe app lag and freezing - 📱 Pixelated/rendering issues on mobile - 🚫 Cannot view connected WiFi devices - 💳 Payment method addition fails - 🔌 Cannot manage autopay settings - 📞 No live chat support functionality - 🌐 Website equally non-functional - ⏱️ Long customer service wait times - 🔄 Endless loading loops and circular navigation - 📉 Unreliable internet service with frequent outages - 💰 Billing inconsistencies and unexpected charges - 🚫 Cannot view service options or upgrade availability - 🔐 Account access permission errors - 📵 App crashes frequently **Commonly reported bugs** - Login button unresponsive or frozen - Username provided but rejected during login - Terms and conditions acceptance button non-functional - Payment method screen only appears when disconnected from WiFi - Add payment button changes color but does nothing - App out of sync after address change - Constant pixelation and rendering issues - App requires disconnect from WiFi to function properly - Autopay deactivate button impossible to use - Face ID sign-out loop - Autofill password compatibility issues - App crashes when opening - Support links unclickable - Chat function unresponsive - Endless loading cycles during updates - App freezes during form input - Login credentials rejected in app but work on website - Account disconnection notification after address change - Service option missing from app interface **Most requested features** - WiFi device management - see connected devices - Data usage monitoring and tracking - Service status and diagnostic information - Remote modem/router reset capability - Ability to view service plan details - Speed test functionality - Upgrade/downgrade options in app - Live chat support that actually works - Outage notifications that function properly - WiFi password management - Upstream/downstream speed visibility - Service availability checker - Better autopay management controls ## Newest reviews (14 of 75) ### 1/5 — Absolutely awful *2026-02-25, version 25.1.0* The app and website are terrible. It’s 2026 and the user experience is circa 2000. My bill is somehow $10 more expensive because my autopay “discount” ran out. Who charges more for guaranteed payment on YOUR terms?! What a joke of a company. Looking for an alternative. Starlink is looking really nice right now. ### 1/5 — Impossible to add a payment method *2026-02-17, version 25.1.0* I’m struggling to add a payment method. The screen to open the add payment method only appears when I disconnect from WiFi. And after I input my credit card details and click add - nothing happens. The button changes color but there is no indication that anything is happening and nothing changes on my screen. The payment method seems to fail to be added. This app really struggles for the size of the company and the amount of money they charge for subpar internet. ### 1/5 — Months now without basic functionality *2026-02-14, version 25.0.0* Still no ability in the app (hybrid) or website to see anything more than what I am signed up for and that I am paying you. Still waiting for the simple basic ability to see what data usage is and be able to monitor it like we used to for years before you started “improving” things. Very upset!!!! ### 2/5 — Pixel *2026-01-21, version 24.0.0* Sometimes you can’t see the apps, read or type in a search because the screen is so pixelated. It happens often I suggest fixing this instead of offering an app that isn’t doing anything. The Sparklight app is not great. It’s is just something that takes up space on my iPad. I never use it. ### 1/5 — Technically Awful *2026-01-07, version 23.0.0* What is the point of having the convenience of an app when it’s always having TECHNICAL ISSUES?! Service is okay. Goes out at random times. I also don’t ever get the full 1G service that I actually pay for. ### 1/5 — Awful app *2025-12-25, version 23.0.0* Not sure why the app was updated but it’s awful now. Doesn’t provide anything answers than ai slop. ### 1/5 — What happened to remote reset? *2025-12-14, version 23.0.0* This app started with remote reset and the new update happens and it said coming soon and now it’s completely gone. What is the point of the app anyways without it? I have been waiting for months and if sparklight doesn’t fix this on the app soon I am changing providers. This is dumb when every other provider has this feature! What am I paying so much for? Ugh!! ### 1/5 — Auto pay *2025-12-04, version 23.0.0* How about fixing the deactivate button for auto pay? It’s impossible to turn off ### 1/5 — No service option *2025-11-28, version 22.1.0* No availability for service. Cannot view prices for upgrade options. I have to call and since sparklight bought up other companies, the wait time is asinine. Sad that the customer service wait time and ability to upgrade online went from good to trash overnight. ### 1/5 — App out of Sync *2025-11-16, version 22.1.0* My Sparklight mobile phone app has been saying that my account is disconnected after I moved addresses. This caused me to be late on a payment because I thought autopay would still be working. I have to call to make payments over the phone now and write down when my bills are due. Can’t wait until a better service comes to my small town. ### 1/5 — Not sure what I’m even paying for *2025-11-11* I have never written an app review in my life, and probably won’t ever again, but the fact that I’m not even able to view the services my account is associated with, or view anything but my payment history is beyond me. I’d love to know what extra benefits I get paying twice as much in a 350 sq/ft apartment by myself with 4 devices than my friend in a 3 bedroom house with an entire family. We get the same speed, internet is fixed and seems like the same service, but again, it’s not like I can check! Seems the only thing I can do without issue or at all is pay my bill. Never had an issue with that. There’s my excuse for the 1 star I’m required to limit my rating to. **Developer response:** Hi TayStu.2, We completely understand how frustrating it can be when a feature you rely on isn’t fully available yet. Please know our Digital Strategy Team is actively working to stand up the Service Pages and associated features in both the Customer Portal and Mobile App. If you’d like to stay updated on progress, you can check out our Release Notes for the Mobile App: MySparklight App Release Notes – https://bit.ly/3VVNR1r ### 2/5 — App *2025-11-08, version 22.1.0* It’s not the service im upset about . It’s the fact Sparklight updated their app months ago and took away some key features that has been “coming soon “ for months now as well. It’s very inconvenient, even with me updating my app I was assuming it would have went back the way it was previously. ### 2/5 — Pixel *2025-11-03* Sometimes you can’t see the apps, read or type in a search because the screen is so pixelated. It happens often I suggest fixing this instead of offering an app that isn’t doing anything. The Sparklight app is not great. It’s is just something that takes up space on my iPad. I never use it. **Developer response:** Hello, We apologize for your experience and know that our team would appreciate the feedback you have shared. Please submit this issue directly with the Digital Services department here: https://bit.ly/47Q2uL7. Thank you for reaching out and speaking up! ### 1/5 — Utterly disappointed *2025-10-30, version 22.0.0* Sparklight has continued to be the WORST service I’ve ever had regarding internet services. Constant outages and they don’t update their outage detector so I’m constantly doing troubleshooting only to learn it’s their terrible service. They don’t give a single care about the customer experience. Also don’t expect to get a credit for the ridiculous amount of outages . You’ll get a dollar and some change if you even get one after going through a 34 minute phone call. Somehow they manage to be in an outage right in the middle of everytime I have an important meeting going on which in turn results in me having to figure out a backup solution because my primary ISP is only concerned about money. Get it together sparklight. I can’t wait until GFiber finishes in my area so I can forget about this massive waste of a money company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bs *2026-07-23, version 28.0.0* Hate this for adding payment method I can’t see my bill ### 1/5 — Outages *2026-07-14, version 28.0.0* Once again, I have an outage, and when I go to the app, it says everything is fine. Then I call in and they tell me that yes there is an emergency repair going on in your area. This happens every time I've ever had an outage. Not once is the app properly reflected that, and given me any kind of information. I wish they could get this figured out so the app might actually be helpful. ### 1/5 — Random resets? *2026-06-16, version 27.0.0* Sparklight was the worst provider I’ve ever had. And I’ve had HughesNet before. I’ll be watching something and then all of a sudden the internet is restarting itself. Nothing about outages or anything in the area. I was paying way too much to be having so many issues. I decided to get rid of Sparklight and just use the unlimited hotspot data on my phone for the WiFi. ### 1/5 — App problems *2026-06-15, version 26.0.0* The app doesn’t work at all just say call tech support ### 1/5 — Bad charging practices *2026-06-08, version 26.0.0* Charge you another months payment after you disconnect and deactivate your card. Saying She should have told you we don’t prorate and your next months service started 6 days prior to disconnect even though you paid on the beginning of the month you disconnected. Bad business practices all the way around. Offer you lower fees if you’ve found a cheaper and better service. Yeah, no thanks! ### 1/5 — Log in problems *2026-06-04, version 26.0.0* Even after waiting over 1 hour, and being transferred to incorrect departments, tech support said I could log in after the problem on their end was resolved. I was not able. I’m not able to reset my password either. Not pleased. ### 1/5 — Not useful *2026-05-24, version 26.0.0* Very basic app. Not useful. Worthless app. About the same as you would expect from this company ### 1/5 — Garbage app, garbage company *2026-05-16, version 26.0.0* Absolutely useless garbage. I’ve tried logging in online. It wouldn’t go through so I called tech support and they said try the app. I tried the app, and it said the service is down. This happens every time I try to log in either online or in the app ever since I started the service 2 years ago. I was double-charged for the service and there is nobody who can help with it, and I can’t log in anywhere. Sparklight is a scam, use literally any other provider and save your money and sanity. Worthless embarrassment of a company. ### 1/5 — Not accurate *2026-04-12, version 25.3.0* Spark light goes down frequently where I live but the app rarely shows there is an outage even though they KNOW 100% there is an outage. All part of data manipulation to say they have good uptime stats probably. I wish there were a good alternative. ### 1/5 — No Options on App *2026-03-09, version 25.1.0* You know what would really be helpful and make me and my family feel safer? The ability to, oh idk, maybe have an option to see what devices are connected to our WiFi modem!!! I have no idea if neighbors, or my kids teen friends are connecting to our WiFi modem or anything! The so called “Bill Overview” tells you nothing but how many ways they’re bleeding you for all they can! ## Most praised reviews (10 highest-rated) ### 5/5 — Great Service *2026-02-16, version 25.1.0* I love this company but lately the signal has been bouncing all over the place. ### 5/5 — Can’t ever sign in *2025-10-29, version 22.0.0* Always say technical issues please call ### 5/5 — Works well *2025-05-01, version 14.0.0* Not sure why the bad reviews, it provides all the info ams actions expected. ### 5/5 — What’s everyone’s problem? *2025-01-07* I wasn’t going to download this app after seeing how low it was rated. Thought I’d have problems logging in based on previous reviews but I was able to get right in and see my bill and past payments. As well as my modem and WiFi speed. That’s about all I wanted to get this for - to view that and receive notifications on any outages and whatnot. Can’t speak on that quite yet since I just downloaded it though. I’m just glad they finally caught up to this century and got an app in the first place. 🤷‍♀️ **Developer response:** Hi Dreamy. Thank you for giving our app a chance, we appreciate it. We're glad to hear that you were able to log in easily and access the information you needed. We hope the app continues to meet your expectations, and we appreciate your feedback. If you have any suggestions or encounter any issues, please let us know. Welcome to the app! 😊 ### 5/5 — Sparklight is the best ISP we’ve ever had *2024-08-02* We've been in this service area since 1984. During this time we've had multiple Internet service providers. Sparklight's pricing, performance and support is by far the best of any ISP we've ever had. I've just downloaded the Sparklight app and taken a quick look. It looks to have everything needed to determine billing, outages and health of the system. Unlike some of the other reviews, I have had no difficulty logging in to the app or to the website account. I pay via the website each and every month without any issues whatsoever. Congratulations to Sparklight management, staff and to the web and app development teams, and thank you for excellent Internet service at a very reasonable price. **Developer response:** Thank you for sharing this great experience. We will be sure to pass along your kind words. ### 3/5 — Need service option *2025-11-19, version 22.1.0* I can’t do anything without the service option. Literally been months. ### 3/5 — Service *2025-09-24, version 21.0.0* When are we getting access back to the “service” part of the app. I like to see what my speed is running at in comparison to what it should be. Also, it lets us know if they’re are any problems on yours or our side of things. Would help your customers better understanding where issues are coming from rather than bombarding the phone lines all day. ### 3/5 — MY UNHAPPY SPARKLIGHT NETWORK *2025-07-07, version 16.6.0* My husband and I had to relocated to New Roads back in March 2017 after the August 2016 Flooding Ordeal which was a major life changing event for us because we were Celebrating Our 25 Anniversary and less than 8 hrs it turned into Happy Floodiversary Honey we’re homeless lost everything starting over in life again with nothing. We were THANKFUL for the friends who offered cute house near Hospital Road in NEW ROADS but we were told ISP AT&T wasn’t available so year 1️⃣ was a HUGHES NET NIGHTMARE! SEPT 2018 our original service was activated and we had no complaints about our new 🛜 provider. OCTOBER 2023 we responded to the Promotional Offer BETTER, FASTER, MORE AFFORDABLE WHOLE. 🏡 WI-FI . After speaking with CUSTOMER SERVICE SPECIALIST (TERRY MEYERS) located in the Missouri Office The appt was scheduled for Service Technician to swap out the outdated Wireless Router &install new HITRON ROUTER with UPDATED SPEED & SAVING 💵 NEXT 12 MONTHS 🤬🤯🤬 WHAT A GREAT WAY TO TOTALLY DISAPPOINT AND UPSET THIS 🏡 ### 2/5 — Outage Reporting does not work *2026-04-24, version 25.4.0* Outrage says no outrages. When you use the link and type in address, it verifies there is indeed an outage. Not necessarily the app but dumb that you can sign up for outage reports and it only reports when you use the link I’m canceling. Service is becoming a problem ### 2/5 — Logging in is almost impossible *2026-02-20, version 25.1.0* Gives me my username when I request it and then says it doesn’t exist when I try to log in ☠️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*