# Mystery Tales: The Other Side — user reviews > 73 indexed App Store user reviews of Mystery Tales by DO GAMES LIMITED, rated 4.60/5 from 688 ratings. - Source: https://appshunter.io/ios/app/mystery-tales-the-other-side/id1449964357/reviews - App overview in markdown: https://appshunter.io/ios/app/mystery-tales-the-other-side/id1449964357.md - Rating breakdown: 5★ 506 · 4★ 120 · 3★ 26 · 2★ 11 · 1★ 25 ## What do users think of Mystery Tales? Overall sentiment: negative **Pros** - 🚀 Fast download - 👍 Engaging storyline - 🎨 Excellent graphics - 🕹️ Challenging puzzles **Cons** - 🐛 First aid kit not working - 🐛 Game crashes/freezes - 🐛 Unresponsive touch controls - 🤕 Unable to progress due to bugs **Commonly reported bugs** - First aid kit not opening - Game freezing at certain points - Touch controls not working as expected - Inability to progress due to bugs **Most requested features** - Fix the first aid kit issue - Improve touch responsiveness - Provide better customer support ## Newest reviews (18 of 73) ### 3/5 — Medical Kit *2025-06-03, version 1.1.5* Just paid for this game and now I can’t click to pull up the medical kit to add the 2 missing pieces so I can then open it to save the cop. Can we get that fixed? ### 2/5 — Mystery tales: The other side *2025-05-04, version 1.1.5* I was so enjoying this game. Then I get to the medical kit and it will not open. I’m so upset and disappointed. I paid the full price of the this game and can not play it. I uninstalled it still same problem. This been going on for awhile shame on you for taking our money and not fixing the problem!!! Fix the problem then I will change my ratings so frustrating and disappointing ridiculous. J.F 2025 Customers heads up please do not waste your money on this game. Read the reviews this been going on for years with the medical kit stuck stuck stuck. And they will not have not fix the problem b.s 😡😡😡😡😡👎🏻👎🏻👎🏻👎🏻👎🏻 greedy greedy. Developers should be ashamed of yourselves. ### 2/5 — Can’t get the medical kit open *2025-02-15, version 1.1.4* I just purchased the full version and can’t get past the paid for first scene since the medical kit won’t pop out of inventory. I’ve tried resetting it and nothing. Please fix the glitch! ### 3/5 — Would like to give 5 stars but can’t *2025-01-20, version 1.1.4* Im enjoying this game but I’m stuck because I can’t get the medical kit to pop up out of the inventory I have the parts that go on it but it won’t pop up so I can give the policeman a seditive. I’ve unloaded it and loaded it back up and I’ve restarted from the beginning of the game but it still won’t pop up. Everything else does. So please fix this problem ### 3/5 — Bugs *2024-11-18, version 1.1.4* Paid for the game as I had enjoyed it but found there is a bug that is stopping me opening the medical box. Please fix urgently or give me a refund. ### 1/5 — Do not buy this game *2024-10-29, version 1.1.4* I’ve been looking at reviews and it seems like this game has a glitch in it that hasn’t been fixed for over six months. I cannot get the medical kit to open like many other complaints listed here. I want my money back, please! The game is at a standstill and I paid good money to finish it. Please advise. We tried rebooting, playing the game from the beginning again, you name it. This is very frustrating. Please refund my money ASAP. ### 1/5 — First aid kit *2024-10-25, version 1.1.4* I have brought this game but the first aid kit won’t open to revive the security guard. It looks like other people are having the same issue, please fix this or refund me. ### 2/5 — Medicine box won’t open *2024-10-17, version 1.1.4* Very frustrating- bought game now can’t progress, ### 2/5 — Medical kit won’t open!! *2024-10-16, version 1.1.4* I paid for to unlock this game and can’t get any further! I have never had an issue with these games before but I’m not happy about wasting money! ### 2/5 — Issue with plus items - BUT you knew that right? *2024-10-16, version 1.1.4* Game was going okay until plus items weren’t working (first aid kit) Please ask your development team to fix!! Or are they on strike?!? ### 1/5 — Problem with medikit *2024-10-15, version 1.1.4* I’ve reached the point where I need to open the medikit and it’s just not working. I’ve played all your games and this is the first time I’ve had a problem! ### 1/5 — Mystery tales: the other side *2024-10-04, version 1.1.4* I can’t get the first aid kit to open so that I can put the pieces in, the plus sign is green instead of red please help I just paid for the game and I would like to play it. Thank you for any help I can’t rate the game if I can’t play it. I PAID FOR THE GAME I LIKE TO PLAY IT FIX THE BUG OR GIVE ME BACK MY MONEY I CAN’T FIGURE OUT HOW ELSE TO GET HELP FROM THIS COMPANY DEBI How long is it going to take to fix this game or are you just hoping I will forget about it this is ridiculous!!! ### 1/5 — Disappointed with glitch *2024-10-01, version 1.1.4* Never had a problem with games from this developer until now. Game is unresponsive on iPad - specifically when trying to activate the “first aid kit” from tool inventory with (2) emblems. I tried restarting and then reloading the game. Unfortunately happened after I paid to unlock the game after free intro. Wasted $7. ### 1/5 — Mystery Tales The other side *2024-09-16, version 1.1.4* After unlocking and paying for full game, game gets stuck and medical kit won’t open . They say they are working on it but how long before a fix, who knows. Don’t buy! ### 1/5 — DO NOT BUY Great game but broken, won’t work *2024-09-13, version 1.1.4* The first aid kit in the police station won’t work, and I can’t continue the game without it. This is near the beginning of the game so I can’t play the game at all. This has been reported by multiple people for months and they won’t fix it. ### 1/5 — Glitch right away *2024-08-26, version 1.1.4* Just purchased the game and it glitched. One of the items I need to use with a plus sign won’t open so I am stuck! I can’t give the police officer his drink with the medication. Now what??? ### 1/5 — Medicine chest bug *2024-08-02, version 1.1.4* Just purchased this game and encountered a bug with the medicine chest; it will not do anything when clicked. Unfortunately, I am stuck and can’t proceed. The Domini website links to a defunct help desk, so can’t report there. It’s too bad as I was really getting into the game and it’s been fun so far. ### 3/5 — Was enjoying game *2024-07-25, version 1.1.4* I was just getting into the game, paid for full version but…. It is stuck in the police station trying to calm PC down. I can’t open the medicine box because I can’t get it out of the toolbar. Please help! ## Most critical reviews (10 lowest-rated) ### 1/5 — Bug not fixed *2026-04-27, version 1.1.5* The medical kit bug is still here - another review noted it a year ago, and you replied you were working on a fix. Apparently not working very hard I’d like my money back, but I’m sure you won’t refund it as you appear to be a scam. ### 1/5 — Bug still there after a year *2026-03-04, version 1.1.5* Just paid for this game and the first aid kit still can’t be opened (We hadn’t seen the reviews before buying). Refund please. ### 1/5 — Bug *2025-08-07, version 1.1.5* I just purchased the game and now I’m unable to click on the first aid kit to open it. Therefore, I can’t move on. ### 1/5 — Bug remains after more than 6 months *2025-04-15, version 1.1.5* Enjoying the game but can’t open the medicine box despite numerous attempts. I can see this was an issue back in November. I wouldn’t have purchased it if I’d known it hadn’t been fixed Had to request a refund as the issue dating back to mid last year is still unresolved. ### 1/5 — It’s broken *2025-01-03, version 1.1.4* Once I’ve obtained the first aid kit, I’m unable to click on it to add the necessary items. I’ve restarted the game, no help. Can you please help? I’ve purchased the game and would love to be able to play. If it’s permanently broken, would you please refund my purchase? ### 1/5 — Glitch *2024-12-26, version 1.1.4* The First Aid Kit won’t open up to modify. ### 1/5 — Charlie *2024-12-06, version 1.1.4* Hi I was really enjoying the game, I’ve paid for it and have the same problem with the first aid kit. When you go to press on it, which should enlarge it so you can do something to open it, it does nothing, even though it has the plus sign….refund please or fix it..thanks ### 1/5 — Mystery tales the other side *2024-11-26, version 1.1.4* Can you tell my why I carnt get into the first aid kit don’t matter what I do it just won’t let me in so I would like a refund so I can play another game then come back to this when you have fixed it Very disappointing ### 1/5 — Mystery !! *2024-11-24, version 1.1.4* So, I paid £3.99 for hints, used my first one and the game has stuck in one of the police rooms!! ( pink game on the wall) Not pleased as that’s not far into the game and I now can’t continue after paying!!! ### 1/5 — Early problems *2024-11-08, version 1.1.4* Problems started early. Couldn’t get the medical case to come up so I could put parts on it. Since I couldn’t do that, I couldn’t continue the game. ## Most praised reviews (10 highest-rated) ### 5/5 — Downloading *2025-11-01, version 1.1.5* I want to downplaying my apps on here without being so long to download ### 5/5 — 👌 *2024-09-06, version 1.1.4* Really started to enjoy this game , when I got to the point I had to try and open medical box to help security guard it just won’t let me😫 so now despite paying for this game I can’t proceed . I’ve uninstalled and re installed but same thing happens ### 5/5 — Fun Hidden Object Adventure Game *2024-03-27, version 1.1.3* If you used to play Big Fish Hidden Object Adventure Games, search through the Apple App Store for Big Fish Hidden Object Games and pick any of The Mystery Files games! You can download and pay one fee for game and play as many times as you want! Graphics are great and who doesn’t love a good Mystery to figure out! I give it 5 stars! It gives you extras if you get the Deluxe Edition! Love the developers of this game and all the others! Thanks Apple for giving us our Big Fish games! You will know when there is a morphing object, and collecting all the coins! You can reset and start over or complete the first part then the bonus chapter! ### 5/5 — The other side *2023-02-09, version 1.1.3* I have just started playing this game and so far it’s an awesome one.. I really like the Match play that you can play instead of trying to find all the objects.. I give 5 stars ### 5/5 — Great Game *2021-10-21, version 1.1.3* Having great fun playing this game. Thank you. ### 5/5 — Excellent game! *2020-06-09, version 1.0.9* Much more than just another HO game, Other Side has great puzzles to solve at easy or hard levels and they can be quite challenging. I’m enjoying playing. ### 5/5 — Graphics terrific *2020-04-29, version 1.0.9* As always, these mystery games are fun to play, storyline a little hard to follow but that’s how they are designed. I customize so I don’t get bored. If I can’t customize a game, won’t buy it. ### 5/5 — Loved it *2020-01-18, version 1.0.9* Excellent game no problem here, good job team, more games plz ### 5/5 — Fantastic game *2019-11-30, version 1.0.8* Amazing graphics and interesting storyline. Long gameplay. More of these please 🙏🙏 ### 5/5 — Another winner! *2019-10-19, version 1.0.8* Thank you, Oleg and Domini, for another fabulous game. You never disappoint. Please keep them coming! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*