# Mystic Solitaire Vault — user reviews > 93 indexed App Store user reviews of Mystic Solitaire Vault by HOINKI TECH LIMITED, rated 4.24/5 from 266 ratings. - Source: https://appshunter.io/ios/app/mystic-solitaire-vault/id6738691398/reviews - App overview in markdown: https://appshunter.io/ios/app/mystic-solitaire-vault/id6738691398.md - Rating breakdown: 5★ 200 · 4★ 14 · 3★ 8 · 2★ 5 · 1★ 39 ## What do users think of Mystic Solitaire Vault? Overall sentiment: positive **Pros** - 🚀 Fast payouts - 👍 Great games and animations - 👍 Fun platform to play on - 👍 Variety of games to choose from - 👍 Consistent with promises **Cons** - 🐛 Bugs and glitches - ⏱️ Delayed withdrawals - 🔒 Poor customer support responsiveness **Commonly reported bugs** - App not working properly - Unable to claim daily rewards **Most requested features** - Improve withdrawal process - Enhance customer support ## Newest reviews (10 of 93) ### 3/5 — No response from customer service *2025-09-26* I have been trying to review redeem for three days and I sent a text message to their customer support and I’ve gotten no response other than a chat bot and nothing I keep sending the same message over and over and I get Get nothing no response whatsoever and I’d like to redeem the hundred dollars With someone please respond ### 3/5 — Good till you start winning too much *2025-09-01* This app is actually really good at playing slots if you’re good at playing slots however once you start winning too much they begin to take away your ability to redeem money into PayPal because PayPal has a $50 limit and to redeem money into your bank account is $150 so even if you’re winning $50 after $50 and you start redeeming that $50 to PayPal And you keep winning and keep winning, they take away the PayPal button to limit your ability to redeem the amount of money That you want. They don’t use other ways of trying to redeem your money such as your debit card or cash app. It’s only deposit to your bank account or to PayPal **Developer response:** We sincerely apologize for the frustration this has caused. There may have been a misunderstanding, so please contact our support team via the in-game help section—they’ll do their best to resolve your issue promptly. ### 1/5 — SCAM! *2025-08-18, version 1.0.2* This app lets you win a little at first then takes it all. I would call myself a decent gambler, I know basic strategy….and this app comes out with the craziest combos for it to win it’s insane. Deleting this. ### 1/5 — Fake *2025-08-16, version 1.0.2* Do not trust this app. It’s a scam ### 2/5 — After a few payments *2025-08-11* Once you deposit a few times you will get bonuses, free spins, fill the buckets or piggies etc…. Boom you redeem your lil cash it seems like after that no more bonuses, no more free spins, the buckets not filling, piggies not getting full. FSE. Hmmm aww they keep track and put a tracker on the games so it won’t hit I guess. Just kidding but it seems that way. Then at the top of the game you see names of people who won thousands. How much did they play. You try that game YAGL. TRUST ME. But the game does pay once you get verification. **Developer response:** We sincerely apologize for the frustration this has caused. There may have been a misunderstanding, so please contact our support team via the in-game help section—they’ll do their best to resolve your issue promptly. ### 4/5 — Never got my money I won *2025-08-09* Loved playing the games until I won. I redeemed my winnings yesterday and got an email saying that I should have payment in 24 hours and if I could write a good review. I’m not writing a good review cause you have not sent me my money that I won. Trusted the wrong game app smh I am chalking this up as a costly lesson. Do not download this game ********UPDATE******* Received my winnings in 48 hours updating my review as it is the only right thing to do. I feel like the wait to receive funding is a little long compared to other games I use **Developer response:** Thank you for updating your review and sharing your experience. We appreciate your patience and are glad to hear your matter was resolved. If you have further suggestions or need support, please reach out via the in-game help center. We value your trust and hope you continue to enjoy the game. ### 1/5 — Scam *2025-08-08, version 1.0.2* This app is just a scam been waiting days for redeem and nothing , in the app says 24 hours ### 1/5 — They are thieves *2025-08-08, version 1.0.2* The let you deposit immediately, but when you try to withdraw they say it processed, but you never see the money. They customer service just ignore you. ### 1/5 — No response *2025-08-02, version 1.0.2* I’ve been writing and got nothing back been asking how long does it take for my redeem to show up on my PayPal but poor service 👎🏻👎🏻 ### 1/5 — Scam!!!! *2025-07-31, version 1.0.2* All it do is take your money don’t waste your time! ## Most critical reviews (10 lowest-rated) ### 1/5 — Redemption *2025-10-07, version 1.0.2* My achount is verified i was trying to redeem using paypal but the email im using is not allowede, wjy its my first time to redeem. Also i was messaging ur inapp suppprt but the AI responds and stop already can u give me a live agent ### 1/5 — Lie about instant redemption *2025-10-05, version 1.0.2* The site claims they have instant redemption to your wallet. It has been over 24 hours still have not received my money. All these sites lie in attempt to get you to put money you won back in their games. ### 1/5 — Where is my money???? *2025-10-04, version 1.0.2* When i went to bed lastnight i was up to $140 this morning when i woke up to try my lock i was down to $19!!!!! What happened to my money?????? I want it back i purchased at $50 play pack and was almost up to $200 i have been trying to use the contact us function and of course i am getting no response!!!!!!!! ### 1/5 — Won’t let me redeem or buy *2025-09-29, version 1.0.2* I’ve tried for about a month to buy in the app and it won’t let me. I just tried redeeming and it just loads then sends me right back. Can’t do anything. And support won’t respond. ### 1/5 — Hate this game *2025-09-26, version 1.0.2* I put $12 in and $79.00 and it wouldn’t let me cash out until I got to $150. Which to be honest it’s a scam they was never going to let me get that far. I fill so taking advantage of. ### 1/5 — Failure to payout!! *2025-09-25, version 1.0.2* I’ve been trying to get my winnings, I have $500 and I’m unable to acquire it, only allows me to download to bank account instead of PayPal. Which I’m not willing to do!! Attempted multiple times to contact customer service with no response. I’ve even contacted the customer service multiple times and still no response. ### 1/5 — Will not redeem my money or return msgs *2025-09-11, version 1.0.2* $1700 shut me down and will not redeem or even talk to me. I msg them every day! Thought abt contacting attorney! I need that money! Never had issue til now! ### 1/5 — Does customer support even exist!! *2025-09-10* I’ve been trying to get someone to help me with the verification. I’m just trying to redeem what is rightfully mine. Instead, I’m left feeling like I’ve been scammed or that my winnings have been stolen from me! I would appreciate action to resolve my issue. ALSO…. I do Not want a bot type answers. I need a way to contact someone with my issues, that can troubleshoot what’s wrong. Thank you. **Developer response:** We sincerely apologize for the frustration this has caused. There may have been a misunderstanding, so please contact our support team via the in-game help section—they’ll do their best to resolve your issue promptly. ### 1/5 — So far it’s giving off scam *2025-08-28, version 1.0.2* I made purchases and have redeem but haven’t received anything and customer service will NOT respond. ### 1/5 — DO NOT PLAY *2025-08-28, version 1.0.2* DO NOT PLAY THIS GAME!!!! They are a complete fraud…they take your money, don’t give you the bonus advertised…and it’s impossible to even get a hold of customer service. They don’t cash out…they steal your money!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Thanks *2025-10-01, version 1.0.2* It took a lil longer than 24hrs to get my winnings. But I got it. Other than that this is cool app with awesome games. ### 5/5 — False advertisement with no customer support for Anything whatsoever associated in app or withdrawls *2025-09-23* The add doesn’t even fit the game. I have tried everything to find a way to contact support and no one has reached out to me .I can barely get the game to work all it does is says network error. I’ve tried to redeem my balance a few time and took screenshots but I have yet to receive the funds. A month later and still have not heard from anyone from this game. On September 20th I recieved a response from the App Store telling me to reach out to in game support but my game has no option to choose in game support or I would have already done that in July when I originally redeemed my money that still has not came 2 months later **Developer response:** Thank you for bringing these issues to our attention. We sincerely apologize for the technical difficulties and the frustration you've experienced. Please share your screenshots and details via the in-game support channel so we can investigate further. We value your feedback and are committed to improving your experience. Thank you for your patience. ### 5/5 — I came for solitaire *2025-09-02, version 1.0.2* But got something way cooler! Excellent platform tons to choose from ### 5/5 — Slots *2025-08-22, version 1.0.2* Love this game. Won $35 real money in my first hour of playing!!!!! This game is totally legit ### 5/5 — Solitaire vault *2025-08-21* This is one of the best games I have played so far they pay good and they pay in a decent timeframe they are awesome. If you haven’t tried it, try it you will love it. Cause I do. **Developer response:** Thank you for your positive feedback! We're glad you're enjoying the game. If you need any support, please contact us through the in-game help center. ### 5/5 — $1500 win *2025-08-21* Zero contact from this company after submitting my request to withdraw $1500 from my account. I’ll be happy to change my rating. A few people will come through. And contact me about my win. Prove to me you’re legit. Pl **Developer response:** Thank you for sharing your concern. We recommend contacting our support team directly through the in-game help section for assistance with your account. They will be able to provide personalized support and address your questions promptly. We appreciate your feedback. ### 5/5 — Love this game!! *2025-08-19* I totally recommend. I have a bunch of these sister casino apps and they really pay. Less then 24 hrs you got your redemption and I’m winning all the time. You never disappoint. **Developer response:** Thank you for your support! We're thrilled to hear you're enjoying the experience. If you ever need assistance, please reach out via our in-game support—we're always happy to help. Happy gaming! ### 5/5 — Great app *2025-08-05, version 1.0.2* Great app i won but having trouble verify hope this isn’t a problem ### 5/5 — Killing a good game *2025-08-04* I bought ten bucks and never got to play it they refused to awnser me or listen me or respond this one is not to good I have won a big big amount of money tho tryd cashing out they said try later due to Verifying the id mind u I have all these games I think and they locked up the verification system and wouldn’t let me cash out in hopes I would just cancel the money won. And play it **Developer response:** We sincerely apologize for the frustration this has caused. There may have been a misunderstanding, so please contact our support team via the in-game help section—they’ll do their best to resolve your issue promptly. ### 5/5 — I LOVE MONEY *2025-07-28, version 1.0.2* I love money --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*