# myStrength by Teladoc Health — user reviews > 82 indexed App Store user reviews of myStrength by Teladoc Health by myStrength, Inc., rated 2.90/5 from 240 ratings. - Source: https://appshunter.io/ios/app/mystrength-by-teladoc-health/id1446491603/reviews - App overview in markdown: https://appshunter.io/ios/app/mystrength-by-teladoc-health/id1446491603.md - Rating breakdown: 5★ 76 · 4★ 25 · 3★ 26 · 2★ 14 · 1★ 99 ## What do users think of myStrength by Teladoc Health? Overall sentiment: negative **Pros** - 📚 Helpful mental health content and resources - 💪 Supportive guidance for self-care efforts - 📊 Useful mood and health tracking features - 🎥 Informative videos and educational materials - 👥 Compassionate support staff when reachable **Cons** - 🐛 Frequent app crashes and freezing - 🔐 Persistent login and authentication failures - ❌ Poor user experience and unintuitive navigation - ⏱️ Extremely slow or non-existent customer support - 📱 Unreliable video playback and audio issues - 🎯 Limited therapist availability and poor matching - 💾 Data loss - answers and progress not saved - 🔄 Constant logout issues during sessions - ⚠️ Accessibility issues with UI design - 🚫 Broken appointment scheduling system **Commonly reported bugs** - App crashes when scheduling or rescheduling appointments - Login credentials not accepted despite correct input - Infinite loop in questionnaire on first login - Videos freeze or fail to play with no audio - Payment/card validation errors - Automatic logout during save operations - App crashes when reading messages - Answers and activity data not persisting - Error messages blocking account access - App incompatible with iPad landscape orientation - Blank page errors on login - Server connection errors during video calls - Unsubscribe emails continuing after cancellation - Flickering diary interface **Most requested features** - Dark mode or dark theme option for eye strain - Extended progress tracking beyond 10 entries - Habit tracking functionality in mobile app - Better personalization and content recommendations - Improved notification and reminder system - Ability to delete personal data - Tools section accessibility improvements - Customizable tracking metrics - Session completion clarity and definitions - Better therapist filtering and selection options ## Newest reviews (16 of 82) ### 2/5 — App Crashing & No therapist available *2024-12-19, version 3.47.0* This app is almost impossible to use. It crashes and closes repeatedly. I was forced to start the app about 10 times in 1 hour. I got almost no therapy options. The first time, I only had one therapist as an option, and she took 3 days to answer and cancel my appointment. Then, the app would not work, and it took about 2 more days for me to have other options. Only 2 showed, and one was a male therapist, so I had no option but to choose the only female option they gave me. I find it insane that I do not get to choose my therapist. Additionally, after going through all that, the only appointment I was available was over a month away!!!! My whole existence has been very disappointing. ### 2/5 — App Crashing & No therapist available *2024-11-18* This app is almost impossible to use. It crashes and closes repeatedly. I was forced to start the app about 10 times in 1 hour. I got almost no therapy options. The first time, I only had one therapist as an option, and she took 3 days to answer and cancel my appointment. Then, the app would not work, and it took about 2 more days for me to have other options. Only 2 showed, and one was a male therapist, so I had no option but to choose the only female option they gave me. I find it insane that I do not get to choose my therapist. Additionally, after going through all that, the only appointment I was available was over a month away!!!! My whole existence has been very disappointing. ### 2/5 — Can’t log in *2024-10-08, version 3.45.0* I’ve been going round and round trying to log in to the app. Won’t take my password no matter what I do. It’s annoying to keep getting emails reminding me to log in. I haven’t been able to for months. It was a good app when I could actually use it. ### 2/5 — App is broken *2024-05-03, version 3.44.0* I try to input my login credentials and it keeps coming up with a message saying “please input your login credentials.” Well duh I just did that. This app used to work. ### 3/5 — So white and too bright *2024-03-14, version 3.44.0* Great idea. Terrible layout. The awful white screen hurts my eyes. It needs a black or dark window feature, urgently. ### 1/5 — Does not load *2023-12-11, version 3.44.0* The app opens and an automatic error message pops up. I’ve tried uninstalling and reinstalling- to no avail. ### 1/5 — Crashes constantly *2023-11-02, version 3.41.0* This app has been completely useless. Have not had even a single successful call with it. Using a newer phone (13 pro) with no other apps running and can’t get it to work. Have given up. Resorted to an old fashioned phone call. ### 3/5 — Great information but no sound on videos *2023-07-30, version 3.39.2* I’ve really i joyed this app, except the sound on the videos never work. I tried muting and unmuting and deleting and redownloading the app with no success. ### 1/5 — Useless *2023-07-30, version 3.39.2* The app doesn’t even work, please don’t waste your time trying to sign up with it. It will just kick you out and then say your password can’t be reset. Kaiser strikes again with not giving members timely access to mental health care ### 1/5 — App has too many bugs *2023-07-29, version 3.39.2* I’ve tried multiple videos. No sound plays, no closed captions, and it won’t even show the video transcripts. Tried so many ways to get the sound to play and nothing works. ### 1/5 — Support is nonexistent *2023-06-12, version 3.39.0* The app has a lot of potential, but I’m only giving it one star, mainly because support for the app doesn’t exist. I’ve emailed 3 times over a couple of weeks and gotten no response whatsoever. If no one can address problems, then at some point you’ll just be too frustrated to bother with it. The main problem I have is that because of misunderstanding one of the initial questions they asked, I was recommended a program that isn’t helpful for me. There’s no way to change this, and it pops up every time I open the app. Other problems have been identified by other reviews: It doesn’t save your answers for the activities, and the “guides” don’t actually do very much. Some of the content looks good, but the jury is still out on whether this is enough to get past the aggravation of the other problems. ### 1/5 — Page unavailable *2023-06-06, version 3.38.0* I have never been able to enter my account, I always receive the same error, the blank page, the same thing happens to me on the website. I hope and can fix it soon. Thanks a lot ### 3/5 — Employer Benefit *2023-06-01, version 3.38.0* Was introduced to this by our Insurance agent as a great tool for our staff. What a great and convenient way to promote self-help!! Wrong. It took them 3 months to get my personal account up and running “correctly”. And I’m the one who is supposed to promote this?! Probably not. Save them the frustration. The app frequently crashes. Trying to connect it will tell you’re not logged in. Or just gives you some other error. Great idea. Poorly executed. ### 1/5 — Doesn’t work for Kaiser patients anymore *2023-04-14, version 3.34.0* Kaiser patients have lost access to this app as the company no longer provides free login access. I emailed customer service for mystrength and they were very slow to respond but told me it’s no longer supported. I emailed Kaiser as well and they sent a copy paste email with login instructions that don’t work so there might be clinicians that aren’t in the loop ### 1/5 — Discouraging *2023-03-27, version 3.34.0* I had an appointment to meet a a psychiatrist and this is my first time reaching out like this and the appointment was canceled 3 minutes before and then another person was supposed to take over but then canceled as well with no explanation. Seems like I’m wasting my time here finding help. As well trying to schedule another visit, it is canceled again without reason. Garbage and pointless. None of the providers care ### 1/5 — Can’t schedule a therapist visit. *2023-03-20, version 3.34.0* I’ve tried to schedule a visit with a therapist and everytime I attempt to do so using the app it crashes and says “something went wrong.” Reached out to customer support and they escalated my ticket and then never heard back. As of 3-20-23, the app still won’t let me schedule a visit. Maybe I should lull myself so that my family can sue them for not getting me the help I was looking for. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitchy *2025-10-17, version 3.49.0* So glitchy ### 1/5 — Shuts off a lot *2025-05-19, version 3.49.0* I’m saddened to have to use this app again because my provider had to switch. This app and even the website is finicky and every video visit is hard to join. I made a selection and it shuts out every time. I have uninstalled, reinstalled, restarted my phone, closed all apps and it does the same thing. I do not have this issue with any other app. I have sufficient storage space. It’s the app. I wish someone would look into this because it can highly deter someone from seeking the help they need. ### 1/5 — Poor UX and content *2025-02-10, version 3.48.0* Crashes a lot, hard to find information you need. Gives you a million reminders but none with a link. Feels like it’s intentionally trying to get you not to make an appointment with an actual person. I gave up. Will try again when I can switch providers which might be what Kaiser was trying to accomplish. ### 1/5 — Awful, unreliable app *2024-10-19, version 3.47.0* Can’t even schedule an appointment without the app crashing. Even before that, there weren’t providers even available. ### 1/5 — Absolute Trash *2024-10-05, version 3.45.0* This app makes me want to leave my insurance company based on how AWFUL it is. You cannot set up an appointment so you call. You try to get on the appointment and the app keeps crashing, and saying something about the server. This happened on TWO separate occasions. FIX IT!!!!! I give up on this app and this SERVICE, but for others. This was NOT good for my mental health. ### 1/5 — just use the website *2024-07-22, version 3.45.0* can’t even log in ### 1/5 — Broken *2024-01-16, version 3.44.0* I never write review but here i am adding my 2 sense to it as im having huge hurdles to get an appointment setup. I had my first session and then for the next one i had to add my card number but it doesn’t work regardless of the card i put in and use it just complains about the expiry month and year being wrong. I tried the customer support and i was told just to submit a ticket and told i would get a reply soon. 2 months in now nothing heard back, tried to ask about the case but seems like its customer service cant even get it. I love the platform and support its providing but the platform has a lot of bugs that devs should address. ### 1/5 — Continuous Logins *2024-01-05, version 3.44.0* Having to login every time is annoying. ### 1/5 — Not Really Worth It *2023-12-17, version 3.44.0* I’d love to be able to give an honest review, but I can’t even get through onboarding without something crashing. So I think that speaks for itself. ### 1/5 — Unbelievably bad *2023-12-15, version 3.44.0* I got this app because Kaiser Permanente referred me to it. The sign up was flakey. When I finally got into it, the app was very unreliable and would just get stuck and not do anything. Sometimes it will recommend an activity and then you’d find that actually the activity doesn’t work. The support people are awful too. I’ve opened a couple of tickets and nobody called me back. Mental health is a delicate thing. You get referred to this and so you hope it will help. And the you find the app is garbage. That can make matters worse. Not good at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Impressive Support *2024-08-04, version 3.45.0* My husband died last year. It’s been very difficult. I found the app through Kaiser and have been really surprised with the quality and depth of the information and guidance provided. It’s obvious that a lot of hard work and thought went into it. I am very appreciative. Thank you. ### 5/5 — Helpful App *2021-11-24, version 3.7.0* Mental health is very important, and this app helps with that! ### 5/5 — I highly recommend this app!! It will help you *2021-01-08, version 2.15.1* I recommend this app for anyone who is dealing with some sort of mental health issue no matter how minor. It’s very informative and the programs give me really good advice. It is important though to do everything they tell you and try and keep on it. The only thing I didn’t like was how they’re are several journals that cannot be accessed on the progress tab. Like the thought tracker log and the activity log should be accessible there. I do recommend writing these things down instead of doing it on the phone all the time. It works better. Everyone should still download and use it. Good luck. ### 5/5 — Good if used w other supports *2020-12-05, version 2.15.1* MyStrength supports my self care efforts. If used as part of a multi-prong strategy, it can be very useful. The mood tracker and short videos have really helped me track my progress. ### 5/5 — I wish *2020-09-16, version 2.14.0* that I didn’t download this app. ### 4/5 — Great app but sound issues *2023-07-01, version 3.39.1* Overall good app and I’m learning a lot but I would just like to notify the app creators that the videos won’t play any sound no matter if I mute or unmute the video. I would love to hear the dialogue rather than read it and I hope this problem can be fixed or if there is something I need to allow for the audio to play. ### 4/5 — Wish it Showed More Than 10 Entries *2020-10-29, version 2.14.0* I love the app, and has helped me focus on my mental wellbeing. The one feature that I absolutely needs tuning is the “Track your Health” chart under the Progress tab. It shows your past 10 entries, but that is all. I wish the charts tracked ones stats over a longer period of time. At least a month! I hope they update this feature so that I can longer track my trends in my overall health. ### 4/5 — Looping Questionnaire *2020-05-20, version 2.7.0* I also had the looping questionnaire issue in app on first login as only went as far as creating password on website. I was able to log in after completing first time questionnaire on the website. App did not allow pasting into email or password fields. Otherwise seems like a fine journal your mood site. ### 3/5 — Crashes *2025-03-06, version 3.48.0* The app perpetually crashes when I try to read messages or reschedule appointments. Very frustrating. I just spent 30 minutes in the phone with a wonderfully friendly call center staff person so I could reschedule my appointment. When the app works it’s fine…but not great. For example, The video screen is small to see my provider. ### 3/5 — Limited choices *2024-10-26, version 3.47.0* I looked through to try to find a mental health professional, and the majority of the ones I choose result in a message telling me that they aren’t actually available. The professional I ended up speaking with is almost like a robot. He is not easy to talk to at all and I might as well be talking to AI. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-28.*