# mySukoon — user reviews > 73 indexed App Store user reviews of mySukoon by Oman Insurance Company, rated 3.00/5 from 21 ratings. - Source: https://appshunter.io/ios/app/mysukoon/id1232173852/reviews - App overview in markdown: https://appshunter.io/ios/app/mysukoon/id1232173852.md - Rating breakdown: 5★ 7 · 4★ 3 · 3★ 2 · 2★ 1 · 1★ 8 ## Newest reviews (10 of 73) ### 2/5 — No new apps please! *2026-08-07* Just another way to make people work for their insurance companies and not be user friendly! ### 4/5 — اللغة *2026-02-13* يحتاج للغة العربية خاصة انه نحنا في دولة الامارات العربية ### 4/5 — Cool App *2026-01-16* Very easy to reimburse thanks to Sukoon ### 4/5 — Great App *2026-01-05, version 8.0.0* Easy to use, quick and efficient. ### 2/5 — Renewal week froze *2025-12-21, version 8.0.0* I have my family insurance with Sukoon which gets renewed every year 20 December if we visit near the renewal date of or one or two days later approval is tricky or not approved. As a customer you are now on your own you will not get any help from customer care. ### 5/5 — Super app *2025-11-18, version 8.0.0* Very fast ### 1/5 — Pathetic *2025-09-09* I purchased insurance online. Then had to call after several hours to know that they can’t offer insurance because last time I bought via agent. Seriously? ### 2/5 — Slow *2025-08-16, version 7.0.1* Not only the app is too slow, very sluggish and not so easy to navigate, but also their service. Reimbursement takes ages for them to view the claims, and so it takes another ages for the refund to be received. I was using GIG before and my reimbursement took only 2 days to be completed. ### 1/5 — A big joke *2025-08-01, version 7.0.1* I want to know when I’ll be refund. But: When I call, the answer is « send a mail » When I send a mail, the answer is « go to the app » and the app give you a phone number. And the number you call gives you another number. ### 1/5 — Scam *2025-07-23, version 7.0.1* They do not approve critical tests if they’re expensive, meanwhile my wife’s health keeps deteriorating. I will file a lawsuit with all the available data once I’ve collected it from MULTIPLE hospitals. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2026-07-23* Awful ### 1/5 — So badly designed/organised *2026-07-10* It’s so hard to understand things on the app ### 1/5 — Uselessness at its best *2026-03-23* The app is useless and Sukook force you to download it by refusing to give you information over the phone or on their very useless website. It’s amazing how a company like this is allowed to operate in the healthcare space ### 1/5 — Awful *2026-02-20* Terrible app, slow, difficult to use, clunky, unresponsive, misleading UI, inexplicable decisions such as making IBAN unseen whilst typing. Almost as though it is made deliberately difficult to make claims. ### 1/5 — Bad UX *2026-02-18* Can’t add multiple photo documents to each claim category. Only an option to take 1 photo for invoice. Does not work for a 3 page invoice. V poor app with bad customer experience ### 1/5 — Cumbersome app *2026-02-10* Difficult to use not user friendly it shows errors to proceed without showing what exactly need to be done ### 1/5 — Worst App experience *2025-12-28, version 8.0.0* Very slow while opening something thing you need too much time to open. It looks like someone did practice on their app to learn how to create app ### 1/5 — I don't like it *2025-12-05, version 8.0.0* Not easy to navigate through ### 1/5 — Slow, annoying popups every-time we login, lengthy reimbursement process *2025-12-03, version 8.0.0* Should learn from other medical insurance company apps at least if you don’t know how does process work which feels smooth. Slow, annoying popups every-time we login, lengthy reimbursement process ### 1/5 — App doesn’t log in *2025-10-31, version 7.0.1* The company asks to process the claim via the app. However the app keeps showing a technical error. ## Most praised reviews (10 highest-rated) ### 5/5 — Works Great for Claims *2026-04-06* Truly paperless claim system. ### 5/5 — Excellent App *2026-01-13* The app is user friendly and provides easy access to review the policy details and submit claims for reimbursement. The process is simple and fast. ### 5/5 — Overall quite nice ! *2025-12-31, version 8.0.0* Now that we have the UAE pass login it is much easier to login. After that everything is pretty straightforward. The only improvement I see would be to ease the addition of new documents when asked. It is still very troublesome ### 5/5 — User experience *2025-12-20* Super easy to use and submit claim forms. ### 5/5 — Bijan *2025-12-13, version 8.0.0* Excellent application. It’s user friendly and straightforward. It worked for me every time. ### 5/5 — Fast and easy to manage policy *2025-11-25, version 8.0.0* I use it for my motor and medical claims. It’s quite fast and easy. My previous insurer GIG didn’t even have an app for motor which was painful so Sukoon is a welcome change. ### 5/5 — Excellent app *2025-11-25* Had a seamless experience on the app. ### 5/5 — User friendly Interface *2025-11-24, version 8.0.0* The app is extremely intuitive and user friendly, fonts are clear and concise and instructions are easy to understand . Claims are adequately quick . ### 5/5 — Reimbursement claim feedback *2025-11-22, version 8.0.0* Excellent service and app tool is superb supportive. Outstanding service. Thank you team. ### 5/5 — SUKOON really, it’s give peace of mind *2025-11-20, version 8.0.0* “Fantastic service! Sukoon really puts customers first.” --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*