# mySunrun (legacy)

> Solar system monitoring and account management for Sunrun customers. (iPhone/iPad app by Sunrun Inc..)

- Source: https://appshunter.io/ios/app/mysunrun-legacy/id1052845425 (this page in markdown: same URL + `.md`)
- Developer: [Sunrun Inc.](https://appshunter.io/developer/1052845424)
- Category: Utilities, Lifestyle
- Price: Free
- Rating: 2.16/5 from 368 App Store ratings · 54 written reviews indexed
- Age rating: 17+
- Requires: iOS 11.0 · 15 MB
- Languages: English
- Released: 2015-12-15
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mysunrun-legacy/id1052845425/reviews.md

## What is mySunrun (legacy)?

The mySunrun app is the single access point for Sunrun solar customers to monitor their systems, better understand their home energy profiles, and take care of business (like paying a bill or locating important documents).

## Key features

- Monitor solar system performance
- Understand home energy profiles
- Pay bills
- Locate important documents
- Single access point for account management

## What do users think of mySunrun (legacy)?

Overall sentiment: negative

**Pros**

- 📊 Clear visual representations of solar production data
- 📈 Numerical comparisons to other energy sources
- 🎨 Nice layout with intuitive design elements
- 💚 Shows environmental impact and fossil fuel savings
- ✅ Eventually provides historical production data

**Cons**

- 🐢 Extremely slow data updates (24+ hours delayed)
- ❌ No real-time monitoring capabilities
- 🔴 Frequent app crashes and freezes
- ⚪ White screen loading issues
- 📉 Lacks individual panel performance monitoring
- 🚫 Missing critical system information (battery status, inverter status)
- 😤 Poor customer service responsiveness
- 🔗 Inconsistent data accuracy and synchronization
- 🎯 Difficult to navigate and use interface
- ⏸️ App stops working for days without explanation
- 🔄 Requires constant force-closing and reinstalling
- 📱 Inferior compared to competitor apps (SolarEdge, Enphase)
- 🚫 No access to alternative monitoring apps
- 💸 Billing and payment system failures
- 📋 Missing billing, documents, and contract information

**Commonly reported bugs**

- App crashes when opened from background
- White screen displays on app launch
- Data fails to load for multiple days
- Graphs and charts fail to render properly
- Graph key overlaps with data visualization
- Autopay system marks payments as late despite being enabled
- Meter communication failures
- Production data shows incorrect values
- App window moves when scrolling
- Agent chat functionality not working properly
- Login screen hangs indefinitely
- Data corruption showing inaccurate all-time production
- Hourly graph data doesn't match daily data
- App requires deletion and reinstallation to function
- Pull-to-refresh required to display any content

**Most requested features**

- Real-time production monitoring and alerts
- Individual solar panel performance tracking
- System fault and failure notifications
- Live battery status and charge level display
- Inverter and array-level monitoring
- Hourly data access beyond 24 hours
- Automatic system alerts when production drops
- Home energy consumption vs. production comparison
- Daily, weekly, and monthly aggregated summaries
- Roof temperature monitoring
- Control over battery charging/discharging preferences
- Integration with utility company data
- Access to SolarEdge or Enphase monitoring apps
- Improved graphs and chart readability
- Billing and payment management within app
- Expected production comparison metrics

## Recent user reviews (10 of 54)

All indexed reviews: https://appshunter.io/ios/app/mysunrun-legacy/id1052845425/reviews.md

### 1/5 — Horrible

*2023-11-11*

My system tripped and no energy production. Customer service said it’s my job to constantly monitor my owned system. I work out of town and don’t have the time to monitor a system that the app should be doing for me. Like when system trips send a notification ” looks like something wrong with system monitoring “ , so simple you’d think? Especially with today’s technology. I’d say stay away from this company and ask more questions like monitoring. This is my first system and has been horrible customer service from the beginning. I would have been better off installing my own system. DIY kits from harbor freight would have been better running!

### 4/5 — Good window to the system

*2023-07-28*

This app has a very nice layout with both numerical and graphic representations of solar capture across time. It is easy and friendly to view and understand. I also very much like the numerical comparisons to other energy sources, which I consider important real-world information. The other tabs such as account settings and such are readily accessible. 

On the negative side; While the app normally does a good job of being current (within a day), it occasionally does not display data for a few days at a time, although it eventually catches up. It should not be necessary to view it every day anyway. Particularly since the system has to interconnect with the local power provider, I’m not sure that it is the app to blame for these delays. As such, I think that some of the one and two star reviews might be misguided. 

The unknown here for us at this time (and hopefully remains so) is how it does with reporting a system fault or failure.

### 1/5 — Really bad customer service and app

*2023-07-06*

if you are getting Solar then be ready to deal with crap customer service and not working app for you. i know what we will say that its your experience not mine, but sunrun customer support is equivalent to 0. you can call multiple times and add case, getting any quicker response back …good luck with that. 

when sunrun wants to sale their product to you, they are all ears! once you took the bait then no one cares if your app works or not. no matter how many times you open case and call the project coordinator, getting any help or support from these team is equivalent to getting water out of dry well. 

I have become ping pong ball, customer support tells me to talk to project coordinator, and project coordinator tells me to talk to customer support. 

CEO and manager feels like do not care what their teams are doing.   I'm sure they show up in office for fat commissions or bonus checks cause thats all the mgmt cares about …it seems…as long as we make money we dont care about customer care.. 

be careful sunrun as whole really bad business to do your business with.

### 1/5 — This app is absolutely useless

*2023-05-07*

If I could leave zero stars I would. This app has no value. It provides no valid information and a lot of time it is out of date. It is hard to read and understand. It has no real time information on the panels so basically I am left my utility company to actually see my usage this app has no value whatsoever. My 5 year old could have done a vet job. As for Sunrun costumer service it is a complete joke if you can actually get a person that knows what they are doing they will most likely transfer you to someone’s voicemail or hang up on you. I had a problem with my system that was critical and they scheduled an appointment 3 weeks away. If I could do it again I would never buy this product

### 1/5 — Is This Thing On?

*2023-02-05, version 2.3.2*

We are starting our third month with SunRun and we’re beginning to wonder if this thing is supposed to do anything besides tell you the cloud cover percentage. That’s probably the most accurate part of the info it reports out.
I’ve gone through resetting the system two time. I’ve had a service person come out twice (both times they came and mostly avoided me). 
Ready for my 9th attempt to contact someone about this.
I’m wondering if I can use a different app that would sync up with my system since this one doesn’t seem to work at all.

### 1/5 — Worst Company & App on the Planet

*2023-01-01, version 2.3.2*

This app is completely useless. You can’t see anything going on with your solar panel system. I’m told my meter isn’t communicating, and have been being told for over 6 months that it will be replaced. Glad I’m not holding my breath waiting for it!! So I have no clue if my system actually works or not, glad I’m paying for this garbage system for nothing. The app has “autopay” YEAH RIGHT. Every month the autopay fails and they mark me late for not paying, but I have to keep the autopay option on to get the discount off the monthly bill. WHAT A JOKE. STAY FAR AWAY FROM THIS PATHETIC COMPANY UNLESS YOU ENJOY CONSTANT HEADACHES AND AWFUL CUSTOMER SERVICE WITH A WAIT TIME FOR COMPLETION OF FOREVER.

### 1/5 — Consistently crashes

*2022-12-09, version 2.3.2*

Every time this app is opened from the background it crashes. That means force closing it every time you want to look at it.

That on its own isn’t entirely debilitating. I can live with a few extra flicks. However, the problems don’t end here.

Imo, The purpose of this app is to provide the consumer with UP TO DATE information. This app fails at this purpose as it can sometimes be days without updates. How are we supposed to know a panel has a giant hole in it if we don’t have consistently delivered statistics??

Finally: the graphics provided aren’t very helpful. They only give information on the system as a whole.  No attempt has been made to show individual solar panel statistics— This is essential  information. How do we know every individual panel is functioning??

### 2/5 — Not a great app

*2022-11-17, version 2.3.2*

I’d really love to write a review that says how I love the app and how it shows real-time production rates. I can’t. It’s an extremely basic app and your info updates twice a day if you’re lucky. I’m not unhappy with the solar from SunRun, but the app is not good and is only marginally informative

### 3/5 — Not working for days

*2022-11-06, version 2.3.2*

I was using this everyday shortly after having shoal installed. Then it quit working. It won’t open so I can see how well m new panels are working. Very frustrating indeed.

### 1/5 — Worst app and worse company

*2022-10-22, version 2.3.2*

App is complete trash compare to any other solar company this place must be based out of a trailer park . Do your self a favor complain enough and they will give you a log on to emphase so you can see real data . Absolute trash of a company from sales reps to techs . Almost caused a fire at my house . RUN IF YOU STILL CAN.

## Frequently asked questions about mySunrun (legacy)

### What does the mySunrun app do?

The mySunrun app serves as a central hub for Sunrun solar customers. It allows users to monitor their solar system's performance, gain insights into their home energy consumption, and manage their account details.

### What are the key features of the mySunrun app?

Key features include real-time monitoring of your solar system, understanding your home's energy profile, the ability to pay bills directly through the app, and easy access to important account documents.

### Is the mySunrun app free to use?

Yes, the mySunrun app is free to download and use for Sunrun solar customers. There are no in-app purchases or advertisements mentioned.

### Who is the mySunrun app intended for?

This app is specifically designed for individuals who are already Sunrun solar customers. It provides them with the tools to actively manage and understand their solar energy setup.

### What can I do with mySunrun if I have a solar system?

If you have a Sunrun solar system, you can use the app to track how much energy your system is producing, see how your home is using that energy, pay your monthly bill, and find important documents related to your service.

## Version history (last 5 releases)

### 2.4.8 — 2024-08-07

bug fixes

### 2.4.1 — 2023-11-28

Performance and stability improvements

### 2.3.4 — 2023-11-01

bug fixes

### 2.3.3 — 2023-10-19

Miscellaneous fixes

### 2.3.2 — 2021-12-20

Fixed issue with processing payments

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## More apps by Sunrun Inc.

- [Sunrun](https://appshunter.io/ios/app/sunrun/id6443806453)
- [ONE - Sunrun Sales App](https://appshunter.io/ios/app/one-sunrun-sales-app/id6749865739)

All apps by Sunrun Inc.: https://appshunter.io/developer/1052845424

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*