# MySupplyChain Track & Trace — user reviews > 102 indexed App Store user reviews of MySupplyChain Track & Trace by DHL Supply Chain, rated 2.30/5 from 417 ratings. - Source: https://appshunter.io/ios/app/mysupplychain-track-and-trace/id1339207600/reviews - App overview in markdown: https://appshunter.io/ios/app/mysupplychain-track-and-trace/id1339207600.md - Rating breakdown: 5★ 98 · 4★ 24 · 3★ 20 · 2★ 41 · 1★ 234 ## What do users think of MySupplyChain Track & Trace? Overall sentiment: negative **Pros** - 🚀 Fast & easy to use - ⭐ Great app - 👍 Works great **Cons** - 🐛 Buggy and crashes - 🕰️ Slow and unresponsive - 🤔 Inaccurate tracking information - 🤷‍♀️ Unintuitive and confusing - 🚫 Doesn't work at all - 💔 Poor customer service **Commonly reported bugs** - Login issues - Tracking numbers not recognized - Unable to view order details - Constant crashes and freezes **Most requested features** - Allow copying of tracking numbers - Add ability to nickname orders - Improve notification system - Provide more detailed delivery information ## Newest reviews (19 of 102) ### 2/5 — Not easy to find info *2026-01-30, version 8.0.54* Best thing about this app is that the info you need is in there…somewhere. Hard part is finding it. It’s not an intuitive system ### 2/5 — Contact details missing *2025-11-11, version 8.0.54* The app does not allow for any contact where a delivery driver decides not to deliver a package ### 2/5 — Never worked for me *2025-11-06, version 8.0.54* Never loads any info up. ### 1/5 — Shocking *2025-05-14, version 8.0.21* App never seems to have correct information on it never accurate Map dose not track ### 3/5 — Needs a bit of work *2025-05-08, version 8.0.21* The app constantly goes down and unable to track deliveries, not great when it’s for work ### 1/5 — 一直闪退 *2025-03-03, version 8.0.19* 垃圾APP ### 1/5 — Rubbish company *2024-12-04, version 8.0.14* This is rubbish company don’t involve with this company ### 1/5 — Unable to locate UPS Tracking Number. *2024-11-08, version 8.0.14* I have a DHL Tracking Order Number but the part was shipped via UPS. How can I get the UPS Tracking Number? No one can tell me how. ### 1/5 — Terrible *2024-11-08, version 8.0.14* This is a totally useless app. Go back to the drawing board. ### 1/5 — Shocking *2024-11-07, version 8.0.14* App never seems to have correct information on it never accurate Map dose not track ### 1/5 — Useless *2024-08-22, version 8.0.14* Probably the worst app taking up storage on my work phone. Useless, ### 1/5 — Useless waste of time *2024-08-22, version 8.0.14* This app is horrible and doesn’t give any information on parts I’ve ordered… doesn’t show parts and most importantly doesn’t show ETA. The older system worked far better at tracking! ### 1/5 — No way to clear recent searches *2024-08-10, version 8.0.14* I can find no way to clear recent searches from main screen. Some of these date back to 2022. There are 3 “Warehouse Orders” under my employee number which are stuck and/or are bogus. ### 1/5 — Wrong *2024-07-18, version 8.0.14* Wrong part delivered. ### 1/5 — Clunky with bugs *2024-07-09, version 8.0.14* Maps don’t work ### 1/5 — Never works *2024-06-18, version 8.0.7* Never works ### 1/5 — Never works *2024-05-07, version 8.0.7* Never works Have to have password reset constantly Stopped using it ### 2/5 — Unable to give nickname to order *2024-04-30, version 8.0.7* Other apps like purolator allow to rename or put notes to order. It helps to recognize quickly what has been ordored ### 1/5 — Part not shipped *2024-04-26, version 8.0.7* This part was not shipped even through it was order at 1:23pm this is unacceptable! ## Most critical reviews (10 lowest-rated) ### 1/5 — Ernie *2026-06-23, version 8.0.54* The app is useless as you can never get true information on where the parcel is so the app is totally useless . I have used DHL via Ebay and out of 4 cases had 4 failures so the worst courier company i have ever encountered so very poor overall ### 1/5 — Feedback *2026-04-29, version 8.0.54* Unable to submit feedback for deliveries ### 1/5 — Parts were never delivered to customer *2026-01-14, version 8.0.54* Tracking says parts delivered but they did not. ### 1/5 — Clear as mud *2025-11-21, version 8.0.54* I much prefer the Australia Post App and service. I have no idea whether my goods have left, are on the way let alone where on the planet or country they may be. DHL you need to vastly improve your service and app. Disgruntled customer who prefers Australia Post. ### 1/5 — Wrong *2025-11-20, version 8.0.54* never received a part ### 1/5 — Buggy mess! *2025-09-16, version 8.0.50* Completely incompetent app that couldn’t tell you which day it is let alone where your package is ### 1/5 — Rate this order doesn’t work *2025-08-21, version 8.0.50* Rate this order button doesn’t work. Redownload app and still doesn’t work. ### 1/5 — Unintuitive *2025-08-20, version 8.0.50* Lots of guessing on which link to click to get the info I need for when, where, who, and what time. ### 1/5 — Never shows ETA *2025-07-04, version 8.0.21* The Name of this app should be track and Guess. It never show when delivery is coming ### 1/5 — No good service *2025-06-03, version 8.0.21* Did not provide any detail of delivery and no notification. Only drop the undelivered shipment card. No good service ## Most praised reviews (10 highest-rated) ### 5/5 — What’s the point? *2025-04-25, version 8.0.21* An app to track shipments that frequently will not update the status of shipments. What’s the point? ### 5/5 — Awesome *2024-02-07, version 8.0.7* Great app! Fast & easy to use!!! ### 5/5 — It works like a charm *2024-01-30* My initial thought was that I need to scan the tracking #. Once I entered the ref # it did what was supposed to. The only downside would be to have the POD button more visible. ### 5/5 — Wooow *2022-04-20, version 7.0.0* Best app ever ### 5/5 — Super cool *2022-03-16, version 7.0.0* Really like the ap it helps me rate my delivery and driver! ### 5/5 — Awesome *2021-01-11, version 4.0.0* Great app! Fast & easy to use!!! ### 5/5 — Works great *2020-12-14, version 4.0.0* Works great, loads and responds fine. ### 5/5 — Great Tool *2020-12-11, version 4.0.0* Easy to use - data at your fingertips !! ### 4/5 — Wrong part number serial in box *2022-11-09, version 7.0.0* The serial number in box does not match paperwork on packing list Old used part 2014 ### 4/5 — Help *2022-01-12, version 7.0.0* It’s not working for me…. I can’t see my notifications --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*