# mySWICA — user reviews

> 44 indexed App Store user reviews of mySWICA by SWICA Krankenversicherung AG, rated 4.40/5 from 181 ratings.

- Source: https://appshunter.io/ios/app/myswica/id1451930779/reviews
- App overview in markdown: https://appshunter.io/ios/app/myswica/id1451930779.md
- Rating breakdown: 5★ 136 · 4★ 14 · 3★ 11 · 2★ 4 · 1★ 16

## Newest reviews (13 of 44)

### 2/5 — Très pratique mais …

*2026-02-04*

Envoyer des messages est une galère. L’app n’accepte pas de caractères tels que l’apostrophe par exemple. Donc pour une francophone c’est vraiment pas pratique. J’ai mentionné le problème plusieurs fois mais ils ignorent.

### 3/5 — App lacks essential features

*2025-03-28*

Should be able to set up, initiate and modify payments through the app
App is quite buggy and freezes regularly 
General frame work is good

### 2/5 — Payment methods need update to current century

*2023-02-16, version 4.1.7*

Why no option to simply pay bills online? As it happens for phone bills? No scanning, just click and pay. That would be way easier and more efficient.

### 3/5 — Face ID not working

*2022-12-21, version 4.1.7*

Good app overall but the Face ID has been broken since forever in my case and the login with Sms code eaxh time is very frustrating.

### 3/5 — Probleme beim zweiten Start

*2022-11-11, version 4.1.3*

Ich kann die App immer nur einmal verwenden.
Beim nächsten Login kommt nach Eingabe des SMS Code nur ein weißer Bildschirm und ich muss die App neu installieren.

### 2/5 — Terrible login experiece

*2022-10-01*

Every time i log in I have to write user/pass and wait for a code send on my Swiss number.
The Face Id does not work consistently and 9/10 times I have to do the above.
Then there is no option to log in without an sms confirmation code. Face id should be enough + they should have options like 3rd party auth apps to generate the code. Every time I use another sim card it’s a pain to use this app.

### 1/5 — Taugt nix

*2022-02-24, version 4.0.6*

Krschmpf

### 2/5 — iPhone 13Pro

*2021-09-29, version 4.0.5*

New Phone identical to iPhone X and your latest update do not work with DuckDuckGo Browser….this browser is set as default system wide.
Thru the DuckDuck Browser login works

**Developer response:** Hi Jeff Baruh, thank you for your feedback. Face/Touch ID will be launched soon.

### 1/5 — Eine der unnötigsten Apps, die ich je runtergeladen hab...

*2021-09-03, version 4.0.4*

Ausser Rechnungen einsehen und meine Zugangsdaten ändern geht hier nichts!! Obwohl Anmeldedaten und Face ID hinterlegt, muss man JEDE Anmeldung mit einem SMS-Code bestätigen. Dann kann ich mich auch gleich über den Browser anmelden. Schade, dass man keine Minussterne geben kann!!! Würde mich interessieren welcher Einstein gemeint hat, dass das auch nur ansatzweise etwas mit einem KundenPORTAL zu tun hätte!

### 2/5 — Da semplificare

*2020-09-30, version 1.7.0*

Capisco la sicurezza, ma addirittura un codice di verifica SMS ogni volta che si accede, mi sembra eccessivo! Manco un conto bancario... User e password (con impronta digitale) sarebbero ampiamente sufficienti.

Suggerisco anche di poter introdurre una funzione di “Note” quando si caricano le fatture. Il nome assegnato automaticamente al documento non permette di identificare velocemente importo e a cosa si riferisce, così rende più complicato il check tra fattura caricata e fattura di accredito ricevuto. Visualizzare L importo a fianco aiuterebbe anche molto.

### 1/5 — Logged out non stop

*2020-09-27, version 1.7.0*

Since the last update it is a nightmare to upload a document! I am logged out most of the time after having clicked on “done”. 
Also if I want to exit the scan process before the end and I click on cancel, instead of going back to the home screen I am simply logged out.
Lastly I have updated my phone number but I am still receiving the security code on my previous phone number...
It is a disaster, please give me back the old app! Yes it was ugly but who cares! I just want to be able to upload my invoices

### 1/5 — Funktioniert nicht

*2020-06-15*

Ich musste bestimmt 15 sms Codes anfordern. Die dann alle auf einmal rein kamen. Nach dem Login gefrorene App. Kann nichts anwählen oder drücken. Komplett untauglich.

**Developer response:** Hallo Kia522, das sollte nicht passieren. Bitte sende uns mehr Informationen dazu an mySWICA@swica.ch, damit wir dem nachgehen können und dir beim Problem helfen können.

### 1/5 — Données couverture assurance

*2020-06-02, version 1.5.0*

Depuis la dernière mise à jour il m’est impossible d accéder aux données liées à la couverture d’assurance. Aussi depuis cette mise à jour, certains documents ne sont plus disponibles (ex: récapitulatif des frais, décompte des primes)

## Most critical reviews (10 lowest-rated)

### 1/5 — Hit Firma

*2026-07-01, version 4.33.0*

Absoluter schlecht

### 1/5 — Betrug oder was? - Ein ziemlich krasses System

*2026-03-15, version 4.28.0*

Jährlich 6’600 + 2’500 CHF für die SWICA – ohne besonderen Anlass. Einfach jedes Jahr so einen großen Betrag ausgeben. Erst wenn man über diesen Betrag kommt, übernimmt die Versicherung eventuell einen Teil der Kosten.

### 1/5 — L’app ha smesso di funzionare

*2025-10-27, version 4.23.1*

Da stamattina non è più possibile effettuare log-in

### 1/5 — Impossible de se connecter

*2024-08-01, version 4.9.0*

Depuis plus d’une semaine impossible de se connecter car on ne reçoit pas le sms 
J’ai supprimé l’application et réinstallé ça ne change rien et personne ne nous propose de solutions !!!

### 1/5 — Updates messing up an otherwise ok app

*2024-07-22*

Version 4.9.0 doesn’t allow me to log in

**Developer response:** Hello and thank you for your report. As we need more details regarding this issue, please contact our SWICA Customer Service. We will be happy to help you. Best regards, SWICA Healthcare Insurance Ltd

### 1/5 — Bad and expensive insurance

*2024-04-02, version 4.7.0*

Bad and expensive insurance which does not cover essentials.

### 1/5 — Awful

*2022-12-13*

Never remembers face id setting.
Forced to use the app

**Developer response:** Dear indoorcyclist. Thank you for your feedback. The login bug has been resolved with the version 4.1.7. I'd suggest you to uninstall the app once completely and then log in again. If you are still facing the same issue, go to your settings, turn off Face / Touch ID log in once and turn it on again. 

If you have any further questions, our SWICA Customer Service will be happy to help you. Best regards, SWICA Healthcare Insurance Ltd

### 1/5 — Still broken

*2022-11-29, version 4.1.3*

20+ days ago i left a review that the app was broken. the devs replied to it saying they are aware of it and they will fix it soon.

it is still broken.

if i want to use the app i have to:
-uninstall
-reinstall
-login

after adding secret code app only manages to login once. afterwards every time it just gives a white screen.

### 1/5 — Not working

*2022-11-26, version 4.1.3*

The app is extremely useful to manage my Healtjcare insurance.
 However, For now several months, and I have reported to Swica, the App it is not working. Right after downloading it, I can access my dossier and all the functionality. If I try a day later, I can’t 
Really frustrating

### 1/5 — Cannot track my monthly statements!!!

*2022-04-04*

I have several key issues with this app. I mainly downloaded this app so that I could go digital and reduce paper waste, but it is of no use to me if I can’t properly track my records through here. MY FIRST ISSUE is that my premium statements are not made available on the app because they are paid through direct debit. It does not make sense that I do not have access to a digital record of the statements, and that I would only be able to access them if I also ask for a paper copy. MY SECOND ISSUE is that I cannot track which benefit statements have already been paid. It only shows me the amount due, but it does not show in any way which payments have already been completed and which ones are still pending. I am trying to minimize waste by going digital, but it doesn't make sense if I can't access my records! Very frustrated customer.

**Developer response:** Hello SwissBoricua. Thank you very much for your feedback. We will make sure to forward your issue regarding the premium statements to the responsible department. As for the second issue, this is something we are currently working on for mySWICA. If you have any further questions, our SWICA Customer Service will be happy to help you. Best regards, SWICA Healthcare Insurance Ltd

## Most praised reviews (10 highest-rated)

### 5/5 — Slow, buggy

*2026-03-11*

It doesn’t load digital insurance card.

**Developer response:** Dear Sepx. Thanks for the report. If possible, please provide more information regarding this issue so that we can help and assist you with this matter. We recommend you use the form for reporting technical issues (found under "Help" in the "More" menu) so that we can analyse and hopefully fix this issue for you. Your mySWICA Team

### 5/5 — 5 Sterne

*2024-01-15, version 4.6.1*

Ich möchte die SWICA und ihre Mitarbeiter loben für die professionelle und unkomplizierte Zusammenarbeit. Alle MA sind immer sehr freundlich und kompetent und die Belange werden rasch und zuverlässig behandelt. Ich werde Euch weiterhin empfehlen und Danke.
Beste Grüsse,
Beat Sutter

### 5/5 — Conosco Swica da 30 anni soddisfatta!

*2023-05-14, version 4.3.11*

Sono molto soddisfatta! Grazie

### 5/5 — App broken

*2023-01-10, version 4.1.7*

Tried everything, i phone support, app delete and reinstall checked blocked numbers , since 29 october I do not receive the telephone code to log in the app.. contacted swica many times, no success! HELP

### 5/5 — Facile d’utilisation

*2021-05-21, version 4.0.1*

J’aime la simplicité de l’application et la possibilité d’envoyer les documents directement par photo

### 5/5 — Good stuff !!!

*2021-04-30, version 4.0*

Very nice app and very helpful

### 5/5 — Super App

*2019-09-01, version 1.0.6*

Die neue App ist super, aber ein mir wichtiger Verbesserungswunsch: Belege nicht nur per Foto-Scan Funktion hochladen, sondern auch als PDF aus digitalen Rechnungen vom Smartphone direkt übermitteln können.

### 5/5 — Français

*2019-05-28, version 1.0.4*

Grâce à vos bons conseils je peux dire que cette application est formidable ! Je trouve tout ce qui me concerne sur mon smartphone et je peux m’en servir même à l’étranger!! 
Merci et bravo !

### 5/5 — Praktische App

*2019-04-23, version 1.0*

Viel praktisch als vorherige App. Professionell gemacht.

### 4/5 — Buona, serve dark mode

*2026-07-13, version 4.33.0*

L‘app è fatta bene ma la mancanza di una dark mode ben fatta aumenta l‘affaticamento degli occhi, altre Casse malati hanno giá integrato la dark mode.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*