# myt care — user reviews

> 14 indexed App Store user reviews of myt care by MAURITIUS TELECOM LTD, rated 1.80/5 from 5 ratings.

- Source: https://appshunter.io/ios/app/myt-care/id1554265996/reviews
- App overview in markdown: https://appshunter.io/ios/app/myt-care/id1554265996.md
- Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4

## Newest reviews (2 of 14)

### 1/5 — Doesn’t even deserve 1 star

*2024-04-24*

Worst app I’ve ever used

### 1/5 — Impossible de scanner mon passeport

*2023-11-03*

Il est impossible de scanner le passeport
Malgré que le cadre de scan devienne vert le même message « time out » s’affiche.
Je vais devoir aller en boutique. C’est dommage.

## Most critical reviews (10 lowest-rated)

### 1/5 — Aucun intérêt

*2026-08-17*

Impossible de s’enregistrer si pas de numéro mauricien existant, rien ne fonctionne 
Application strictement 0, allez en boutique

**Developer response:** Bonjour, 

Nous sommes désolés pour cette expérience. Cette mesure permet de protéger votre compte grâce à une vérification sécurisée. Pour toute assistance, contactez-nous à contact@telecom.mu ou appelez-nous au 8900, et notre équipe se fera un plaisir de vous aider.

### 1/5 — Garbage

*2026-08-09*

If I could rate lower I would, every time you try to log in there’s an issue. Absolute waste of time. If you develop an app especially for clients to view account or top up, make sure it works before listing it

**Developer response:** Hello,

We’re sorry to hear about your experience! Our team is continuously working to improve app stability. Please email contact@telecom.mu so we can look into your account and assist you.

### 1/5 — Impossible de se connecter par moment

*2026-05-15*

Je ne sais pas qui a codé cette application… mais depuis le temps et avec nos moyens en 2026 il serait quand même temps de créer quelque chose qui tiens la route.

**Developer response:** Bonjour. Nous travaillons continuellement à améliorer votre expérience. N’hésitez pas à nous faire part de vos suggestions à l’adresse contact@telecom.mu.

### 1/5 — Garbage

*2026-04-29*

Essentially unusable. You cant even pay your bill on it lol. Worst UI ever. Forgets login. How these people operate a mobile network escapes me.

**Developer response:** Hello,

We’re sorry about the payment issue. Please call us on 8900 or email contact@telecom.mu, and our team will be happy to help with your bill payment.

### 1/5 — Crash

*2025-11-05*

Total crash on iphone 13, IOS 26. Cannot Login in spite already registered.

### 1/5 — Ne marche pas

*2025-10-24*

Impossible de s’enregistrer, l’acquisition de la photo du passeport (pour les non mauriciens) ne fonctionne pas.

### 1/5 — Impossible de login

*2025-07-27*

Très mauvaise application

### 1/5 — Worst App With Worst SOP

*2024-11-06*

Who thought it would be a good idea to force people to register on an app in order to recharge their number. When you do that atleast hire good developers to make the app work. Whoever the developer is please learn how to code and about UX before taking up another project.

### 1/5 — Nul

*2024-10-14*

Nul

### 1/5 — Impossible Liveness Détection !????

*2024-05-12*

I managed to scan the passport but impossible to continue for Liveness detection.... I am very disappointed!!!

## Most praised reviews (2 highest-rated)

### 4/5 — Mobile app.

*2024-01-19*

I must admit when the mobile app is running then it is good.  I will now increase the rating from 1 star to 4 stars. 
It played up on my account lately and it did not allow me to recharge.  but after raising  a concern they have now sorted it . 
 Yes now I would recommend the app.  
You can check and pay your landline bill. You can buy mobile phone internet packages. You can request to swap for a eSIM subject to the type of mobile phone which you can see from a dropdown list   You can apply on line for an internet package for your home/household. There are other things you can do with the app. 

So I am sorry if I doubted you before , MTL   But  I believe there was a glitch in the system which can frustrate customers if it is not consistently maintained. 

Also the other app my.t mobile is obsolete. And I wonder why it is still showing in iPhone apps and playstore. I suggest  removing it as it misleads and wastes people’s time when they download it. 

For the 1 plus  billion rupees  profit that MTL makes I am sure it can invest into improving these glitches.  Thank you.

### 2/5 — Impossible d’aller au bout du rechargement de mon forfait

*2024-12-30*

De premier abord l’app est très bien et facile à configurer avec un forfait existant. Cependant quand j’ai voulu recharger ma SIM, au moment d’arriver au paiement un message d’erreur invalide data s’affiche. C’est frustrant surtout parce que ce message n’indique pas quel est le problème…

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*