# myTango Energy — user reviews > 41 indexed App Store user reviews of myTango Energy by myTango Energy, rated 5.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/mytango-energy/id1658499113/reviews - App overview in markdown: https://appshunter.io/ios/app/mytango-energy/id1658499113.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (12 of 41) ### 1/5 — Frustrating app *2025-02-25* Would be great if I could actually pay my bill. Every time I try to pay, it says it’s declined and if I’m using the app to update it to the new version…..every, single, time!! The version is up to date!!! Ugh!! ### 1/5 — Payments *2024-10-23* Constantly trying to pay my bill through the app, rather than waiting for the direct debit date, and getting a payment declined error every time! Have tried Credit/Debit card and ApplePay. App is the latest. Really frustrating. ### 1/5 — Useless app *2024-10-18* Apple pay doesn’t work on the app and on the web. Tried paying the web and the apple pay button is just for show. You can’t actually press it. So decided to download the app and the app is miserable too. Apple pay doesn’t work on it. Payment declined and it tells me to download latest version. I literally just downloaded the app. Anyway this is the final bill for gas and electricity as I have now changed providers due to this monthly issue i run into. Buzz off ### 1/5 — Rubbish App *2024-10-10, version 1.10* The App will not allow you to pay using Apple Pay when you receive a bill. It usually works a few days later. Currently it does not work at all. I was promised a call back after contacting the company. Still waiting. ### 1/5 — Would be good if I could pay my bills *2024-10-07, version 1.10* Is always updated yet keep getting told to update with declined payment ### 1/5 — Would be good if I could pay my bills *2024-09-25* Is always updates yet keep getting told to update with declined payment ### 1/5 — Direct debit issues *2024-09-19* No matter what I do the app shows that direct debit is set up correctly but each month I get a notification saying direct debit has failed. Tango have been told about it multiple times but no fix or follow up yet. ### 1/5 — Terrible app if you have a proper password *2024-09-18* Will not allow my password manager to either insert the password or even copy/paste. No doubt the developers think it’s super secure, but I’ll be blowed if I’m typing in a complex 24-character password every time. Never been able to even see if the rest of the app is any good. Have to log into the webpage instead. ### 1/5 — Payments fail *2024-09-06, version 1.9* As others have mentioned, payments for bills fail and cannot be processed ### 1/5 — Bugs in payment processing *2024-09-03, version 1.9* Cant process the payment, asking to update the app. I checked and its the latest version already ### 1/5 — App just lists error codes and does nothing *2024-08-24, version 1.9* Error successful and 0 successful. What the? And then Once it does finally login in, you try to contact tango and the captcha never completes. ### 1/5 — Bad experience *2024-08-23, version 1.9* Customer service representative hang up on me as he had lack of knowledge for his work ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless App *2026-06-20* After complaining and putting negative one star reviews for over 2 years the app worked using Apple Pay for one month. Now Apple Pay has been deleted as a payment option. The muppets failed again. DDS. **Developer response:** Hi there, thank you for your feedback. Not being able to copy and paste card details is a security protocol, however, if you use Apple Pay you can use the stored payment methods on your phone to make a payment. Alternatively, you can also log into your customer profile on the app and use saved payment methods. ### 1/5 — buggy app *2026-01-05, version 1.13* so frequently this app declines in payments and wastes my time when there is sufficient funds available which results in an overdue bill. this is extremely frustrating. please fix your buggy payment system. ### 1/5 — Not accepting payment *2025-12-24* Have tried many times over a month, the app still doesn’t accept payment. The error message advises to update the app but the apps up to dat frustrating. ### 1/5 — Doesn’t function properly *2025-10-11, version 1.13* Cannot select date to disconnect services.. it hangs. ### 1/5 — Woeful payment system *2025-10-08, version 1.13* Your payment system is woeful tried 3 times - please sort ### 1/5 — Change of payment card *2025-10-06* Very frustrating that you cannot easily change your payment method via the app. It appears to be set up to direct debit with the new card but doesn’t go through on the due date. Then shows ‘declined’ if you try to manually pay. Now I have to find time between work to call and fix the problem. ### 1/5 — Useless App *2025-08-26, version 1.13* This app is useless to pay bills. It has been for years. The company has done nothing to make it work. They make obscene profits from selling solar inputs purchased for less than half a cent per kw and sell it back to people for over 47 cents per kw. Ninety four times what they paid. Making these huge profits and they are too tight arsed to fix their app. ### 1/5 — Payment issues *2025-07-18, version 1.13* Dosent allow payment Apple Pay Credit card payments don’t work ### 1/5 — Payment system does not work *2025-06-17* Average app. Tried to pay bills, sometimes works and a lot of the time doesn’t. Spoke to online chat and they have no idea and have referred to IT department. ### 1/5 — Can’t make payments *2025-04-05, version 1.12* Every time I try doing payments through the in-app apple pay, it declines. Please fix it ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2025-02-24* Make the app simple and easy to understand how you use the energy ### 5/5 — Love it *2024-10-18, version 1.10* Great app, easy to use and understand ### 4/5 — Almost really good *2026-01-02* I like this app it works well and gives me lots of information. Especially useful when I am travelling. My only issue is that Apple Pay, although a payment option, just doesn’t work. If it doesn’t work and you can’t/won’t fix it, please remove it. ### 4/5 — Be great if you could download your bill. *2024-07-26* App goes ok most of the time, my only gripe is that the button in the top right corner doesn’t work to download your detailed bill straight into your files. **Developer response:** Thank you for bringing this to our attention, we appreciate your feedback. Thanks - Andrea ### 3/5 — Why is only electricity showing *2023-07-16* Why don’t you have the gas bill on here also? **Developer response:** Hi there, thank you for your feedback. You can link multiple accounts, including different fuels (gas and electricity) at the same property, from the My Profile screen. Multiple accounts can be toggled from the banner at the top of the App. Thanks - Andrea ### 2/5 — Payment of bill in app *2025-09-25, version 1.13* Apple Pay still does not work ### 2/5 — Randomly declines card *2025-06-07* Randomly declines card payments despite details being correct and having enough balance, have to try several times for it to work causing late payments. ### 2/5 — Not well tested *2024-12-28* A lot of fuss to register, will not allow password manager to autofill password and will not allow paste of password. User ID field to log in only accepts email address, not user ID. App is shrunk on iPad, did you make an erroneous assumption about screen resolution? Changing personal details saves but does not display new values, had to log out and back in to see that it was saved. ### 2/5 — Freezes a lot *2024-07-10, version 1.9* Has the potential to be great, and helpful. However the freezing is infuriating ### 2/5 — Needs further development *2023-09-04* I have electricity & gas but app only displays the electricity account. Why not both? Also the main reason I wanted the app was to monitor energy usage but the app only shows 10 months history which is less than displayed on my energy bill emailed to me. **Developer response:** Hi Josh, thanks for your review. You can link multiple accounts, including gas and electricity at the same property from the My Profile screen. Your multiple accounts can be toggled from the banner at the top of the App. This should display up to 24 months of usage data. If there is an issue with only partial data being presented, please email us at support@tangoenergy.com. Thanks - Andrea --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*