# MyTeleMed

> HIPAA-compliant medical messaging and patient communication management for doctors. (iPhone/iPad app by CareXM, LLC.)

- Source: https://appshunter.io/ios/app/mytelemed/id480074134 (this page in markdown: same URL + `.md`)
- Developer: [CareXM, LLC](https://appshunter.io/developer/1588775215)
- Category: Medical
- Price: Free
- Rating: 3.00/5 from 39 App Store ratings · 20 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 24 MB
- Languages: American English
- Released: 2011-11-18
- Data updated: 2026-08-14
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mytelemed/id480074134/reviews.md

## What is MyTeleMed?

The MyTeleMed iPhone app allows doctors to securely manage their important medical messages with HIPAA Compliance by protecting any Personal Health Information (PHI).

How does it work?

Patients call your dedicated number that reaches TeleMed answering service which is available 24/7/365. Doctors are notified by receiving messages in the app. Doctors can also contact customer service directly through the app via phone and e-mail.

Doctors that use the MyTeleMed app receive push notifications that notify them of a new patient message. The doctor can click on the notification and open the patient messages within the MyTeleMed app. The message will contain the severity of the message, message details, and call back information. Doctor’s comments and callbacks on messages are logged with the time and duration of the call and even provide an option to record the call.

For an extra layer of message delivery assurance, TeleMed creates a customized escalation procedure that repeats messages or calls you within timelines you set. If you cannot be reached, the call is escalated to others per your instructions. You can manage your escalation procedures through our website or by contacting a TeleMed service representative by phone.

In addition to unquestionable HIPAA compliance some of the MyTeleMed app’s benefits include:

• Messages reside on a web based server, accessed by your phone by distinct user name and password protection. Text messages reside on your phone- Mobile theft is a leading cause of HIPAA breaches.
• Complete Documentation From Message Origination To Call Back.
• Custom escalation based on message read or call back events.
• Make and save comments on the messages.
• Customize your new message alert modes, includes badge notification of new, unread messages.
• Your Office Number Shows On The Caller ID when making the call back. Don't worry about hiding your mobile number again.
• Access Customer Service 24/7 with a simple link from within the app.

Get Your Medical Practice or Hospital Started With the MyTeleMed App Today!

## Key features

- HIPAA-compliant message management
- Push notifications for new messages
- Detailed message content and callback info
- Call logging with time and duration
- Customizable escalation procedures
- Secure web-based message access
- Office number display on caller ID

## Recent user reviews (10 of 20)

All indexed reviews: https://appshunter.io/ios/app/mytelemed/id480074134/reviews.md

### 1/5 — App Not Notifying Me

*2026-01-29, version 4.13*

App continuously does not play alert or notify me when a message comes up from triage. This is very inconvenient when I am on call. Which is 4 nights a week every week.

### 1/5 — Need new version

*2025-10-13*

4.13 version doesn’t work with iPhone 17

### 2/5 — Needs an update

*2025-06-15, version 4.13*

I’m no longer getting sound notifications through the app. This has been an issue for a while now. The instructions to turn on the notifications are for an older iOS version than the current one. I was hoping there would be an update to fix this but nothing so far.

### 1/5 — Needs Face ID

*2025-02-22, version 4.13*

I have to use this when I am on call and it is so cumbersome to enter my ID and password every 15 minutes. I have a long commute and I cannot stop and pull over to enter all this information constantly. It’s unsafe. I can use Face ID for my bank, Epic, and every other ultra secure app on my phone. Get Face ID!!

### 1/5 — Needs update

*2025-01-05, version 4.13*

Has not been updated for new iOS. Not able to receive notifications at all.

### 1/5 — Desperately needs an update

*2024-09-06, version 4.13*

I use this app every night as an on call RN.  The triage nurses who write the telemed messages and the nurses who receive the messages both comment that they experience LONG delays in receiving messages.  It’s been over a year since there was an update.  We need to look elsewhere for apps to use if there isn’t a performance update.

### 2/5 — Needs an update for notifications

*2024-05-14, version 4.13*

Lately this app has been spotty with actually pushing through sound notifications. I think it needs a new update with recent iOS updates. I have been missing pages because my phone isn’t making any sound with notifications from this app, and it worked very well before.

### 1/5 — Worst service line ever

*2021-12-05, version 4.12*

Do not use this company. There are many others out there that are much better. If you are an employee, there is no line for you to be able to reach a supervisor if there’s a problem with the app. I work day and night triage from Friday evening until Monday morning. I’m on call the entire time. As such, I have requested that they send a message and call me in case I am sleeping. They also promised an escalation system in case the call goes unanswered for a certain period of time. This weekend, there were never any calls from telemed, only messages. In addition-nothing was ever escalated. On Friday night I received a call in the middle of the night, they only sent one message, never called me, never escalated the message and the patient was not able to receive a call back until I found the message four hours later. I called telemed to make sure that the settings were correct, they promised me three times the supervisor would call me back. I sat on hold and waited for long periods of time each time I called to make the request. The last time I finally got a hold of a supervisor, she said she would submit a ticket to the research team. I said well when is this going to be fixed because it’s Saturday night and I do not want to miss any calls, and she said the research team won’t fix it until Monday. So I asked her if there was anything to make sure that telemed would call at night and she said it would be fixed Monday. Well on a Saturday night that doesn’t do much for patients calling in. Nothing was resolved.

### 5/5 — So much easier

*2021-05-09, version 4.11*

This helps me call people back without them seeing my phone number. Easy to get messages then call people back. Saves so much of my time.

### 5/5 — Great for Staff

*2021-03-17, version 4.11*

This app works great for our office team. Let’s them easily get questions answered and the ease of the functionality allows even our most technologically inept employee to effortlessly use.

## Frequently asked questions about MyTeleMed

### How does MyTeleMed ensure patient privacy?

MyTeleMed is HIPAA compliant, protecting Personal Health Information (PHI). Messages are stored on a secure web-based server and accessed via username and password, reducing risks associated with mobile theft.

### What happens if a doctor doesn't respond to a message?

MyTeleMed offers customized escalation procedures. If a doctor cannot be reached within set timelines, messages can be repeated or escalated to other contacts according to the user's instructions.

### Can doctors record patient calls through MyTeleMed?

Yes, the app provides an option to record calls made for patient callbacks. This feature, along with logging call duration and time, contributes to complete documentation from message origination to resolution.

### What devices does MyTeleMed support?

MyTeleMed is available for iPhone and iPod devices. It utilizes push notifications, including badge notifications for new, unread messages.

### How does MyTeleMed handle message alerts?

Users can customize their new message alert modes within the app. This includes badge notifications that display the count of new, unread messages.

### Does MyTeleMed hide the doctor's mobile number when calling back?

Yes, when making a call back through the app, your office number will show on the caller ID. This prevents your personal mobile number from being displayed.

### How can I contact customer service for MyTeleMed?

You can access customer service 24/7 directly through a simple link within the MyTeleMed app. This ensures prompt support for any issues or inquiries.

### What is the update frequency for MyTeleMed?

The app was last updated on February 28, 2023, indicating ongoing development and maintenance. The current version is 4.13.

## Version history (last 5 releases)

### 4.13 — 2023-02-28

Minor bug fixes.

### 4.12 — 2021-08-31

Bug fixes and improvements. Improved message archive process.

### 4.11 — 2020-12-22

Bug fixes

### 4.10 — 2020-01-28

Fix minor issues

### 4.09 — 2019-11-09

- Dark mode support
- Push notification setting improvements
- Performance improvements

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## More apps by CareXM, LLC

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All apps by CareXM, LLC: https://appshunter.io/developer/1588775215

## Related topics

[mytelemed](https://appshunter.io/ios/topics/mytelemed) · [telemed](https://appshunter.io/ios/topics/telemed) · [medleb](https://appshunter.io/ios/topics/medleb) · [teladochealth.com](https://appshunter.io/ios/topics/teladochealth-com)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*