# MyTelkomsel — user reviews > 273 indexed App Store user reviews of MyTelkomsel by PT Telekomunikasi Selular, rated 4.50/5 from 7,178 ratings. - Source: https://appshunter.io/ios/app/mytelkomsel/id651412430/reviews - App overview in markdown: https://appshunter.io/ios/app/mytelkomsel/id651412430.md - Rating breakdown: 5★ 5,699 · 4★ 672 · 3★ 228 · 2★ 112 · 1★ 467 ## What do users think of MyTelkomsel? Overall sentiment: negative **Pros** - 🚀 Fast application - 💡 Easy to buy and set up - 🚀 Helpful and informative **Cons** - 🐛 Frequent crashes and bugs - 🔒 Login and authentication issues - 💸 Expensive and confusing packages - 📱 Cluttered and unintuitive UI - 🔔 Too many unwanted notifications - 🇮🇩 Lack of English language support **Commonly reported bugs** - App freezes during the 'tour' feature - Unable to click 'next' button in the tour - Compatibility issues with newer iOS versions - Repeated login failures and session timeouts **Most requested features** - Simplify the app and focus on core functionality - Improve login and authentication process - Provide clear and transparent pricing for packages - Enhance the user interface for better navigation - Allow users to easily manage and control notifications - Offer comprehensive English language support ## Newest reviews (19 of 273) ### 2/5 — Poor English availability *2026-06-17* Some screens translate well, but most do not. So one moment you understand what is happening, then as you tap through, say, a payment, suddenly you lose the ability to understand what is happening. VERY bad. **Developer response:** Hi That Metal Man, we apologize for the inconvenient experience. Your feedback regarding the language has been received and will be used as part of our evaluation to improve the app moving forward. Thank you for taking the time to share your thoughts with us. 😊🙏 -Fany ### 1/5 — Login consistency *2026-05-11, version 9.2.1* Terrible platform, endless sms unwanted promo. Horrible ### 1/5 — Full of bugs *2026-04-23* Your app is full of bugs. After a recent update, you're now showing a pop up to check new User Agreement, but when I press Agree button this message stays on top of the screen and I can't do anyhing inside the app, I can't top-up, check my data, etc. I deleted the app and downloaded again, it didn't help. Fix this!!! Otherwise I would have to swifh from Telkomsel to other provider. **Developer response:** Hi Kak Mongrelo. We apologize for the inconvenience. Regarding the issue bug in the MyTelkomsel app, as an initial step please follow the guide below: 1. Force-close the MyTelkomsel app running in the background on your phone, 2. Ensure that the permissions for the MyTelkomsel app are active. Then try opening it again. If you still experience issues, contact us via call center 188 or email cs@telkomsel.com 😊 -Fany ### 1/5 — Poor -Doesn’t take international cards *2026-04-01, version 9.1.0* Poor -Doesn’t take international cards ### 1/5 — Thanks for waking me up *2026-03-29, version 9.1.0* Sending spam text messages to your customers at 1:15am and 4:20am is inexcusable. ### 1/5 — Banyak iklan *2026-03-22, version 9.1.0* Kebanyakan iklan notif gak penting. Sehari bisa 3-5x. Logikanya kita pakai app ini cuma buat ngecek atau beli paket 1x sebulan. Bukan belanja sembako yg perlu diskon dll. Gimana sih!! Mengganggu tau! ### 1/5 — Bogus App *2026-03-06* The most ridiculous cell provider app that doesn’t allow customers to log in. Logging in itself requires an OTP that they call “magic link.” This however never gets received and according to cust service call center “everything is normal” without giving any solutions on how to gain access to the app. Buying roaming package becomes impossible. Hence considering other cell providers that are more proper and legit is definitely a must. **Developer response:** Hi Kak Ivana, we apologize for any inconvenience caused. If the 'Login Failed - Link not received or expired' error message appears, please check your Inbox, Spam, Junk, or Message Filter folders. Ensure that no active filters are moving the Magic Link email or SMS to another folder. After logging in successfully, it is highly recommended to create a PIN for a smoother login experience in the future. Hope this helps. 😊 -Ken ### 1/5 — Jelek banget *2026-01-27, version 9.1.0* Apk jelek lemot ,kuota mahal ,cepat habis ,dikit" kena pajak , pelayanan kurang jelek ,tolong di perbaiki jgn cuma mau duit nya aja ### 1/5 — Data package not working *2026-01-24, version 9.1.0* I bought a data package but it didnot work ### 1/5 — App keeps freezing *2026-01-23, version 9.1.0* New update keeps freezing so I cant buy package ### 1/5 — App yang sangat jelek *2026-01-07, version 9.1.0* Tiba2 bisa ga ada sinyal untuk reload isi dari apps ini. Padahal sudah connect ke wifi yang sinyalnya bagus. ### 1/5 — Stuck *2026-01-06, version 9.1.0* Udah beberapa bulan ke belakang sama sekali ga bisa buka aplikasi ini, selalu stuck di logo😩 ### 1/5 — Access Time *2026-01-06, version 9.1.0* Very very slooowwww. Helloo now is 2026 and this apps is still slooww ### 1/5 — App Login consistent failure *2026-01-06* This app continues to deny my login. “ oops something must have happened.” my phone number is correct., I’ve deleted the app and installed it again, and still telecom cell refuses to let me into my account. This problem of denial of login happened with the old app, but with the new upgrade, it seems denial of login to be happening 99% of the time. And yes, the new app when I was able to get in has been made more complicated and difficult to find out financial information. **Developer response:** Hi, we apologize for the inconvenience. Regarding login issues or unresponsive apps, please try force-closing the app, reopening MyTelkomsel, and ensure a stable internet connection. If this persists, please contact us via email at cs@telkomsel.com or call 188. Thank you :) -Alma ### 1/5 — Getting more Expensive *2026-01-01, version 9.1.0* The packages offered are getting more expensive day by day ### 1/5 — stuck at logo *2025-12-22, version 9.1.0* stuck at the start logo. doesn’t go pass it ### 2/5 — Ganti subscription Indihome *2025-12-22, version 9.1.0* Setiap kali pilih paket subscription indihome yang baru selalu gagal. Aplikasi harusnya memudahkan tapi ini malah ribet harus telepon CS atau malah ke kantor ### 2/5 — Language option *2025-12-19, version 9.1.0* The app always resets to Bahasa after I switch to English ### 1/5 — harga kouta nya mahal *2025-12-16, version 9.1.0* harga kuota nya makin naik harga nya ## Most critical reviews (10 lowest-rated) ### 1/5 — Kecewa *2026-08-14, version 9.2.1* Baru kemaren beli paket 7GB dan dirumah pake wifi, kenapa internet saya tiba2 sisa 90MB?????? ### 1/5 — WORST APP *2026-07-02, version 9.2.1* WORTS APP! ### 1/5 — Lagging when in crucial moment *2026-06-24, version 9.2.1* I can’t purchase internet quota when it actually counts. ### 1/5 — Halo *2026-06-13, version 9.2.1* Halo is like Simpati that I have to buy packages every month instead of auto ### 1/5 — Telkomsel Simpati *2026-06-07, version 9.2.1* This service is getting more expensive and worse in its service. ### 1/5 — Aplikasi SAMPAH = JUNK APP *2026-06-07* Dikit-dikit animasi, pop up, games, sliders, promo, dan sebagainya, tapi setting nomor utama saja tidak ada cara yang mudah. Beginilah hasil kerja karya anak bangsa yang kebanyakan jalur orang dalam, dikombinasikan dengan atasan yang tidak mengerti kegunaan mendasar! Animation here and there, pop-ups, games, sliders, promo, whatsoever you may call it, but basic function as setting up main number is practically non-existent! This is a result of country’s homeboys employed by nepotism and non-merit, combined with superiors who don’t know basic usability! Bunch of junks! **Developer response:** Hai Kak Lib4s, mohon maaf atas pengalaman yang kurang nyaman 🙏 Masukan Kakak terkait animasi, pop-up, games, sliders, promo pada tampilan aplikasi MyTelkomsel sudah kami terima dan akan menjadi bahan evaluasi untuk pengembangan aplikasi ke depannya 😊 Terima kasih telah meluangkan waktu untuk berbagi feedback bersama kami 😊🙏 - Fany ### 1/5 — Avoid *2026-06-04, version 9.2.1* So spam sent. Not trustworthy. Avoid. ### 1/5 — keluhan pengguna *2026-06-04, version 9.2.1* aku mau beli paket tapi selalu stuck di loading. padahal bisa ku pastikan jaringannya sudah bagus. tapi yaaa gitulah. aplikasinya selalu aja ada masalahnya ### 1/5 — Trash apps *2026-05-22, version 9.2.1* Everytime i want to buy package, any package, there’s always pop up “Oops there was an error. Please try again” Maybe i should move to another operator ### 1/5 — Semua uang tersedot *2026-05-19, version 9.2.1* Sisa pulsa 600.000 hilang saat ambil penawaran “paket darurat”. Jangan simpan uang apa2 sama telkomsel ## Most praised reviews (10 highest-rated) ### 5/5 — Mantap *2025-12-22, version 9.1.0* Kalau bia pket harian unlinya agak dikurangin harganya ### 5/5 — epik *2025-03-11, version 8.6.2* Great fast application, easy to buy and set everything up for me thank you very happy #Epik ### 5/5 — very good *2025-03-07* good aplikasi#DPSBL ### 5/5 — Lambat *2024-06-11, version 8.1.0* Aplikasi baik. Walau lambat. Dan Cake Blast hilang ya? ### 5/5 — Marsha Clancy *2023-03-23, version 6.16.0* It is so much easier to buy internet packages using the app. Thank you Telkom ### 5/5 — HADIAH UNTUK AYAH TERCINTA *2023-03-21, version 6.16.0* INSYAALLAH DAPAT BERKAHH YG MELIMPAH DI HARI JUMAT INI😌😌DAN TERIMA KASIH BUAT MY TELKOMSEL YANG SELALU MEMBERI PAKET YANG MURAH😁DAN SELEBIHNYA SEMOGA DAPAT HADIAH YANG BESAR❤️❤️ ### 5/5 — Renee mum *2022-12-01, version 6.16.0* Good yes I do music ### 5/5 — Force close *2022-11-08, version 6.15.0* Habis diupdate aplikasi malah force close 🤦‍♂️ ### 5/5 — Please *2022-10-07, version 6.13.0* Telkomsel tlg lbh baik lg melayani ### 5/5 — App is broken *2022-08-29, version 6.12.1* Can not switch accounts in the app. No support from Telkomsel. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*