# MyTerminal — user reviews > 44 indexed App Store user reviews of MyTerminal by Port Authority of NY NJ, rated 1.80/5 from 104 ratings. - Source: https://appshunter.io/ios/app/myterminal/id1342784114/reviews - App overview in markdown: https://appshunter.io/ios/app/myterminal/id1342784114.md - Rating breakdown: 5★ 13 · 4★ 3 · 3★ 6 · 2★ 6 · 1★ 76 ## Newest reviews (18 of 44) ### 1/5 — App is garbage - missing gate info *2022-09-11, version 5.2.0* App is garbage just like the port authority. Gates missing. Horrible. ### 1/5 — Doesn’t tell you gate information *2022-09-10, version 5.2.0* Only reason I downloaded it was to see what gate a bus was at, and it doesn’t show that. The guy in the booth that has everything memorized is a million times better! 5 stars to him ### 1/5 — Bad, now dead *2022-03-01, version 5.2.0* The app was confusing and poorly designed. It was flaky, and text often wouldn’t fit where it was supposed to. Today, I launched it to check something. I told me I had to update some internal info in the app (not an App Store update), so I clicked update. It told me that failed and I could try again. Tried. Failed again. Repeat a few times. Force quit app. Launched it again. Now, it happily shows me there are no departures of any kind. No obvious way to get it to update its info. If this app didn’t verge on useless, I would uninstall and reinstall, but writing this review took up the time and energy I have to spare. And, maybe writing this review will save other people their own time. Save yourselves! Avoid this pile of garbage. ### 1/5 — Some times works. *2022-03-01, version 5.2.0* This app was great in the beginning but now at least 2-3 times a week does not work at all. I can’t see departure times or gates. ### 1/5 — Wrong information for all gates *2021-06-07, version 4.3* This app does not fulfill its sole purpose. It has completely bizarre gates for nearly all buses, like local buses supposedly being down in the basement level. ### 1/5 — Literally this app is garbage *2021-04-08, version 4.3* This app doesn’t work and just taking space on my phone 📱 so I decided to deleted and gota new one better ### 1/5 — Useless *2020-07-01, version 4.0* I downloaded the app since I recently moved to NJ and did not know my way around Port Authority nor the time schedule or gate of my bus. It does not give accurate gate numbers I’ve waited at a gate for 45 minutes and it wasn’t the correct gate. ### 1/5 — Useless *2019-11-27, version 3.0.1* Despite the claimed purpose of the app, it doesn’t include all of the bus lines. Why even bother making this app? ### 1/5 — Buggy piece of crap *2019-10-11, version 3.0.0* Crashes any time you try to do a search. Better off just going to the terminal and looking at the terminal. ### 1/5 — Crashes when searching *2019-10-08, version 3.0.0* You can’t search or locate information needed because app closes every time you click in search bar. Terrible. ### 1/5 — Crashes instead of searching *2019-10-03, version 3.0.0* On the Departures tab, if I click into the search box the app crashes. Close to worthless now. ### 1/5 — App is a joke. *2019-09-23, version 3.0.0* Everytime I try typing in the bus number the app crashes. This app is only wants data from customers. This app is trying to get New Jersey transit to fail, so path would do better. ### 1/5 — crashes *2019-09-20, version 3.0.0* went to search for a route and every time i opened the app it would crash as soon as it loaded ### 1/5 — Useless without basic destination search *2019-08-09, version 3.0.0* Basic thinking of what is needed should have been destination look up . I don’t search google maps with longitude and latitude coordinates , I use points of interest or destination address. Bus route have limited destinations , this should have been 1# thing they considered ### 1/5 — Inaccurate and missing data *2019-07-20, version 3.0.0* This app has an entire section dedicated to “more utilities”, and yet lacks all useful functionality relating to its primary purpose. I am unable to find information on the bus that I’m standing in line for RIGHT NOW. The designers and developers of this app have lost their way. ### 1/5 — The most useless app ever *2019-03-25, version 2.2.1* Worst app I’ve ever had the horror of using. I downloaded it just to find a gate number and it’s utterly useless. If I see the no results page one more time, I’m throwing my phone. Thanks for sucking as always transit authority!! ### 1/5 — Awful app *2019-03-16, version 2.2.1* Never works when needed. The screen just spins for minutes at a time. I’m on my third download just hoping it will finally work correctly. ### 1/5 — Horrific *2018-08-23, version 1.2* Greyhound is super late, by over an hour, and this app has no tracking info whatsoever. ## Most critical reviews (10 lowest-rated) ### 1/5 — DO NOT trust that app!!!! *2025-12-05, version 6.1.2* You would think that the app meant to do the most essential two things : gIve the right time and the right gate would precisely that … Only until you are finding yourself running from one part of the building to another because you trusted the app!!! Hell even the driver looked into it and couldn’t believe it so much that he stayed a little bit longer just in case that others ended following the app infos!!!! My suggestion: Delete the app and 100% speak to an agent at your bus station ESPECIALLY if the bus station is large. I know I won’t get caught twice. ### 1/5 — What a joke *2025-08-28, version 6.1.2* No map to find the buses by gate or location. Can’t buy tickets in-app. Better off walking. ### 1/5 — Inaccurate. *2025-07-15, version 6.1.2* Literally just incredibly inaccurate with times and gates. Useless app. ### 1/5 — Does not have up to date information *2025-04-21, version 6.1.0* This app does not have correct or up to date info for busses and current bus routes. ### 1/5 — Useless App *2024-09-03, version 5.4.0.1* Do you know how difficult it is to find the right gate at Port Authority? How will this problem be solved? Who will solve it? This app is nonsense, a waste of time and bureaucratic money. ¿Sabes lo difícil que es encontrar la puerta correcta en Port Authority? ¿Cómo se solucionará este problema? ¿Quién lo solucionará? Esta aplicación es una tontería, una pérdida de tiempo y dinero burocrático. ### 1/5 — Needs to be updated *2024-04-01, version 5.4.0.1* This app is a mess. Do not trust the scheduling all the time. Be ready for false bus times and missing bus times as well. This app is great for not showing you all the buses available ### 1/5 — Terrible app *2024-02-16, version 5.4.0.1* I never write reviews. This is the worst travel app I’ve ever used. Impossible to use. ### 1/5 — FIX IT ALREADY *2023-10-31* Why is the most recent schedule change not synced to the app yet? Notified people about it for weeks but can’t post it to the app? 122 still shows one time listed on its schedule, 7:30pm. Terrible app run by terrible company wish everyone would boycott ### 1/5 — full of misinformation *2022-11-28, version 5.2.0* missed my bus because it told me the wrong gate ### 1/5 — Not friendly App *2022-10-28, version 5.2.0* This App needs lots of improvement and imagination on how to make it user friendly, intuitive, and easy to use. Trying to figure out how to get back to my hotel was nothing but nightmare. Google was very helpful figuring out which bus number to take, but trying to figure out which level/gate number and door number was almost an impossible task. Not even seasoned bus riders were able to figure which gate we needed to take. Luckily after 20 minutes we found an employee that was able to decipher the crazy convoluted schedule. ## Most praised reviews (7 highest-rated) ### 3/5 — Needs more enhanced features *2018-07-31, version 1.2* It is useful when trying to locate the terminal where a bus is located and the time it will be at that gate. But it would be very useful that once I select the certain bus at a certain time it should then give me the option to see the stops on it's route for that trip. Also I would like to have a "favorite" feature where I can select a certain bus and save it to my favorites. This way I can receive alerts pertaining to my bus and see it as soon as I open the app instead of searching for it. Thank you. ### 3/5 — Could be improved drastically *2018-05-23, version 1.0* I downloaded the app and it looks ok. Could be better and more user friendly. Basically you have to know where the bus route goes. Unfortunately there is no way to save your favorite bus and make that the bus you get alerts from. A step further would be to allow you to get an alert for the bus you intend to take letting you know, from current location....”if you leave now, you can catch the 4:00pm bus at gate 300”. Also, the maps are really small and basic. Should have a more updated feel. So if you are going to a park and ride or main location that is a major stop you will find it. If not, you cannot search. It has potential and I like the fact that the gate and time are on there. ### 2/5 — Worked for a few weeks, now it doesn’t at all. *2019-10-06, version 3.0.0* I download the app to help me with, my commute. And, at first was working perfectly for two months. Then, it suddenly stopped working. Every time I click to search it kicks me out of the app. This is a inconvenience for me when, I’m trying to plan my commute home. ### 2/5 — Crashes *2019-09-24, version 3.0.0* The app is great. Has all the information you need. It crashed a lot. Since the new update of iOS 13 the app just crashes. Hope they can fix it soon ### 2/5 — Needs to be more user friendly *2018-07-11, version 1.2* You can't search by destination city it by bus number so the app is basically worthless. I feel like few people know the final destination of their regular bus. I don't understand why you can't search by bus number at the very least??? ### 2/5 — The search function does not work *2018-05-24, version 1.0* Can’t never find city ### 2/5 — So far, okay *2018-05-23, version 1.0* App is not realizing ultimate potential, which would include real-time departure tracking/estimates, especially for NJT buses. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-31.*