# myTHB Rewards — user reviews > 82 indexed App Store user reviews of myTHB Rewards by Paytronix Systems Inc, rated 4.84/5 from 6,997 ratings. - Source: https://appshunter.io/ios/app/mythb-rewards/id1246863616/reviews - App overview in markdown: https://appshunter.io/ios/app/mythb-rewards/id1246863616.md - Rating breakdown: 5★ 6,338 · 4★ 433 · 3★ 90 · 2★ 35 · 1★ 100 ## What do users think of myTHB Rewards? Overall sentiment: negative **Pros** - 👍 Great and kind people - 👍 Phenomenal food and amazing fast service usually with a smile - 👍 Friendly service - 👍 Never disappoints!! - 👍 Always the best - 👍 Great Local Breakfast Place - 👍 Bagels always great; app getting better and better! - 👍 Great Food - 👍 Awesome - 👍 Best Bagels in town - 👍 The very Best! - 👍 Fav breakfast spot - 👍 Best place in town **Cons** - 🐛 App doesn't always list the most common bagels - 🐛 Great food but app terrible - 🐛 The new app version is way worse than the old one - 🐛 Hate the new app - 🐛 App is better but still needs work - 🐛 New App Rewards Don't Work - 🐛 New app and rewards - 🐛 Can't reset my password - 🐛 Ordering system - 🐛 Orders are consistently wrong, app does not track loyalty points correctly and orders are late - 🐛 New update - 🐛 App is sometime-y - 🐛 Buggy - 🐛 You choose items and it doesn't take it - 🐛 Difficult user interface - 🐛 Find the app cumbersome - 🐛 Horrible app - 🐛 Doesn't work - 🐛 Terrible app - 🐛 No way to change payment **Commonly reported bugs** - Can't apply rewards anymore - Ordering a dozen bagels is not straightforward - Omelette ordering is not intuitive - Difficulty editing/adjusting previous orders **Most requested features** - Gift cards need to be synced - Allow a set home restaurant that is the default when opening the app - Have a button showing your cart - Tipping option ## Newest reviews (11 of 82) ### 2/5 — Takes Your Money *2026-02-09, version 25.20.2025081902* Will charge your Apple Pay without processing the order. I called and she told me this is a known issue and I have to call my bank to get my money back. Ridiculous. Update: Super buggy. Sometimes it tells me I need to re login because my session has expired, so I log out and log back in and it is the same issue. It’s like they don’t want business. ### 2/5 — Takes Your Money *2025-09-24, version 25.20.2025081902* Will charge your Apple Pay without processing the order. I called and she told me this is a known issue and I have to call my bank to get my money back. Ridiculous. ### 3/5 — App doesn’t always list the most common bagels. *2025-01-25, version 24.18.2024121101* When it works the app is great, but often common bagels like everything is not listed on the app. So one can’t preorder the bagels that they have when going to the store. Very common at the Towson location. ### 3/5 — Great food but app terrible *2024-03-02* Do you think that the best place to get a breakfast sandwich anywhere in Baltimore would have a better app but the app is an abomination. You can’t re-order anything it redirects you everywhere and you constantly have to reestablish user names and passwords and reset your password and establish new profiles every couple of weeks for some unknown reason ### 5/5 — Hate the new app *2023-12-13, version 23.22.2023110802* While I really like THB themselves, I hate the new app. Rewards are no longer streamline, the ordering process is cumbersome, and unless you know what you past orders were you can’t easily order from past orders The old app was better ### 3/5 — App is better but still needs work *2023-12-10, version 23.22.2023110802* 1. No way to change payment (change credit card!!) 2. Also no way to contact anyone for help from the App. It is better than the old app but not really fully functional as a modern app ### 5/5 — Liking the new updates so far! *2023-11-17, version 23.22.2023110802* Big improvement from the previous version ### 5/5 — New app is great *2023-11-16* Really loving the new app. Much easier to use and less likely to order from the wrong Location lol! Also easier to find my favorites ### 5/5 — THB Timonium *2023-05-01, version 2.5.0* Very, very helpful and patient with my order😉 ### 4/5 — Gift cards need to be synced *2023-03-31, version 2.5.0* Decent app, but we should be able to add gift cards as payment options. I’m always in a rush picking up in the morning. I don’t have time to go to the kiosk and order. That’s the point of the app. ### 5/5 — I love THB *2023-03-29, version 2.5.0* THB is favorite place to get egg bagel sandwiches for my family mainly because they take the time to cook the egg rather than microwave it in a plastic bowl 🤢 like some other bagel stores. They have a great variety of yummy sandwiches and paninis and even have gluten-free bagels. Additionally, the app is so easy to use and the staff is always friendly. They did a great job adapting to the pandemic, making alterations to the methods of picking up orders according to changing regulations. It has a neighborhood feel with the owner often present, long-term employees, and tables outside for the warmer months. 💕💕💕 ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless after update *2025-08-20, version 25.20.2025081301* The app worked fine for years. Now the first update in many months and they botched it. It’s now unusable because it crashes. Every. Single. Time. ### 1/5 — The new app version is way worse than the old one *2024-01-06, version 23.22.2023110802* Please revert to the old version of the app. New version of the app is buggy and has a poor user interface ### 1/5 — New App Rewards Don’t Work *2023-12-05, version 23.22.2023110802* They advertise the new app has a new reward program. The new program basically lets you accumulate points and that’s it. Must save them a ton compared to the old program. The rewards have me a reason to purchase from them. Not anymore ### 1/5 — New app and rewards *2023-12-02, version 23.22.2023110802* The new app is impossible. Not to mention, don’t drink the coffee. ### 1/5 — Can’t reset my password *2023-11-30, version 23.22.2023110802* Loveeeee THB. Updating the app logged me out and the password reset doesn’t work. So I guess no more order ahead for me. ### 1/5 — Ordering system *2023-11-30, version 23.22.2023110802* Service and products are great. this new web site is clumsy and burdensome I order nearly every day , sometimes twice a day , for 20 years This new ordering system is a pain ### 1/5 — Orders are consistently wrong, app does not track loyalty points correctly and orders are late *2023-11-24, version 23.22.2023110802* I want to support local business, but the THB app is horrible. It never seems to credit orders when using it. When picking up orders 9 out of 10 times I have to go back because something was forgotten. When provided a time it is always 10-20 minutes wrong! The only reason I ever go to THB is because my daughter and wife like it. ### 1/5 — New update *2023-11-16, version 23.22.2023110802* The new app is unusable. Considerably worse by every metric. ### 1/5 — App is sometime-y *2023-08-21, version 2.6.1* Sometimes it takes 15 min to place an order on the app. So frustrating. Why can’t I order a bagel with cream cheese , “ option not available?” You mean I can’t order an egg bagel with plain cream cheese but I can order an egg bagel? Even when I try to order another type of cream cheese that’s nut available? Why not just say no cream cheese is available at 9:30 am . Frustrating ?!! ### 1/5 — Terrible system *2023-01-15, version 2.5.0* 25 minute wait for 2 plain bagels and one with cream cheese. Not worth it. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you *2026-03-09, version 25.20.2025081902* Thank you for coming to the Bel-Air Maryland area. We really appreciate having you there. The service is always excellent. Keep it up Gus. ### 5/5 — GF for the win! *2026-02-24, version 25.20.2025081902* I used to get gf bagels every time I went to NY. Now I get them at my local THB! ⭐️⭐️⭐️⭐️⭐️⭐️ ### 5/5 — My Best Breakfast Place *2025-09-07, version 25.20.2025081902* I luv THB & the service and their great food!! Ariel is so sweet and professional. Will be my favorite breakfast place for life!!! ### 5/5 — Great Place *2025-06-23, version 24.18.2024121101* Friendly staff, great service! ### 5/5 — Best bagels in Baltimore *2025-06-19, version 24.18.2024121101* The best bagels , wide variety of goodness and great customer care ### 5/5 — Great and kind people *2025-01-23, version 24.18.2024121101* Food is awesome I’m a big fan of the locust point location where Morris and his staff are always kind, smiling and helpful. Eat here twice a week minimum! ### 5/5 — THB is the best *2025-01-01, version 24.11.2024082001* Coming out from Indiana to visit family THB is always a stop for me.. Amazing Bagels and great sandwiches. So good in fact when I drive home I always take 6-12 garlic bagels and 4-7 chocolate chip bagels home with me as well and couple 1/2 pounds of cream cheese and also a couple 1/2 pounds of egg salad. Delicious. Best bagels I’ve ever had!! ### 5/5 — Phenomenal food and amazing fast service usually with a smile *2024-08-23, version 24.2.2024020802* I love this location! Not only is the food always great the one time there was an innocent mix up they went above and beyond to make it right and were kind and considerate. The food is always fresh and amazing and so quick for pick up. Plus you Can earn free food in the app for the food you’re already getting and there are extra Sales ect too!!! ### 5/5 — Great App!! *2024-06-17, version 24.2.2024020802* Love the app super convenient! ### 5/5 — [Updated - Problem Fixed] Can’t apply rewards anymore *2023-12-21, version 23.22.2023110802* (Update) The problem has been fixed, rewards are redeemable now. (Old)The old version of the app automatically applied rewards. This new version lets you select a reward but then it’s no where to be found when you want to redeem it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*