# myTNB — user reviews > 209 indexed App Store user reviews of myTNB by Tenaga Nasional, rated 2.80/5 from 62 ratings. - Source: https://appshunter.io/ios/app/mytnb/id1297089591/reviews - App overview in markdown: https://appshunter.io/ios/app/mytnb/id1297089591.md - Rating breakdown: 5★ 22 · 4★ 3 · 3★ 4 · 2★ 6 · 1★ 27 ## Newest reviews (19 of 209) ### 2/5 — ERROR monthly bill view *2026-01-25* only shows latest bill no matter what month i choose to view. please fix **Developer response:** We offer our sincerest apologies for the inconvenience caused. Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots. - Tvya ### 2/5 — Problematic *2025-10-16, version 3.9.1* Not working well on my iPhone. Always prompt me to update my mobile number and then say my number is already on the record and hence no changes. Worst still it is stuck on that screen and you can't proceed further. ### 3/5 — Oversea Access Issue *2025-08-27, version 3.9.0* Much appreciated TNB's reply as below, "We are recommending that you access MyTNB using a VPN and select the country Malaysia to bypass this restriction. Please consider to subscribe for a known or paid VPN service. Using a free VPN version may lead to your data and privacy being breached. Only 15 countries allowed to access TNB Website and myTNB (myTNB app myTNB Portal) 1. Australia 2. Belgium 3. China 4. Hong Kong 5. Indonesia 6. Japan 7. Malaysia 8. New Zealand 9. Philiplines 10. Singapore 11. Taiwan 12. Thailand 13. United Arab Emirates 14. United Kingdom 15. United States We apologize for the inconvenience caused. - Putri" I am currently in Vietnam, not far from Malaysia, neighbour to Thailand and nearer to Malaysia than TW/HK/Japan or more! I can access to other Malaysia private or gov payment APP easily (IndahWater, AirSelangor, MBSJ, Maxis, CelcomDigi and more) without the need of a payable VPN, but why only myTNB has this issue which bringing incoveniece to oversea Malaysian? Much appreciated for your consideration & looking forward to the system upgrade. Thanks. ### 1/5 — Adding office and commercial unit is not working *2025-08-19, version 3.9.0* There is no way to key in the account no. And once I tap on the account no area, the apps just hanged there even though I waited for 5 mins ### 1/5 — Not user friendly *2025-08-17, version 3.9.0* Very confusing windows and functions, not user friendly ### 2/5 — Always buggy hard to use *2025-08-14, version 3.9.0* This app always will have inconvenient timing to bug out, it won't load properly and it won't list out how much I've used so far etc. even one time I paid first time it didn't go through saying error and refreshed the app and it showed me that there's still bill to pay, so I paid second time and it showed my receipt only for me to check my bank it had charged me twice. Horrible, hope the devs absolutely improve this simple app so we can use conveniently daily. I beg you. ### 3/5 — Average *2025-08-14, version 3.9.0* Pls add autopay credit card change for account holders, eg. I want to apply change to autopay of TNB account for family house from current autopay with elderly parent credit card to autopay with my own credit card. The features are very basic in this app ### 1/5 — Worst app and services ever *2025-08-13, version 3.9.0* Application take more than one month!!! Plus no more counter service. TNB will purposely off your account so you cant check against the status and your bills. ### 1/5 — MyTNB App always hang *2025-08-04, version 3.9.0* The MyTNB is very unstable after upgrade. Most of time can’t view bill. So poor service. Mobile service cannot maintain well. ### 4/5 — Homepage Glitches *2025-08-01, version 3.9.0* Everything is fine until lately, I’m still unable to scroll up and down on the main page. The “Need Help?” row is basically not visible to me, only the empty space of each column at the top is seen, the row itself can be scrolled horizontally and after clicking it, it can still bring me to related page. ### 2/5 — Poor *2025-08-01, version 3.9.0* Poorly designed and maintained. Currently the quick view account view shows a refresh button only that when pressed crashes the app! ### 1/5 — Real rubbish! *2025-08-01, version 3.9.0* The only provider in Malaysia suck all citizens money and earned so much from citizens yet still can’t provide a minimum service, website always down and still invented TNB app for what I also no idea, after invented but can’t even function properly then what is the point inventing? Cheating money from citizens and nowhere to spend? Please TNB! Focus your basic website operation first then only do alternative platform for users! Website can’t function properly and same to the App. Really shame on this company! ### 1/5 — TNB Rates for MONOPOLY - ABSURD - NO COUNTRY IN THE WORLD WITH MONOPOLY INCREASES RATES - SHAME ON U *2025-07-18, version 3.9.0* Can TNB get back to review the recent rate increase ? What a shame - monopoly and increasing rates, NO COUNTRY IN THIS WORLD HAS THIS ABSURD RATES INCREASE MEMANG - SHAME ON U ### 1/5 — Not able to make payment *2025-07-15, version 3.9.0* Useless! Payment page not showing. Cannot even add my cc info. Review here, then got reply, ask to contact through FB. Wtf? ### 1/5 — Trash app, can’t even log in 🤡 *2025-07-14, version 3.9.0* Wow, amazing app. Can’t even get past “verify your email” no matter how many times I click your stupid link. Resent it? Still nothing. Checked spam? Nothing. This is literally the only thing you need to get right so we can pay bills, and you can’t even do that? Or maybe the government wants to pay our bills for us, so we no need to pay since your app doesn’t work? 🤡 If not, fix your garbage app before forcing everyone to go “digital.” Total waste of storage space. I still love the government, please don’t sue me, I just want to pay my bill. ### 4/5 — Recently the app seems unstable even after updating the app *2025-07-10, version 3.9.0* The app was great before. But have been having some issues in the past few months. On the homepage My Accounts could not load up and it says you were unplugged. And by clicking the refresh button the app will force quit or force close. And while navigating through the app it seems laggy and sometimes it will also auto force quit or force close. Any solutions to this? ### 2/5 — Stuck at the first page *2025-07-09, version 3.9.0* Always stuck at the first page even after update, no improvement ### 2/5 — buggy as hell *2025-07-06, version 3.9.0* The app is not loading well, keep prompting that the page is unplugged. Please develop the app properly and fix the issues. Sometimes can’t even view the bill. ### 1/5 — App is dead slow!!!! *2025-07-04* What’s wrong with your app. It is so unresponsive. Don’t even know whether it is working or not since you updated your new tariff!!!! **Developer response:** We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Izue) ## Most critical reviews (10 lowest-rated) ### 1/5 — Can‘t open the app。。。 *2026-06-13, version 4.1.0* Can‘t open the app。。。 ### 1/5 — Freeze always *2025-10-18, version 3.9.1* App can’t use. Always freeze ### 1/5 — Doesn’t seem to work on iPhone *2025-10-08* Used to not load past the picture. Now goes to ‘update mobile number’ and when I put my number it says ‘same as before, no change.’ And then it will go no further. This is the correct phone number. I do not want to change it. Will continue to ignore app and use browser instead. **Developer response:** Hi, please contact us at https://www.facebook.com/tnbcareline, and we will assist in identifying the cause of the issue you are experiencing. Thank you. -Mahmud ### 1/5 — Credit card payment? *2025-09-29, version 3.9.0* Why cannot I use a foreign credit card for payment? ### 1/5 — Certain function no responding in my iPhone14 *2025-09-27, version 3.9.0* Hi, every time when I want to view my historical monthly energy usage in my iphone14, I have to uninstall and install and it doing well in the first time after log in. The 2nd time I want to use, I need to repeat to reinstall. But the pay the bill doesn’t have such problem. May I know if it only happened at my iPhone? The same apps in IPad 15 don’t have such problem. R7-9-28 Sun. What’s the hassle encountered issue to access TNB apps to view and settle outstanding bills. Everytime need to use VPN to change location to Malay for clear the bills for family in Malaysia. ### 1/5 — so buggy *2025-09-25, version 3.9.0* seems like there’s a lot of complaints yet nothing major has been done to fix the issues. today I tried to check my bills, but it told me that my quick actions is unplugged and that I have to refresh to plug back in?? but I have been spamming the refresh button to no avail. naturally, my solution was to log out of the app, and log back in. maybe that’ll fix the issue. nope. I tried logging back in, but because I forgot my password, I clicked “forgot password”. I input my email as asked, and clicked “submit”. all I got was a blank notification with the “ok” button underneath. ??????? I tried again and again to fix an issue that wasn’t caused by me, but the recurring problems with this app. seems like there’s no clear efforts to fix the app. no point having an app if such an important thing like PAYING UTILITY BILLS is always compromised like this. ### 1/5 — Useless junk *2025-09-21* Can’t add my account. The app just don’t like the number, with mo further explanation **Developer response:** Hi, please contact us at https://www.facebook.com/tnbcareline, and we will assist in identifying the cause of the issue you are experiencing. Thank you. – Daniel ### 1/5 — pls fix the bug *2025-09-08, version 3.9.0* unable to add account，it keep on crashing after i keyin all info and press next. It just keep lag there. ### 1/5 — Can’t register *2025-08-28, version 3.9.0* An email address with a 4 letter TLD (.asia), which is a valid email address, can’t be registered. The dev team should use a well tested validation library instead of writing their own. ### 1/5 — Apps always hang since several months ago *2025-08-23, version 3.9.0* Most of the time cannot open the statement, just hang there after click one of the bill for statement viewing, this has been happening since several months ago. Developers Please check throughly asap ## Most praised reviews (10 highest-rated) ### 5/5 — Application performance has been improved *2025-11-05, version 3.9.1* Easy registration, convenient in managing electricity accounts, changing ownership, checking bills and making payments through the app, which eliminates the need to visit a physical office. The app can be slow to load, often gets stuck on loading screen failing to log in or view bills. Receiving email replies during your application process is very effective! ### 5/5 — Impress *2023-11-08, version 3.1.1* I'm thoroughly impressed with this app, making bill management for both my home and my parents' residences incredibly convenient. I give it a five-star rating! Keep up the excellent work!!! ### 5/5 — User Friendly & Efficiency *2023-10-03, version 3.1.0* Ranhill Saj definitely learn from this app. Super user friendly and very convenient. I can make payments within few minutes and check My past bills accordingly. Good job TNB and to the developer 👌🏻👏🏻 ### 5/5 — Excellent app from Malaysia *2023-09-26, version 3.0.1* One of the best consumers app ever seen in Malaysia. Didn’t except to be this good. User friendly, easy to trace back records, easy to make payments… etc. Keep up the good work. ### 5/5 — very good, can tract my bill, never miss paymwnt *2022-11-22, version 2.6.9* very nice, safe time, clear ### 5/5 — Nice app. Simple and friendly *2022-07-16, version 2.6.4* Nice and easy to use. Serve the purpose. ### 5/5 — Simple app but does the job *2022-06-01, version 2.6.1* I just use app to pay bills but the app also offers bill budget (it tells you if you are about to hit ceiling or exceed your set budget). You can also track consumption up to daily provided you use smart meter (old meter doesn’t apply). I think if you rich & have multiple rent units, this app is great to monitor billing for every hiuse you own. ### 5/5 — EASY TO USE AND USEFUL *2022-05-08, version 2.6.1* I have been using MyTNB apps for a while in order to monitor and check on my electricity usage and found it easy to use and useful. I can track my daily usage through the apps. I’m staying in a condo and as such don’t have access to my meter directly so this MyTNB is a blessing. Also to check my payment although I pay using physical TNB kiosk Overall, 5 stars as it fulfill my needs completely and satisfactory Highly recommend for condo and apartment residents and also for those renting out their properties. ### 5/5 — App lose track after meter change NEM *2021-12-05, version 2.4.0* App was good and provided easy tracking of monthly billing especially if one is responsible for multiple accounts at various locations until my meter was changed to NEM after installation of solar PV. The calculations became more complicated due to energy import and export while the net amount payable is clearly stated in the bill details and outstanding balance on the App, the the bar chart displays wrong figures. I suppose the source data for graph needs updating ### 5/5 — It works as intended! *2021-12-02, version 2.4.0* App is smooth and have a nice modern UI look. The entire setting up process is easy. Functionality-wise, it simply worked as intended and allow me to pay my bills effortlessly. The added feature to send me a receipt of payment to my email for future reference is a great convenience. Thank you and keep it up :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*