# myTotal Benefits

> Health plan members track benefits, shop OTC items, find stores, and manage cards. (iPhone/iPad app by PayForward.)

- Source: https://appshunter.io/ios/app/mytotal-benefits/id1661057617 (this page in markdown: same URL + `.md`)
- Developer: [PayForward](https://appshunter.io/developer/948036991)
- Category: Health & Fitness
- Price: Free
- Rating: 1.40/5 from 200 App Store ratings · 97 written reviews indexed
- Age rating: 12+
- Requires: iOS 15.0 · 26 MB
- Languages: American English
- Released: 2022-12-22
- Data updated: 2026-09-08
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mytotal-benefits/id1661057617/reviews.md

## What is myTotal Benefits?

The MyTotal Benefits app gives health plan members access to their benefit dollars and more. 
Eligible members can track their benefit dollars, allowances, incentives and rewards in one place. They can shop for approved over-the-counter items directly from the app, or use the Find Stores tool to search participating retail store locations nearby. A product scanner can be used in-store by those who want to check if a product is qualified for purchase prior to check out. Program details and account information are always available in real-time. If a member loses their card, no problem they can manage their card status and reorder a new one directly from the app. 
With MyTotal Benefits staying physically and financially healthy is easy.

## Key features

- Track benefit dollars, allowances, incentives, and rewards
- Shop for approved over-the-counter items
- Find participating retail store locations
- Scan products for purchase eligibility
- Manage member card status and reorder
- View program details and account information in real-time

## What do users think of myTotal Benefits?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Works well for some users
- 💡 Useful features like product scanner

**Cons**

- 🐛 Frequent crashes and freezes
- 🔍 Poor navigation and unintuitive UI
- ❌ Many features not working as expected
- 🤔 Inconsistent product eligibility
- 🙅‍♀️ Inability to register or log in

**Commonly reported bugs**

- App freezes on first screen
- Product scanner not working
- Login and registration issues
- Compatibility problems with newer OS versions

**Most requested features**

- Add facial recognition login
- Improve product scanner functionality
- Enhance store locator feature
- Provide clearer instructions and guidance

## Recent user reviews (10 of 97)

All indexed reviews: https://appshunter.io/ios/app/mytotal-benefits/id1661057617/reviews.md

### 2/5 — My total benifit

*2025-10-30, version 1.0.58*

App just stop working hasn’t been for over a week I can’t check anything unless I call and when I did they know nothing useless

### 3/5 — Bring back product scanner

*2025-09-30, version 1.0.56*

This app was great until the product scanner was removed. Now the OTC part (which is what I used it for) is useless

### 5/5 — Technologically challenged, and the app works perfectly

*2025-07-24*

I read all of the horrible reviews and told my husband, “I’ll never get it to work because I am technologically challenged!” I downloaded it and thought, “Let’s give it a try.” It is one of the easiest and most basic apps I’ve ever used. It never froze once and I have the slowest and worst internet known to man! Come on people! All of these negative reviews cannot be real! The app is easy to use and self explainable. If you have a problem call the number for help.

### 1/5 — Doesn’t Work

*2025-06-10*

I saw that there was an app associated with the Medicare program website that said shop on website or app. Apps are usually better so I switched to the app. Worked fine until check out and then it didn’t work - told me to call the company. I went back to the website and signed in (with same user and password) and logged in. The item I was trying to purchase was even in the cart. I checked out using the website and it worked just fine. So app has issues when it comes to payments.

### 1/5 — Very hard to use

*2025-05-24, version 1.0.52*

I can’t believe that they don’t have a way to find if a product is covered in the app.

### 1/5 — So wrong

*2025-04-02, version 1.0.51*

Will not work… was fine in February but now won’t work..accept cookies won’t work.. cannot get it to the ordering page .. this is bad enough but try to get help is a painful experience to say the least..

### 1/5 — Terrible app

*2025-03-26, version 1.0.50*

I’m only surprised that the rating is as high as it is. I got to the screen where I enter my email and it wouldn’t go any further. Total waste of time.

### 1/5 — useless

*2025-03-22, version 1.0.50*

i’ve been trying get in the website for a week now with no luck!!!!!!

### 1/5 — Freezes

*2025-03-16, version 1.0.50*

Every time I tap “shop now” the app freezes. What is the use of the app if I can’t shop online.

### 1/5 — A joke

*2025-03-16, version 1.0.50*

It won’t even let you order anything

## Frequently asked questions about myTotal Benefits

### What can I do with the myTotal Benefits app?

The app allows health plan members to track their benefit dollars, allowances, incentives, and rewards. You can also shop for approved over-the-counter items directly within the app, find participating retail stores, and scan products to check their eligibility for purchase.

### How does the product scanner work?

The product scanner feature can be used in-store. It allows you to scan a product's barcode to verify if it is qualified for purchase using your benefit dollars before you proceed to checkout.

### What if I lose my member card?

If you lose your member card, the app provides a convenient way to manage your card status. You can reorder a new card directly through the app, ensuring uninterrupted access to your benefits.

### Is the myTotal Benefits app free to use?

Yes, the myTotal Benefits app is free to download and use for eligible health plan members. There are no subscription fees or in-app purchases mentioned for accessing its core functionalities.

### Can I see my account information in real-time?

Yes, program details and your account information are available in real-time within the app. This ensures you always have the most up-to-date information regarding your benefits and spending.

## Version history (last 5 releases)

### 1.0.74 — 2026-07-29

- Bug Fixes and Enhancements

### 1.0.73 — 2026-07-17

- Bug Fixes and Enhancements

### 1.0.72 — 2026-06-26

- Bug Fixes and Enhancements

### 1.0.71 — 2026-06-11

- Bug Fixes and Enhancements

### 1.0.70 — 2026-06-04

- Bug Fixes and Enhancements

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## More apps by PayForward

- [PayForward](https://appshunter.io/ios/app/payforward/id948036992)

All apps by PayForward: https://appshunter.io/developer/948036991

## Related topics

[braven health](https://appshunter.io/ios/topics/braven-health)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*