# myTU - Mobile Banking — user reviews > 13 indexed App Store user reviews of myTU by Travel Union UAB, rated 4.90/5 from 21 ratings. - Source: https://appshunter.io/ios/app/mytu-mobile-banking/id1484316366/reviews - App overview in markdown: https://appshunter.io/ios/app/mytu-mobile-banking/id1484316366.md - Rating breakdown: 5★ 20 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## Most critical reviews (10 lowest-rated) ### 1/5 — Account *2024-12-10* Very bad bank ! Two Days is away , And still They cant Fund or refund back money ! Support And bank not good !! Do not Use this bank !!!!!!! I regret opening this account. **Developer response:** Hi, We sincerely apologize for the inconvenience you've experienced. We understand your frustration and regret that your recent experience with our services did not meet expectations. Please know that we are committed to resolving any issues you may have. We would love to help you sort this out as quickly as possible. Kindly reach out to our Customer Support team at support@mytu.co, and we'll make it a priority to address your concerns. Thank you for your patience, and we appreciate your feedback. Best regards, The myTU Team ### 1/5 — Blocked account *2024-10-04* I received the sum of 1000euro from a friend,as soon as the money arrived MyTu locked my account,after some time they told me to drop all necessary details of the transaction which I did,but to my surprise they blocked my account and refused to return the money back to the sender,,pls is this fair?have drop plenty of emails but no positive response from MyTu,,, u told me in 3 working days the money will be refunded but it’s 4 working days now,,,,pls return back the money **Developer response:** Hi, Thank you for sharing your experience. I’m truly sorry to hear about the issues you’ve faced with your account and the delay in processing your transaction. Your concerns are important to us, and we’re committed to resolving this promptly. Please reach out to our Customer Support team directly at support@mytu.co so we can assist you further. Thank you for your patience, and we appreciate your understanding. Best regards, The myTU Team ### 1/5 — Truffa *2024-06-22* Bloccano i conti attenzione **Developer response:** Hello, We apologize for the inconvenience and issues you're facing. Please reach out to us at support@mytu.co, and we'll be glad to assist you. Best regards, The myTU Team ### 1/5 — Il sont mon argent *2023-11-10* Fait attention avec eux il sont mon argent et il sont bloqué mon compte pour rien quand j’appelle leur service client personne ne décroche faite attention avec c’est pas un compte fiable pour vous je vais vous envoyer les captures après donné moi mon argent sur tout vous plate forme vous allez me trouve dessus **Developer response:** Hello. We are sorry to hear about your dissatisfaction. Due to regulatory compliance requirements, we, as a regulated financial institution, are obliged to perform ongoing monitoring of our customer’s activity and transactions. If you payment or account has been suspended - you were informed accordingly on the reasoning behind and your further actions. ### 1/5 — ESCROCS *2023-06-05* GROS ESCROCS JE NE VOUS LÂCHERAI PAS TANT QUE VOUS M’AYEZ PAS DÉBLOQUÉ MES FONDS JE VOUS RAMÈNERAI EN JUSTICE J’AI TOUT MES JUSTIFICATIFS À JOUR !!!!!! **Developer response:** Hello. Due to regulatory compliance requirements and implementation of the Know Your Customer principle, we, as a regulated financial institution, are obliged to perform ongoing monitoring of our customer’s activity and transactions. When signing up with myTU you agreed with our T&C, where it is stated "You agree that TU may freeze the funds sent and request data when there are reasonable doubts about the legitimacy or origin of the funds or the recipient thereof." Our apologies for the inconvenience. ### 1/5 — BIG LIARS *2023-06-05* THIS IS A BIG SCAM I NEVER SEE A BANK LIKE THIS!!!! NO SUBSCRIPTION IN THIS BANK PLEASE !!!! ### 1/5 — Weird sign up and login process *2020-12-09* Contrary to other fintech apps, this one requires a questionnaire to be filled out in addition to the usual KYC verification. As if it were not enough, if it happens that the app logs you out inadverently you have to run through the sign up process again! Imagine you need to access your account in a hurry but have to submit your passport etc again. Completely unusable, paranoid. **Developer response:** Hello! We're sorry to find out about your dissatisfaction. All the information is collected according to the law and to ensure safety and integrity within our app use. Each time when connecting a new device or after reinstalling the app, you need to upload the document and take a selfie in order to confirm ir is the real account owner logging in. This process is intended to ensure the best account security we can provide. myTU team ### 1/5 — KYC not possible... *2020-11-06* Sadly KYC doesn’t work. Tried both Personal ID and Passport. App keeps telling me that I’m not from the European Union although my documents are perfectly fine. I’m from Germany. 🤷🏻‍♂️ **Developer response:** Hello Imperiuratus, We are sorry that you have experienced this issue. It was resolved in later releases. If you are still experiencing any problems, please contact us at support@travelunion.eu Kind regards, Travel Union ### 2/5 — Überprüfungen sehr lästig *2023-01-24* Also so wirklich praktisch ist es nicht. Ich wollte es führen im Rahmen einer Selbstständigkeit als Unternehmer Konto. Ich erhielt die aller erste Überweisung von 980€ die sofort in Frage gestellt wurde. Wirklich keine Zahlung vorher.. Sorry aber ich glaube das Unternehmen hat noch nicht so viel Erfahrung. Denn 980€ sind wirklich garnichts. Also wenn das jetzt immer so laufen soll, dann nervt es mich nur. Sobald die Überprüfung dann mal durch ist, werde ich das Konto sofort löschen. Man fühlt sich nur verarscht **Developer response:** Hello. We are sorry to hear about your dissatisfaction in our services. Due to regulatory compliance requirements and implementation of the Know Your Customer principle, we, as a regulated financial institution, are obliged to perform ongoing monitoring of our customer’s activity and transactions. If your account has been restricted we made sure to inform you accordingly what happened and what your further actions should be. ### 5/5 — Recensione *2024-02-25* Per adesso tutto bene **Developer response:** Thank you! ## Most praised reviews (3 highest-rated) ### 5/5 — fantastic app. tomorrow of fintech *2023-04-09* User friendly, intuitive design. Works fast and smoothly. Free to use. **Developer response:** Thank you for a great review! ### 5/5 — great banking app *2023-02-17* love the iban scanning, it should be included as standard in all banking apps **Developer response:** Hello! Thank you for an amazing score! We are doing our best to meet our clients needs. ### 5/5 — MyTU *2022-07-14* Great app, some improvements are needed but it has some unique features that I haven’t seen in other payment apps. **Developer response:** Thank you for an amazing review! We're doing our best to keep each customer satisfied with our services. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*