# myTuftsMed — user reviews > 45 indexed App Store user reviews of myTuftsMed by Tufts Medicine, Inc., rated 2.70/5 from 135 ratings. - Source: https://appshunter.io/ios/app/mytuftsmed/id1583927932/reviews - App overview in markdown: https://appshunter.io/ios/app/mytuftsmed/id1583927932.md - Rating breakdown: 5★ 41 · 4★ 10 · 3★ 7 · 2★ 16 · 1★ 61 ## What do users think of myTuftsMed? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 💬 Good communication with doctors - 📊 Easy tracking of health records - 🔒 Good security features - 🚀 Works flawlessly for some users - 📄 Access to test results - 💊 Medication tracking - 💬 Great mobile chat features - ✅ Easy to navigate **Cons** - 🐛 Login issues are rampant - 🐛 App frequently doesn't work - 🐛 Messages fail to send - 🐛 Calls are never returned - 🐛 App crashes or freezes - 🐛 Outdated UI/UX - 🐛 Poor system updates - 🐛 Inconsistent login experience - 🐛 Lacks basic functionality - 🐛 Difficult to find information - 🐛 Slow loading times - 🐛 Annoying reminders - 🐛 Registration issues - 🐛 Incorrect or missing information - 🐛 No iPad version - 🐛 Security concerns - 🐛 Invasive financial questions **Commonly reported bugs** - Messages fail to send - Calls are never returned - Stuck in screens without back/close buttons - App ceases to allow login - Touch ID not accepted - App cannot accept user information - App refuses to let you try FaceID - Unable to log in - Card rejection notifications missed - Login requires home WiFi - Verification codes not sent via text - Apple Watch link doesn't work - Facial recognition doesn't work - Reminders for test updates with no new information - After logging in, asked for more information and code - Cannot schedule appointments - Cannot register as new patient - Insurance field won't fill - Current primary care doctor not listed - Cannot request prescription refill - Cannot get through to doctor's office - Error connecting to MyChart: Error #: 13, Error: Type mismatch, Source: EWPFrameWork06 **Most requested features** - Immediate results after system updates - Step-by-step guides for updates - Backup plan for system updates - Apple Health integration - Apple Watch support - Facial recognition login - iPad version - Better insurance information handling ## Newest reviews (13 of 45) ### 1/5 — App does not work *2024-10-29, version 1.0.16* As the title says, the app does not work. I can access my Tufts account via a browser (so I know my credentials) but the app fails to connect after submitting the exact same credentials. ### 1/5 — Doesn’t work for me. *2024-10-02, version 1.0.16* Used to work. No longer does on iPhone SE. ### 1/5 — Terrible ui/ux *2024-06-17, version 1.0.14* Im using a few times per year and always!!! - update, faceID login stop ti work… a troubles only without a value for me, the customer The app owner should consider to stop waste a money on so bad execution ### 1/5 — No Apple Health integration *2024-05-15, version 1.0.14* Allow apple health integration! ### 2/5 — Still have to type ID & password *2024-03-19, version 1.0.12* Every time we log in, we still have to type ID & password. Are we living in 2010? Or developers are just lazy? ### 1/5 — No Watch Support despite being in menu.. *2024-02-14, version 1.0.11* In the apps iPhone menu there is an option to link with Apple Watch. It reads open this app on the Apple Watch. There is absolutely no way to open this app on the Apple Watch as it just does not exist on the Apple Watch!! How could this be missed? I just don’t get it.. Awful and upsetting. Also, this app has an error while trying the connect to MyChart. The error reads as follows; Error #: «span class="bold"> 13≤/span>
Type mismatch≤/span>
Source: «span class="bold">EWPFrameWork06 ### 1/5 — Going crazy *2023-12-20, version 1.0.11* Stop updating the app every two months get right the first time ### 1/5 — Worthless *2023-12-18, version 1.0.11* I've been unable to log in since the day I downloaded this app (over a year now). I can log in just fine on the web, but the same credentials here? Nothing. Just the same error message over and over: "Something went wrong! Please try after sometime" [sic] (basic login problem aside, I think the typo in such a front and center error message goes a long way to show just how little care and attention has been put into the app) ### 1/5 — Don’t bother *2023-08-15, version 1.0.10* whether on a browser or app, myTuftsMed is a royal pain in the neck. It asks for verification codes that it never sends via texts and yes my data is correct. I’m not going to wait hours for a code to be sent ### 1/5 — Security risk *2023-08-05, version 1.0.10* Tufts would like users to trust their security. However, they can no more guarantee their system won’t be breached than the DOD can guarantee that their data systems won’t be breached. Why should I risk clicking on a link that they send to me if they won’t click on a link that I send to them. Their philosophy of, “Trust us” has as much traction as any of the many large companies that have had breaches to which they only apologize for after the damage is done. ### 2/5 — Apple Watch link doesn’t work *2023-07-05, version 1.0.8* cannot link apple watch to app like it advertises. ### 1/5 — Poor quality *2023-06-21, version 1.0.7* This app says it does facial recognition. Every time I try to login it doesn’t work. Fix it or get another software vendor. ### 1/5 — Doesn’t work properly *2023-04-06, version 1.0.6* Also sends lots of reminders of test updates. Check and nothing’s new. Irritating. Also at times after logging in asked for more information and wants to send code. Not helpful at all ## Most critical reviews (10 lowest-rated) ### 1/5 — Singularly useless *2025-12-12, version 2.0.2* Messages fail to send, calls are never returned. This is the most useless app I have ever tried to use. I had a simple question, ended up driving to the doctors office to get an answer. ### 1/5 — Latest iOS update broke some stuff *2025-10-21, version 2.0.1* Since the update to iOS 26, I’ve gotten stuck many times in different screens without back buttons or close buttons and have to quit the app and reopen it to go back to the main screen or the previous screen. I’ve been using the app successfully for many years now, so this is extra annoying to me. ### 1/5 — Update review - delete and reinstall *2025-10-01, version 2.0.1* Sometime recently app ceased to allow login. Failed app update apparently. Deleted and reinstalled. ### 1/5 — Log on fail *2025-07-31, version 2.0.1* Some time you can log on if you lucky ### 1/5 — Unable to log in *2025-07-13, version 2.0.1* Can log in just fine on the website but the app will not do anything once you enter your username and password. Refuses to even let you try faceID. ### 1/5 — Terrible App *2025-07-05, version 2.0.1* 9 times out of 10 when I try to sign into this app it just wont work. Kind of crazy considering this app is used for medical reasons. ### 1/5 — This app…what happened!?!?!? *2025-06-28, version 2.0.1* This is app is awful. I’ve missed SO many payments because I wasn’t notified that my card was rejected out of the blue when I had payments set up. Now you can’t even log in anymore. ### 1/5 — Poor *2025-06-26, version 2.0.1* Been using the app with minimal issues. Lately won’t let me log in unless I am connected to my home WiFi. That defeats the purpose of using the app on my phone. ### 1/5 — the "security" is that i can never login *2025-04-04, version 1.0.17* It's not just Tufts, it's all the places that use this system. Each office has a different login, and god help you if you don't remember it. Once you actually get in, everything is incredibly laggy and difficult to find. You can send a message to the office if the app decides to display the correct office that day. Nightmare! Go back to using paper! ### 1/5 — Need help no one able to help me I’m helpless *2025-02-21, version 1.0.17* I’m experiencing the same thing right no, My doctor drops me, bc of my insurance company, they don’t want to pay those doctors when they work for the patient. So technically is the patient who is paying the conquest for that while the insurance company pocket themselves, we are the patient is suffering right. I have broken ankle, I haven’t see doctors nor nurses nor physical therapy nor occupational therapy: I’m just here, helpless, I leave alone, I don’t have any body to call nor to ask questions, the only thing I could deal is with my health insurance, right now they all brush me off, they all keep on tossing me around like ball; my work I have not hear from them: I can’t walk nor go anywhere; due to my fractured broken legs: I call my health insurance I try to explain to them they don’t want to hear me out. They keep on given different scenarios, they keep on telling different stories; instead they change plans, they tell me look for other doctors I did that, those doctors I find in the network; they not see patients right away, they send me back alway in march to April, 2025! My case is urgent, remember I have broken ankle, I can’t walking; I cant move, like I say those doctors and the insurance companies only see the $sign; they do not value people life. They doesn’t care. The only thing they care about is money, Benjamin, when you have dead that is when they pretend they try to help you: and what is good is that! You dead already, when they supposedly to help you they didn’t. Something with those doctors too. They all evil. That should be a law about they insurance companies; they government should do something about it:: it’s a shame you pay for something and when you need help they refuse to help you out; it should be law, they should hold the insurance companies responsible for let patients dead period, but, their is a God who is watching all those evil do. ## Most praised reviews (10 highest-rated) ### 5/5 — Love being in constant communication with my Drs *2026-02-06, version 2.0.3* Absolutely a great way to keep track of my health. Love that I can communicate with all my Drs here. Also having the ability to get my test results and keep track of all my meds. Absolutely love this App 🙂 ### 5/5 — Makes tracking all my medical stuff a breeze *2025-10-30, version 2.0.2* I use this for tracking visits, lab results, communicating with my doctors….everything. Works flawlessly for me. I have records from several medical facilities, and everything is a click away. ### 5/5 — User friendly *2025-10-29, version 2.0.2* Very easy to use. Great access to providers. ### 5/5 — Easy to navigate, light app *2024-12-21, version 1.0.16* Very easy app. Has good security. Easy to read, well simplified for quick review and detailed views ### 5/5 — Patient Bill *2022-07-22, version 1.0.3* Love this app can check all my appointments when I want. And can check lab results ### 5/5 — Great Mobile Chat Features *2022-04-06, version 1.0.0* A little tricky to get your answers right for the authentication, but I appreciate that level of security, and being able to interact with my records and appointments on my mobile is really nice ### 4/5 — A few flaws *2022-04-03, version 1.0.0* A few issues keep the app from a 5 star: no iPad version; there is no place to say Medicare is primary and other insurance is secondary; it should be made much clearer where to sign up for access. ### 3/5 — Give me Strength !!! *2025-10-29, version 2.0.2* Called the portal IT department and left a message. Why when you update the system you should have an algorithm set up so patients can get immediate results. Something simple that talks patients what to do, STEP BY STEP. As a suggestion, you need to develop a back up plan. Called patient servives today twice. 4 hours apart no one live to answer the phone. Thought they could atleast send a message. Or perhaps they would know what to do. They eirk very hard. Especially Paula. Thank you and have a nice day . Helen Lynch ### 2/5 — Not very good *2025-07-30, version 2.0.1* The only way I can use the features of this app is when I receive an after visit summary from my doctor. When I try to sign in, the app will not accept the previously set up Touch ID. Then when I enter all of my details, I’d and password, a message appears stating that the app cannot accept my information at this time. This has been going on for months. I haven’t bothered to try the app for a while but hoped it might work today. Nope. It’s still the same. Essentially useless. So I just have to hold on to those emails from doctors visits! ### 2/5 — Needs facial recognition *2024-05-14, version 1.0.14* Not user friendly like the BWH/DFCI --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*