# MyUAL — user reviews > 28 indexed App Store user reviews of MyUAL by University of the Arts London. - Source: https://appshunter.io/ios/app/myual/id1031526654/reviews - App overview in markdown: https://appshunter.io/ios/app/myual/id1031526654.md ## Newest reviews (8 of 28) ### 1/5 — 乐色 *2018-09-30, version 8.10.2* Doesn't work and waste my time. ### 1/5 — Doesn’t work at all! *2018-09-27* After the new update the app doesn’t work. It crashes in the moment you open it! ### 1/5 — Login bug *2018-09-19* I haven’t been able to log in despite using the right login details so I can’t even get on the app and see what I need ### 1/5 — Hell in app form *2017-12-04* Every time you want to do anything at all in this App, prepare to fill in your password 8 times. Makes you wonder what happened to tuition fees. They clearly didn't spend very much of them on this app. ### 1/5 — Big NO NO *2017-10-17, version 7.4.8* Absolute rubbish!!! ### 1/5 — Doesn't work!!! *2017-08-29* Couldn't even open the main menu. I've had to redownload it 4 times in one week... and 5 others on my course have the exact same issue. ### 1/5 — Rubbish *2017-05-08* Can't even see my Printing Credit balance. Really isn't worth the download. ### 1/5 — Keeps crashing 😑 *2017-02-20* Don't use this with the new IOS update it will crash your phone and run the battery down. Also keeps freezing and logging out if you have internet on when you use it. Needs serious improvement.😑 ## Most critical reviews (10 lowest-rated) ### 1/5 — watch out *2024-10-08, version 11.18.0* think ur big yh think ur better than me just because uve got an app. doesnt even work mate sort ur life out. ### 1/5 — I HATE THIS APP *2024-09-30, version 11.18.0* NOTHING WORKS ### 1/5 — Never works *2020-10-19, version 10.9.3* Never works. I can’t see my timetable ever. ### 1/5 — Garbage app just like the university *2020-02-02* App keeps crashing nothing works properly, lecturers will also update the time table last minute without notice. Online services are always down and time table sometimes doesn’t even show. ### 1/5 — Would give it 0 stars *2020-01-21* The most useless app I’ve ever downloaded. So many issues: it keeps logging you out from emails, Email doesn’t even load and crashes, Timetable doesn’t work. Have to keep checking my emails through safari instead. I wonder where all the money we pay for this university actually goes to if they can’t even fix the basics eg. This app. ### 1/5 — Hardly ever works... *2020-01-15* This app hardly ever works! My whole first year I couldn’t even open the app without it crashing, despite going to IT support multiple times. Now, I can’t even access my emails.. resulting in missing out on lecture time changes and tutorials with my tutors. I do admit that the app is so useful when it works on the odd occasion! However, the amount of times the app crashes on me has lead me to give up on it. ### 1/5 — Make Better *2020-01-11, version 10.0.1* That’s all. ### 1/5 — What’s gone wrong? *2020-01-03* This was working fine, really handy, however over Christmas not so much. Won’t sign into email, just keeps looping through the first screen ‘opening your mailbox’ over and over, and can’t sign up to workshops on orb. Moodle seems fine, and the library page. I’ve tried deleting and reinstalling, sometimes it then let’s me see email for a tantalising three or four seconds before deciding it needs to open my mailbox and starts to loop again. I’d have sent this to app support but the link on here just takes you to the uni home page, not sure where to go to reach developers after that. Please do try and fix this, I was using all the time before. Thanks. (Sorry for the one star rating, it really was up at 5 before) ### 1/5 — Doesn’t work *2019-09-17* The app doesn’t work things don’t load and it’s really slow so what’s the point? You need a new software engineer. ### 1/5 — 虽然这是我学校的app *2018-10-05, version 8.10.2* 英国有实体公司的官方app都普遍这么烂的吗？评分也超低的，笑哭 ## Most praised reviews (10 highest-rated) ### 5/5 — Thanks *2025-09-25* Felt bad that there’s only one review and it’s 1 star. It’s doing its best. ### 5/5 — A better app *2023-01-22* Good for ual students in the beginning when you want access to information in one hub ### 5/5 — 100/100 app *2023-01-21, version 10.33.0* app is more useful this year ### 5/5 — Usable *2023-01-21* Its easy to naviagate and all resources are accessable in one place. However kinda of bland looking and alot of sign ins required. Over all, usable! ### 5/5 — Last year it was a mess and errors everywhere, now it’s so much more accessible *2023-01-21* Much smoother and organised! ### 5/5 — Bug fixed made the app better *2023-01-21* The timetable is much clearer and organised this year. ### 5/5 — Fancy new update! *2019-08-15* Really helpful, I’ve got everything I need at my fingertips now. ### 5/5 — Update helps *2019-08-12* New update makes it much easier to find and organize things. Especially since you can move around the tiles. Seems much more stable and hasn’t crashed yet. I like the news feed too. ### 5/5 — Looking and functioning great! *2015-09-22* The app is so great! It’ very useful and finally provides an easier way to access all UAL information that was needed for so long. Great design as well - very advanced and innovative, something you will expect from an arts university. ### 3/5 — iPhone X *2017-12-10* Please update the app to fit the whole screen for the new iPhone. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*