# MyUMobile — user reviews > 214 indexed App Store user reviews of MyUMobile by U Mobile, rated 2.60/5 from 97 ratings. - Source: https://appshunter.io/ios/app/myumobile/id986248783/reviews - App overview in markdown: https://appshunter.io/ios/app/myumobile/id986248783.md - Rating breakdown: 5★ 29 · 4★ 8 · 3★ 5 · 2★ 5 · 1★ 50 ## Newest reviews (19 of 214) ### 2/5 — ads and internet *2026-02-20, version 3.13.10* today i received tons of ads about winning iphone from umobile apps, they kept sending one after another after 2/3 mins and it started to feel annoyingly . also even i bought internet 38 ringgit it has no different than 30 ringgit punya , still slow , and sometimes got no internet at all like no 5G but when i check my sister phone (shes also using umobile , eh no problem lak. FIX IT WE PAID EXPENSIVE WEY ### 1/5 — Line lemah dan lembab *2026-01-26, version 3.13.10* Saya pakai line u mobile mmg slow nk mampuss ,waulpun 5G ddk di tgh bandar 👎👎👎.. korang kalau nk line laju jgn pakai line u mobile ni… ### 1/5 — Why do I have no mobile data? *2026-01-22, version 3.13.10* Why do I have no mobile data? ### 1/5 — Ne fonctionne pas *2025-12-30, version 3.13.9* Ils m’ont prélevé trois fois alors qu’ils m’ont envoyé qu’une seule eSIM. J’ai payé pour un forfait illimité de data. Je me suis retrouvé avec un giga pour un mois. Ce sont des menteurs, je déconseille fortement vaut mieux aller chez hot Link. ### 1/5 — Completely doesn’t work *2025-12-18* 3+ days of trying to register sim, facial recognition always says not available ### 1/5 — Misleading Roaming Add-On & No Refund *2025-12-11, version 3.13.8* I purchased a roaming add-on for my trip to India through the U Mobile app. I went to Add-On > Roam & Travel, searched for “India,” and a RM15 Unlimited Roaming plan appeared. Even though it stated “valid in Malaysia,” I didn’t understand why it was showing under the India search results, naturally I assumed it was meant for India since the app displayed it there. After purchasing, I contacted customer service and was told the plan is only for Malaysia and they refused to refund me. If the plan is not meant for India, why does it appear when searching specifically for India? This is clearly an app bug or a serious UI issue that misleads users into buying the wrong plan. Very disappointed with the lack of accountability. The error happened because of the app, yet the customer is the one who has to bear the loss. ### 1/5 — I bought package 50rm/1month but the lane everytime unstable *2025-12-08, version 3.13.8* The service too bad, expensive data but lag all the time. If i know i never ever bought this ### 2/5 — Just no *2025-12-08, version 3.13.8* I decided to get a physical sim over a stupidly expensive eSIM and I really paid for it. The app is pointless, and costumer assistance does not help. And the automated responses are not even relevant. The app just isn’t clear and it’s all split up into little unnecessary sections that make it even more confusing to figure out if your sim is activated or not. All in all I want to cry ### 1/5 — Cannot use this forever *2025-11-17, version 3.13.7* It is state in the description that this app need ios 15.6 and above to use it, my ios is 15.8 why I can’t open the app?? Am I wrong? The app keep asking to update and I’m updating it until I can’t use it anymore. When I click the app, it pops up and close quickly. I keep uninstall and install it back. Nothing works! How to purchase my plan on app then? I need to ask my sister to download the app on her phone to purchase my data every time. She’s not a umobile user. Why you make an app that cannot be use?? I didn’t make any purchase on website because the price is much higher than the app. Plus the website will eventually redirect me to download the app to purchase. Not helping at all! It’s been months I can’t use the app. Being a senior developer but don’t know how to make a good functional app. So annoying. ### 1/5 — umobile puki *2025-10-23, version 3.13.7* provider goblok, belum ada sebulan speed internet dah turun sampai orang muk tengok snap WA jak susah, babi betul pukimak ### 1/5 — This apps not open This my Phone. phone name I phone 7plus *2025-09-11, version 3.13.6* This apps not open This my Phone. phone name I phone 7plus ### 1/5 — Worse, scam, slow internet services *2025-08-28, version 3.13.5* Worse internet connection umobile. At the night, connection is very worse and slow. Subscription for 12 mbps is scam, useless and lie. Never get 12 mbps. Result on speedtest for a more than 3 days checking is 1.23 mbps and less than 3 mbps. 4G on the phone but it slow then 2G. Very frustrated and stress waiting long time to loading. Useless hype marketing but in reality bad connection. ### 3/5 — Slow Internet even at 5G full *2025-08-02, version 3.13.4* Past a month plus I’m experiencing this very really bad kinda 5G internet can’t open and use very simple daily basis apps such as WhatsApp and instagram very disappointing and already raise this issue to the hotline many times and this unlimited speed cap is very slow then a speed cap of 5Mbps please help me with this I’m more then 7years loyal customer to umobile and first time I’m pushed to this extend to mention it here please upgrade or do something better to your customers. Thx hope will reach out to me ### 1/5 — No money to hire basic software engineers to maintain stability of this app? *2025-08-01, version 3.13.4* 8 out of 10 times I need to use this app to pay bills, it will automatically log me out and I have to relog at least 3-5 times to be able to get it just to get error message saying your under maintenance or is upgrading your service. I have already setup auto debit but still need to manually pay every month to prevent bar, what’s the point of the option anyways? You claim to have the best coverage and best deals but half the time I’m only getting 4G or at best 2 bars of 5G, in Klang valley! Step up your game! ### 1/5 — Sinyal buruk *2025-07-31, version 3.13.4* Promo macam betul. Sinyal busuk. Sering kali down sinyal. Selambat lambatnya sinyal di indo, ini paling parah. Cukup sampai sini lah percaya u mobile ### 1/5 — Lousy app ever *2025-07-22, version 3.13.4* Lousy service ### 1/5 — Phishing ads *2025-07-17, version 3.13.4* Apps supposedly dont have pop up phishing ads (like scammer used) that eats data traffic. Not all your customers have 5g or in good network area. Make it simple, accessible and fast loading. Please be more considerate on moderate end user who are using your service. Once u clicked on the ads and unintentionally accepted/subscribed, there is no cancellation after 3months. I thought that was a scam. But u ppl know how to get around it and when u swing all over the place and pinned to the customer and not being helpful, well my friend, it is a scam. Yeah, we can do nothing about it, all we can do is chg service after the scamming procedure is over. Thanks fr being not helpful. ### 1/5 — Nothing works *2025-06-03, version 3.13.2* Not good app, nothing works ### 1/5 — The auto debit can not bond Canada and China issued credit card, main reason is the app *2025-05-19* Except the problem above, there is a huge problem is the u mobile doesn’t have any real man customer support, no matter call or chat. ## Most critical reviews (10 lowest-rated) ### 1/5 — Line susah sangat lah,, *2026-05-25, version 3.13.13* Sudah mahal line pun tak ada,, ini saya kat bandar pun susah line. Taman sentosa, johor bahru…. ### 1/5 — credit share *2026-04-22, version 3.13.13* prepaid card 越进越多钱了 怎样转给别人 ### 1/5 — hy for who reading this, tbh i hate this app *2026-03-25, version 3.13.10* I don’t usually write reviews, but U Mobile really pushed me to this point. It’s been ONE whole month and I still don’t have proper signal. Not weak signal, literally no line most of the time. I’m paying every month for what exactly? Stress? The app can look as “nice” as it wants, but it’s completely useless when the network is this bad. Data doesn’t load, calls fail, and sometimes I just sit there staring at my phone like an idiot waiting for something to work. Honestly feels like this service is a joke. Imagine being a telco in 2026 and still can’t provide basic connection. That’s the bare minimum. I tried to be patient, but this is just embarrassing at this point. Definitely one of the worst decisions I’ve made switching to this. If you’re thinking about using U Mobile, don’t learn the hard way like I did ### 1/5 — Pick a better provider *2026-03-23, version 3.13.10* App is buggy. Unable to top up card and the plans are confusing. When you buy the SIM, you have one gigabyte standard and you have to go into the app to buy the correct plan. Be careful as some plans are for specific countries. ### 1/5 — Money drain *2026-03-12, version 3.13.10* It’s not recommended for games.Unavailable 24/7 and draining your money. ### 1/5 — Crashing *2026-02-26, version 3.13.10* This app has been crashing and unable to log in for the past 5-6 days. Please fix this. ### 1/5 — eating my money *2026-02-22, version 3.13.10* Idk whats going on w umobiles app but the other i topup rm10 and as soon as i was given a notification from my bank that i was charged for 10 from umobile, i went back to the app just to purchase my weekly add ons, the app froze and kept kicking me out. I was logged out and it wouldnt load. I waited for almost 2 days, and after deleting the app, i downloaded it back just to find out my rm10 was gone from my top up 😭. ### 1/5 — Non stop spamming notifications *2026-02-20, version 3.13.10* What is this scrappy app?? U wanna to promote your business but shouldn’t spamming your notifications like every 10 seconds… just playing game for 30min and keep receiving your promotion notices non stop…. Besides that the services u provided really lousy. Signed up for the home wifi just because of your router can be carry around and can enjoy the wifi at any where an anytime. But the services quality is always disconnected and signal not stable… Definitely will change another to isp after contract is ended. Good job ya… ### 1/5 — eSIM Setup *2026-02-08, version 3.13.10* Bought 3 sim cards total, first two had issues even trying to sign in the app, terrible experience in the app signing up might I add. On the third card, I had to deposit money to buy a plan, just to realise I need the number already in my phone to get an eSIM after buying the plan. My phone doesn’t take physical sims. So practically I’ve burned through RM70, no data, and a terrible experience. Don’t bother getting if it’s for an eSIM registration. Get an eSIM elsewhere ### 1/5 — Too bad *2026-02-02, version 3.13.10* Where to get free 10GB hotspot? I try to google, chatGPT but cannot find any glue. While I needed to but add-on to have limited hotspot usage ## Most praised reviews (10 highest-rated) ### 5/5 — Sangat bagus *2026-02-07, version 3.13.10* Untuk area petagas kota kinabalu , lIne dia kasi oke sikit sebab jangkawan kurang sampai dirumah :’( ### 5/5 — Nice update *2024-03-27, version 3.12.5* U prepaid Borneo was so good and cheaper than others for monthly use. I’m so thankfull for that because it really help me to save my credit balance. I hope its mot get removed. But sometimes even I can open other app normally with good connection, I can’t open this app. But thats okay though. I’ve been use other sim before but so far U mobile is the best. ### 5/5 — Please make it available on mac :) *2021-10-10, version 3.6.4* the only stable internet connection in my place right now is only Umobile.. just hoping that this will available on mac so that i can pay my wifi just on mac without opening my phone ### 5/5 — Best telecom plan so far *2020-06-05, version 3.1.0* I mad at Umobile at first but now I realised that they got the best telecom plan so far. Maybe sometime the data is not stable but with the price, I think it is worth it as I manage to finish all season of Money Heist (with patient). Coverage in the area play important role. Hope that Umobile can improve in term of coverage area too. ### 5/5 — Helpfull App *2020-04-25, version 3.0.2* dont trust other review plss,boleh masuk dgn senang 👍🏻good app ### 5/5 — This app does the job! *2019-09-27, version 2.13.0* This app is convenient for me to pay my bills or change mobile plans easily without having me to call the tech support or go to their store. Easy and simple app to use to check usage, current bills. ### 5/5 — Jassa Bassi Jass *2018-01-25, version 2.1.5* 12345 ### 5/5 — My honest review 😁 *2018-01-25, version 2.1.7* I really like this apps. BUT, everytime I want to open this app. It says that I need to update it. I guess in a month there is a lot of times I need to update this app. I suggest at least once in 3 months is okay to update the app. Not few times in a month. However, this app is very friendly and convenient to use. Thanks ### 5/5 — Superb *2016-02-13, version 1.3* Very convenient. ### 4/5 — Bagus *2024-03-13, version 3.11.1* Okelah --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*