# MyUnifi — user reviews > 139 indexed App Store user reviews of MyUnifi by Telekom Malaysia Berhad, rated 3.80/5 from 175 ratings. - Source: https://appshunter.io/ios/app/myunifi/id1447326559/reviews - App overview in markdown: https://appshunter.io/ios/app/myunifi/id1447326559.md - Rating breakdown: 5★ 104 · 4★ 18 · 3★ 6 · 2★ 5 · 1★ 42 ## Newest reviews (17 of 139) ### 1/5 — Stupid App *2026-02-14, version 6.0.4* One of the stupidest app ever, never do UAT properly. Each time there is an updated and it will logged out and all my bills disappear. Call helpline also useless as they unable to help. WELCOME TO MALAYSIA. Brains on their knee. ### 1/5 — Worst Update *2026-02-12, version 6.0.3* Absolutely the worst update ever. It forces users to create a new account for no clear reason, completely disrupting access to existing information. Now I’m stuck trying to track down my account number and other details that should already be saved. The whole process is confusing, unnecessary, and incredibly frustrating. The new layout is poorly designed, features are harder to find, and nothing feels user-friendly anymore. Instead of improving the experience, this update has made everything slower and more complicated. It’s a complete waste of time and a huge step backward. Wake up UNIFI! ### 2/5 — App change and whole new log in *2026-02-11, version 6.0.3* It’s all well and good to upgrade the app. But it’s not good enough to lose all my saved preferences and logins. What à pain it is to have to re-enter all my passwords and whatnot. Do better. You’re a telco!! ### 1/5 — User unfriendly *2026-02-09, version 6.0.2* What a stupid apps to kick user out when trying to pay the bill. ### 2/5 — MyUnifi *2026-02-09, version 6.0.2* Mana apps MyUnifi home? ### 1/5 — Waste of my time *2026-02-08, version 6.0.2* I hate apps that end up wasting my time - especially apps that have no thought process for consumers when being made. This new version logs you in but does not show/link your account details. When you try to connect, it says your account is unavailable. You can’t log a ticket in because you have no account. You try calling them but it’s a loop trying to just connect to them. It’s essentially a very long, stupid circle of wondering why nothing seems to work/connect the way it should. One of the most frustrating services out there is TM/Unifi, hands down. Quick to bother you for their services and promotion, slow for everything else that matters. ### 2/5 — Account login *2026-02-06, version 6.0.2* After update always log me out and today even need myself to link the account back ### 1/5 — Always error when to login *2026-01-29* This app always error when login why not just make all in 1 app don’t separate with my phone bill urghhhh **Developer response:** Hi, there. Please update to the latest version of the MyUnifi app, where you can view all your accounts, including your mobile service account. Don't forget to clear the cache in your device's browser settings before logging back in to the app. If you have any inquiries, don't hesitate to reach out to our Care Crew (https://unifi.com.my/support/contact-us). -Zaliza ### 1/5 — MyUnify app functionality *2025-12-09, version 5.49.0* I’ve been subscribing to unify since 2015. All the while OK until they introduced their incompetent chatbot Maya. It doesn’t have proper options on how to solve any issues. Only trying to promote sales. On top, I’ve been paying my monthly bills without fail for internet broadband connectivity but whenever there is problem and I try login this app using my officially registered email, I got notification to update my details, ie ID number using IC and phone number. The app states that my ID belongs to someone else and my registered mobile doesn’t exist in their database. Louse UX and not at all seamless functionality. ### 1/5 — CRM Issues *2025-10-23, version 5.47.0* Customer Relationship Management (CRM) is expected to create trust and retain the customers. However, with the MyUnifi app provided by TM, they have the sense that they have lost that personal touch. The application is predominantly concerning bills and checking accounts there is not much more. You cannot really speak with a TM employee, which makes it difficult to yell out issues or get assistance quickly. Customers are trapped in an autosomatic, wacky auto-response system when they enter the MAYA chat. You can not simply type what was on your mind. Why bother having a chat box there at all when you can not actually speak? And when there is no connection or otherwise you are informed that you may need to wait as long as seven days? That is madness in a world where things happen in seconds. Many are unhappy that TM reduced the number of staff this much, it literally makes the service slower and less responsive. It is unusual to find a company apparently choose to fall. The manner in which TM is currently conducting CRM is a disturbing trend in which they are losing touch with the very customers they need. ### 1/5 — Worthless *2025-09-11* The app is so impossible to use I end up going in to the office every time I need help. Sometimes we need to pay the bill. **Developer response:** Hi, mick salleh. We appreciate your feedback and will use it to make improvements. We recommend clearing the old cache from your device's Safari settings and updating the app. Besides chatting with the Live Chat agent, you can also contact us at Facebook (https://www.facebook.com/weareunifi) or X (unifi). We're happy to assist -Zaliza ### 1/5 — Stupid app *2025-09-08, version 5.43.0* Always got issue and no one maintain ### 1/5 — Mess and Poor Design *2025-09-02, version 5.42.1* this app is difficult to use/navigate, cannot find the account payment section, all unnecessary content, not user friendly ### 1/5 — Worse for old people *2025-08-14, version 5.39.0* Im the child from my old parents and each times it broke i need to chat the unifi contact but this new system is really hard especially to connect to easyfix and etc.. its more easy to call 100 but now its hard due to using the apps and website which is not in my account and worse when we cant contact customer service 1 by 1 like before.. This new system is really hard for my father also as he is really not good with this new system.. please give me a old system which is more better and more user friendly one as this new one is complicated and hard ### 1/5 — Malaysia’s No.1 telecommunications provider with malfunctioning app *2025-06-13, version 5.36.1* It’s hard to imagine our country No.1 telecommunications provider’s APP is so poor quality and undesirable in terms of interface, performance and features. Hope TM really improves on this. ### 1/5 — Where is click “QR scan” ? *2025-05-30, version 5.36.1* Hi Unifi, I have downloaded MyUnifi app but unable to find Click “QR Scan “ & “forget password “ . Where are they in the app ! ### 1/5 — Unfriendly use apps. Trouble in termination *2025-05-02, version 5.35.0* First of all, as I would like to terminate as no longer to use. However, to terminate is usually follow up to date, then just pay the balance after bill issued. I just get informed that the termination is 30 days work in progress. So which mean I have to pay one more month billing. When i asked is that I have to terminate before one month contract period end? The answer is NO! Have to finish contract period. So which mean of no matter how we terminate, either pay penalty or pay one more month bill (is not follow by up to date). The funniest thing and ridiculous policy I ever heard. ## Most critical reviews (10 lowest-rated) ### 1/5 — Complicated *2026-05-25* Took me 15 mins to transact **Developer response:** We truly appreciate your feedback and will continue striving to improve our services in the future. ### 1/5 — Terminating due to service issue *2026-05-01, version 6.8.2* Worst service ! We are paying for the service and this is how you treat your customers ### 1/5 — Fail to login *2026-04-03, version 6.5.1* Unable to login the app using the portal after the major update. Pointless update. ### 1/5 — Worse app *2026-04-03, version 6.5.1* Useless app in this world. The 2.0 version is worse from the previous version. Sign in unifi tv id using tv is really difficult and so troublesome. It cant sign in. Try to reported but Customer Service ask to check using EasyFix but still nothing can be done. Dont know why need so many thing to register. Unifi tv then additional Unifi Digital ID. Try login and successful then ask to close this window. Then, it bring me back to 1st step, need to Easyfix and asking to login again. Repeat the all the same thing, insert the email, phone number, verified email but nothing happen and the problem is unresolved. Useless and worse apps that not working. Unifi TV 2.0 should be more convenient but get really bad experience to watch TV. ### 1/5 — Your uNIfi app from 13 years ago when I was a BOD member is still embarrassingly poor *2026-03-09* Your CRM system is slow , doesn’t immediately update balances after payment and reconnect service immediately after payment. Even U mobile is better and more efficient. Lucky govt support has kept TM UNIFI existing until now because management is still bureaucratic like a govt dept **Developer response:** Greetings, Seat Warmers. Thank you for taking the time to share your feedback. We truly appreciate it and will continue working to improve the app. Kindly clear the cache in the device's browser settings for a smooth experience. Force-closing the app before logging back in. Should you need further assistance, please contact our Care Crew (https://unifi.com.my/support/contact-us). -Zaliza ### 1/5 — What’s going on? *2026-03-08, version 6.2.1* The app logged me out. I can’t log in. When I put my account number in it says no account found. When I pay for someone else’s account and put in the exact same account number it pulls up my account and lets me pay. No customer service, when I call the customer service number they just disconnect me. Horrible service. I have no idea what has happened but this is ridiculous. Don’t use Unifi. ### 1/5 — Everytime you change system, my payment experience is terrible *2026-03-03, version 6.2.0* I don’t have an account under my own name but i am paying for my family home under my father’s account. Everytime you change or upgrade system, i have trouble to reconnect / relink the account as the bills did not reach me monthly. Why? Since my father is no longer capable to manage this account and changing the account name to me is such a mess, i have to go through your ever-changing system and find my way through inconveniently. I don’t have this issue with TNB apps even after they upgraded few times. Is it just me? Or everyone else is having this problem? ### 1/5 — Apps update, log out account *2026-03-03, version 6.1.2* Apps update, log out account ### 1/5 — App is terrible *2026-03-02, version 6.1.2* I cannot view my bills, already made payment still no any updates and can direct to pay the same payment, already refresh still same, so slow to update ### 1/5 — The New Update Is Extremely A Disaster! *2026-02-21, version 6.0.4* First, the update has made everything messier than before. I logged in using my email, and when it’s time to make payment, my record is not there. Nothing, it’s as if I never subscribed to unifi. The new update supposedly to make things easier and allow auto log-in without hassle, or at least ensure there are no missing subscriptions or records. However, the new interface is more complicated than ever! Now i don’t even know how to make payment. Trying to call your team for help takes ages - along with habit of pass to one and another! And why would I talk to chatbot if it doesn’t resolve anything? I am totally dissapointed with the new update. Menyusahkan! ## Most praised reviews (10 highest-rated) ### 5/5 — Unifi ❤️❤️❤️❤️❤️ *2025-11-04, version 5.49.0* For home use, you absolutely must choose Unified; it's the most worthwhile wireless internet I've ever used. ### 5/5 — Easy Payment & Bill Tracking *2025-10-06, version 5.45.0* The app makes it very simple to pay bills. You can choose from multiple payment methods including FPX, credit/debit card, and the payment is usually processed quickly. The interface is clear, and payment history is available for tracking. Payments are fast and secure Receipt available instantly after successful transaction ### 5/5 — Easy bill payment *2025-10-01, version 5.45.0* So far guna this app for bill payment, takde masalah sangat pun. I can pay je bill macam biasa. One thing i would thank this app for is for their linked account feature. Sebab i tukang bayarkan for my parents’ unifi home. So senang i just login in my acc and can also see & pay bill for my parents’ acc. No need logout from my acc and login to other acc. Just with single login can pay both acc even different acc owner ### 5/5 — Easy to manage account and payment *2025-01-09, version 5.26.0* Good app. Fast service. ### 5/5 — Satisfied but can be improved. *2024-12-17, version 5.25.0* I’m leaving this review because I feel like it LOL. The updated version has definitely improved a lot. By the way, I kinda wish the login process used a password instead of an OTP. Not sure if it’s my telco or Unifi causing issues with OTP generation, but it’s a bit annoying. Anyway, other than the login process, the bill payment and internet monitoring have definitely gotten better. ### 5/5 — Needs an update *2023-02-26, version 4.23.0* The app has a lot more development to do particularly when it comes to bill payments. When we get to the accounts page, the refreshing icon will go on for ages , and we are unable to make payments. “Oops! Somethings gone wrong…” is the message that pops up. This is worse than a kindergarten app! ### 5/5 — Make life easier *2022-12-19, version 4.20.1* I have been using this app for over a year now to pay bills, check the billing breakdowns and to upgrade my package. Everything that I have been using are efficient and smooth. Love how they make things easier for me instead of having to go to kiosk or pay through jompay which I find a little complicated. However, I wish unifi would make it easier to talk to their CS through “help” button in the app instead of having to waste my time and spoil my mood talking to “maya” to a point I ended up wanting to throw my phone before being able to talk to REAL PERSON. ### 5/5 — Feedback *2022-09-01, version 4.14.0* This apps has done me lots of convenience in terms of viewing your available accounts, statements, and also current billing. I don't have to scroll my email anymore to find mv statement. Payment also can be done via this apps. I would say this is a one-stop apps that save me a lot of time and hassle. However, the apps still have few seconds delav and sometimes corrupt. Hope you can fix the bugs. Overall it is a great improvement from previous way! ### 5/5 — Soo *2022-08-08, version 4.12.0* Good ❤️ ### 5/5 — Good start *2022-08-08* After past failures now I can login & see my account. So far, so good. **Developer response:** Much appreciated for the awesome 5⭐rating! We will keep working to provide a good user experience. You can follow us on Facebook and Twitter to get the latest information. -Helmi --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*