# myUplink — Smart comfort every day

> Remote control and monitoring for home heating and heat pump systems. (iPhone/iPad app by myUpTech AB.)

- Source: https://appshunter.io/ios/app/myuplink/id1466744542 (this page in markdown: same URL + `.md`)
- Developer: [myUpTech AB](https://appshunter.io/developer/1466744541)
- Category: Utilities
- Price: Free
- Rating: 2.00/5 from 29 App Store ratings · 78 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 47 MB
- Languages: American English, Czech, Danish, Dutch, Estonian, Finnish, French (France), German (Germany), Hungarian, Italian and 12 more
- Released: 2019-09-07
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myuplink/id1466744542/reviews.md

## What is myUplink?

Take full control of your indoor comfort with the updated myUplink app.

Monitor and manage your heat pump, hot water or heating system from anywhere – whether you’re on the sofa, at work or on the move. The new version brings a cleaner design, intuitive navigation and the same reliable functionality. You can stay in control, save energy and feel comfortable, every day.

Whether you’re adjusting temperatures remotely or tracking system performance, myUplink gives you the insight and access you need.

Highlights:
– Clean, intuitive interface
– Real-time system monitoring
– Remote control of settings and temperature
– View energy usage and historical data
– Stay informed with alerts and automatic updates

Regular updates ensure continuous improvement and support for new features. Keep your app updated to get the most out of your system – and the best indoor climate. 

Try out the new design and let us know what you think! We’d love to hear your feedback - reach us at feedback@myuplink.com. 

myUplink is currently compatible with devices from the following companies:
Alpha Innotec
Cetetherm
ClimateMaster
Contura
CTA
CTC
Enertech Global
Høiax
IEC
Jämä
Jäspi
NIBE
Novelan
Roth

## Key features

- Remote system control
- Real-time monitoring
- Temperature adjustment
- Energy usage tracking
- System alerts
- Intuitive interface

## What do users think of myUplink?

Overall sentiment: negative

**Pros**

- 👍 Customer service helpful
- 👍 Latest version improved thermostat temp control

**Cons**

- 👎 App is complex/not user-friendly
- 👎 Frequent connection issues/unreliable
- 👎 Lost features with updates
- 👎 Difficult to control hot water/heating
- 👎 Missing basic information (temp, status)
- 👎 Updates make app unusable/worse
- 👎 Difficult to adjust temperature
- 👎 Subscription required for basic functions
- 👎 Poor UI/UX design
- 👎 Documentation is lacking/unclear
- 👎 Information is delayed/out of sync
- 👎 Pairing issues
- 👎 Inconsistent performance

**Commonly reported bugs**

- App crashes frequently
- App does not connect to device/servers
- Login issues/unable to log in
- Updates cause system to malfunction
- Temperature readings are incorrect
- Hot water boost not working correctly
- App shows incorrect internet connection status
- Swipe to adjust temperature is difficult
- App forgets login details after update
- App sometimes does not respond to adjustments
- Hot water tile does not show temperature
- Energy consumption tile not working
- Error message 'Something went wrong. Please try again'
- Unable to update firmware
- App shuts down heating/ventilation system
- Time selection in schedules is random
- Sticky buttons
- Data on home screen out of sync with menu items

**Most requested features**

- Add simple on/off switch
- Improve user interface and user experience
- Provide clear documentation and guidance
- Restore lost features from older versions
- Allow adjustment of alarm metrics
- Display more usage information (consumption, time spent)
- Add dark mode option
- Integrate with smart home systems
- Improve hot water control and scheduling
- Allow editing/deleting home screen tiles
- Show live temperature on hot water tile
- Provide graphs for hot water temperature
- Add ability to see brine/return temperatures
- Make app free for basic functions
- Allow easy remote control of heating and hot water
- Improve scrolling and navigation
- Show system status (heating/water)

## Recent user reviews (10 of 78)

All indexed reviews: https://appshunter.io/ios/app/myuplink/id1466744542/reviews.md

### 1/5 — Not Intuitive - Frustrating and Difficult

*2026-08-09*

Setting “Sleep” and “Wake” times should be simple and intuitive. Sadly, nothing is simple or intuitive in this app. Without hyperbole, this is the least user friendly app on my phone.

### 1/5 — Terrible App

*2026-07-22*

This app stops working and will not load.

### 5/5 — Customer service helped

*2026-05-31*

Used for a year now. Works consistently. The app is admittedly complex from a UX standpoint. The customer service folks helped.

### 1/5 — Thermostat

*2026-04-26*

If you have anything that uses this app you have been screwed... its junk.

**Developer response:** Thanks for your feedback we’re sorry to hear that you feel this way about the app. To better understand your concerns and improve the experience, we’d appreciate it if you could share more details about what you don't like in the app. Please feel free to send us more information at help@myuplink.com, and we’ll be happy to look into it further.

### 1/5 — Not as good as the old CTC app

*2026-04-12, version 2.6.1*

Updated review April 2026. Still one star!!! This app got a bit better at one point and probably warranted a 3 star or even 4 star review (version 2.3.1 (2342) . You could put the hot water on for 1/2 hour etc and you could click the save button and you’d know you’d done it. It would also show on the app that you’d done this as the 0.5 would stay on the screen. This latest iteration is dreadful yet again. No idea if I’ve turned the hot water on for half hour as there’s a save button for changing from eco to comfort etc but not for adding a boost to the hot water. You do that,  and the 0.5 disappears from the screen and it looks like you haven’t done it. The only way of telling that you’ve instructed it to do something is to go to “general” and see if the DHW is on or not. But you’ve no idea at that point if you’ve put it on correctly for 0.5 hour or made an error and it’s on for an hour!! Does nobody test these releases ?? Ref release 2.6.1 (2689)


This app was supposed to be an “upgrade” from the old CTC app that I had that was no longer going to be supported by CTC or Nibe or whoever it is who controls the app. This my uplink app is poor . You can’t scroll up and down like you could on the old CTC app, so you can’t seewhether the hot water is on and all the other screens, unless you actually come out of one screen and then go back into another screen ; it’s just so not user-friendly. It also falls over quite frequently. At the moment I’m struggling to get anything working at all on the myUplink. For days it kept telling me the temperature outside was 11° when it clearly wasn’t and now I can not control my hot water or my holiday mode from this quite useless app. I think there was an update last weekend that took it from being fairly useless to completely useless and it keeps telling me I’ve got no Internet connection. I have got Internet connection ; there’s nothing wrong with it. Please sort this app out. I’m quite lucky that because I have a CTC product I’m not paying for it but a lot of people are paying decent money for this app. It needs to be right and it’s most certainly not. Update July 24 this app just gets worse and worse. A month ago I could easily see on the dashboard if I’d put it into holiday mode or not but now I have to go into menu and check . Why has this gone from the dashboard? Do you care about this app or your customers? This is the 21st century and we should have much better functionality remotely operating our very expensive heat pumps . Not good enough

### 1/5 — Upgrade

*2026-03-27, version 2.6*

You’ve upgraded software again and made the app unusable

### 1/5 — Peak District

*2026-01-29, version 2.4*

Shocking

### 1/5 — Worthless app

*2025-12-22*

I should’ve known not to try to install it when I saw how low the reviews were on this app. I have a brand new iPhone with iOS 26 and it will not connect to the device. My advice to the developers is to either update the app or take it off the App Store. As it is right now, it is taking up valuable real estate on my phone!

**Developer response:** This is know issue and we are working on fixing this, but we would like to understand this better. Please share more details about the connection issue by contacting us at help@myuplink.com, so we can investigate and help resolve it. In the meantime please make sure that the app and heat pump are up to date and try to reinstall the app and do the the process again.

### 2/5 — Another update that doesn’t work

*2025-11-28, version 2.3.1*

UPDATE UPDATE : needs a completely fresh installation. Delete and reinstall from fresh. 

UPDATE: with the serial and connection code this still does not work

I updated assuming the new version would import details The upload forgets prior login details and requires being at site to login or have the serial number and a string .

### 1/5 — Losing features with each update.

*2025-11-28*

Part could be related to IOS 26 but not all. After installing IOS 26 I was no longer able to adjust temperature in app. I believe myUplink did an update to correct that but now I can not find where to adjust fan on and off. The new swipe to adjust temperature is difficult to adjust by 1 degree and the numbers are small and difficult to read. It also appears you can not adjust hot water temp in app now. App or thermostat sometimes does not connect to servers and thermostat does not respond to app adjustments. I could list many other issues but those are some of the big ones.
I have Climate Master Geo that requires or did require a specific thermostat. The old thermostat was a model built by Ecobee. It was a very basic thermostat but the app was full of features. Climate Master switched to a very low quality thermostat that was possibly developed by them and it uses the myuplink app. One of the most advanced and expensive Geo thermal units uses the cheapest thermostat with a bad app. This is really sad but I would not purchase another Climate Master Geothermal HVAC unit solely from the thermostat and app.

## Frequently asked questions about myUplink

### What does the myUplink app do?

The myUplink app allows you to take full control of your indoor comfort by monitoring and managing your heat pump, hot water, or heating system remotely. You can adjust settings, track energy usage, and receive important alerts to ensure your system is running efficiently and effectively.

### What are the key features of myUplink?

Key features include a clean and intuitive interface, real-time system monitoring, remote control of settings and temperature, the ability to view energy usage and historical data, and notifications for alerts and automatic updates. This provides comprehensive insight and access to your home's climate control system.

### Is myUplink a free app?

Yes, the myUplink app is free to download and use. The provided data indicates no in-app purchases or advertisements, suggesting it is a complimentary service for users of compatible heating and heat pump systems.

### What systems is myUplink compatible with?

myUplink is compatible with devices from a range of manufacturers including Alpha Innotec, NIBE, ClimateMaster, and many others listed in the app's description. It is designed to work with specific heat pump, hot water, and heating systems from these brands.

### How can I use myUplink to save energy?

You can save energy by using the app to monitor your system's performance and energy usage in real-time. Remote control allows you to adjust temperatures when you're away from home, preventing unnecessary heating or cooling, and historical data can help identify patterns for further optimization.

## Version history (last 5 releases)

### 2.10 — 2026-08-25

Bug fixes and general updates.

### 2.9.1 — 2026-07-23

Bug fixes and general updates.

### 2.9 — 2026-07-21

Bug fixes and general updates.

### 2.8.1 — 2026-06-22

Bug fixes and general updates.

### 2.8 — 2026-06-09

Bug fixes and general updates.

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## More apps by myUpTech AB

- [myUplink PRO](https://appshunter.io/ios/app/myuplink-pro/id1466746198)

All apps by myUpTech AB: https://appshunter.io/developer/1466744541

## Related topics

[myuplink](https://appshunter.io/ios/topics/myuplink) · [myuplink pro](https://appshunter.io/ios/topics/myuplink-pro) · [climate master](https://appshunter.io/ios/topics/climate-master) · [uplink](https://appshunter.io/ios/topics/uplink) · [uplink app](https://appshunter.io/ios/topics/uplink-app) · [eco aterno 2](https://appshunter.io/ios/topics/eco-aterno-2)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*