# MyURMedicine

> Patient portal for accessing medical records and healthcare services. (iPhone/iPad app by University of Rochester.)

- Source: https://appshunter.io/ios/app/myurmedicine/id1312923707 (this page in markdown: same URL + `.md`)
- Developer: [University of Rochester](https://appshunter.io/developer/372246694)
- Category: Health & Fitness
- Price: Free
- Rating: 4.56/5 from 2,153 App Store ratings · 159 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.2 · 174 MB
- Languages: Arabic, Danish, Dutch, English, Finnish, French, German, Norwegian Bokmål, Portuguese, Chinese and 2 more
- Released: 2017-12-22
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myurmedicine/id1312923707/reviews.md

## What is MyURMedicine?

As a UR Medicine patient, you can use our MyURMedicine mobile app to access your MyChart, a free online tool, for UR Medicine patients, that gives you access to your medical record anytime, anywhere. The UR Medicine mobile app also helps you find and get directions to our hospitals, urgent care, imaging, and lab locations; view information on more than 1,300 of our specialists; and read up on the latest UR Medicine health and wellness information.

Using MyChart you can:

•	View your test results, diagnoses, medications, and immunizations.
•	Request appointments and prescription renewals.
•	Send a message to your health care team.
•	Organize all your medical information into one personal health record.
•	View and pay your bill online.
•	Upload health and fitness data, including data from the Apple Health app (when enrolled in self-tracking programs)

You need to have a MyChart account to access the MyChart features. 
For more information, visit mychart.urmc.edu, and click on “Sign Up (I don’t have access)" in the blue box to the left.

## Key features

- Access medical records
- Schedule appointments
- Request prescription renewals
- Message healthcare team
- Find locations and directions
- View specialist information
- Read health and wellness content

## What do users think of MyURMedicine?

Overall sentiment: positive

**Pros**

- 👍 Easy to use
- 🚀 Fast and efficient
- 💡 Convenient access to medical information
- 🚀 Excellent communication with providers
- 👍 Helpful for managing healthcare

**Cons**

- 🐛 Buggy and glitchy
- 🤔 Confusing and difficult to navigate
- 🔍 Lack of transparency in billing and costs
- 🙄 Unnecessary notifications and emails
- 🙃 Providers not fully utilizing the app

**Commonly reported bugs**

- Login and account issues
- Inaccurate or outdated medical information
- Compatibility problems with older devices
- Difficulties with scheduling and appointment management

**Most requested features**

- Ability to view historical test results and trends
- Integration with more healthcare providers
- More customization options
- Improved messaging and communication features
- Better organization and information layout

## Recent user reviews (10 of 159)

All indexed reviews: https://appshunter.io/ios/app/myurmedicine/id1312923707/reviews.md

### 3/5 — Billing Plans

*2026-07-23, version 11.5.3*

I like the app for most communications or appointments.  I don’t like always having to put something on a payment plan and I don’t like how you divide things up instead of showing the lump some paid.  Apparently the regular statements do not provide an accurate account of the payment or the balance. I was told I needed a descriptive or detailed statement. Even more confusing as anyone who does not work in the UR Billing should not have to figure this out. I was trying to pay more each month to get paid off faster but I’m not confident it gets applied correctly.  I know I paid $275 for the last payment which was more than the current payment plan and I have no idea how it was applied. Also too many reminders. It
The payment is due on the 12th of the month then it’s not past due until the 13th.

### 5/5 — Friendly

*2026-06-25, version 11.5.3*

Staff is very friendly and caring! Would highly recommend to other people!

### 2/5 — New phone update

*2026-06-24, version 11.5.3*

Seems to not be able to upload information. Keeps saying unable because of network issues

### 5/5 — Review

*2026-06-18, version 11.5.3*

5stars

### 3/5 — Billing Question

*2026-05-12, version 11.5.3*

I was a patient that you are urgent care on January 22. I was billed $1900. I went to simply evaluate the cough. I have asked for a qualification about billing. It seems extremely high. Today I have no response.

### 2/5 — Cannot send a message to my doctor

*2026-05-10, version 11.5.3*

I would like to send a message to my doctor (from 2024) but it is not possible. Her name is no longer in the list of my providers. There is a list of doctors (from recent visits) but you decided to put a time limit on the available doctors.

### 5/5 — Wonderful

*2026-05-04, version 11.5.3*

We are life long Hornellians recently living back in town. We are in our eighties. We have found only positive things at U of R medicine. I see Jen Weatherby and she is great. She listens, answers questions and never makes me feel like she’s in a hurry. She is so “real” and personable and obviously cares about her patients. I couldn’t ask for more. And I can say “all of the above” for Dr. T, my husbands doctor. He has really gone the extra mile for us. And has been personally reassuring. 
And my experience with Dr Nam was also delightful. He too showed knowledge and concern for me as a patient.
We have had labs done twice and gone to urgent care twice. Everyone in both places was efficient, caring and knowledgeable. 
A Plus for every service we have experienced!

### 5/5 — Critical tool to help manage my care

*2026-05-02, version 11.5.3*

This app allows me to manage all of my health care team in one place! You can easily track appointments, medications and test results. While in an unexpected hospital stay, the real time updates was so important for me to feel confident in my care plan!

### 5/5 — My Opinion of MyURMedicine

*2026-04-30, version 11.5.3*

Like MyChart, this application is very reliable. But what also makes MyURMedicine effective is that fact that most of the TV ex doctors I work with are very responsive to my concerns. Believe me, I wish I was healthier and didn’t need this application at all, but the fact is I’m not as healthy as I would like to be. Having UR doctors usually replying to me in minutes or a few hours tells me they care.

### 1/5 — Changes

*2026-04-17, version 11.5.3*

While I understand that allowing patients to directly message physicians became unmanageable, I have had two occasions when I could not get a message through via phone and there are no options to message my physicians.  I had to get my primary to take time to call in my behalf. If you are going to eliminate this option in myChart, you need to stop using a central team to take all calls b

## Frequently asked questions about MyURMedicine

### What can I do with the MyURMedicine app?

The app allows UR Medicine patients to access their MyChart account, view test results, diagnoses, medications, and immunizations. You can also request appointments and prescription renewals, message your healthcare team, and view/pay bills online.

### Is the MyURMedicine app free to use?

Yes, the MyURMedicine app is free to download and use. Access to MyChart features requires a MyChart account, which is also a free online tool for UR Medicine patients.

### How do I get a MyChart account to use the app?

You need to have a MyChart account to access the MyChart features within the app. For more information on signing up, visit mychart.urmc.edu and click on “Sign Up (I don’t have access)".

### Can I find UR Medicine locations using the app?

Yes, the app helps you find and get directions to UR Medicine hospitals, urgent care centers, imaging facilities, and lab locations. It also provides information on over 1,300 specialists.

### What kind of health information can I upload?

You can upload health and fitness data, including data from the Apple Health app, when enrolled in self-tracking programs. This helps in organizing your personal health record.

## Version history (last 5 releases)

### 11.5.3 — 2025-11-05

Miscellaneous fixes and improvements.

### 11.1.6.1 — 2025-01-02

Miscellaneous fixes and improvements.

### 11.1.6 — 2024-11-27

Miscellaneous fixes and improvements.

### 10.7.3 — 2024-02-27

Miscellaneous fixes and improvements.

### 10.4.2 — 2023-04-29

Miscellaneous fixes and improvements.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*