# MyUS Global Shipping App — user reviews > 168 indexed App Store user reviews of MyUS Global Shipping App by MyUS, rated 1.60/5 from 88 ratings. - Source: https://appshunter.io/ios/app/myus-global-shipping-app/id1085675202/reviews - App overview in markdown: https://appshunter.io/ios/app/myus-global-shipping-app/id1085675202.md - Rating breakdown: 5★ 9 · 4★ 3 · 3★ 2 · 2★ 3 · 1★ 71 ## What do users think of MyUS Global Shipping App? Overall sentiment: negative **Pros** - 🚀 Fast shipping - 💡 Allows international shopping - 👍 Decent service **Cons** - 🐛 Buggy app - 🔍 Poor customer service - 💰 Expensive shipping - 🕰️ Slow package processing - 🤖 Unreliable app functionality - 🤔 Inflated item valuations **Commonly reported bugs** - App crashes and freezes - Login issues and frequent logouts - Inability to update item values - Missing package information in app **Most requested features** - Improve app stability and performance - Enhance customer support responsiveness - Provide more transparent pricing and fees - Streamline package tracking and updates ## Newest reviews (20 of 168) ### 3/5 — Gets the job done *2025-08-11, version 3.0.4* They ship fast and it always gets to you but very expensive from USA to NZ was 126$ for two vinyls ### 1/5 — The app keeps logging out *2025-08-09* The app is keeps logging out all the time for no reason. Every-time i leave the app it logs out and also has become annoying to log back in. Autofill doesn’t show up. And it keeps asking for kaptcha ### 1/5 — They are doomed *2025-05-01* I have no idea how they will continue to be in business. They are struggling big time. Packages are being delayed several days into more than a week so far and no one is able to give status info only excuses. I will not be using them anymore. ### 1/5 — Unusable app *2025-05-01, version 3.0.4* This app is the worst I’ve ever come across. It used to be bad but now I can’t even edit the item values, I have to use safari!! ### 1/5 — 0 star if it was an option!! *2025-04-13, version 2.2.43* Have to login to the app everytime I open the app!! Shipment logging takes forever, updating merchant invoice takes forever. Shipments take forever. Worst customer service ever! ### 1/5 — Terrible *2025-02-28, version 2.2.39* Disgggggggggggusting service bunch of thieves they stole my goods for themselves ### 2/5 — Fine service, bad app *2025-02-02* Stars low because the app keeps logging me out. In our current environment of quick action and constant tracking, I’m starting to hate using the service because it’s slow and I keep having to log on. Sometimes multiple times a day. ### 1/5 — Poor Feathers *2025-01-29* The website is way way way BETTER than this tiny poor Application, it’s not even close to the website in any shape, in addition to that every time I re-open the App, it requires me to log-in every single time no matter how much time you took since you closed the App!!! I would rather use the website to get my things done!! ### 1/5 — Worst company *2025-01-26, version 2.2.39* The worst shipping company in the galaxy, Never ever answer from customer service at all time, Also, they stole $99 from my Visa card, and they don't want to give me back the money. ### 1/5 — Loging verifying *2025-01-25, version 2.2.39* Can’t login to the app after the new update stuck on login page for verifying. ### 1/5 — App does not work *2025-01-24, version 2.2.39* Impossible to log in - don’t bother. ### 1/5 — Scammers! Do not use! *2025-01-10, version 2.2.39* They will tell you $50 USD to ship an item then charge you $160 + !! They are scammers and they overcharge you even if they tell you a certain amount they still take more out of your account. It costs more than the item value to ship an item !! do not use this company! ### 1/5 — Doesn’t work *2025-01-09, version 2.2.39* Despite many attempts I was not able to login nor send feedback as the link to send feedback does not work! Needs sorting. ### 1/5 — Never Trouble Til Now *2025-01-08, version 2.2.39* I've Been A Paying Member Since 2021 And Have Been Quite Pleased For The Majority Of It. That Is Until Now! Sone Of My Items Were NOT Included In My Shipment And Are Missing. Nobody Wants To Help Nor Do They Care To Address My Concerns. Costed Me $80 Cdn To Have It Delivered To Me Which Was NOT, I Had To Put My Dusability Aside And Chase After The Courier Fir 1 Week To Get My Package. Only To Find Out MyUs Did NOT Ship Everything And Not Stuff Is Unaccounted For. Multiple Pleas Fir Help, No Answer. Im Done Being A Member! Its Over ### 1/5 — WORST APP ON APPSTORE *2024-12-21* like seriously a 18 years old teenager is capable of designing a better application than this new nonsense updated app that is full of bugs and requires you to write down your sign in info whenever you close the app, my iphone doesn't even recognize the app to automatically fill in my login details using my face ID. seriously the worst app ### 1/5 — Terrible app *2024-12-19, version 2.2.39* The app freezes and doesn’t not let you sign in. You try to call customer service and their mailbox is full and my parcel has been there for days with no updates and I am unable to get ahold of anyone! Terrible company and app ### 1/5 — “I am extremely disappointed with MyUS. The service has been nothing but trouble from the start. I s *2024-12-16* “I am extremely disappointed with MyUS. The service has been nothing but trouble from the start. I signed up with high hopes of using it to ship items from the U.S., but instead, I faced constant issues. Firstly, despite repeated attempts, I couldn’t remove my credit card from my account, which is a serious security concern. The site doesn’t offer an option to delete your payment information, and customer service was unhelpful. To make matters worse, when I tried to resolve the issue, their response time was slow, and the support team seemed clueless. It’s clear that MyUS does not prioritize customer satisfaction or data security. I would strongly advise against using this service. If you’re looking for a reliable, secure, and user-friendly shipping solution, look elsewhere. This is a company that clearly doesn’t care about its customers or their privacy.” This message is more direct and expresses your dissatisfaction, giving a stern warning to potential customers. ### 1/5 — They really abandoned functionality in favor of user interface.. useless app *2024-12-14, version 2.2.39* Ever since the last update, the app has become absolute garbage and a nuisance. Password and username doesn’t automatically fill in the fields, so I have to manually select them from saved passwords every single time. Not to mention the fact that I can’t even login on the app for the majority of times as it’s stuck at verifying. And the worst of it all.. they’ve removed the feature to upload receipts now! ### 1/5 — App doesn't work. *2024-12-14, version 2.2.39* Can't even log in, just circles trying to verify. Rubbish. ### 1/5 — Can’t login *2024-12-12, version 2.2.39* Would rate more of the app but since downloading I have been stuck at the login screen as there is a verification error with it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2026-07-08* They just want your money. Don’t fall for their service. They will declare a different value on your items so will get in trouble in your country’s customs and ask you for money for the mistake that they cause on the value declaration of your items. Clearly a SCAM. No wonder the rating is very low. ### 1/5 — Scam *2026-05-05, version 3.0.4* Kept sending my package to a wrong address no matter how I updated. Customer service just lies. Don’t use them. ### 1/5 — Can login on browser but not on app *2026-05-03, version 3.0.4* I can login on my browser from my phone just fine, but when I try to login on the app, a red bar comes up on the login screen that says “Auth0 authentication went wrong”. I tried logging in with my email and with my suite number. It won’t work. Wondering if this is a scam app meant to take our login information and not actually an app from myUS… ### 1/5 — Slow and inefficient *2026-03-05, version 3.0.4* Since the last update the app has been very slow and inefficient plus you removed the face id login which makes it harder ### 1/5 — Stay away!! *2026-02-18, version 3.0.4* I can’t even put into words just how pathetic and useless the website,app and customer service is at MyUS is!! I was with them for 8 years and there was always a few issues but the last 2-3yrs has been an absolute joke!! Avoid this business at all cost!! ### 1/5 — Do not recommend *2025-11-24, version 3.0.4* I do not recommend engaging with this company. My experience revealed a consistent and unjustified practice of significantly inflating the declared value of received items—often exceeding their actual market price by more than double. For instance, I purchased a pair of earphones from Amazon for $17, yet the company assessed their value at $50 without providing any rationale. This inflated valuation directly results in higher fees and taxes, placing an unnecessary and unreasonable financial burden on the customer. ### 1/5 — Highly Dissapointing *2025-10-07* I doubt that they even know they have an app listed on the app store! Can’t see anything as everything is highly zoomed in so you can’t navigate or do anything with it. Stick to their web and don’t bother downloading the app. ### 1/5 — Slow logging the package *2025-09-19, version 3.0.4* Very slow customer service they take forever to login the packages and forever to receive them. ### 1/5 — Lack Customer Interest *2025-08-16, version 3.0.4* They are not interested in customer interest. They would look for the flimsiest excuse to confiscate your shipment and refuse to return the items to a designated address. ### 1/5 — Slower Than Dial Up *2025-08-15, version 3.0.4* The worst app I’ve ever used, not only is it slow but it also doesn’t work. 1/100 because at least it’s not as bad as MyUS Marketplace app ## Most praised reviews (10 highest-rated) ### 5/5 — Best app *2023-12-05, version 2.2.31* Best app out there, haven’t seen any problems at all. ### 5/5 — Allows me to get everything not available in my country. *2023-05-11, version 2.2.22* Absolutely in love with this app. I live in Saudi Arabia where there are tons of things unavailable like DVDs and blu rays, old video games that are impossible to find here, American/Canadian snacks, specific car parts, clothes that only ship to America, you name it. MyUS let’s me shop for all of that stuff super easily. I just order from Amazon or wherever and list myUS’s address rather than my home address and then myUS takes care of the rest and ships whatever was delivered straight to my house. The app is a little bit slow but the amazing customer service makes up for that and recently they switched shipping companies so some of my packages have been arriving from America in four days which is even quicker than stores that deliver stuff in the very same city as me! This service has truly saved me and I highly recommend it. ### 5/5 — Amazing *2023-05-01* Honestly I am a big spender and shopping from the US this is the best option out there, yes they have their ups and downs but still with all features they offer it’s amazing, during Covid the service was still great compared with others , this review is for MyUS USA not UK, the MyUSA UK is still under progress I imagine.. tried it once and won’t try it again.. ### 5/5 — Superb service! *2022-06-23, version 2.2.6* I’ve been using MyUS for over a year now and I have no complaints! Customer service is excellent and very responsive. Recommend! ### 5/5 — Perfect *2022-06-22* One of the best options to ship your items from us and uk, i have delt now eith the over 5 years and i feel satisfied ### 5/5 — Awesome shipping service *2022-05-24* I think MYUS is doing a terrific job in allowing international shoppers to shop online directly from top IS stores and their purchases delivered straight to their doorsteps. I have been using MYUS since last year and so far I’m impressed with their levels of efficiency. Their shipping fees structure is very affordable, and they don’t have any hidden fees. ### 5/5 — Saves me moneyz *2022-01-31, version 2.2.3* Living in Canada and paying $40 for shipping is now A THING OF THE PAST. Hello $15 shipping! ### 5/5 — Excellent *2021-02-12, version 2.1.0* Excellent app if you are not from the us, great prices and they send then immediately awesome ### 5/5 — Was perfectly fine until *2020-06-26, version 2.0.12* Was perfectly fine until your “bug fixes” update made bugs. App won’t even open past loading screen **Developer response:** Hi - I am so sorry you are having issues. can you please try deleting and reinstalling one more time to see if this resolves the issue? ### 5/5 — Recommended!!! *2020-05-22, version 2.0.9* Excellent app and love the new design. Only problem is that they doesn’t include the 2$ simple photo option for packages that I found only on the website, I hope it’ll be added in future updates. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*