# MyUsage Mobile

> Utility service monitoring and cost tracking for smart meter users. (iPhone/iPad app by Exceleron Software.)

- Source: https://appshunter.io/ios/app/myusage-mobile/id324701313 (this page in markdown: same URL + `.md`)
- Developer: [Exceleron Software](https://appshunter.io/developer/324701316)
- Category: Utilities
- Price: Free
- Rating: 4.70/5 from 14,132 App Store ratings · 93 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 64 MB
- Languages: American English, European Spanish
- Released: 2009-08-05
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myusage-mobile/id324701313/reviews.md

## What is MyUsage Mobile?

In order to use this app, your utility must offer MyUsage service and you must have an active MyUsage account. If you do not have a MyUsage account, please check with your utility about availability and establishing a MyUsage account.  

Description:
MyUsage Mobile allows you to get information about your utility service anytime, anywhere. It’s fast, easy, and convenient. 
If your home, apartment, or business has a smart meter, you can get information 24/7 about how much you’re using – and how much it’s costing you. 
• Monitor your service 24/7 
• Track how much you’re being charged each day 
• View daily usage data 
• Manage your automatic alerts and user settings via the application 
• View your balance and daily charges in real time if you have a prepaid account
Optional Features (if permitted by your utility):
• Report an outage
• Make check and credit card payments within the app 
• Manage your automatic alerts and user settings via the application 
• Receive push notifications 

Benefits
With accurate information about your utilities, you can reduce your carbon footprint and better manage your budget. MyUsage gives you the information you need in order to make informed decisions regarding your usage. 

Languages:
English 

Requirements:
Compatible with iPhone and iPod touch
Requires iOS 5 or later

In order to use this app, your utility must offer MyUsage service and you must have an active MyUsage account. If you do not have a MyUsage account, please check with your utility about availability and establishing a MyUsage account.

## Key features

- Monitor service 24/7
- Track daily charges
- View daily usage data
- Manage automatic alerts
- View balance and daily charges
- Report outages (optional)
- Make payments (optional)

## What do users think of MyUsage Mobile?

Overall sentiment: neutral

**Pros**

- 💡 Convenient bill payment
- 📈 Helpful usage tracking
- 🔍 Detailed account information
- 🔒 Secure payment options

**Cons**

- 🐛 Frequent crashes and bugs
- 👎 Outdated and clunky interface
- 💰 Unexplained or high fees
- 🕰️ Delayed or inaccurate data updates

**Commonly reported bugs**

- Login issues and inability to reset password
- Payment processing errors and failed transactions
- Inconsistent data display and sync issues
- Push notification registration problems

**Most requested features**

- Integrate payment functionality directly in the app
- Provide more detailed historical usage data
- Improve user-friendliness and navigation
- Add customizable notification settings

## Recent user reviews (10 of 93)

All indexed reviews: https://appshunter.io/ios/app/myusage-mobile/id324701313/reviews.md

### 1/5 — Glitchy

*2026-06-30, version 4.0.2*

This app works, sometimes. It’s full of bugs and glitches. The new update sees to have made it worse.

### 1/5 — Fix

*2026-06-16, version 4.0.0*

You charge more for adding thru app then store but a gas station add pay turns my electric right back on while your app takes hours but you want more money right wish I could give negative stars

### 1/5 — UI update unimprovements

*2026-06-03, version 4.0.0*

I’m not sure how applications are degreasing as bad as they are. The big fancy MyUsage update looks decent. Pages take about 30-45 seconds to load on home WiFi. Buttons to access information doesn’t work. The account number displayed is everything but the account number that they use to get my bill. Can yall test the updates before release? I promise it’s not that hard.

### 1/5 — Crashes

*2026-05-03, version 3.3.9*

Crashes every time I try to review bill history

### 1/5 — Bs

*2026-04-26, version 3.3.9*

Everytime I add money it takes hours to notice that it was my payment and tells me I’m negative my new balance even though that’s my positive balance number and tries to get me to pay more

### 3/5 — Upgraded phone, now it doesn’t work

*2026-03-09, version 3.3.6*

I upgraded my iPhone from an SE to an iPhone 16. After getting the new phone, the app no longer works. when I had it on my iPhone SE I loved it checked it all the time worked perfectly. I’m sad. It doesn’t work on my iPhone 16 at the moment.

### 3/5 — Doesn’t Update Reliably

*2025-12-01, version 3.3.4*

When a new month begins, the app won’t report the usage for the last day of the previous month. e.g. Today is December 1st. I just got the notification that my usage data for the previous day is available (for November 30th). However, when I look in the app, it says no usage data available. It does this every month.

### 2/5 — Doesn’t Update Reliably

*2025-06-01, version 3.3.2*

I receive usage data for my previous day by email each morning but when I look at the app, it says data not available, even after multiple refreshes. Eventually, it does update but why is the data not available in the app if it’s available by email.

### 1/5 — Very poor interface

*2024-06-25, version 3.2.6*

1990's technology... very clunky

### 1/5 — Keeps crashing on my iPhone 13

*2024-03-14, version 3.2.6*

Keeps crashing on my iPhone 13

## Frequently asked questions about MyUsage Mobile

### What does MyUsage Mobile do?

MyUsage Mobile provides real-time information about your utility service, allowing you to monitor your usage and costs 24/7. It's designed for users with smart meters and an active MyUsage account.

### What are the key features of MyUsage Mobile?

Key features include 24/7 service monitoring, tracking daily charges, viewing daily usage data, managing automatic alerts, and viewing your balance and daily charges in real-time for prepaid accounts. Optional features may include reporting outages and making payments.

### Is MyUsage Mobile free to use?

Based on the provided information, the app itself is free to download and use. However, to utilize the app, your utility provider must offer MyUsage service, and you must have an active MyUsage account.

### What are the requirements to use MyUsage Mobile?

You need an active MyUsage account and your utility provider must offer MyUsage service. The app is compatible with iPhone and iPod touch and requires iOS 5 or later.

### How can MyUsage Mobile help me manage my utilities?

By providing accurate, real-time information about your utility usage and costs, the app empowers you to make informed decisions. This can help you reduce your carbon footprint and better manage your budget by identifying areas where you can conserve energy.

## Version history (last 5 releases)

### 4.0.3 — 2026-07-22

Bug Fixes and Improvements

### 4.0.2 — 2026-06-27

Bug fixes and Improvements

### 4.0.1 — 2026-06-25

Performance Optimization changes

### 4.0.0 — 2026-05-17

Bug Fixes and Improvements

### 3.3.9 — 2026-04-02

Bug Fixes and Improvements

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## More apps by Exceleron Software

- [JEA MyWay](https://appshunter.io/ios/app/jea-myway/id6448442443)

All apps by Exceleron Software: https://appshunter.io/developer/324701316

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*