# MyUsage Mobile — user reviews > 93 indexed App Store user reviews of MyUsage Mobile by Exceleron Software, rated 4.70/5 from 14,132 ratings. - Source: https://appshunter.io/ios/app/myusage-mobile/id324701313/reviews - App overview in markdown: https://appshunter.io/ios/app/myusage-mobile/id324701313.md - Rating breakdown: 5★ 12,036 · 4★ 1,067 · 3★ 440 · 2★ 146 · 1★ 443 ## What do users think of MyUsage Mobile? Overall sentiment: neutral **Pros** - 💡 Convenient bill payment - 📈 Helpful usage tracking - 🔍 Detailed account information - 🔒 Secure payment options **Cons** - 🐛 Frequent crashes and bugs - 👎 Outdated and clunky interface - 💰 Unexplained or high fees - 🕰️ Delayed or inaccurate data updates **Commonly reported bugs** - Login issues and inability to reset password - Payment processing errors and failed transactions - Inconsistent data display and sync issues - Push notification registration problems **Most requested features** - Integrate payment functionality directly in the app - Provide more detailed historical usage data - Improve user-friendliness and navigation - Add customizable notification settings ## Newest reviews (13 of 93) ### 3/5 — Upgraded phone, now it doesn’t work *2026-03-09, version 3.3.6* I upgraded my iPhone from an SE to an iPhone 16. After getting the new phone, the app no longer works. when I had it on my iPhone SE I loved it checked it all the time worked perfectly. I’m sad. It doesn’t work on my iPhone 16 at the moment. ### 3/5 — Doesn’t Update Reliably *2025-12-01, version 3.3.4* When a new month begins, the app won’t report the usage for the last day of the previous month. e.g. Today is December 1st. I just got the notification that my usage data for the previous day is available (for November 30th). However, when I look in the app, it says no usage data available. It does this every month. ### 2/5 — Doesn’t Update Reliably *2025-06-01, version 3.3.2* I receive usage data for my previous day by email each morning but when I look at the app, it says data not available, even after multiple refreshes. Eventually, it does update but why is the data not available in the app if it’s available by email. ### 2/5 — Doesn’t tell me when my bill is actually due. *2023-10-29, version 3.2.3* The pay your bill part of the app doesn’t actually tell you when your bill is due. Just when you paid it last so it’s a guessing game. I wish it was like other bill apps that show you what is due when. It’s not very user friendly. It gets 2 start over 0 bc at least I can pay it online. ### 2/5 — Garbage *2023-08-12, version 3.2.1* Today is August 12 and not been updated since July 25. Piece of junk. Many retirees on limited income depend on this app to budget their small income and can’t even get an update. ### 3/5 — Light bill app *2023-07-04, version 3.2.0* I was enjoying until they stop putting the amount of your bill day to day and future bill on there ### 2/5 — My usage app “ *2023-03-21, version 3.1.9* This app is called the my usage app and it is not hard to work with the app to get your account set up on the app that your electric company uses to make it easier for their customers to see their bill and to also see what the company is $ charging per kWh hours for a daily charge to use a x amount of kWh that day . As well as customers are able to report any outages on the app screen . Also it’s a app that the customer has the option to use any set number of push notifications to help customer to be aware of all updates available in the. Account. My only complaint is that they are forcing the customers to make a $10 payment when they are using their bank information to add funds in to your account balance. My second complaint is that it’s easy to use for customers who are daily on a set cycle plan and also when the customer is getting daily account information at end of day you usually get a notification that reads like this Your account ha s….. and says based on our last successful read of the b——meter on 3-12-23,was 61,KWh was used . Also its not the best ideal ways for customers to get help from customer service agents to help shoppers and customers alike as well as customers being able to speak with the correct people in the customer services provided on thee app . I have asked and asked several times and several ways to be able to speak with someone as I have been told that they are unavailable. ### 1/5 — Gross Mismanagement *2023-01-06, version 3.1.8* The City of Denton uses this app as a money manipulation tool. They do not follow the rules and consistently violate the terms of use. When will the developer step in and enforce some level of integrity? ### 3/5 — Needs improvement *2022-12-23, version 3.1.8* So most apps i use to pay my bills retains my acct number and my payment methods most require facial recognition. Or a pass code. With this app you have to have your account number handy, plus all your credit card information. Yet the online platform all this is automatic so why can’t this app do that? Same review see above nothing has changed the app is still only half as functional as most apps you can pay through. ### 4/5 — Review great *2022-12-19, version 3.1.8* Good app ### 1/5 — I can’t add funds too my account *2022-11-24, version 3.1.7* I can’t add funds to my account ### 1/5 — Review *2022-10-11, version 3.1.7* My Usage. The app is great as far as tracking and reports. However, most customers will want payment options integrated into the app and not a function that happens outside of the app. I use the app to get to my account number to make payments thorough a clunky online system that really should be integrated into the app. ### 1/5 — JEA is Criminal - when we Jacksonville wake *2022-09-26, version 3.1.7* JEA is a criminal organization that not only is incompetent in every level of management (4+ years of a non functioning website, hour long hold times, misinformation regarding multiple miscellaneous overcharges, executives on trial for unlawful practices) they have a monopoly for energy and water in Jacksonville, and there is no competition. They take 1.5 hours to get a hold of someone on the phone, but are quicker than lightning when it comes to shutting your electricity off. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitchy *2026-06-30, version 4.0.2* This app works, sometimes. It’s full of bugs and glitches. The new update sees to have made it worse. ### 1/5 — Fix *2026-06-16, version 4.0.0* You charge more for adding thru app then store but a gas station add pay turns my electric right back on while your app takes hours but you want more money right wish I could give negative stars ### 1/5 — UI update unimprovements *2026-06-03, version 4.0.0* I’m not sure how applications are degreasing as bad as they are. The big fancy MyUsage update looks decent. Pages take about 30-45 seconds to load on home WiFi. Buttons to access information doesn’t work. The account number displayed is everything but the account number that they use to get my bill. Can yall test the updates before release? I promise it’s not that hard. ### 1/5 — Crashes *2026-05-03, version 3.3.9* Crashes every time I try to review bill history ### 1/5 — Bs *2026-04-26, version 3.3.9* Everytime I add money it takes hours to notice that it was my payment and tells me I’m negative my new balance even though that’s my positive balance number and tries to get me to pay more ### 1/5 — Very poor interface *2024-06-25, version 3.2.6* 1990's technology... very clunky ### 1/5 — Keeps crashing on my iPhone 13 *2024-03-14, version 3.2.6* Keeps crashing on my iPhone 13 ### 1/5 — Unexplained, suspicious fees *2023-07-16, version 3.2.1* If I didn’t have to use this, I would not. Period. There are too many unexplained daily fees, more often than not exceeding my daily usage. Will be contacting my local (currently in court for fraud) electric company. However, the app developers are also to blame, as they are enabling the behavior by providing minimal information. ### 1/5 — Glitches and should update at 12 am not 8 *2023-03-03, version 3.1.9* Doesn’t ### 1/5 — Horrible *2023-01-08, version 3.1.8* It did an update and when you try to log back in it won’t allow you to, you are not given the “forgot password” option in case you do or just need to reset to get the app to work! ## Most praised reviews (10 highest-rated) ### 5/5 — Worry free ! *2024-03-07, version 3.2.6* Don't have to worry about getting to the utility office on my lunch hour to pay my power bill. I know how much the bill is and when it is being charged. Hassle free! ### 5/5 — Payment not working *2024-02-06, version 3.2.4* Great app just having problems paying on the app screen doesn’t load anymore needs to be fixed! ### 5/5 — Excelente *2023-02-15, version 3.1.8* Muy buena ### 5/5 — App *2022-12-22, version 3.1.8* Love using the app and being able to watch my usage daily ### 5/5 — Asl 1899 *2022-11-26, version 3.1.7* User friendly:) ### 5/5 — Review *2022-11-21, version 3.1.7* Easy to use Nice to just be about to check and pay bill no matter where I’m at. ### 5/5 — Processing fee *2022-10-20, version 3.1.7* I think the processing fee could be a little smaller than $4.50 I wouldn’t mind paying three dollars or even $2.50.The processing fees really add up especially in the summertime when the air is going all the time and you have to put money on your electricity every two weeks it’s $10 you’ve lost that you could use towards the lights. Thank you, Shirley Norton ### 5/5 — Great Tool! *2022-09-12, version 3.1.6* I can manage my usage by keeping track of daily habits that impact my bill. ### 5/5 — Account Not Showing Estimated Dollar Amount *2022-08-17, version 3.1.6* No ### 5/5 — Makes life less complicated *2022-07-25, version 3.1.6* Love the ability --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*